Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

I had a ba stain (an ark chocolate Ensure). the carpet now looks as good as new…read more great job!

Overpriced, used them for a friend's house as a thoughtful gift. felt they wanted to be anywhere…read morebut performing the service. When I mentioned the carpets stains didn't look better, blew me off. Called and asked for resolution. Got combative. Not using real contact info as they know where I and my friend live.

Chris was on time with his large steam cleaning truck. The cost estimate was accurate. Statewide…read moredid an excellent job of cleaning two wall-to-wall carpets in preparation for an open house to sell my home.

They came on time. Explained the process. Got the job done fast and good quality…read more They came on time. Explained the process. Got the job done fast and good quality.

Another great experience with Elite Carpet and Floor Cleaning. Kelly and Barry are professional and…read moreknowledgeable. They came today to clean 3 large bedroom's with wall to wall carpeting as well as a sofa, chair and ottoman. They did a fantastic job - everything looks like it is brand new. I have used them in the past for tile and grout cleaning... also amazing service. I highly recommend.

Great local company. Prompt and professional communication and an absolutely fantastic job on our…read morearea rugs. Will absolutely be our go- to for all carpet and upholstery cleaning. Also- pricing is very very very reasonable.

Jason came over and cleaned our couch and rug, the couch and rug look brand new and he gave us an…read moreaffordable rate! Definitely our guy moving forward, would highly recommend

Thank you Jason for the excellent service and friendly chat! Having recently moved cross country,…read moreour old Room & Board arm chairs and loveseat (15+ years) were in dire need of cleaning. I reached out to Jason and he responded immediately. After sending over photos, he provided a very reasonable quote and scheduled right away. I was so impressed by the level of service and the output on the steam cleaning... everything looks bright and clean again. So glad I found South Boston Carpet Cleaning and I'll be calling Jason again for all my upholstery cleaning needs!

Sidney was wonderful. When I wrote that the original cleaning of my area rug left some soiled…read moreareas, he offered to go over the rug again. He did a very thorough job and the rug looks much better. Very professional job and as real gentleman.

They answer my call on a Saturday, but more important they work around my needs for a disinfecting…read morecleaning for my business as soon as possible. There service was on point and what I had expected. Thank you 100% recommended.

This has been my go to for many years. They do a great job with shirts and suits. Suits are pressed…read morewell, shirts are clean and perfectly ironed. I find this place very reliable. What more do you need from a dry cleaner? Prices are in line with others. Laundering is expensive, there is no way around it. I usually pair a trip to Colonial Valet with a trip to Donelans, another favorite business.

First time use fir prom altery and it was done perfectly. All requirements met, fits perfectly,…read moremoves like a cloud. Price was fair, only took a week. We used here to fix broken zippers twice, $15 saved hunters of coats. Other places charges $40 and a week. Totally recommend.

I was looking for a rug for my living room I needed so I went to see rug shops online and saw this…read moreplace online so I went there, when I walked in I already saw they had such a huge inventory to choose from with a fair price, I ended up with a nice small gabbeh for my bathroom and a nice Pakistani carpet for my living room, if your looking for a wide variety of authentic carpets in Acton with a good price and great service, I recommend checking this place out, I will come in the future

What a fantastic experience! We were out for our anniversary, knowing that our 25+ year old rugs…read morehad reached the end of their useful life. We wandered into First Rugs and found Cynthia, who was tremendously helpful. After flipping through large piles of rugs, she had a sense of what we liked. Cynthia followed up with pictures of additional options, and then came to our house with a van full of rug options. Within an hour, we chose two rugs that we love and which bring a whole new vibrancy to our living room and dining room. Trying them out in our house made all the difference. The prices are fair, and the rug quality is fantastic. I honestly wish we had a few more rooms to decorate. Highly recommend.