Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

I can't recommend these guys enough! Go over and beyond getting the job done at a reasonable…read moreprice!!!

I recently had a refrigerator emergency at my home... I immediately thought of BAILLIOS appliances…read morehere in Albuquerque as I have purchased from them before and they have been nothing but professional and dependable. I particularly want to compliment Martha Cano, the sales person who handled my transaction. I explained to her that my need was immediate since my refrigerator was failing and I needed a replacement delivered the very next morning. She did everything possible to guarantee a new fridge would be in my home that next morning. The delivery men, Craig and Daryl we're quite courteous and knowledgeable and did not scratch any of my furniture. Martha was very sympathetic and did everything possible to calm me and give me a sense of security. I have previously purchased kitchen appliances from BAILLIOS of Albuquerque in the past and have had excellent and professional service from this merchant... I can't praise them enough... They are a family-owned business and take their customers very seriously... I strongly suggest you consider them before going to the big box stores... You'll be very satisfied with the treatment and service you receive. Mike Santullo Albuquerque, New Mexico USA

2 years into a brand new Frigidaire Refrigerator it is dead. Ive never had a refrigerator die in 2…read moreyears, 10 maybe. It seems they have a reputation for bad merchandise and service. NEVER AGAIN!

Gentleman showed up exactly when he said he would and fixed my dishwasher. It was $160 for the…read moreservice call.

Steve was great. We thought worst case for dishwasher. Steve did his magic re-sent and it worked…read moregood as new. No parts needed. He replaced the solenoid on our ice maker and it's good to go. Prompt and timely. Highly recommend.

We had a dryer making noise and not drying well. We contacted Marshall's through Yelp and setup an…read moreappointment. Tim was slightly late, but well within the window set up. He got right to work, cleaned the dryer well and replaced some drum parts that had worn down. He also cleaned the vent again and got up on the roof to verify hot air was flowing from the vent while the dryer was in use. Even though he didn't arrive on the hour, he still spent the two full hours making sure the dryer was working its best. He left everything clean. Overall, we are very pleased with the results and will call them again for other appliance repairs.

I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

Best prices and customer service. We are totally satisfied…read moreafter replacing our stove, dishwasher and microwave oven.

Excellent customer service! I worked with CF, a great, thorough, thoughtful, knowledgeable,…read moreprofessional who not only helped me find exactly what I needed but also ensured that what I picked would fit my small-ish kitchen. She also helped coordinate a non-standard installation day request and was communicative and extremely supportive throughout the process. I highly recommend Builders Source Appliance Gallery.

I bought a washing machine here a few months ago and have been really pleased with it. I did have…read morean issue with the belt squeaking, but a service technician came over promptly and fixed it easily. The machine has been working great and was a good price. Unlike other used appliance stores, they warranty for 90 days and do offer an option to purchase a longer warranty. They deliver and come to your house to do repairs, which is great. My only discomfort with their business is their very prominently displayed religious and political views. I have no problem with different views, but it did make me feel a bit unwelcome, although their customer service has been fine. Perhaps when dealing with a diverse public, however, it's much more professional to keep political and religious views out of the business arena. All in all, after having checked out nearly every used appliance store and many new dealers in ABQ, I'd definitely recommend this place.

I must say that I have never encountered such a rude customer service person than Marianne at Bob's…read moreappliances. From the first phone call to my last encounter with her, it was incredible! She actually told me "I don't care what you think!" Well, "told" isn't exactly fair....it was more like yelling at me. And this was AFTER she gave me a lecture on how to run my business. To be fair to them, Loyette, who seems to run the front desk is nice and knowledgeable. The products and prices seemed very good, however, they surely do not know how to treat people. When I asked to speak to the manager I was told that I couldn't. I then asked for the owners name and was told that "we don't give that out". If it weren't for the fact that ABQ has so few remaining used appliance stores, they couldn't stay in business with folks like that running it. I did end up going elsewhere for my purchase.

Not a review of the company, just an fyi. I called and asked about repairing my Kitchenaid mixer…read more They only repair the larger appliances. The lady that answered the phone was really nice.

This review isn't so much about repair as it is about quality. I recently purchased a Kitchen Aide…read moreProfessional 600 stand mixer with all the goodies. I had an issue with the bowl slipping while mixing. One phone call later the issue was taken care of. No drama, no long waits, dial , ring , answer, friendly guy, issue taken care of, end of call. This mixer is awesome. It has the power to grind meat or grains. It makes ice cream (like I need that convenience). It has the capacity to allow me to make huge batches of cookies, cakes, pasta, etc for gatherings or meetings, or holidays. No bogging down, no lumps of unmixed ingredients. It is thorough and cuts my work time in half. Yes, I did go the extra mile and purchased all the accessories. I was pleasantly surprised to learn that most are interchangeable with my little kitchen aid mixer I have had for years. ** the ice cream maker is not interchangeable as the older model is a tilt head and my new one is a lever bowl lift which holds the bowls in "pegs". ** Yes, I cling to it- it is my first real appliance...giggle. So, like I said with my sewing machine, if you want quality, stability, longevity, go the extra and get the quality- you wont regret it. To clarify, my older mixer has 250 watts- in its youth that was top of the line- can you imagine 250 watts in the late 70's= unheard of....lol... so, wanted to go for the power, and update. Glad I did. I was also happy I could get it in black, with the stainless bowl which compliments my stainless kitchen! Will review my stove later.

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.