First time at Performance for car inspection. They had me in and out within 20 minutes. Front…read moredesk staff very welcoming and friendly

My first time trying out Performance Automotive, and I was happy with not only the service they…read moreprovided but the honesty and friendliness of all the staff. Previously I had been taking my car to another business in Pittsboro, and wasn't getting the services done that I was told. I highly recommend this business and would like to say, Thank You so much for taking care of me and treating customers with respect.

Tri-City Auto Warning: Dishonest Service, Scammers, Voided Refund, and Vehicle Put at Risk"…read more It's rare that I leave negative reviews, but my experience with Tri City Auto was a complete nightmare. They charged me $773 for faulty work based on a diagnostic they never properly performed. I was told my Q3 Audi needed a thermostat--only to later learn it didn't. The part was ordered incorrectly three times, delaying repairs. I was then told by Jennifer McCormick, I should be grateful she did not charge me for their mistake because it cost them money. My car was initially promised back the same day but wasn't returned for two days. The day after pickup, my car wouldn't start, I was able to get a battery jump, to make it to Jiffy Lube (less than 1 mile away) for a battery replacement. Within minutes the dashboard lights lit up, smoke billowed from under the hood and fluid poured from the bottom of the car. Jiffy Lube discovered the intake hose hadn't been properly reconnected--posing serious safety risks to me and others as I was about to travel out of town. Tri City agreed to tow the car back and offered a loaner, which was the only positive experience. They eventually admitted the thermostat wasn't ever needed and said they'd issue a refund. The owner can also express sometimes things just happen and things can go wrong. However, the refund receipt was vague, and when I asked for clarification, shop supervisor Jennifer McCormick responded unprofessionally--handwriting unclear notes on the receipt. I followed up via text, simply requesting confirmation of the refund details. Within minutes, Ken McCormick, the owner, called me with a hostile tone, stating, "I already told you what the refund was for." Despite having printed documentation and screenshots of the initial refund, Ken and the Tri-City team ultimately reversed and voided the promised refund transaction. I had to take my car to another repair shop, where the technicians expressed serious concerns about the work Tri-City performed. All dashboard lights are now on, and there appears to be additional electrical damage. I've already lost over a week of access in my car, now using LYFT and incurred more than $1k in additional repair costs--potentially even more. Tri City Auto is dishonest, unethical, and extends dangerous. I would never trust them with my vehicle again and strongly advise others to avoid this shop. what they are doing to people is so unfair and I would not wish this treatment on anyone.

I had the feeling I had some flat tires because pressure wasn't working low and they helped me out…read moreby checking. Dash and friendly.

My husband brought our Subaru in today just to get a sense of how much a diagnosis would cost us…read more Not the cost to fix. We had been quoted $200+ just to diagnose the issue by another garage. That price wasn't out of pocket, some problems require substantial time for mechanics to take apart. These guys took time out of their day to look at the issue and gave us a fantastic, detailed estimate. They saw the problem right away. They could have charged us a ton of money and hyped unneeded repairs, but didn't. We will definitely go back. They're honest, reasonable and clearly prize doing what's right above $$$$.

Did me a solid just moments after smashing my front fender into a Carrboro loading dock. Rolled in…read morethere, fixed in 90 min, $200 worth every penny.

I watch them work on my vehicle and they had appeared to be a kid doing the job half the time he…read morewasn't even there and then when I got the bill, I realize they charge me for the entire time they had the vehicle even while it was not being worked on. My brakes work worse having brand new pads And rotors than it with the original ones that wore out. When I tried to have a conversation about this, they were defensive and told me that I could get new pads and bring them back and they could put those on instead. I took it to another shop. Turns out the kid didn't put them on right. They are overpriced liars; $700 for labor, and I brought all of my own parts . Avoid the shop at all costs.

j&w is honest, reasonably priced, and trustworthy. this is the only mechanic in pittsboro i will…read moreuse going forward. i have used them for years and recently they have come through for me once again with their honesty and flexibility. you are able to schedule appointments ahead which i highly recommend, but they have also been able to look at my car on short notice. it's a 10/10 for me.

The quality of the work, the professional expertise, the attention to detail, and the friendly…read morecustomer focus from the team at Hatley's Body Shop simply cannot be beat. Their estimate beat all others; the work was completed on time, and the final product was stunning. Without reservation I give Hatley's Body Shop my highest recommendation and highly recommend them to anyone who needs body repair work.

Incredibly skilled, highly recommended, honest, and clear that they love what they do. Would not…read morehesitate to recommend to anyone in need of this type of work.

My ford Cmax keeps dying and has to be jumped. Morgan Automotive replaced the battery about 6…read moreweeks ago and the car continued to have problems. I brought the car to the Ford service center to have the electrical system looked at ( for a $125 fee!). The service tech said "you need a new battery it tests "recharge and test"". I told them that I didn't believe it was the battery. The ford service tech said "computer isn't showing any codes" and refused to do any other diagnostic tests. He said they could only sell me a new battery (at $155!!!) but that was it. I picked it up decided I wasn't going to spend any more money Ford "Service Center". I took my Cmax back to my Morgan Auto mechanic and showed him what Ford said and he laughed. He said, he would test the electrical system and see if he could figure it about. 1 HOUR later the Morgan mechanic called me and said he found an electrical ground and fixed it and believed that was the draw on battery. Ford Service center is a JOKE. Their service people are no better than tech support. Morgan employs actual mechanics and actual repair your vehicle. I have used Morgan for simply repairs - oil change, tire replacement, battery replacement for year. I now know I can and WILL take all my automobile repair business to them.

The Manager, the workers, and the owners here take great pride in their work and the product they…read moregive the customer. I had the good fortune of dealing with the Oil changing business as well as their auto repair business located right behind. Good people, fair pricing.

A great crew that did great work for a fair price. I saved around $2500 by doing a headlight…read morereplacement with them instead of the dealership. Extra note: they also work on Cary police cars which provided me with confidence.

Great customer support and always honest! All staff are kind and very knowledgeable. They have…read moreworked on my car now they were working on my children's cars and other family members and friends cars. Thank you, State Auto Center.

I brought my vehicle to Brown's Automotive for an AC diagnostic and was quoted $559 for the…read morediagnostic, freon recharge, and service. Later, they called to say both AC lines were leaking and sent a new estimate for $1,996. In this updated estimate, they claimed I had approved the diagnostic for $101, removed the freon recharge from the original quote, and bundled it into the service section along with hose replacement--without clearly explaining the changes. After doing my own research, I found that even the dealership only charges around $780 for the same repair, plus $350 for the recharge. I also spoke with another mechanic in town who informed me that my vehicle had an extended warranty on the AC compressor, and advised me to go to the dealership instead. When I told Brown's Automotive this, they responded with, "Well, how am I supposed to know about a warranty?" It would be helpful if staff at car repair shops were more informed about manufacturer warranties. Instead of automatically charging customers, they could guide them toward services that might be covered--saving time and money and building trust. They refused to remove the diagnostic charge, even though the issue wasn't just the cost--it was the lack of transparency, poor customer service, high cost and the way they misled me throughout the process. I'm shocked by the positive reviews and would never recommend this shop. Please do yourself a favor and go somewhere else where honesty and customer care are a priority.

Brown's Automotive has been my go-to for getting my cars inspected and serviced. They do great work…read moreand charge reasonable prices. Highly recommend them.