Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

The staff is very friendly. Great customer service. They made sure we were happy with the final…read moreproduct. Went above & beyond for us.

We're so glad we found United Floor Bath and Kitchen! After attending a home expo and getting…read moreseveral quotes for our bathroom remodel, we realized most companies only offered one-day remodels and didn't work with standalone tubs. Then we visited United--and it was the best decision we could've made. Alex and his team were outstanding: professional, detail-oriented, and meticulous in their work. They also made sure to clean up after themselves every day.

did a great job remodeling my master bathroom shower. i would recommend them again. thanks alexread more

When needing flooring, good quality, install awesome, delivery fast, variety of flooring choices in…read morestore. Sales/owner rep friendly, professional, will help in pricing to fit your budget. We are long time returning satisfied customers. Thanks Atlas Carpet Huntingtown, Md.

They have carpeted our home in Owings and installed hardwood floors on our rental property. Very…read moreprofessional work for reasonable price.

Had a new kitchen and hallway floor installed in June 2025. After living with it for almost 5…read moremonths we are Absolutely Satisfied! From the time I walked into the shop to talk about the flooring choices, to the two people who did the rip-out and later the install after the new cabinets were installed by another company, the work was high quality, everyone was friendly and helpful, and it was done on time. No complaints. Even better, the price was great. We recommend Parrans!

Jim Campbell Great…read morecustomer service, friendly, informative owner (knew his products) and staff. Great to work with. The installers were professional, friendly and respectful. The work quality was excedllent. The work started and finished on time and as scheduled. We are very pleased with our new floor. We will highly recommend this company.

Have taken several area rugs to them for cleaning. Excellent job. Very good value. Service was…read morepriced very reasonably.

I had a terrible experience. My contractor ordered the flooring through Abbey of Prince Frederick…read more We took samples home and looked at the installed flooring photos on the webpage and even bought 2 boxes in advance to lay out and make sure we loved it and we did! So we purchased $15,000 worth of the flooring for our basement. But when the flooring came in, I noticed many large black knots and color variations that were not there on the samples, on the website photos or on the 2 boxes we ordered in advance. I was very convinced the flooring may have been mislabeled somehow. I called and messaged Abbey flooring for 2 days with no response. Finally, the rep who sold us the floors messaged me back that she will not deal with me & to speak to my installer. I asked the rep to please call me and she refused and continued to screen my calls. This was unacceptable as I had already paid in full. I had major anxiety during the time period she refused to take my call which was extremely upsetting and overwhelming. I was out of state so I had to drive 3 hours home to the flooring store because she refused my calls. When I got there I demanded that she not ignore me and to help me. My husband and I work very hard and saved for years for this project which she treated like it was nothing. The photos speak for themselves, the amount of variation is surprising and a good flooring company would have tried to help the customer and advocate for them. She refused to speak to me and asked me to leave the store immediately as another customer could hear me pleading with her to do the right thing. So of course when I was asked to leave, I left. I ended up having to do her job and go straight to the floor manufacturer to speak to upper management to try and find someone, anyone who would help me. The stress from this ordeal has been immense. I lost sleep, I spent hours upon hours researching, calling numbers for manufacturers and trying to find a person willing to help. After the big ordeal, I even decided to be a better person and to message the representative. I apologized for my demeanor, being angry (although that came from being ignored and having to drive 3 hours to the store for her to acknowledge me), and I asked her to please work with me amicably to reach a solution that would be agreeable to all. I asked her to let cooler heads prevail and try to work this out for a win-win situation. She once again ignored my attempt to extend an olive branch and try to reach mutual respect & she failed to respond to me in any way. I would NEVER recommend anyone to put their trust, their funds and their business with this company. Please do yourself and your family a favor and don't get involved with this company . I've heard that they have done good business for people in the past and that's fine and good when everything goes well and a company does a good job. But what truly matters is when things go wrong, how they manage to handle those situations. In this case, they handled everything really poorly and rather than try to work with a customer so that everybody can be happy and satisfied at the end of the day, they would rather draw a line in the sand, take a hard stance and lose a customer for life. I tried very hard to tell myself that this manager may be having personal issues or things outside of work which caused her to treat us this way, but even when I went back to try and work towards a good outcome, she refused. I think it's important for people to know that this is what will happen if something goes wrong, if they try to get answers, and if they get upset and angry that they are being ignored. We will now be purchasing the flooring for the remainder of our home through another flooring company locally who has an outstanding reputation for customer service and was very sympathetic to what we have been through with Abbey Flooring. The first photo is the website photo of the flooring. The second photo are 2 boxes we purchased in advance and laid out to ensure minimal knots or dark spots. The third picture is the flooring that we received.

I recently had the pleasure of working with Danny's Flooring Service for the installation of…read morehardwood flooring throughout my entire upper floor, including the stairs, and I am absolutely thrilled with the results. From start to finish, the process was smooth and professional, exceeding my expectations in every way. The quality of the craftsmanship speaks volumes, and I couldn't be happier with my decision to choose Danny's Flooring Service. Shane Wilkerson, my sales representative, was great throughout the entire process. His knowledge of hardwood flooring options and his keen eye for detail made selecting the perfect style and finish for my home an enjoyable experience. He patiently walked me through various choices, explaining the pros and cons of each option and helping me envision how they would look in my home. Shane's expertise and genuine enthusiasm for his work made it clear that I was in good hands. He made sure to answer all of my questions thoroughly, ensuring that I felt confident in my selections. Quotes were provided for both hardwood flooring and luxury vinyl plank (LVP). There were no high pressure selling tactics used and as a result I was comfortable in my purchasing decision. The installation team from Danny's Flooring Service was equally impressive. They arrived promptly at 8AM on the scheduled date and worked diligently to transform the upper floor over the two day installation. The crew was not only highly skilled but also respectful of my home and belongings. They took the time to move furniture & personal items, prep the area meticulously, and it was evident that they were dedicated to delivering top-notch workmanship. The attention to detail they demonstrated was remarkable; from aligning the planks perfectly to finishing the trim with precision, every aspect of the installation was executed flawlessly. What truly stood out to me was the commitment to customer satisfaction that Danny's Flooring Service embodies. Throughout the installation process, both Shane and the team were easily reachable, checking in with me to ensure I was happy with the progress. They welcomed feedback and made adjustments as needed, demonstrating their dedication to achieving the best possible outcome for the project. It was reassuring to know that I could trust them to address any concerns promptly. Overall, I wholeheartedly recommend Danny's Flooring Service to anyone considering hardwood flooring or LVP installation. The combination of Shane's exceptional customer service and the skilled craftsmanship of the installation team resulted in a stunning transformation of my home. I am beyond satisfied with the beauty and quality of the new hardwood floors and will certainly be returning to Danny's Flooring Service for any future flooring needs. Thank you for making my home more beautiful and inviting.

Very satisfied from start to finish. Danny , Shaun, and Antonio and his team were all pleasant to…read moredeal with. Our floors are beautiful and expertly installed. Couldn't be more satisfied!

I've used Flooring Max for probably 30 years in 3 different homes. They always do a superior job. I…read morecouldn't be happier with them from choosing the correct flooring through installation.

I have used their services for tile work and have been completely satisfied with their work. I…read morewould recommend them highly

Loving my new carpet! We Are Floors was very easy to work with, offered competitive pricing and did…read morea great job. Earl's quote for a higher-grade carpet was less than a big box competitor's for a lesser grade and I was able to have installation started sooner. His team was conscientious, and my new carpeting looks great. I would highly recommend Earl and We Are Floors.

Earl and his team did outstanding work on my floors. I feel that the professionalism and…read morepersonable actions where expressed through the the timely completion of the work. I recommend, We Are Floors for your floor projects. I am happy with my new easy care floor, thank you . Paula Gordon

Needed a fast quick cleaning. Was not sure who to trust. Asked coworker and he past the number. He…read morehas been here for 35 yrs and said give them a call and you will be amazed. Well I did, and what fantastic job they did. Glad I asked around before just calling anyone. Will use again.