I've been coming here for a few years now. Every time I come it it's always a pleasant experience…read more The staff is very professional but also playful to make you feel at ease. I do recommend you make an appointment prior to coming in. The staff does a great job of walking you thru the process and making sure you have a full understanding of why they are doing certain steps. As a bonus they always have great gifts as a perk to donating. On this visit I was given a beach blanket, a beach tote, a t-shirt, a 40oz cup and a meal. Besides donating for a good cause, you get some pretty sweet stuff!

So much better than gulf coast care . Nice place , good people , did double read blood, huge…read moreeven a nice bag !

An hour and a half behind on appointments, have many beds open because they don't have enough…read morepersonnel. Management needs to be fired as they just sit in the office on their phones while the business sinks. The area director needs to come HEAVILY evaluate this location!

Amazing place really saved me. I had a bad situation made $800 in donating plasma in 30 days be…read morehealthy be polite and be patient!!

Top Quality Care, Welcoming atmosphere, Great location. Professional experience with all of the…read morestaff members from the front desk to the nurse, the member of Management & of course all of the Amazing Phlebotomists. The App is top tier!!!! Chef's Kiss! Tip... be sure to sign up for the point promotion deal as well. The incentives for new donors made me switch over from a competitor plasma center plus the convenience in distance from our residence. I also appreciate the presence of "Top Flight Security" ( lol, just joking) ... but seriously having Security guards at all times is reassuring! Oh and the complimentary water & snack for new donors is a nice touch & win-win for the whole donor process. So far-sooo Good! The compensation is a Blessing plus it's all for a good cause by helping others with our plasma. I will be back to edit. Wanted to give a special shoutout to my phlebotomist ( a young Black guy with Locs) who worked with me in the brown color coded section on November 1,2025. I need to get his name, his Compassion & Professionalism towards donors is everything! There was a delay getting me set up and started because of stickers/sample tube needed/nurse/mgmt was busy ect... but he calmly apologized & explained & reassured me all while multitasking and taking down & setting up other donors. He is excellent and will do well in any medical career he choose because a good Attitude is everything. I was also impressed with the nice young ladies who pre-screen you ( weight, temperature, finger prick;-(,ect.) The ones that screened me on 11/01/2025 & 11/03/2025 were SWEETHEARTS! Very helpful & kind in explaining what to do next ect. I'm giving this location a FIVE STAR REVIEW & definitely recommend it! New donors please sign up ahead of time on the App & read the notifications of what to bring & what to expect. It will save you time & make the process easier! Guaranteed:-)

I was rejected because of some health issues. Took forever to get to the point where they rejected…read moreme. Could have saved everyone time if there was an automated system that would have flagged my in the beginning when I entered my health conditions.

I've been donating with Gulf Coast Blood for a while, and the new La Concha location is a great…read moreupgrade. The facility is brand new, clean, and comfortable. It has everything you need to make donating an easy experience. Each donation chair has a TV if you want to watch something, but I usually end up on my phone with my headphones in. The snack selection afterward is always one of the highlights. I somehow just realized that "Chips Ahoy!" sounds like "Ships Ahoy!" I can't believe it took me this long to make that connection. My usual haul is a mini bag of Chips Ahoy, a mini bag of Oreos, some Ruffles, fruit snacks, and a zero-sugar energy drink. I also noticed they have a massage chair in the lobby. I didn't ask what it's for this time, but I definitely will next visit. They offer both traditional whole blood donations and automated donations. I usually donate platelets and red blood cells. Doing both definitely wears me out, but it's worth it. The staff is always incredibly nice and does a great job making sure everything goes smoothly. I also love that this location is open on weekends. That's a huge benefit for me, and judging by how busy it was around noon on Saturday, I'm not the only one who appreciates it. If you're looking for a place to donate, I highly recommend this location. Great facility, great staff, and an easy experience from start to finish.

The new location is brightly lit, clean, very modern. I've been donating for probably 10 years or…read moreso now and while a lot of the phlebotomists have changed during that time, they've all been friendly, professional and good at what they do! The process is usually pretty quick, even as a walk-in donation I've never waited more than probably 12 minutes from walking in to conducting questionnaire. There are all kinds of perks they provide for donating, ranging from blankets to shirts to free tickets to local events or ice cream etc. Plus, if you make an account you gain points with donations and I've gotten a couple hundred dollars worth of Amazon gift cards over my entire time donating! It adds up and it's a great bonus in addition to just doing something to help other people who need blood. Go donate! It's painless and really helps people!

Woohoo. I found a 24/7 CVS located at 4700 Kirby Drive near SW Freeway. It's so convenient from the…read morefreeway and I came from Montrose area. Because that CVS closes at midnight. I rushed to come here for some cool drinks. The service was pretty good. Although I didn't need any help. Customers were cordial and mostly young people at midnight hour. Thank goodness there were no transients like in the Galleria area. I guess the night was still young. I thought to drive around this neighborhood. I might come back for something essential when they are on sale. Oh, most of non sales items were higher than the one on S Gessner.

Ordered photos 2 hours ago and they said it would be ready. Get there and they tell me that my 4…read morephotos aren't ready yet and that they double printed some accidentally and ran out of paper. I asked to just get my 2 that were ready and they tried to charge me for the double prints that I never asked for. Will not be returning

I don't know about those other people complaining about the online classes but they knew the rules…read morebefore coming in. People think they can make their own rules and then they the galls to complain about the rules. I had a wonderful experience. These people are helping lots of people in saving lives. Thank you.

I signed up on the Red Cross web site to get background clearance so I could volunteer at GRB. I…read morethen had to go to my email to click on the confirmation for the background check . That kept crashing. Finally, this evening I got the confirmation to go through and then it asked me for the "code" given to you by the Red Cross representative." If you don't have a code, "go back to the representative." I understand the need to vet out volunteers but Red Cross has made this too difficult to give back to my community. I volunteered at the West Gray Multi Service Center instead. Spinal Assoc. is a great group of folks!

I go to the location at 3150 Burke Road. They are always pol and kind there. I believe they are…read morebetter than Grifols and CSL. I took a 6 month brake and when i came back Precious, one of the phlebotomist greeted me , and remembered my name. Little things like that make a person feel special. Thank you Octa team for team treating me right.

Just when I thought the place couldn't sink any lower, a new levels of fail were reached. I went…read morethere Thursday at about 6:40-6:45 and their security guard was outside telling people that they were closed "they were short staffed" because a staff member had a death in the family and that they had to get people out of there all day. I look inside, there were 8-10 people in line and they were still taking plasma. Not to be disrespectful or callous but the whole thing reeked of bullshit. I understand that things could happen but if it was that bad, why not just send out an email, text, or message through the app and shutdown earlier rather than just keep having a normal business day and then sending security out and writing a note to close 15-20 minutes early when you can't just shutdown and leave anyway? It's a gamble coming there because if they want to mail it in, you basically wasted your time and travel. They don't let you fill out your intake early anymore beyond 30 minutes and you often have to redo it because the wait is so long. According to their own rules, if you're in before closing and you pass your screening, you'll be seen. It's just on you to complete the donation. You also have to watch some of those screeners because they can bullshit you too and defer you just to get you out because they want to chill. You basically have to write off 3-4 hours minimum to donate. Besides the chronic short staffing, you have to factor in employee breaks and people cutting line. When it comes to line cutting, you have to be aware at all times because people will literally walk in and not only try to get in front of you but will cut the entire line. People will also let randoms with sob stories cut or reserve spots for their friends. Waiting for the place to open is even worse since you're outside and line cutting and fighting is even worse then. The employees, management, and security don't pay attention and won't do shit when you try talking to them but they'll throw you and whoever's starting shit out if you stand up for yourself. Hell, I've seen them call the police to throw somebody out who complained out loud when the employees were watching TV instead of sticking donors. There's also been cases before where they'll send security out to try and keep people from coming in well before closing with some crazy excuse but they're still up and running. Another tactic they do is to offer an express pass to come back tomorrow when they're in the mood to fuck off. The problem with that is they don't allow them to be used after 5PM and it only applies to the screening line instead of the full visit like Octapharma designed. Contacting corporate is useless since the communication is redirected to them rather than someone with oversight. They basically get to run themselves.

I am Kendrick Turner and I always go to this place to get plasma. This place is the best to go and…read morehelp people like I do about the money about saving people life, and I believe that all about making a difference

I came in as a new donor, and my experience was terrible. The entire process was extremely…read moreunorganized, and the staff didn't seem to know what they were doing. I waited way longer than necessary and ended up leaving. If they expect people to donate, they need to run this place better--faster service, better-trained staff, and more respect for donors' time. Definitely won't be coming back. Would not recommend unless you have hours to waste and a lot of patience.

Quick, painless, and efficient…read more Parking: The worst part about this location is parking . I parked in the cvs parking lot since there wasn't anything available. It's a short walk but I was a bit nervous about the tow signs Service: The service was great. The team was nice and I was in and out in no time Space: The space wasn't anything too exciting. Clean and spacious. There were chairs in the front lobby to wait but I had no wait at all

Pros: The website was easy to use and the location was convenient…read more Cons: I am a "hard stick" so I wanted to make sure they could accommodate me. Tried calling a couple times, but only got the answering machine. I went ahead and made the appointment because I figured if they are in the business to do blood draws, surely they have encountered tiny veins like mine. Unfortunately for me, that was not the case. The tech was kind and I was hopeful, but he was not able to get the needle in my vein. I prefer not to let them "dig" for it and, to his credit, he didn't seem to want to do that to me. He offered to let me sit for a few minutes and then try again. I declined. TLDR; if you have tiny veins, are a "hard stick" or need any other type of "accommodation, you'll be better off at a Quest Lab location.