Too expensive. You have to pay. All the payments at 1 time…read more Hard to get an agent. Yes, I have to have previous insurance good driving record. Homeowners, I want you to bundle. It's just too expensive.

I had a great experience talking with Ken about my car insurance options. He was quick to respond…read moreto my initial inquiry and provided me with wonderful service. Highly recommend!

Lori really picked up the ball when my old farmers insurance agent stopped her practice. Lori was…read moreextremely communicative, made me feel like a priority and really helped me navigate the best way to protect my assets. I'd highly recommend her and her team.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Sacramento, CA area since 2016, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0I21769

I have never had such a frustrating experience with an insurance company…read more I called Freeway Insurance simply to change my deductible because my auto loan company notified me that my coverage was considered deficient and I was at risk of being force-placed into an additional $255 insurance policy. What should have been a simple request turned into a nightmare. I was hung up on SIX different times while trying to get assistance. When I originally called to update my policy after trading in my car, I was told I had to cancel my existing policy and start an entirely new one. This resulted in me having to pay an additional $750 just to keep coverage in place, on top of my regular payment that was due only two weeks later. The process and costs were never clearly explained. To make matters worse, I received notices in the mail stating that my policy was missing required vehicle photos. However, when I contacted customer service, they could clearly see that the photos had already been submitted and simply uploaded them to my policy themselves. So why was I being threatened with issues over documents they already had? The lack of communication, repeated disconnections, conflicting information, and overall disorganization caused unnecessary stress and wasted hours of my time. Insurance is supposed to provide peace of mind. Instead, dealing with Freeway Insurance has been one of the most aggravating customer service experiences I've ever had. I would not recommend Freeway Insurance based on my experience.

This is the worst place. They lie!!! They charge processing fees to process your payment, the…read morecharge late fees even though i paid on time. I am warning you NOT to get insurance at this place. You will be sorry. You have been warned as I wouldn't be so adamant about this if they weren't really, really terrible.

Haley was amazing. I walked in and was told it would be a few minutes and I was called two minutes…read morelater. Haley walked me through what i need to do to change my membership from southern ca to nothern, set me up with my tags, and explained the credit card offer in a way that was very illuminating and helpful without pushing it. 10/10 service and speed.

I stopped by this location today to renew my roadside service membership and to pay my dmv…read moreregistration. Anika E greeted me at the information/reception desk . She was very friendly and helpful! Great customer service! I inquired about travel agent service and she made sure to give me all the information that I needed to inquire , both online and in person with a local Travel Agent . After a brief wait , I was called by an agent rep who was named Anika P . who was also very friendly and knowledgeable about all the services. She made me feel very welcome during the visit , from star to finish . The basic membership is still reasonably priced! I've been very disappointed in the Customer Service I've received at various businesses throughout the Natomas Area, however I can say Triple A renewed my confidence that some people and businesses really do care about their customers! There is average customer service, good customer service and then there is AWESOME customer service! I definitely received the latter today! Please give both these ladies a raise ! Pronto :-) .. Until next time !

Allstate supports drivers targeting women on the road!!…read more I was involved in a hit and run. The male driver then proceeded to call me very vulgar names and threatened to hit me again stating he has all day for this stuff. I reached out to the driver's insurance company, Allstate. They gave me a quote for repairs then took it back. They then denied me sending in any proof at all stating, "we will not accept any of your proof". They avoided any type of communication with me. There was not communication to me at all for two years. They would not accept my photos, police report, or video. Finally, years later I tried again. I got the Dept of Insurance (DOI) involved. They ignored correspondence and their obligations from DOI. I also sought out my insurance company to help. Allstate ignored my insurance company's calls and correspondence as well. I was finally able to send in my video. Allstate is now saying, my police report was over the counter signed by an officer and was not completed by an officer who showed up on the scene to take the report; therefore, it's not a legitimate report. This goes against CA Vehicle Code 20002 and 20008 support this and CA Code of Reg Title 10, 2695.7(d). I'm guessing Allstate was expecting me to stay on the freeway in the far left lane (no safety shoulder zone available) vs get to safety as the law permits. Allstate is also denying my video clearly showing the driver being vulgar towards me. Allstate is claiming that they will not accept liability due to the actual crash not being caught on camera, however the aftermath caught on camera clearly shows what occurred and an insurance company requiring video of the actual collision is not a required piece especially when other evidence available supports the claim of the driver at loss. This law also supports an insurance company not denying a driver due the no video footage or the actual collision not caught on camera. Allstate is aware I was a women driving alone on the road and their driver targeted me. With enough proof Allstate is still choosing to support their driver who targeted and bullied a woman alone on the road. The driver was very confident and I'm sure this isn't the first or last time. Allstate's bad faith and lack of care is concerning. Drivers, especially women, need to be careful if looking to do business with Allstate.

Been a customer with these guys for at least five years and I've received nothing but great…read moreresponsive service and competitive pricing. I've never had to call on their services as a result of an incident (thankfully) but in every respect I've worked with them they've been nothing short of professional. (They recently changed their name from Legoullon to True Blue, btw)

Outstanding team service, Josh helped me protect my family. Excellent communication throughout and…read morevery trustworthy.

Update to my review from a year ago, Josh and his whole team are so wonderful to work with! They…read morecontinue to surprise me with their level of detail and care for my financial goals and needs. Super patient with me as I make decisions as well. Thanks team!

This review is for the exceptional service I received through customer service. In the several…read moreyears I have had Trevor Fong as an agent, I've never spoken to him. Thus, this rating is not for Mr. Fong; yet for Elecia in customer service. She was helpful in providing useful information regarding my 10-year-old vehicle and reducing the parameters of my policy from full coverage to what was economically appropriate for the age of my vehicle. No around the way talk in hopes of convincing me of anything other than what was realistically feasible and the expectations surrounding coverage for a 10-year-old vehicle. Thank you, Elecia, for your excellent customer services as it related to my specific circumstances.

I was shopping around for life insurance and decided to go with State Farm. I had a ton of…read morequestions and Trevor Fong was very helpful and patient (THANK YOU!!). I was very satisfied with my experience!

Terrible terrible service . Nobody ever answered the phone . I've been trying to get ahold of this…read moreperson supposedly a Geico representative for the past week and nobody ever answers the phone . Disgusting

Phone number keep going to some operator in New Jersey does not allow calls to a live agents only…read moreto operator and then hangs up