Wonderful team, competitive prices, excellent service and product! My mother, who is living with…read moreAlzheimer's and dementia, needed new carpet to replace her 27-year-old basement carpet. As her daughter and primary caretaker, I contacted this company for work. Jaylen, Aaron, Danica, and the two installers were all incredibly professional AND compassionate. I'll absolutely be returning to them for future projects. Can't say enough good things about this team!

I called to have someone come out to give me an estimate on a flooring job. The office lady was…read morenice and said she would have Aaron call me. It's been 4 days and no call. If a company doesn't call when you are willing to pay for work , what's the chance they will respond to any Problem. Good thing there are other flooring companies around.

Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

We had Daves team do carpet in 3 rooms and flooring in our Kitchen. They were great to work with in…read moretheir showroom in Mechanicsville. The install team showed up on team and install everything as advertised. Price was reasonable and install was quick. They were also super responsive coming back out to re-stretch areas after things settled. I would use their local family run business again in the future.

I have known Dave for 9 years and have used him 3 times and will use him again next year when I…read moreredo my kitchen and baths. He and his team are knowledgeable and do a very professional job. His prices competitive and reasonable. I highly recommend him for all your flooring needs.

Beware! They were hired to redo all the floors in our 2 bedroom apartment. The project was…read moremismanaged throughout. The company made promises before the work began that were never followed through on, and at times the complete opposite happened. They told us it would be 4 days, it turned out to be 12. They told us they would take care of our furniture and property, there was extensive damage to furniture, walls and doors. We came in twice to check on the work and found they had left our furniture in the middle of their construction debris with their tools on it. Even after brining it to their attention the same issue was found on a separate visit. They told us they would clean when they were done, there was dust and debris everywhere, with the worst part being the entire floor was covered in adhesive. It took two days to clean, including the renting of professional equipment, which we had to do ourselves. Within the first day the flooring started to come up, turned out that in the 12 days of work they weren't able to even put the floors in correctly. They even used the wrong color trim which didn't match the floor. To add insult to injury, the owner, Sid, was not apologetic in the least for the massive inconvenience and additional expenses he caused us. The impacts of his mismanagement of this project were so significant that we are now looking at the process of taking him to court. If you do use them, know that a sales person will tell you everything you want to hear, and then not follow through on promises made. A project lead will come the first day to meet with you, and then never be heard from again. It seems this person simply meets the crew that are hired for the project, and then lets them go at it. Nothing we discussed with him on that day was followed through on. From the faulty work and damage, it seems they hired workers who were not experienced. They left the apartment in a terrible state. We got a call that they were done, and it turned out what happened was that without anyone from the company coming to check on the work, these laborers just left knowing what a terrible job they did. The project lead was nowhere to be seen. So after 12 days in a hotel, 8 more than the 4 they promised, all coming out of my pocket, after having to take off of work because the end date they provided was false, after cleaning adhesive off the entire floor, walls, and doors, after removing dust and debris from every corner and crevice over 2 days, after moving back in to an apartment that was worse than we left it, after needing to call in repair people to attend to the damaged furniture, the owner of this company thinks he doesn't owe us anything for the inconvenience and cost he caused my family. Beware!

They did a great job in helping me select carpeting. The finished product is great. The…read moreinstallation was excellent and very professional. Great experience all around.

This is a review based on superb customer service .... given to me when I was not 'their'…read morecustomer! My husband and I are in the process of building a home in NC and that means that many decisions are being made remotely, long distance, and without being onsite. Shortages and delays are common place these days so it shouldn't have been a surprise when we needed to change our countertops from those we originally selected. Cord's Cabinetry carry the same brand countertops offered by our kitchen contractor in NC. I had to visit the Cord's showroom three times in the span of just a few days trying to select a quartz that was readily available ..... in NC! Maggie was there each time and always greeted me with a smile! I explained that I was there simply to look at their displays and that I would not be a customer so I didn't expect anything from them. I didn't want to take up their time, just take up a little space while I looked at their samples. Maggie smiled, nodded, and proceeded to help me find several options that looked nice with our cabinets. She extended this time and assistance THREE TIMES!! You see, after the first two visits whenI took a list back to my contractor in NC, I found out that those quartz products would not be available in time for us. Even when I walked through the door the third time, Maggie came out to greet me and continue to offer suggestions, pull samples, put samples away, help me with photographing options that we were interested in ..... Maggie was what all customer service should be!! If we were local and needed the services offered by Cord's Cabinetry .... I would have no hesitation in contracting them to work with us on our project. You shouldn't either!!

So before I begin, keep in mind that I gave this company several chances to make things right over…read morethe last 3 weeks before writing this. Today was the final straw. So here goes my experience: About a month ago, I went in person to Cord's Cabinetry and asked how much it would cost for measurements of my kitchen so that I could deliver them to my designer. I could have easily taken these myself but my designer said to have them professionally done so that the schematics would be correct with no room for error. So I gave my information to the front desk at Cord's Cabinetry to a lady named Karen who was very kind and accommodating. She said I would receive a call from Mr Cord and could plan a date and time from there. About 5 days later Mr Cord called me back and we set an appointment for a weekday morning before I had to be at work. He came in and did the measurements, I handed him $150 cash which I'm certain they did not report to the IRS as revenue as I did not receive a receipt, and then he left. About a week later, I received an email with an estimate and these pictures (and yes, they were sideways in the email just like they are here). I kindly replied via email saying: "Tue, Feb 15, 5:01 PM to karen Karen, I was hoping to get the measurements so that my designer can do her thing, then I can get back with the cabinets we end up going with etc. Regards, Aaron Krahling" She responded saying that they do not give out the measurements until you make a deposit on cabinets from them, basically extortion in the form of keeping my measurements in order to force me to pay a deposit on cabinets that I hadn't even had the chance to give the measurements to the designer for. This is when I started to get angry. I paid $150 for something that takes less than 10 minutes that I could have done myself and now they won't give me the schematics. I responded letting her know that I needed the measurements to give to my designer. They basically reiterated their statement saying that they would not release the measurements until I made a deposit on cabinets that once again, I had no way at all of knowing what I needed other than what they showed me in the sideways attached pictures. So now I'm pretty upset. I try one last email attempt and Karen responded saying that they do not give out the measurements because then someone could take them to another cabinet company and not use Cord's for the work. Mind blown at this point and at my boiling point, I responded again saying that I paid for measurements and would like them. They wouldn't give them to me and still have not to this day. They finally did give a design of what they could make the kitchen look like but will not release the schematics of the kitchen even though this is what I paid for. Maybe they do good work, I don't know, but this is wrong. When someone pays you for something, you give it to them, not try to hold it hostage to force them to buy more products. I mean, what if I was trying to plan this out for a year from now? The whole thing just doesn't and didn't make sense. Finally, I went back today in person to try to talk to them and they once again said that they do not give out the measurements and I should have told the guy measuring what I wanted if that was the case. I'm not sure what other reason I would ask for measurements for? At this point, I'm so pissed off that I raised my voice and they basically said to take them to small claims court, so I guess I'll have to waste a day of my valuable time just on the principle. I was very angry and I guess next time I see them will be in said small claims court for not providing the service that i paid for. So simple, so sad, STEER CLEAR!

Very professional business. Physically came out to give estimate on powerwashing and touched base…read morevia phone rather than text. They did a great job and went the extra mile to take care of other areas that needed work as well. Will definitely recommend and use in the future.

Overall it was a horrible experience. My mother is selling her home and was looking for a company…read moreto help get her there. Mike Baker and his company were recommended. Our initial walk through went well, we were excited and thought we selected a company that would get us through...we were wrong. The work started, we were still living in the home During but were assured it was no problem. Our home (inside and outside) was treated as a construction site (trash left throughout our home, cigarette butts outside, paint wash off poured in our front yard (killed grass). On several occasions workers that were sent to our home early in the morning came smelling of Marijuana. Spoke with Mike Baker in reference to the unprofessional workers along with the fact we have children (which he has seen numerous times) that he would send workers under the influence to our home on multiple occasions. Once the work was some what completed we did a walk through to address things that were incomplete or needed to be fixed. There were several things poorly done (looked rushed or sloppy). Somethings were fixed and Mike made excuses about the home being older for others. (At this point we were over it). We were told that things we spoke of at the walk through were not on the proposal. (I take responsibility because I should have ensured that things were written out VERY SPECIFICALLY) The proposal was written in a some what general manner (he did that well and got us there) . Then, the things that could not be completed (hanging bathroom cabinets and light fixtures) he took off $100 but then added over $260 for (2) ball joints fixed on closet doors and kitchen cabinet hardware (2 cabinet doors). I'm not sure if this is his company standard or the fact that we are women as the reason for such a horrible experience. I will NEVER use him again and have already told co-workers not to waste their money. As I am purchasing another home...I will not be using Baker Home Solutions. BE AWARE

They installed my quartz counters and they look fabulous! The salesman was friendly and they were…read morein and out quickly.

We got our kitchen re done recently. We worked with Ahmed and he was very professional and honest…read more Good price excellent service. We will use them again. 5

When needing flooring, good quality, install awesome, delivery fast, variety of flooring choices in…read morestore. Sales/owner rep friendly, professional, will help in pricing to fit your budget. We are long time returning satisfied customers. Thanks Atlas Carpet Huntingtown, Md.

They have carpeted our home in Owings and installed hardwood floors on our rental property. Very…read moreprofessional work for reasonable price.