This place isn't too bad when you get a decent provider but as soon as you do they quit or get…read morefired and then you're back to square one! Getting a same day appointment is a joke! They ask your name and date of birth and then say no! I'm really starting to think that they play favorites or discriminate against you because why do you need my info to tell me if you have an opening sand when you get the information it's ALWAYA NO! They couldn't care less what your issue is oh your limbs are rotting off ok well go to the ER or suck it up and have a good day' if I could afford the ER I would but the price is ridiculous! Thx again for nothing and showing you don't care as usual! I think we should get a town poll going and give CNN the truth about there #1 hospital lol it's great because they pass the buck to any one but them!

I can't get an appointment for my daughter to get a refill on her meds. I have to work at 8am and…read morethey expect me to call right at 8am to make an appointment. I've been trying for 2 days and I was in the office yesterday at 8am and they still told me no! Nobody else takes Medi Cal in this town. I'm so glad we are moving

We were on vacation with a sick 2-year old daughter. Our pediatrician at home (who we had called…read moreperiodically) finally asked that we take our daughter into an acute/urgent care center to be looked at. For a variety of reasons, we chose to go to the local hospital (Incline Village Community Hospital -- separate review to come). It was at the hospital that we met Dr. Higgins. This review is less about Dr. Higgins' competence with the subject of out visit (it was excellent) and more about how she treated us and our daughter. First, Dr. Higgins was extremely slow and gentle with our daughter. During her very through examination of our 2-year old (which involved lots of abdominal probing), our 2-year old never backed away or cried. Dr. Higgins found us in the exam room with our daughter on my shoulder and rather than force my daughter to move to the exam table, Dr. Higgins conducted as much of the exam as possible with our daughter on my shoulder. Most importantly, however, Dr. Higgins constantly told my daughter WHAT she was about to do and then waited until that statement registered with my daughter -- it was almost like D. Higgins was "asking permission" from my daughter for each poke and prod. Next, and equally important, was how Dr. Higgins treated my wife and me. First, some background to give context to this part of this review. My family is -- well -- not mainstream. Our daughter was a midwife assisted home-birth and has not been subjected to the full-array of immunizations. In addition, in a recent doctor's visit for ear pain (with a doctor that was substituting for our normal pediatrician), antibiotics were prescribed for what this stand-in doctor said "might" be an ear infection -- we never administered those antibiotics (and the pain disappeared the next day -- antibiotics weren't needed). As you can tell, my wife and I do not blindly follow traditional western medicine and thus, needless to say, we are a "challenge" to traditional western medical professionals. Nevertheless, Dr. Higgins took each "nonstandard answer" with grace and equanimity. Please understand that my wife and I are NOT used to mainstream doctors reacting with anything other than condescension and judgment. In stark contrast, Dr. Higgins was wonderful with us -- clearly working outside her comfort zone and expanding her exam to include lots of possibilities that are typically ruled out in fully immunized kids. Second, my wife and I are -- some would say -- over-educated. And as a result, we ask LOTS of quesions. Dr. Higgins seemed not just tolerant of the questions but genuinely pleased that we were so interested in each minute detail of the possible medical problems, their diagnostic indicators / counter-indicators, treatments, and risks. I could go on, but I'll leave this review here. Dr. Higgins gets 5 stars in our book.

Dr Higgins has been an absolute pleasure to work with. She is professional, efficient and kind and…read morecaring. She has helped us navigate through endless documentation for the FAA. Thank you spending unlimited amounts of time with us. We greatly appreciate you!! Receptionist, Lana has also been very helpful, professional and a sweetheart. From Captain Jim and his sidekick ‍

We recently switched to CMG and have enjoyed our experience so far. We typically see Dr pappez and…read moreshe is wonderful! Everyone here is really nice and makes our Dr visits enjoyable. Our toddler isn't even scared going to the doctor which is awesome! We also have been bringing our newborn here since she was born and it's been great having the same doctor from birth to watch her grow. They always make us feel confident and help with any questions we have.

We saw dr Bryan Hall, he was very disrespectful and treated us like we were lower than him, he…read morebarely gave us any diagnosis and pushed us out the door. The front staff was also very rude and confusing. This was the worst experience I've personally had with any doctors office

I am not confident that this doctor cares about her patients. My child had been seeing her since…read morebirth and my child happened to have a well check and they were recently in urgent care for a UTI and on antibiotics. We communicated with the front because they didn't take cash for the visit (it's ridiculous that doctors offices require exact change). Frazee proceeded to see my child and then fire us for "mistreating her staff." First of all, this did not happen. Second of all, she fired us while my child was on antibiotics for UTI and they have other medical conditions requiring prescriptions. They gave us 30 days and no doctor had availability for new patients for at least 90 days and we were never given a referral to someone else. To me, this seems like patient abandonment. She was also rude at times and definitely had know it all energy when we had questions or concerns. If you can, find someone else.

Dr. Frazee is an incredibly thoughtful, kind, knowledgeable physician. She provides urgent…read moreappointments and has saved us from ever needing to take our kids to urgent care. We are so thankful to be her patients! If we could give more than 5/5 stars, we would!

Dr. Courtney has been my 4 year olds Primary pediatrician since day one. She's very thorough,…read moreknowledgeable, honest and most of all comforting to my child and myself as a first time parent. Not only is Dr. Courtney amazing, but her assistant Graciela is fantastic too. Even with all the typical not so fun items we've gone through (shots, ear infections) my daughter loves to go see them and chat their ears off. Dr. Courtney was a great help as a new mom by helping me understand what my baby needed and now with a 4 year old who can communicate for herself she's just as skilled in helping us understand together. I would absolutely recommend Dr. Courtney to anyone looking for a very patient, skilled pediatrician.

Dr Courtney is a great doctor, as a young mother herself she has great insight and knowledge on any…read moreproblems you might be having with your lo. I love her compassion and non judgmental attitude you can tell she really loves children, even though she is very busy I never feel rushed and she always calls me back herself and answers any questions I might have(and trust me with my first there were a lot!)

I want to start this with, if you don't go here already, you should. That's' simply it. We see Dr…read more Tammy and I don't have enough words to express my level of appreciation for her service to us. There is nothing more important to me than the health of my children, and I'm placing all of my trust in Dr. Tammy's hands, so that's a big deal. When I was pregnant and researching pediatricians and then subsequently interviewing them, Tammy was the only one who asked me questions back, who questioned some of the decisions I thought I was going to make and who offered me valid medical advice so that I could make a more informed decision. She is true to her knowledge, valued and beliefs despite what I may have thought and I appreciated that she wasn't telling me what she thought I wanted to hear, but rather what she thought I needed to hear. This is a quality that is priceless and vital. We as new parents are learning and if you get nothing more from this review, take this one piece of advice, find yourself a pediatrician who takes the time to knowledge share and help teach you. Tammy has always taken the time to talk with us at appointments, to help us communicate our concerns through her questions, to assure that we are doing best for our children and meeting their social, emotional and physical needs- that's right, her level of care goes beyond their physical needs! The whole practice is darling, from the themed rooms that are warm , lively and welcoming to help ease any nerves kids might have to the reception which has toys, books, magnets etc. or the nursing room for new mothers who may need a little extra help. This office has it all! All of the staff are kind and warm to kids and make it their job to keep kids comfortable and happy, I appreciate each one of them for that, even at shot appointments my kids have left happy because of this special trait. We are able to get into appointments same day when our children are sick, there is a pediatrician after hours care clinic that Pinecone is part of, and there is always one person on call for emergencies. This place is like nowhere else, it is a place that is helping raise my kids, that goes beyond just giving them shots and helping them when they are sick.

After bringing my son to this practice for 8 years and my daughter for 6 years, I was very…read moredisappointed to be dismissed as a patient family with no notice. The reason was that I chose a slower vaccine schedule and apparently was not moving fast enough to meet the practice's expectations. Regardless of their policy, I expected better communication and a direct conversation after so many years of care. Instead, I received a letter in the mail informing me that we were no longer patients. The lack of notice and abrupt dismissal after years of loyalty felt impersonal and unprofessional.

Aspen pediatrics has been our pediatrician for over a year now. We had our first child back in…read moreAugust of 2023 and started with Aspen from the beginning. We have had nothing but good experiences for the first year of our child's life! All of the doctors are super kind and knowledgeable. Never rush us or make us feel stupid for asking all those first time parent questions. We typically see Dr rotem and she quite honestly changed our life. When we came in for our 9 month appointment she asked us how we were sleeping - and honestly we weren't! Our son had terrible sleeping habits and Dr rotem spent extra time at our appointment helping us with suggestions we should do to help. After that day, our lives were so much better and we actually got our son to sleep! Love this practice and all the staff!

We have a newborn and brought her to Aspen since I was referred here by a close friend of mine. The…read morestaff is so nice! Dr. Meredith is very nice! She answers all our questions, reassures my husband and I of our baby's good health, and shows she cares! They just got a new system and they have a site where you can login and see the baby stats which is fantastic! I recommend this pediatrician!