Purchased Cali LVP from the Fairborn store, but when it arrived there were several planks with a…read morewide color/pattern variation. I asked the salesman or a customer care rep to inspect, they declined and defended their product sight unseen. Not a good way to win customers and influence people. The install team was very professional, and removed packing material as well as the balance of the prepaid order, leaving the project only about 1/3 complete. As Rite Rug offered no remedy, the first immediate course of action is a BBB complaint. Further action may be required to recover our losses.

we had carpet replaced in our bonus room and on the stairs We got quality carpet and padding for…read morea great price! The carpet was delivered and installed as promised. However, Rachel didn't tell us how wonderful these installers were. Kind, curious and fast Great decision on our part

David Arellano was hired to put my flooring in for me. He put down tile for me. He completed the…read morework in about 4-5 days. I paid him, said he would put all my doors back on the hinges, he put all but 1-the bathroom. He said he did not bring the correct tools. He know what to bring because he had told me the day before. He never did put it back back on. I threw him out of my house, and told him he is not welcome any longer. Nobody likes a liar, and when I pay you, I want that job done. I will not recommend him to anyone.

From the owner: Arellano Flooring We install and service carpet, hardwood,…read moretile, and stone products for residential and commercial applications of all sizes in the Greater Indianapolis Area. The company’s trademark is its commitment to service!

I hired Reardon to install carpet in one of my rental units and they did a great job. The edging…read moreand more challenging requests were completed well and the installers were professional and experienced. I was pleased with the work and the price. This is the second time I have worked with them and I would encourage anyone considering carpet installation to get a quote from them, you will not be disappointed :)

WOW!!! What a different house now!!! We have a 110 year old…read morefarmhouse and it had disgusting carpet and old vinyl flooring that was more than 25 years old. Brian and Ray came out and put new vinyl sheeting down and JUST WOW!!!! It was 7 1/2 days of work for these poor guys because they had to tear up old nasty carpeted floors, put new sub floor down, level floors because they were just so uneven(as much as an inch and a half) but they did an AMAZING JOB. From the start of the project with Jamie who came out and measured, met us at the company and showed us the flooring, and to the end product with Ray and Brian who are very nice, professional, and easy going, it was just a great experience. I also want to thank Athena who I talked with at the company and on the phone. She is very sweet and helpful as well. The guys put trim down around our fireplace hearth tiles and where the foyer meets the dining room. And it was just a great call on their end to use the wood trim for the foyer and the black painted for the fireplace tiles. You want a job done, get Reardons Flooring!! We actually told them we wanted them back after the first of the year(2026)to put flooring down in 2 more rooms for us!!! They've got our business as long as they stay in business!!! Thank you Reardons!!!

Excellent quality floors! Priced very well and the sales team is great to work with. Higher quality…read moreselection than what you see at other large flooring companies.

From the owner: At Transitional Flooring Professionals, we don't just install floors-we create spaces where you can…read morelive, work, and grow. With over 20 years of experience, we bring a commitment to quality, transforming homes and businesses with flooring solutions that are durable, beautiful, and customized to your style. Whether you are looking for plush carpets, sleek hardwood, or waterproof options, our flooring is designed to last you forever. Go to tfpros.us & schedule now.

I can't say enough about the exceptional customer service at McCool's! I needed a box of a very…read morespecific luxury vinyl flooring for a project, even though the original flooring had not been purchased from them. They went above and beyond to track it down from a supplier in the U.S., got it shipped quickly, and kept me informed every step of the way. When the supplier made a mistake, McCool's immediately stepped in to fix it, even though it wasn't their mistake to begin with. They were incredibly responsive, helpful, and genuinely committed to making sure I got what I needed. I will absolutely be using them again!

I'm writing this about 2 years after having flooring installed on the entire downstairs of our…read morehouse. You'd think that having flooring installed would be a one-and-done type of thing, but we've had to go back and forth with McCool's for the past 2 years. It's been exhausting. The first time, we had issue with our floor planks separating just a couple of months after it was installed. We called them right away when we noticed the boards coming apart, and they ghosted us. Emails, phone calls, voice mails -- we could not get anyone to respond to us or acknowledge the issue. Finally, after calling their corporate office, we got someone to respond. We had to be persistent and forceful to get them to even respond to us, which is absurd. They said they'd send a contractor out to inspect. It was determined that the flooring was defective. OK ... so you sold us defective product? By this point we're livid but also tired of seeing our crappy, brand new floors that are coming apart, so we just wanted it fixed. The entire flooring had to be ripped up and replaced. Cut to several months later. Our second set of floors have been in about four months, and we noticed that there is an area of the floor that bows when you step on it. What in the ever living hell? How is it that we're finding more problems with this floor? So we had to contact McCool's yet again. Again, we had to play their game where they didn't respond for a long time until we started to involve corporate. A couple weeks later, they send someone out to fix the bowing. It turns out the contractor that McCool's originally sent to install our second set of floors did not do something they were supposed to do to reinforce the floor. It's been a few months since this second (and hopefully final?) incident with our floors. I'm hoping that we never have to deal with McCool's ever again. I get that mistakes happen during flooring projects -- that's not my primary issue with McCool's. It's the fact that, after we discovered the mistakes in our flooring, McCool's would not return our calls and voice mails to try to make the situation right without us having to go up the ladder and involve corporate, or without us having to leave multiple messages and follow up with them continually. That's incredibly bad customer service, and it's incredibly frustrating.

benny's carpet for the win!!! i have made major floor…read morecovering purchases from benny's five times....and each time i was more than pleased with the service selection and flooring knowledge. if you are in the market for carpet or other flooring do not hesitate to visit bennys. i promise you will be pleased and pleasantly surprised at your finished result. hats off to mike, shane and gary !!! you guys once again made my day!!!

These guys were amazing - I'm not sure about the, "deal" I got because I just wanted a quality…read morecarpet for our entire home (4rooms). We didn't shop around for price like we used to -- There is a reason Bennys Carpet has been in business for 40 years - they are straight forward and honest, they care about the customer and they aren't trying to sell you something you don't need. It was great doing business with them - our carpet is so pretty and cushy!!! KEW

Purchased carpet for stairs in 2025 and one year later it is worn and snagged. We paid additional…read morefor "pet friendly" carpet and were assured this would hold up as it is Mohawk. Now have to replace it.

Super helpful staff and really fast and professional installation. I also love how safe they're…read morebeing during COVID. Would highly recommend!

Floor was laid on timeline and work was good quality. Will use them when we decide to redo our…read moreupstairs.

I was incredibly pleased with my experience working with Mendel Carpet & Flooring. The owner Mark…read moreMendel personally came to our home the morning of the installation to ensure everything was ready to go. His crew of installers are very nice, professional and hard working. They moved our furniture with lots of care so I didn't have to worry about anything! We had them install carpet on the main floor last year. We had some construction work happening on our upstairs level and they were kind enough to hold off with the upper level installation for what we thought would be about 3 months. It ended up being almost a full year! I contacted Mark when we were ready to finish the job and he got me on their schedule within one week! I highly recommend this company!

They were friendly and fast in getting the job done. They where on time. They clean up there miss.read more

From the owner: Aeon Custom Flooring Ranked Top 3 in the Nation - All Tile Installer of the Year Competition Led by…read moreRicardo Ayala, Aeon Custom Flooring delivers premium residential and commercial flooring installations with expertise in Full Kitchen/Bathroom Remodels, hardwood, tile, carpet, LVP & more. Known for our certified installers and high-end remodels including major projects like the Conrad Hotel, JW Marriott, and properties for Simon Group and Michael Andretti. Voted Thumbtack's #1 flooring installer in Indiana from 2015-2021, Aeon continues to set the standard for excellence nationwide.

I had Rodney repair and patch my carpet for a rental I was moving out of on April 27th. I couldn't…read morebe there because I ended up double booked at my new house too. He said it was not a problem since we'd discussed the areas to repair and the cleaning needed. Because I wasn't there, he missed one of the repair spots that I'd originally contacted him about in 2023 when my dog first did it soon after I moved in. Back story is he said "I'd recommend you wait until you move out because you'll likely have more areas by the time you move out and I can do multiple areas for just a little more cost." Wow! I thought what a nice honest guy! Back to him missing the original spot, I contacted him to say he missed a spot. He said that he didn't know about that repair. I showed him the text from March 17 2026 at 12:37pm. He said I don't have a text from 2023 wouldn't help and wasn't sent from the same number (It was but we'd also discussed it in March 2026 and that's the text I sent him - not the one from 2023. He said I can come back out but you have to pay me another $100 for my time. He also commented that he lives all the way up in Noblesville which is an hour drive, which isn't relevant since he agreed to do the service. I said "I really can't pay more than the $480 I already paid for the carpet repair and cleaning." He said "I can't help you." and stopped responding even after I said I guess I have to pay you because this has to be done in a few days. No response! I had to work to find someone within a few days. I hired The Carpet Man and they took care of me. After it all I realized that the carpet wasn't cleaned well because I noticed two spots that he clearly didn't work to remove. We hadn't even seen these spots prior to the cleaning! The essential oils also smelled weird over time. At first they were nice but as it dried it smelled kind of weird. I wish I'd called Stanley Steemer for the cost and overall service but needed both cleaning and repairs, which they don't do. Moral of the story - get a scope of work/estimate on the company letterhead in a pdf via email ahead of time. I trusted the text convo and got burned! However, courts accepts text conversations as evidence. So there's that.

Rodney was awesome and super quick. He was able to get the patch taken care of in less than 30…read moreminutes. he is definitely good at what he does 10 out of 10 would recommend!