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    Edingers Carpet & Flooring

    5.0 (3 reviews)
    Open 9:00 am - 5:00 pm

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    Services - Edingers Carpet & Flooring

    Carpet installation

    Carpet removal

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    Choice Floors and Stairways

    Choice Floors and Stairways

    (8 reviews)

    Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

    Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

    Carpet & Floors Market - Proudly 20 years of service at your Nabour hood

    Carpet & Floors Market

    (24 reviews)

    I truly cannot say enough wonderful things about Ray and his entire team! From our very first…read moremeeting, Ray was incredibly warm, patient, knowledgeable, and genuinely invested in making sure we were completely happy with every decision we made. When we were choosing our hardwood and carpet, he encouraged us to take samples home and really live with them before making a decision. We actually kept some of the samples for a few weeks, and there was never any pressure or constant follow-up from him. He told us that making a change like this takes time to get used to and that he wanted us to be 100% sure we loved what we chose before moving forward. That really speaks to the kind of person and business owner he is--he cared much more about us being happy with the end result than rushing us into a decision. Once we decided to move forward, the entire process was just as wonderful. Every single person we interacted with--from the hardwood delivery to the hardwood installers, the carpet installer, and finally Ray coming back for the final inspection--was professional, efficient, respectful, and fantastic to work with. My dad has extremely high standards when it comes to work being done in our home, and even he could not have been happier with the quality of the work and how smoothly everything went! Our upstairs looks absolutely beautiful, and we are SO happy with how everything turned out. But beyond the beautiful floors, what really made the experience special was Ray himself. By the end of the project, we genuinely felt like he had become part of the family. He is just such a kind, trustworthy, genuine person, and you can tell how much pride he takes in his work and in taking care of his customers. We have already been recommending Ray to everyone we know, and we will absolutely use him again for any future flooring projects. If you are looking for someone you can trust with your home, I truly could not recommend Ray and his team more highly. An amazing experience from beginning to end!

    Alex and Miguel excellent job, the carpet looks beautiful they took care of the creaks in the floor…read moreboard as well. They both worked together very well they were on time and very precise!! They did amazing very friendly as well.

    Edingers Carpet & Flooring - flooring - Updated September 2026

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