Long-time customer from Lancaster, PA First, our tech is wonderful. Customer service is a MAJOR disappointment and a big JOKE. Ever since they changed being able to schedule directly with the technician, it has become a mess trying to get consistent information. When I call the 877 number it says "welcome to Bug-Out". What is that??? (They don't seem to know either.) When they call me, the ID is from Terminix. Are you Ehrlich, Bug-Out, Terminix, or Rentinol??? We are scheduled quarterly for service, but receive NO NOTICE when they are coming. Have asked repeatedly for at least a weeks notice, but NOTHING. When I called last week, they said the tech was coming in the afternoon. When I called today to verify, they said he was coming in the morning. Thank goodness the tech gave us his number so we can verify times with him. Also just found out they are no longer scheduling our "regular tech" to come. WHY???? We have had the same tech for years. Apparently I have to call and ASK for the guy who has become very familiar with our home. There are so many numbers to call, yet no one seems to know what is going on. I am POSITIVE the techs are as tired of this as we are! DO BETTER EHRLICH... or whoever you are. read more

This company is an absolute clown show. We have been using them for many years, with the same technician. Has has always done a very good job. About a year ago, we had several appointments fall through. Our technician told us that he never had us on his schedule. Every spring, we have an ant problem in the kitchen. I was scheduled for 8:00-12:00 on Monday. No one came. Scheduled for 8:00-12:00 on Wednesday. No one came. Scheduled for 8:00-12:00 today (Friday). No one came. When you call, no one can tell you anything about why your appointments are not happening. I see many reviews of the same. My friend had the same issue and switched to Dominion. I am scheduled for next week with Dominion. Meanwhile, I am still dealing with ants in my kitchen. No idea how this place is still in business. Never again! read more

Technicians are great. Company stinks. I started using this service late summer of 2024. Managers (two different ones) came to our house two different times and picked up bug boxes but they have yet to identify what the bugs are. I find this timeframe really not acceptable. It has truly been more than two months timeframe and we still don't know what kind of bugs that we have. Just yesterday, a larvae was crawling across our bed (we have no pets currently so these bugs are not coming from the outside). Might find out what the bugs are in 2030. read more

Today was the scheduled day for the inspector to come to our house. Jim called and stated he would be there at 8 and he arrived at 8. Jim did an excellent job explaining what was to be done. He answered all of our questions. I have had some major skin concerns and so I had many questions. Jim experimented outstanding customer service skills -- just excellent!! He then went through our house and did his tasks. He again stopped and asked us if we had any additional questions along with giving us a report of what he thought and what he found. For me -- it was "so refreshing" to see a company that truly does still "value" its customers. I don't feel you find this in many companies today -- this company is a company that still has this!! read more

I called Ehrlich for a quote for termites. Chuck Westerlund is a consultant that came to my house. Much to my surprise it turns out that I don't have termites.l have a smaller problem, ants. I would recommend Chuck he explained to me everything and answered all my questions. Very fair price to boot. Thank you. Glenn Zook read more

Have been useing their service for years. It's been gradually going downhill recently.Called yesterday 7/12 after being stung several times to have yellow jackets exterminated after calling back several times I find out they aren't coming out till some time tomorrow 7/14. I find this unacceptable for what we pay for service. read more

Poor response times; customer service is difficult to get ahold of as well. Easier to get cans of spray at the store to take care of problems - takes less time than going through their phone lines. Not worth the cost to a young person who can do things themselves - maybe to an older person it would be. read more

Horrible customer service . Schedules appointments randomly with you via a virtual assistant. To reschedule can never get anyone on phone. Issue with yellow jackets on deck on hold for over an hour just to speak with someone and no ability to chat with virtual assistant to schedule on line. Company just charges monthly fee for service that cannot get scheduled! One technician was capable.....otherwise bypass this company! read more

Technicians are great. Company stinks. The company has gone all "Ai" system and can't get anything right. We have been with Ehrlich for over 30 years on their annually plan/they service two homes for us in Lancaster PA. Problems: 1. You need to remember to call them to set up your recurring appts or they'll show up one day for service with NO warning...no email, no phone call, nothing--- 2. Everything is by phone call. Zero online communication/chat/email/etc. BIG WASTE OF YOUR TIME. 3. You call customer service and they tell you why you are wrong for being upset they keep showing up with no warning. 3. You call customer service to get correct email and phone numbers linked to both accounts and they STILL call the wrong number. 4. Ehrlich calls and leaves a generic message "there is a problem" causing you to waste time calling them back for your renter's account/not yours. This used to be a good company. We are looking for a new pest control service in our area that cares about the customer. read more

Ugh, Not even sure who works where or what the company is.. is it Rentokil, is it Ehrlich... the only phone number is a customer service center... You can Never get an actual management person on the phone.. Very strange. yes, the technicians are fine, they spray and take note, and do what they are supposed to. I paid a Yearly fee of over $400 because the guy I was asking for help over the summer- Sold me on that... I was charge that amount immediately and then someone came out once, then 3 months went by- I called, no one responded, I called again, then someone came out unannounced and said it would be $70 to service the house each time. What the heck. I never even got a contract that said what was included in the yearly fee. I am currently trying to get my money back. read more

I have never had issues with them. Everything is always explained and we are on their yearly plan, so they come out whenever we have any issues. They get rid of all the pests. The service man, Dave, is always extremely nice and remembers all of our names (even the dog) I would recommend them to my friends! read more

I am very disgusted with this business! I sat at my daughters apt. until 4:50 today waiting for them to come out for the third time to take care of the bee problem. My granddaughter came over to take my place & the guy who came was the first one that came out before just 5 min. after I left. He checked the apt. & I am sure he saw all the bees trapped on sticky paper & laying all over the bedroom. He then went outside, climbed into his truck & left. When my daughter called them she was told he did spray. The only problem is my granddaughter watched him the whole time & he didn't spray. This company is unreliable. read more

Not very professional in my opinion. First time my Landlord called to deal with a serious bee infestation (over 500 inside of the apartment itself), they "lost" the service order. Had to call again. The second time, they promised to be out that day to have someone "inspect" the problem. Well, after 5 hours of waiting, I had to call and find out what was going on. Turns out that even though the operator had verified MY phone number so that the inspector could reach me, for whatever reason they decided to pass along the realty office phone number. Finally, inspector comes out and looks at the wall and agrees to send someone out the following day. What he based that on, I'm not sure because the bee nest is inside of the building wall and not visible from the outside. Whatever, just another day for myself and my 3 year old daughter to live in a bee hive. When the exterminator comes out, he quickly sprays inside and then goes to spray the outside hole. However, it is POURING rain outside and he some how geared up in a bee suit, got a ladder out and set up, sprayed, put the ladder away and unsuited in less than 10 mins. Right. Well no surprise that whatever he supposedly did, DIDN'T WORK! Bees are still coming inside by the dozens. Had to schedule an appointment again. But there was no return call for a few days. So I called them. Turns out they "lost my number". No worries though, they were going to send someone out the following day between the hours of 1 and 5. Here comes that day and the clock strikes 4pm. I decide that I need to call and verify they are actually planning to visit since I've had such "wonderful" experience with them. Well guess what! No one told the exterminator he was supposed to swing by my location! Awesome! Luckily they call someone else to come out, but didn't give him any information. Poor guy called me and word for word said, "uh, they just told me to call this number? Something about bees?" Nice. So end of story, we have been living with bees for a month now with no relief seemingly insight. Hopefully the poor guy who got thrown our order last minute actually shows up and provides some kind of help. Fingers crossed but honestly not expecting great results. read more