Towed our vehicle from a family member's spot (from which we had permission to park) and didn't allow us to retrieve it for a full weekend. Rude and unprofessional customer service who didn't want to help us. read more

Our experience with Edwin's Tow was exceptional, VERY different than what we had read. Lisa was friendly, accommodating and very easy to work with. We called in advance to find out about all charges, so there were no surprises when it came to making payment. To clarify a few points, they do accept credit cards (a 3% bump is required,) cash or Zelle. Additionally, they are not a AAA shop, but coordinating with AAA to pick up the vehicle to tow to a local collision center was effortless. Additionally, we did have to retrieve several personal items from the vehicle on Monday morning (the office is closed on the weekends.) Lisa was very accommodating, and all personal items were in the vehicle as expected. read more

My car was towed from this company and they damaged my vehicle. First they overcharged 809 dollars to get my car out when the pick-up and drop off were about a 5 mile location. They charged me 1.5 hours of service. They also returned my vehicle with damage that was not there beforehand. I relayed this to the the guy there and he referred me to Javier. Upon speaking with Javier, he began with remarks and saying I was lying and "bullshitting" in his words. This is the level of intimidation this guy and this company wants to give. Javier began cursing at me dismissing my claim. BEWARE. They have these low reviews for a reason and I have contacted the Better Business Burea because they are working under very weird circumstances. They also INSIST on Zelle or Cash for payment. read more

Edwins Towing Service - Towing Near Me - Upland, California

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They charged me $670 to take my car out they scam and took forever to get my car out they should not be in business

It should be against the law for these people to charge $640.00 for not even an hour of the vehicle being towed. Clearly they must need the money and are desperate enough to do whatever it takes. It's just sad that people are this way. read more

This is a horrible towing company to work with. I understand they are hired to help out businesses, property's, etc., but a lot of innocent people, with little to no funds, are left at the mercy of the most rudest, insensitive, business out there. Car was left less than 2 hours parked for babysitting. Car was towed I guess for not having a permit for the property. I understand they are doing their job and we weren't intentionally trying to break a rule. It was a misunderstanding on the property details and it was later discussed with the property management company. Main reason for this review is the treatment and getting the car out scam of only having to use Zelle and Cash. No credit card/debit cards accepted. Starting from the dispatch call, rude customer service rep. How do you not treat everyone fairly no matter what the situation is? If your car was towed, your kids car towed etc., you would call a place with concern and questions. Absolutely no reason to train your dispatch to be rude and insensitive when someone is upset or stressed. Not everyone has $600-$1000 to fork out in overnight. Not everyone is going to be thrilled to not have a car to go to work the next day. We are forced to pay a storage fee, even if we found our car towed an hour after the work was done. Your customer service dispatch could at least alleviate some of the stress by acting like they care -even if they don't! At Edwin's towing, you get hung up on multiple times. They only accept Zelle or cash and their credit card machine was supposedly broken, until Monday. So again, you are left with an additional $120 storage fee if you wanted to pay by card. Be aware Of where you park so you won't have to deal with this headache. It really was a costly, unintentional mistake on our part, but to be treated like your money is all they care about and your feelings don't mean anything, does make this experience sting more. It can ruin your day for sure. Especially when most of your paycheck is going to a mean business. First timers here in this situation and it's the pits for sure. We also discovered contents were moved around in the car. Photos in the car were moved in other areas of the car. We feel someone was looking in the car for valuables. this is against laws and very unprofessional and dishonest. $600 bill breakdown. $60 storage Impound a night, Private property tow $390, $150 after hours gate fee( unfair charge as they close at 5pm) -we called an hour later to get the car but they were closed. So you are at the mercy and forced to pay an after hours late fee. Nice way to start our Father's Day weekend. Shame on you Edwin's. Be a little more kinder, personable to those individuals who need assistance. Not just those who call for a flat tire- all consumers who pay into your running business! No need to hang up and say "Zelle, cash, or nothing!" I read your reviews and there are a lot of hurt, dissatisfied patrons who could have had business with a smile at least! I mean you are charging a significant amount of money here read more

I want to not give this 1 star rating because I've used them OH NO I will never use them if my car ever gets a flat or needs any towing service my complaint is how could someone driving a huge tow truck think it's ok to mind you on a rainy day tailgate a smaller car, this dumb tow truck was right up behind my mom's car with us inside they're putting someone else life at risk. Awful people to think this was fine he heads on the freeway I snap a photo of his license and we try calling to inform the hub where they're from about this situation the lady who answers is all hello sugar how can I help you and when we try saying the problem she's quick to be like there's nothing we can do if I have a license plate you should if I say something about how it's wrong don't diminish me and be quick to act like now your hands are tied figure it out I could imagine this isn't the first time and certainly won't be the last. I hope you better your training and think to try helping before quick to push me away and seem nasty too when I explain about it. I will say if I could give no stars I would because I don't trust these people with my car I hope to never have to call them for help I'll wait for some other tow company. read more

Edwins Towing Service - I hope you can see his license plate to avoid him or if you ever see it possibly call the authorities I believe it was an FP01563 - Towing Near Me - Upland, California

The most bazaar experience with a triple AAA affiliated company. Worst experience of our lives. As a woman with no Experience with getting towed I was in shock how people are treated by companies like this. 100 percent being reported to triplee AAA and anywhere else they will listen to a concerned woman. #cringe read more

EDWIN TOWING is the worst TOWING company they like to scam people!!on May 8th 2022 one of his employees came into my property open my car with a slim Jim, removed my parking permit ...and then took a picture and he send a picture of it without my parking permit he did the same thing to my neighbor ..when I called for an appointment they told me cash only !! Then Javier the manager denied that his employee told me cash only I recorded the call because I new he was going to denied it! They charged e 475.. For 2 Fricken hours!!BTW they are doing the same thing to most of the condos removing the parking permits !! TO ME THATS A BIG SCAM!! read more

This tow truck company is Trash They tow one of my cars on my apartment Complex property because my car was parked in my parking space but was sticking out by the red zone a bit and I caught the truck driver In time when my car was on the tow truck And the guy that was towing my car was the Owner and told me I had to pay a fee just to take it down. I told him come on give me a break its the holidays and its hard on money right now he didn't care. He just got annoyed by me and demanded to pay a fee of $180 or he was gonna leave and I would have to pay more at the tow truck yard. They have no heart. Or take anything into consideration. read more

Had my car towed for a parking violation. I totally accept that was my fault and I was in the wrong. However, this company charged me $537 to get my car back. That's fucking outrageous. Also, they didn't accept payments and only accepted cash or Zelle. When I arrived there I said I would pay via Zelle. The woman at the window wrote down the Zelle information on a sticky note and gave it to me. The sticky note had the name Angelica with her phone number. Who is Angelica?? It seems like a very unprofessional way to accept payment. My main dispute however is the outrageous price they charge to get your car back. These people are monsters. read more

The company waits to tow your vehicle until the weekend so they can charge you $600 for the tow and then another $200 for a weekend charge. That, or you pay the same price anyways in overnight charges anyways. You might as well pay the extra weekend charge to inconvenience them. They're predatory and scummy. Anyone who works in this industry just continues to perpetuate something that puts people in a vulnerable financial state read more

Car was parked in front of my Moms house for 2 minutes. Neighbors alerted us to the fact our car was being towed. Asked the driver to drop the car and he would not. We were on private property. About 5 minutes after the tow we found the address and took my moms car to the other side of upland to go get our car. We waited for about 10 minutes before the tow truck showed up with our car which happened to be just after their "after hours" so they could charge extra for being after hours. How did it take the driver at least 15 minutes longer to get to a location he is familiar with, than me, who left 5 minutes later than him and didn't know exactly where I was going. This was a scam to make sure he got my car there after 5pm. I paid $250 dollars to drive across town and wait for my car to arrive, watch them put my car in the tow yard. They said they were going to charge me $425 but they lowered it. Probably because I know for a fact, my car was not there after hours. I can't believe this is how people do business. My 8 year old daughter was absolutely terrified watching someone take our family car, another reason we didn't leave for about 5 minutes. We were trying to console her while figuring out where the heck to go to get our car back. TLDR: this "company" is a bunch of crooks and if you have any integrity, you will not do business with them. P.s. company is not covid compliant. No masks and no real way to social distance while doing "business" read more

I'd give them no stars if I could but they're charging my girlfriend who comes and visits me and parks in the visitor parking $800+ . Car was towed at 3pm I called at 4:15 and it's that much??? How if I live 3 miles away from the Upland location. Guy who answered said their closed weekends, um ok? But yet your answering the call?! He was very rude "Cesar" was the name he gave, couldn't explain for the life of him the itemized bill. I'm definitely not paying cash or Zelle to get her car out, I'll call the police department because we do have the right to pay by card. Made a report to the BBB this company needs to be shut downdown IMMEDIATELY!!! Horrible customer service, Karma is real and it's coming for Javier and the people working under him. I repeat this scam company needs to be shut down ASAP!!! read more

I was almost killed on the road today by one of the tow truck drivers. Javier the owner not only told me that it was a free country, and if they wanted to run me off the road, they could, he use foul language and then proceeded to continue use foul language and text me and harass me. My children and I feared for our life, I filed a police report, and I would never trust this person with a car, much less a human being on the road. read more

Chris was great, professional and got the job of transporting my car. Couldn't ask for an easier process. read more

Edwins Towing Service - Social distancing the pick up of my vehicle - Towing Near Me - Upland, California

Garbage towing service, do not trust them with your car. They will damage and destroy it. As well as illegally towing cars without proper notification. I'm currently working on a case on them using all of this yelp reviews and will be in contact with them asap. If you have any more bad reviews of this company. Please contact me on yelp and we will build a strong case on them. read more

Got my car towed last night around 9pm, called the company at 9:24pm and the lady on the phone was unable to confirm if they had towed my car, was very rude and unhelpful, so I was not sure if it was towed or stolen. I love 4 min from actual location, drove there and found the tow truck driver, he confirmed that he did just drop off the car but they refused to get anyone out to the location so I can pay to have my car released. I called in the morning and they gave me total of $620 to pick up for less than 12 hours. I tried to pick it up first thing when they opened at 8am, they told me I couldn't until 9am. They then stated my total to get my car was $686 and stated the tow took 1.2 hours when it was towed 4 min up the street. This company is pulling some grimey if not illegal stuff. The tow man that released the car stated someone should have been able to release the car last night, and they refused. They told me cash only to pick up, i brought cash and then they didn't have change and wanted me to zelle,which is sketchy because that goes to a personal acct. we will be filing a small claims and recommend anyone who they do this to also file one because this company is pulling some sketchy stuff. read more

My Car was broken into with a slim Jim by an Employee of Edwin towing after he broke into my car he remove my parking permit and put it inside the glove comparmet , took a picture ..and when I called him first he claimed that my car was open I NEVER leave my car open ...and if it was open Why in the hell he used the slim jim to open my car !!when I called for an appointment the lady that answered was very rude and after I called twice she give me an appointment to pick up my car they wanted to charge me 615.00 for 2 hours that my car was towed illegal y!! And they demanded CASH ONLY!!!BTW I did care a police report they even said that they were over charging me..I'm so over with this Towing company! read more

FYI if you're looking at the reviews, please note the owners of this nasty business mark all negative review as "funny". Just a taste of the service you will receive from Edwins. The manager harassed me days after my encounter with them via the phone, after her cursing me out and threatening to send her "boys" over her work phone. Please see photos for reference, she was also getting employees and friends of hers to blow up my phone. Despicable and completely unacceptable. read more

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A driver waited for me to go into my apartment that was no more than 10 ft from where I parked and attempted to take my car, I had been away from the car no longer than 3 mins before I got him with my car up and ready to go. this man saw me close my door and backed is truck up to take my car.. he was being very unprofessional when my wife started taking about the policy that he couldn't produce more recite. he also said he had no change for us but after he got of the phone with his boss he was able to give us the change we needed.... I understand that where we parked wasn't right but this man watched me and my family unloading, close my door then try to take my car, that's the kind of people they have working there read more

Update*** I could be wrong but I believe this company has people giving "You're Funny" to all their bad reviews. Just look at them! Most of them have the "You're Funny" marked. This woman just did mine and sent me a really stupid personal message. Ashley H. Ontario, CA 16 friends 4 reviews 10 photos I honestly believe there are enough complaints against this company that we could have a class action. I will be talking to the property manager where my son's car was towed from and I OWN MY HOME at...to be changing the tow company they are using. Just to keep the peace a tow company is necessary. And I am all for it and consequences are necessary. I'm certain my son won't risk it again. But I am CERTAIN the property manager does not want a towing company that is clearly unscrupulous. BTW: Gate wasn't open today either but it didn't cost me anymore for them to "OPEN IT" and give my son his car. Making us come back the next day was a complete waste of my time AND to also charge me more money. I'm also not sure they towed it right because its a 4x4, was in gear, and had the e-brake on. The drive never got off the truck to check or even go inside the car...I know because he is literally on my camera being seen taking it. He only drove up and snagged it in 30secs flat, without their head lights on and ZERO noise. The absolute quietest trucks I've ever seen. I will be having my Jeep examined for transmission/break/or other damage. read more

I would put 0 stars if possible, but sadly that isnt possible. Shady business. Shady workers. I got threaten by one of the workers. Horrible service. Service is slow as well. In the office they have 4 workers just sitting around doing nothing read more

Horrible company. Illegally towed my permitted truck from my apartment complex. Refuses to acknowledge that his tow guy didn't take the time to look at the truck, and just towed it. Took pictures that somehow don't include either my permit or my oil change reminder, both of which are in the window. SHADY!! DO NOT USE THIS COMPANY!!! AVOID AT ALL COSTS!!! read more

Bullshit service, car got towed late at night. So I came to pick up and was told it was going to be $475. They asked for ID, told them it was in the car so they allowed me to get it then the girl at the front desk Monique AND the tow truck driver tell me it'll be cheaper if I come back in the morning, and it'll be $390 instead. Come back FIRST thing in the morning and am told it's STILL $475 because they opened the gate last night for me to get my ID out of the car absolutely ridiculous. Nickel and dime you to death here. read more

SCAMMER ALERT... I was parked at my Apartmemts with a parking pass. My friend noticed that a car was getting towed when we looked it happened to be mine. We run outside the tow truck driver stops with my car hooked on it and hops out the truck. I ask him why my car was getting towed because I have a pass. He claimed someone called. He said it was 200.00 to drop my car. I said how is this even legal when I have a parking pass. I asked him to call his manager. He puts some guy on the phone that said it was 200.00 to drop my car. Hangs up the phone. I took a picture of the side of his tuck with all the business info on it. He then was like "I'll just charge you 150 I ain't gonna listen to him" and gave me 50.00 back. He refused to give me the managers name or any contact information. I had to take a picture of the side of his truck. Didn't give me a receipt or business card. Just took the money dropped my car and sped off. After talking to the security of the apartments he said he did not call and that Edwins Towing company was not even the people assigned to the complex to tow cars. He said that Pepes towing was the people that would have been the ones to tow my car. So I called the office spoke to a girl named Ashley whom was extremely rude. Don't know why they have her answering phones or dealing with customers, but this is why she's a dispatcher at a tow yard lol. She couldn't tell me why my car was towed or anything. Hung up on me numerous times like it was funny but this is why people like that end up with jobs like that. Can't expect 5 star service from low class people. As a business owner customer service is number one. You would think the worst part of my experience was them illegally towing my car. No it wasn't! It was the unprofessional rude customer service I was given to by Ashley. She told me "I can have him bring it to the yard and you can pay me 450.00 when it gets here" then hung up on me. Unbelievable. Filled a police report and will be in contact with my attorney first thing in the morning. She thought it was cool to be disrespectful and do all the extra stuff. Hopefully the business owner reads Yelp reviews and handles her appropriately, because Ashley's gonna cost you a pretty penny. read more

Edwins Towing Service - Towing Near Me - Upland, California

PLEASE CHOOSE ANY TOWING COMPANY BUT THIS ONE!! If I could give them 0 stars I would, Edwin's towing literally has the worst customer service, they are so rude and Edwin called my mother a "beaner" after she called to ask why her car was towed during the APPROPRIATE parking hours listed on the sign THEY made. Apparently they can't even comprehend the signs they put up in apartment complexes which should tell you more than enough about them. read more

AVOID AT ALL COST! FORCING people to pay with cash with the reason that their credit card machine was not working which is 1000% a lie! Another reason to keep cars longer at their yard and to charge more. They will get what they deserve. One day they will reap what they have been sowing in making people's life miserable. Remember, no bad guys will thrive forever. You can laugh now at people's misery, but one day you will regret it! read more

I got a flat tire on the 15 so pulled over and called AAA. After 75 minutes of waiting and being lied to repeatedly by the driver sent from Superior towing, I called Edwin's. Their driver was there in 15 minutes. He was professional, friendly and efficient. I will absolutely call Edwin's anytime I need roadside service. read more

Misinformed, Miserable service , Miserable employee, Over charged because of their own mistakes by not giving the accurate information needed. Gave us the run around and gave excuses even when we presented all documents needed the miserable employee still had to call and "verify" . Didnt even let me get my personal items until we called the supervisor he was a bit understanding and fyi that employee stated he's no kiss as* like the other employees with his supervisor read more

Literally the worse!! Their card reader didn't work and we had to take cash out! We had to pay $425 "after hours" but their business card says 24 hrs. When I called to speak to the manager he said sorry were rude and shady& hung up, so unprofessional! read more

I'm give this company-5. I do NOT recommend them. Eric Gallegos a tow truck driver left my Son on the side of the road. After I called 3 times to make sure the company sent someone out that could accommodate us. My Son had NO cell phone and when he asked the Eric to borrow his to call me he told him he lost it.. Yet he could call me to tell me where did I want the car when he showed up to my house. Eric told me they aren't allowed to park the car in driveway. Eric was y professional. I fully understand that due to COVID there has been some changes. Which I would have just refused their service. There are other companies ready willing and able to show some kindness and respect. Also.. their office personal Stacy's remark to me was she will be paid by Aaa not me.. and hung up on me. guess what Stacy.. I'll review every public entity possible. I'll also see to it you lose your contract with Aaa. My Son had no phone, no wallet (he left it in the car) He had to walk for 9 miles before he could find somebody to let him call me. Not that is matters to anyone, but My Son was at the 210 freeway and Towne exit in Claremont.. We live in Victorville. Took me 2 hours to find him. Dear ALL Edwins employees heaven forbid your family is ever in a situation and needs help. To the Owner I've been in business as long as you have and I can't believe you say you, "train" your employees. I seen none of that today. I don't normally leave reviews like this but it needs to be noted that your company left someone stranded. yes I am aware of your procedure it's why I called so many times to assure my Son's safety. read more

Just want to let you know about the service on Fri. Dec 6th at around 5:00pm Auth #00308D. Both gentlemen did a great job on the repair. Got us back on the road with no further problems. Very informative on the repair process and took precautions to make sure the repair was done in a safe manner. Thank you again for such a great job. read more

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This place stoled my cash from my wallet and my designer sunglasses from my car. They robbed me.

I love being stuck on the side of the freeway for 2 hours and needing 3 phone calls to AAA to get anyone to even tell me what's going on. If it's going to take 2 hours, don't quote 30 minutes, twice. Very unprofessional, left me and my dog in a dangerous place for far longer than they should have read more

This is the worse company we have ever dealt with. They are taking advantage and towing at a senior apartment complex even when you have a permit to park. They towed my moms car and she showed them she lived there and her permit and they still took her car. She had to pay $400dollars to get it out. I called the towing company and spoke to Jacob "manager" that is nastiest most disrespectful person I have her met. He said he did not care and kept hanging up on me. What kind of Manager does this company have? I can just imagine what the owner is like from the people he has on his team. They must be hurting for money to pray on the Elderly like this. I will make sure to speak to a lawyer. I wish I can give no stars for this trash you call a company. read more

Unprofessional company. My car was being towed after being parked for less than a minute. I ran outside to talk to "Andrew" the driver and was told by "Humberto" via their office that I could pay $150 cash only for the driver to lower my car back onto the street so I can move my car. After I got the money ready I was then told by the driver "Andrew" that this was no longer longer allowed and it's not something their company does. I had no choice but to let the driver leave because they were telling me that if this took any longer I would get charged even more for extended "service". I paid $350 to get my car back from their yard. Javier Gonzalez is apparently the manager but he was also the owner at some point when they were trying to pass me around to different employees when I was negotiating to lower my fee. Javier used his cell to make a call to apparently ask the owner (which was supposedly himself earlier) if he can lower my fee. When he hung up he said the owner will do it for $400, essentially removing $25. After I said that's still way too high Javier said "How much cash do you have on you"? I told him I only had $150 because earlier his driver told me he'd put down my car for $150 cash. Javier said he'd go down to $350 cash if I wanted to go to an ATM to get the rest of the cash. After I got my car I called Javier Gonzalez using the number provided on his business card. I needed to understand how this company can consistently change what's "allowed". I got yelled at and cussed out by Javier G over the phone. He called me "garbage", and said "go ahead and take us to court"! "But I'll tell you right now, we've never lost". When I told him he was being unprofessional he said "you're calling me after my work hours so I can say whatever the F I want". Businesses like this thrive off of gullible people. I only got it down from $425 because I kept calling them out on what they where saying..... "The manager left, I cant do anything". "Umm let me get the owner to talk to you"......"ok let me call the owner"....."My driver can drop the car back down for $150 cash"....."actually, we don't do that". Moral of the story is, if you get towed by these guys go straight for the street style/hustle type negotiations. It's what they understand. Towing is a hustle, I get it, but if someone calls you out on your loose hustle you gotta keep your head together and still do business. I called Javier Gonzalez out and he went straight to intimidation. If I was some young college student or elderly person I wouldn't be writing this, but I'm not. You can't hustle people that have been around the block "BRO". I'm filing with Upland small claims court on Monday. I asked for a refund and an apology and I got "take us to court, but I'm telling you right now, we've never lost". read more

Edwins Towing Service - Owner reviewing his own company? Or I guess this could be a coincidence right? LOL - Towing Near Me - Upland, California

Absolute worst experience of my life. Danny can go burn in hell. Piece of trash. Con artists. Thieves. They literally towed my car unlawfully off of private property. I was parked in my driveway, yet they towed my car and tried to say I was parked in the "fire lane". Helloooooo, I was parked in my own freakin' driveway!!! Lol. Really? Then -- I come out and my car is gone. I thought it was stolen!! I call the police, looking for my car, then my neighbor comes to tell me that they saw the tow truck driver exiting the gated community with my car! I finally find the number to the company, at 11:30pm... Almost midnight! The guy tells me he'll meet me at 12midnight. Fine. What choice do I have. $400, cash only! Are you out of your mind? On the way there I call Pomona Police. This was literally the very last night I lived at this place and we were in the middle of moving our stuff out of the house when it all happened. Pomona Police tells me I have to sue them. So we get there, and this piece of trash, Danny, proceeds to tell me I can't ask for picture proof unless we go to court. HAhaha. Wanna know why? He didn't have any! Freakin idiot. Then, he tells me I can only pay cash, not card... But CA state law demands photo proof and also the option to pay card or cash. Guess what? Called the police back and she sent officers out to the towing dump of a yard. Danny, the little woman, had no photo proof. So while he stood there in the freezing cold smoking his nasty cigarette and eating his stupid dinner, I got my car back... For free. Go fall off a cliff, Danny. No one will miss you. Love, Jay. :) read more

A few years ago, my bike broke down on my way to Vegas. I had someone drive my truck to pick up me and my bike. However, I had no way of getting the bike out of the back of my truck when I got home. Called Edwin's and in less than an hour the bike was out of my truck and in the driveway. Thanks Edwin's! read more

Company illegally towed my vehicle. I live in a gated community and management are the only people authorized to allow tows and they did not authorize it. My vehicle was stolen from me. This company had no right to tow my truck and then make me pay. I live in the park and had every right to park where I parked. Management emailed the company demanding they reimburse me since it was not authorized and they still denied me repayment. Horrible company stealing from individuals. There are plenty of ways to earn a legitimate income. read more