I never in life had a cracked windshield til now. I've owned like 3 cars. So, when my windshield…read morehad a bad crack in it - I panicked. I didn't want to use Safelite due to bad reviews so I turned to other shops. I personally prefer mom and pop shops anyway! Jesse is soooo responsive with email and calls. I kid you not. Such a nice guy. Especially when I had a small meltdown on the phone, lol. Horacio and another team member (I am so sorry for blanking on name) came by and fixed my windshield. Super great guys and very dialed into their jobs. The job itself took less than an hour. They even saved my car stickers!! :)

A rock hit my windshield and cracked it. I reached out to H&A for a quote and they responded in…read moreminutes. I had used them before to repair a crack but knew this one would require a replacement. Jason gave me a quote for after market glass and also OEM. Because my BMW has heads up display and other safety features through the windshield he explained why I wanted OEM glass. Afterwards I did my own research and determined he was spot on. No pressure from Jason. He just let me know they were there when I was ready. Then I left town and it was an entire month before I got back to fixing my windshield. H&A is an approved provider through my insurance so the process was so easy. Within 30 minutes, Jason had the authorization from my insurance company for the replacement and calibration needed. Horatio called me and let me know he was on the way. He and Wilmer got right to work. In less than two hours they had my windshield replaced, did the calibration and drove it to make sure everything was functioning properly. They even were kind enough to move the sticker I need to get in our work parking lot from my old windshield to my new one. Horatio and Wilmer were both professional and efficient. I could not be more pleased with how easy H&A made the entire process. Thank you so very much. If you need your windshield fixed or replaced, this is who you need to call.

After returning from a golf trip in Ohio, during which I cracked the windshield on my Prius, I…read morecalled these guys to get an estimate on replacing it. I had no idea as to how to get this done. Their service was prompt and exemplary despite there being an issue at the warehouse. I considered the cost to be reasonable, and I would use this service again with no hesitation.

A few weeks ago, on my way to Peachtree City, a dump truck threw a rock and hit my windshield. It…read morehit very hard...but...I didn't notice anything cracked (which surprised me). Well....Kimberly White noticed the crack and it has just gotten bigger and bigger until it was all the way across the windshield. I had to do something. This is going to be a commercial! I saved a lot of money, time and hassle today because of a spam phone call this morning. I'm not kidding! So.....I get this spam phone call and called Stephen White to talk to him about it. I casually mentioned I was getting my windshield fixed tomorrow in Lilburn at Safelite and it was going to be around $1,000 (insurance wouldn't cover it). My appointment was at 1:00, (3 hours minimum) and they couldn't promise it would be $1k, might be more, depending on what they ended up having to do. Stephen said, MOM...they are the most expensive place! Did you call around for estimates?" Well, I had just asked a few people and they all said Safelite. If you know me, you will have a hard time believing I didn't call around. I squeeze a dime until it screams - but this time I didn't. I googled and found a company in Grayson that had all 5 stars with many reviewers. I called and spoke to Jonathan (who I found out later was the owner). He quoted less than half the price Safelite quoted AND THEY WOULD COME TO MY HOUSE!!! OK, now I'm listening. I want you to know he was at my house a couple of hours later, installed the windshield, calibrated it (Toyota's have to be calibrated with a windshield change), cleaned my dashboard and sat with me to explain everything he did. This is a family-owned business. Nicest man you will ever meet. I am so thankful for him and all the events that led up to this! Honest, amazing work and fun to talk to! I cannot recommend them enough!

Second time using this service, this time to replace a rear window after it was busted in our…read moreneighborhood. Thanks for the great support and fast turn around!

I was driving on 20 and a rock flew up from recently done roadwork and caught under my windshield…read morewiper. What was a ding turned into a crack overnight! I called Auto Glass Tech and asked if they could come to my workplace since I was out of their service area(I live in Conyers and work in midtown), they said no problem! Scheduled an appointment for 2 days later. Simple, easy phone call. David and his partner kept me apprised of their ETA on the day of and I was able to come out on my lunch when they got there. Superior customer service! I so appreciate the convenience of them being able to come to my workplace and replace my windshield! I also would MUCH rather support small businesses than these big corporations and shops! Choose Auto Glass Tech! You won't be disappointed!! Thanks David!!

HORRIBLE!! DO NOT HAVE YOUR VEHICLE REPAIRED OR SERVICED HERE!. As shown in the photos, they caused…read moreserious damage and left my car in worse condition than before. What's even more unacceptable is that they dismissed my concerns simply because the car is older and already had some scratches and dents, using that as an excuse to avoid responsibility for the damage they caused. This level of workmanship and accountability is beyond unprofessional.

On point! Quick…read moreservice, fast work! Definitely recommend They need to have a match price to lower rates

Josh answered in a timely manner and was very professional. Answered all questions and took time…read morewith me. Quality was the same as a few of his competitors but I didn't get racked of coal.

Responsiveness and very good at what he does. He was able to fix my window asap…read more Book him!

Called for a quote for same-day service. They were polite and professional and offered to squeeze…read moreme in. Upon an in-person inspection, they determined that my vehicle didn't need to undergo the service I thought I needed. I greatly appreciated their honesty and will definitely be back should the need arise!

Great service! Made an appointment same day, quick response with a great deal! There's a waiting…read moreroom, so I was able to work while they worked... I was in and out in under an hour. Friendly team, windows look great! Thanks again ;-) have already referred one person!!

Woke up this morning to a shattered window. Called preferred auto Glass and they were able to get…read moreme in and repair my window in less than an hour. So glad I went with them. They did an excellent job!!

My windshield was broken on the way home from Florida. As soon as I got home, I contacted another…read more(often advertised) auto glass company. They could not get to my repair for 3 weeks! Preferred CAME TO ME and replaced my specialized windshield NEXT DAY for a fraction of the quoted cost of aforementioned company. Service was super professional and friendly-from the office and in the field. I am so thankful they were an option for me and will recommend them to anyone in the future.

I read all the reviews about the crappy customer service, but I said to myself maybe the owner…read morerealized he was driving business away so I called to get a quote for tint on my car. After I was quoted nearly $300.00 I was asked if I wanted to make an appointment. I politely declined. Whom ever I was on the phone with said, "So you don't want quality?" Again I was polite and said, Well I have had quality before, I just purchased another vehicle so I am shopping around. Person on phone: Yeah but how long ago was that? Me: In 2000. Person on phone: Well that was 16 years ago (sarcastic tone), you don't think the price of tint when up? Me: That might be the case but I'll keep looking. Person on phone: *hangs up* Now I'm looking at the phone disappointed in myself because I engaged in conversation even after I realized he wanted to have a debate about the fact I didn't want to make an appointment. Even if every other place I call gives me the same quote I will not spend my money at this business. Ill help another small business owner whom appreciates his customers.

This place has 2 1/2 stars for a reason. May go down after my review since the manager, Mark, is a…read morerude a**. After reading other reviews I understand where they are coming from: A friend of mine recommended this place because they offer hand washes at a reasonable price. I decided to try them out 3/16/18. I spoke with Mark the previous day and scheduled an appointment for 8:15AM the following day. They open at 8AM, but I arrived 7:45AM. Although he quoted me the day before, when I got arrived, we went over prices for different services and cost for each service. Throughout conversation he was very short with me and I sensed a bit of an attitude, but tried to overlook it because I felt it was early and he probably wasn't a morning person. I tried to joke introducing my car as Roxy, which is what i named her, and start conversation with him but didn't feel a friendly or welcoming vibe back from him. Again, I looked past it because it was early in the morning and figured "morning grog". He then told me the guys who wash the cars don't come in until 9-9:15 so I wouldn't be able to start until then. A little inconvenience but took the opportunity to grab breakfast... when I came back I asked him a few more questions about services I may have wanted and with the same dry and blunt attitude he responded mostly advising "we don't do that" without explanation...... ok. Do the basic wash and interior clean guy. I'm good. There were a two other people he spoke with who were the opposite race as me(I'm african American)and I noticed he didn't have the same dry attitude with them... Now, I won't jump and play the race card, but I will say his attitude was different towards them. Vibes are real though. I texted my friend and told him my experience and told him I would give it three times before I decided not to spend my money with this company again. Mark helped me make my decision that day. When my car was finished, I paid and went to look at my car... There were still bulks of leaves built up between my window and windshield wipers which should have been cleaned while my car was being cleaned.... obviously. I began to move the leaves myself refraining from complaining since It didn't take much to remove the build up of leaves... Mark comes walking up while I'm removing the leaves and asks what's wrong. I told him the build up wasn't removed but I'll remove it. With an obvious attitude this time, he responds "Ummmm, do you mind not putting the leaves on my property?" Excuse me? You don't want me to put the leaves on the concrete ground you all wash the cars, people spit and where there are trees and bushes that shed leaves on your property??? I responded.. "Well, I figured it would've been cleaned with my cleaning instead of me having to do it myself". He turns around, throws his hand up, and responds AGAIN "We don't do that with a wash" and walks away........Oh! Ok... so you DONT entirely clean the exterior..... Just partially... ok Mark. Thank you for reassuring another dollar will never be spent here again you prick. After doin some research, there are plenty of places nearby who offer hand washes and detailing that charge the same prices. Eff Mark and his attitude. Notice you won't find too many pictures because the work is basic and the 1 or 2 you do see look basic as hell. Nothing spectacular about their work and customer service could really help boost business. Unfortunately it won't bc it's horrible as well. Find somewhere else to go where your hard earned dollar is appreciated.

I can't say enough about AutoglassER. Brandon is Awesome, he came to my work and completed the…read morechange out of my windshield in about 40 minutes. My apologies Brandon for making you wait for me. Quality Service Price.. painless!! Literally they responded in less than 24 hours and was on site to take care of my Jeep. Love this company! Use them!! You will be pleased and the customer service is beyond 5 Stars... so I'm throwing out extra ***. Support local... support small business!!

Brandon was amazing. Came to our office in downtown Buford and replaced 3 windshields. Even gave a…read morereasonable discount for doing all 3. Fast, efficient, cleaned up all the glass. He was amazing. Don't think twice about using them. Brandon keep up the great work! That other brand that starts with an S? Don't bother. Too expensive and big corporate guys don't care about you. Autoglass ER all the way