The quality of the work, the professional expertise, the attention to detail, and the friendly customer focus from the team at Hatley's Body Shop simply cannot be beat. Their estimate beat all others; the work was completed on time, and the final product was stunning. Without reservation I give Hatley's Body Shop my highest recommendation and highly recommend them to anyone who needs body repair work. read more

Incredibly skilled, highly recommended, honest, and clear that they love what they do. Would not hesitate to recommend to anyone in need of this type of work. read more

--Part 1: I will update this review after repair work is complete. My parked car was recently hit and the driver left the scene. After leaving several messages and waiting three days for a return call from my dealer, I was finally able to talk with someone who informed me the earliest they could provide me with an estimate would be June 16th (today is May 12th). I immediately pulled up Yelp to check out the best reviewed body shops near me. As you can see, Hatley's was at the top of the list with a perfect score and some excellent testimonials. I called Hatley's and one of the owners answered on the first ring, and told me I could bring my car by anytime for an estimate. Even with the excellent reviews, I was surprised and wary at how easy this seemed. I drove my car over to the shop. I was greeted by Thomas (the owner) before I could even walk into the office. Thomas was so pleasant and started looking at the damage to my car right away. He asked a few quick questions, and then asked another mechanic if he could run an estimate on my car. This mechanic, Steve (actually the co-owner I believe), who was midway through painting another vehicle literally traded spots with Thomas, greeting me with the same extremely pleasant nature, and starting taking a look at the damage to my car. 15 minutes later I had an itemized estimate in my hands. Incredible! The pricing is extremely reasonable, but the professionalism and genuinely kind and honest customer service is what made the biggest impression. I am confident their work will be just as detailed and incredible as their communication. I'll update with after repair photos soon. read more

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My mom and I brought my 2007 Toyota Prius into Hatley's because a piece of plastic had been partially dislodged and was hanging down from the underbody of the car. Michael (the estimator at Hatley's) took a look, explained everything to us clearly, and solved most of the problem on the spot free of charge in under half an hour. Rather than trying to upsell us on unnecessary work, he explained what the part's function was and helped find a simple fix that worked for us. He also helped walk us through ordering the necessary parts from the supplier and even offered to install them for free when they arrived. Overall, staff were friendly, genuinely helpful and provided fast, quality service. Great place to go for affordable, down-to-earth body work! read more

I visited Hatley's earlier this afternoon and I wish I could give more than 5 stars. For as long as I am in the triangle area, I will be a Hatley's customer -- let me tell you why. About two weeks ago I blasted my passenger side mirror off while backing out of a parking deck spot. The passenger side door was dented and there was some paint transfer from the concrete piling I hit, but the door works fine. I have an old car, I'm a grad student without an income, and I don't have comprehensive insurance coverage so I wanted to do the repair as cheaply as possible. I even bought a replacement mirror myself from a scrap yard to keep the cost low. Initially I contacted a chain body shop who gave me a 2k+ estimate for the full repair, and I made 2 trips out there over the course of a week before being told it would be another week before the mirror could be painted and installed. I ended up just asking for my mirror back and decided to check out Hatley's. In under 15 minutes they installed my mirror, gently buffed off the paint transfer, and quoted me for HALF of what the chain place had if I wanted to fully repair the door. If I'd wanted the power adjustment capabilities for the mirror that would have required taking the door apart, but he offered to install it without that just to get the car legal to drive. He clearly explained the details of what the full repair would entail, why it would cost what it would, and even some suggestions for what I could do to improve the appearance without the full repair. As the cherry on top, he wouldn't even take payment for the mirror install. Unbelievable service. If you need work done on your car, this is without question the place to go. read more

K. Wilson I checked reviews of body shops in the Chapel Hill/Carrboro area, and chose Hatley's after reading the many positive reviews. My 2016 Mazda CX-5 had damage caused by someone badly scraping my right front fender in a parking lot (leaving the scene without leaving a note) plus some small damage to the left rear bumper that had occurred previously. This father & son business is wonderful to work with. They are honest, straight-forward, and accommodating. Their repair work is prompt and professionally done, and their charges are reasonable . If I need work done in the future, I will definitely go back to Hatley's. read more

Used this shop for years great work owner is kind and efficient great quality repairs I highly recommend this business ‼‼‼‼

Incredible shop! Knowledgeable and kind workers. My car got scratched and a panel popped out, came in nervous about the price tag. They showed me how to pop it back on and to remove the paint rather than replacing it, saving me hundreds. Absolutely incredible service read more

Incredibly nice staff. I was dealing with a scratch on the back of my car and the worker helped me by wiping off some of the scratch and then suggested that I spend $20 to get a touch up pen that would help me the rest of the way. Gave all of this advice for free! It was clear that they wanted the best for me and weren't trying to drain my wallet. read more

Incredibly kind workers! They get the job done quickly and never overcharge. I went for a bumper repair, and they fixed it within an hour!

I just had the best experience at Hatley's. I went in to get an estimate and while we talked they fixed one of the main things I was asking about on the spot and would not let me pay them anything. I got a very fair quote on the second thing I was asking about and ZERO pressure to get it fixed there. Crazy nice. They should teach the whole auto industry how to run a business. 100% would recommend !!! Outstanding! read more

Fantastic! Honest, fair, skilled, communicative... I will never go anywhere else for body work. This is a family-owned business run by honest and professional people. From the moment I took my car in for an estimate, I got a totally good feeling. They assessed the damage to my car, told me what needed to be replaced and what could just be repaired and they did an excellent job. My almost 10 year old SUV looks as good as new. And they did it on time! Love, love, love this place. read more

Go to Hatley's. My Toyota was involved in a fender-bender. I was able to find matching body panels at the salvage yard, but was worried I would need additional body work order to attach them. The guy at the first body shop I went to in Carrboro briefly looked at my car and told me that he would have to put it up on a frame-puller. He quoted me $350. Next I went to Hatley's, and the gentleman there was very courteous, but explained that he was booked for another month. Nevertheless, he took the time to examine my car, studying it for a good while before giving it a few good whacks and declaring that it was fine, no charge. He said to drop by again if I had any problems fitting the panels. I installed them easily enough, but I couldn't get them to line up properly, so I went back to Hatley's. Again, both the proprietor and his son were very courteous. They invited me to pull into the garage, where they spent twenty or thirty minutes carefully tweaking the hood, fender, and bumper so that the lines between them were perfect. They both clearly took pride in their work and were genuinely interested in fixing my car. Five stars! read more

Hatley's is a great local body shop to support and they take almost every model. I have taken some of my family Acura's to them and recently my Honda CR-V after running over a box on the Highway. These guys are so nice and quick and want to genuinely help you out with the price. They called my insurance company and argued for better parts than Geico wanted to pay for, and they got them! Fast and professional guys! Support local! read more

Reasonable prices combined with friendly, personalized service. Helped me find a low-cost solution. Car looked great.

This is the best auto repair shop I have EVER encountered. They are honest, accomodating, they don't even want to charge for smaller jobs. They were trying to leave town for the weekend and spent 40 minutes on my daughter's car when I showed up without an appointment. He was more concerned about getting her safely back on the road than I was! I can't say enough about them, I've been twice now and I'll never go elsewhere! read more

This is a very professional body shop and working with them was a pleasure. They replaced my bumper and repaired the trunk lid, and were right on track with their estimate. They also repaired it in a timely manner and were completely transparent about everything they were doing. Also, and I feel this was very important: my passenger side door had a significant scratch in it from a few years ago, and before I could even mention that I wanted to bring it back to him to have him look at it later -- I walked over and saw that he had already touched the scratch up, without charging me for it, or even mentioning it. To me, that says a lot, and especially says that he really takes a look over the car and goes the extra mile to make his customers happy. He also offered to get me my car back after their normal hours when I was coming back into town, which was going above and beyond. I would certainly work with him again. read more

I brought them a minor fender-bender and had a great experience. They're a father-son team and about the two nicest guys I've ever worked with in NC. They made the car look new again, and beat a competitor's price by half (In fact, while we were discussing the project, Steve knocked out one dent as we talked, and then announced 'that doesn't need fixing anymore.' The other place I looked at wanted to replace and repaint the whole panel for over a thousand dollars extra). If I have any more auto-body work in my future, I would bring it to these guys first. read more

Micheal is the son of the owner and he knows how to treat people well. My wife was 8 1/2 months pregnant and we needed the car back as soon as possible. I had to work but she felt very comfortable bringing in the car and getting the estimate. He got it done and it looks way better than it did before the damage! Top notch work and they will work with you if you need anything special. I will be going back to them for the small dings I have on my lease before I turn that in as well! You can trust them to get the job done- read more

I had just moved to Carrboro this past May when literally the day after I drove here a girl hit my car and knocked off my driver's side mirror and then not only scratched but dented the front left side. I was so distraught, especially since I knew it'd cost me hundreds of dollars to repair. A friend of mine in Chapel Hill recommended Hatley. I am so glad because Hatley and his crew did an exceptional job! I first took my car there to have it patched up while I was waiting for certain parts to come in. I would've been happy with some duck tape at that point because I was very self conscious of just having my mirror hanging there. But Hatley surprised me when he fixed the mirror so well that it never looked like it had been knocked off! The actual repair was far less than I expected to be paying and Hatley did a phenomenal job. The dent was completely fixed and the paint was touched up. When my car left his shop, it was as if I'd never gotten in an accident. And the price was very reasonable and much cheaper than if I had gone anywhere else (I checked). If you're ever in an accident, Hatley is definitely the man to go to! read more

I've been here twice, and Steve is one of my local heroes. This is one of those places that makes you feel like you seriously lucked out. I had two minor issues with my beloved 325ci BMW convertible, and both times Steve was accomodating, clear, upfront and easy-going. He worked me in on the spot and charged me a way more than fair price. I really hope I'll never need a major repair, but if I do Steve's my guy!!! read more

Can't recommend Hatley's highly enough. The owner is honest, friendly, and explains everything really well. It's rare to find a business who doesn't overcharge or take advantage of customers, but the owner here will go out of his way to make sure you don't have work done that you don't need. I've used them twice. Won't hesitate to use them again if I need to. read more

I was preparing to drive cross country when I heard a terrible scraping noise coming from the bottom of my car. With less than 24 hours until my departure (and a repair made with duct tape), I headed over to Hatley's to see if it there was anything they could do so last minute. They fixed up my car in a matter of minutes and didn't charge me a dime. Our family has used them for years and they are always honest and fair. I highly recommend them. read more

There is no where else to go. Strait forward, honest and up front, they go above and beyond just because its the right thing to do. Honestly, it feels like Hatleys would be right at home in Mayberry--that fictional Southern Andy Griffith town. When I came back to pick up my car, the crumpled bump on my fender had been fixed--even though I had gone in because the front plate under the car was falling off. When I asked him how much it would add to the cost Steve (I think thats his name) said "Oh thats okay, it wasn't a big deal, I was there anyway, I just heated it a little and popped it out." The dude wasn't going to charge me for it--and when I insisted on paying, he seemed genuinely embarrassed and walked away. I had to chase after him and tell him to buy his kid a present from me to get him to take the money. The guy obviously loves his kids. And his work. And his integrity. Don't go anywhere else. I mean, why would you? Good, cheap, fast, honest work and decent human beings. Support this guy so he'll stay in business! read more

Super honest and down to earth people that do great work. I've had some paint work done on my 2013 BMW here and both times I was thoroughly impressed. The prices are extremely reasonable! Once I had some tree wax scrape of the clear coat on my hood and what some said would have been a $500 full redo of the hood, Hayley's was nice enough, and knowledgeable enough, to find an alternative solution and buffed it out and it was like new! Highly recommended! read more

I had a minor parking accident and took my car to Hatley's after comparing quotes from 6 different places. There was a misunderstanding with the quote and I got a quote for the wrong job. When Steve Hatley (the manager) found out, he took full responsibility and did a great job with my car. He apologized for the mistake, adding that having customers happy is the top priority of the business. And it shows - he prioritized my car to have everything done as soon as he could, did a fantastic job and ended up charging less than the initial quote. I rarely write reviews but Steve's customer service and professionalism made me want to let other people know. My car looks great, thanks Steve! read more

I often have a sense of dread when it comes to dealing with body shops. None of that with Hatley's. They are honest, straightforward, and dedicated to getting the job done well and on time. Count on Hatley's for your auto body needs. I do. read more

Hate to make these kind of stops but when you do, its nice that there is somewhere in Chapel Hill (actually Carrboro) that does it right, does it on time and does it for a great price. They are gettting all my fender bender business from here on out. read more

Went there after KNS and another well known shop in Chapel Hill tried to take us to the cleaners for scrapes down the left side of my SUV. The other guys tried to replace EVERYTHING with new parts. All I needed was a rearview mirror, putty and paint. Hatley worked with me on price. Then gave me a reasonable date. They came in on time and on budget. Fantastic work. No wonder these guys are #1 on Yelp. Zero complaints about anything. And the Son and Father seem like good guys to their core. read more

Hatley's was recommended to me by an acquaintance. I was extremely pleased with their work and their superior customer service. Hatley's is a family owned business. Although the work I had done was small in comparison to other cars, they valued me and my business. read more

This is the best body shop in town. The owner Steve and his son michael are very professional and great at what they do. I have taken 2 of my cars to them and both cars came out great. Couldn't even tell they had been in accidents. Also their prices are very good compared to other body shops in town. I will only take my cars to Hatley's Body Shop read more

Can't say enough about this place. I stopped in to see if there was an affordable way to replace my side mirror and dent in the side of my car. I've had the car for 11 years and 150k miles and didn't want to drop too much $$ into it. Michael Hatley had the brilliant idea of screwing the mirror back in rather than replacing it. He also wiped off the dent with a special cleaner to get it looking much better. The kicker is he didn't even charge me anything for it! I am so grateful for the creative thinking, honesty, kindness, and overall excellent customer service. I will definitely be back in the future and will recommend to all I know! read more

Steve is great! He runs his shop really well and is almost always there. He stays busy too. Probably because his prices are so good and he's so great to work with. He fixed a dent for me once and didn't charge me a dime, wouldn't even take any money for it. Sure it only took a few minutes, but it's still not easy to find someone who's main concern isn't the bottom line. I highly recommend Hatley's! You won't be disappointed and if by some miracle you are, just tell steve and I bet he'll take care of it. read more

I tore most of the front of my bumper off in a parking lot after running over a concrete parking block. Hatley's got me in within hours and only took 20 minutes to repair. Charged me an extremely low price for the repair (less than half what another shop would probably charge). Friendly, fast and quality service ensure that I will be coming back here. read more

Unfortunately, I put a very small dent in the back passenger door of my Jetta. I brought it to Hatley's and hoped they could give me a good price. I was quoted about $700 by a few other shops and was stricken by how much it would cost for such a small dent. An employee took a look at my car and said that it would be about $650 to make it perfect. But, he said he thought he could pop it out right then and there for free. He worked on it for about 5 minutes and there was almost no evidence of the dent. He refused to take any money for getting the dent out. I hope I never need to bring my car to a body shop, but if I do, it'll definitely be Hatley's. It's hard to find someone who isn't trying to nickel and dime you, especially in an industry known for price gouging. Thank you so much Hatley's! read more

I had such a great experience with Hatley's. I had a dent in the side of my Hyundai, and when I drove over to the shop they gave me a quote on the spot. They replaced the door panel and did some other work to smooth out the side of the car, and the quality of their work was amazing. My car looks as good as new. The customer service was excellent and I couldn't have had a better experience. Highly recommended! read more

I cannot say enough good things about Hatley's. Steve now does the body work and his son, Michael, does the estimates and the business end of things. They are an awesome duo. Their prices are so fair and hundreds less than the body shops that exclusively work with insurance companies. If you have to pay out of pocket, make sure you go to Hatley's. They work with insurance companies too. Besides their low price point, they do a fabulous job. I had to have dents fixed on both front doors and decided to have an old dent in the hood fixed also. They painted the adjoining bumper for free just so it would look good. It is a pleasure to do business with them and I would never go anywhere else. Tip: Because it is a two person operation, don't be put off if no one answers the phone. Just drive over there (closed Friday afternoon) and get your estimate on the spot. read more

I had a minor fender bender when another driver and I backed into one another in a parking lot. The panel over the left bumper and fender was dislodged. I stopped in at Hatley's without an appointment. The young man who greeted me looked at my car on the spot and inserted clips that had been broken by the impact. He could have made me return for an appt for an estimate or for the repair, but he did the work on the spot. He could have milked my situation so as to make more money, but he did not. When he was through in about 10 minutes, he told me "no charge." I made him take $20 but would not have had to. I was impressed by the honesty, efficiency and courtesy of this service. If you have an auto body problem, go there! read more

I'd punched a hole through the bedside of my worktruck while backing a trailer (doh!) and checked several local shops befor getting an estimate from Hatleys. While the other shops insisted I'd need a new bedside, which would cost several thousand dollars, Hatley assured me that the hole could be welded and repaired. When I got the truck back I was sure I'd still be able to see at least some sort of blemish but was amazed when I could see no sign of the hole at all. The price was thousands less than other shops quoted and the job was done very quickly. I wouldn't even consider taking my business anywhere else and have recommended Hatley's to several others. read more

Cannot say enough about the customer service and quality of work. I was in a tough spot with some work I needed done and Steve was able to help me out immediately. If you need bodywork done, you'd be crazy to go anywhere else. Just outstanding! read more