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    El Cajon Urgent Care

    1.0 (1 review)
    Open 8:00 am - 8:00 pm

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    2 months ago

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    MinuteClinic at CVS

    MinuteClinic at CVS

    3.6(26 reviews)
    2.8 miFletcher Hills

    peter is really nice and funny. i'm sick and not feeling great but he was personable and kind and…read morehelpful and i appreciate him.

    Literally made this account just to write about this experience. Nurse practitioner, Peter Tannous,…read moremay both sides of your pillow always be cold. I've visited this MinuteClinic several times for flu shots and TB tests, and while wait times can run longer than expected, I understand why. Between walk-ins, limited providers, and the unpredictable nature of healthcare, delays are sometimes unavoidable. This visit was no different. While waiting for my general medical exam, I noticed a steady stream of patients being checked in. At one point, an older couple at the front desk seemed to be having trouble navigating the walk-in process. Peter stepped out of his room repeatedly--at least five times--to help translate and explain the system to them. Despite his efforts, they seemed confused about how to proceed and would repeatedly approach the front whenever a name was called, even when it clearly wasn't theirs. By this point, I was about 10 minutes past my scheduled appointment, and the waiting room was getting busier. Peter calmly explained to the couple that he could only perform the specific TB test they wanted to sign up for, while they were requesting multiple services that the MinuteClinic doesn't even offer. Shortly after, he called my name. As I walked up, I overheard other patients expressing frustration about the wait, with some even canceling their appointments. Meanwhile, Peter just sighed and immediately returned to providing professional, attentive care. During my appointment, he was nothing but kind, focused, and respectful. I had forgotten some required forms for my exam, and he was incredibly understanding--allowing me to quickly run to my car to retrieve them. He also took the time to give me thoughtful advice about my future in nursing, which I truly appreciated. Unfortunately, the earlier couple continued to interrupt, knocking on the door multiple times during my visit. Each time, Peter had to step away to explain that he was with a patient, while they grew increasingly frustrated that he couldn't drop everything to assist them immediately. He apologized to me every time he paused, though I didn't mind. I could clearly see the situation he was managing. That experience alone was a powerful reminder of what our healthcare system is. In the single hour I was there, it felt like a full shift's worth of challenges. Patients don't get the care they genuinely need, incompetent people don't do their research, and providers that ARE present become ill-equipped punching bags. It is a constant cycle. TLDR: The minute clinic here is a disaster. I agree with other reviews that it is understaffed and often overbooked (walk-ins are not as simple as they seem). Patients deserve timely, high-quality care, but it's also important to understand the system's limitations. IF YOU are standing there, signing up for a 10-minute TB test, as it was the only appointment available to make online, and then are SHOCKED when the only 1 NP working there tells you they cannot perform the 50-minute appointment you ACTUALLY wanted to have done in that 10-min slot, then YOU are the problem. Understaffed or not, it is the few entitled/ignorant people I see from time to time that cause the greatest disturbance in ANY healthcare clinic/hospital/pharmacy/you name it. Healthcare providers are humans too, who get overworked like the rest of us. They work under pressure, juggle multiple responsibilities, and still strive to give each patient the care they deserve. Before leaving a harsh review about "bad service," it's worth considering the bigger picture.

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    MinuteClinic at CVS
    MinuteClinic at CVS
    MinuteClinic at CVS

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    El Cajon Family Health Center - Entrance

    El Cajon Family Health Center

    3.1(81 reviews)
    0.0 mi

    "I visited the walk-in clinic today and had an absolutely wonderful experience, largely thanks to…read moreMs. Kristine at the front desk. From the moment I arrived, she took excellent care of me and was incredibly helpful, professional, and attentive to every need I had. Employees like her truly make a difference in patient care. Thank you, Ms. Kristine, for your outstanding service!"

    CAUTION: MASSIVE review ahead!…read more Remember this: I am an extremely patient person. It takes a LOT out of me to get me extremely angry. I usually come here for a number of services, since I have a friend that's an earshot away from this location. A lot of the services they provide are at most decent. I get my bloodwork done, I just got my dental cleaning done not that far back, and that's proper: no complaints about that. But the two incidents, which has stretched out over the course of about five weeks, really, REALLY frosted my arse like an unusually bitter winter storm rushed thru coastal and inland San Diego. What I experienced at their Vision Clinic was a massive contentious problem to me. Let me explain. I come there as expected to set up a prescription order for two pairs of glasses: one paid by my insurance provider, the other out of pocket thanks to the kindness of my friend's heart. My additional pair cost them $140. While I wish I remembered her name to make things easier to figure out, name-dropping is pointless, and I'm sure there's some convoluted process that got it all jumbled up, and for no apparent reason at all. I recall, if my memory has not failed me at all, requiring that transitions should go to the Aviator-style glasses, whilst the light brown tint should be for the black frames. Okay, done-deal: she made sure to mark out the proper alignment for each pair I ordered, and hopefully had everything written out. A couple or so weeks have passed, I get an automated call telling me that they're ready for pick-up. So we went here, went to pick them up. I had noticed right off the bat that something wasn't right: my memory being fuzzy for some odd reason, I took them at first, but after some delegation with my friend, I went back to tell them that my specified needs for my prescriptions... WERE SWAPPED AROUND. After complaining to the guy at the front desk, who seemed pretty patient enough, the same lady who I told my prescription to rushed over to chide me about how that was apparently what I ordered. Still barely remembering what had transpired back then, I was frozen and frankly traumatised, as I am the person to usually NEVER INTENTIONALLY LIE TO PEOPLE. I would much rather punch myself in the nose than to purposefully manipulate someone like this, ESPECIALLY when this is my healthcare needed here. After too much back-and-forth, they took them back, and told us that we have ONE MORE CHANGE FOR FREE, which I do not recall seeing it ANYWHERE on paper about this. I came home extremely upset at feeling like I was an arsehole, and disappointed that I didn't get my prescription AT ALL. I later learned I was gaslit, and I was praying that she was just having a bad day. Whilst I was home, I was called to have my prescription order redone. Same lady who chided me up and decided allegedly ON HER OWN VOLITION "made sure" three times with me on what I wanted for my lenses. I had flubbed ONCE, accidentally saying to have the transitions and tint on the black frames, quickly then correcting myself and made sure to maintain what I had said the FIRST TIME. After she had clearly recalled what I said on the last time, I confirmed, and things were hunky-dory. Two or so weeks later, again, I come back. I sat there, extremely stressed out and highly pessimistic: an unusual thing I experience. I was actually having a sliver of hope. I was called up, was given my prescription. THEY PUT *BOTH* ON THE SAME LENSES, AND LEFT THE OTHER ONE COMPLETELY BLANK. I was enraged. I told him calmly that this is NOT what I ordered, confident that this time I knew EXACTLY what I told her. Sure enough, the same lady uttered "oh my God" in the most aggravated tone I've heard in my life, and rushed over again and STIFFLY chided to me that she made sure THREE TIMES that this was what I wanted. I argued with her that NO, it was NOT. She reluctantly (from my perspective) took them back in. I was sitting in the waiting room, absolutely pissed off about this obnoxious ordeal. I sat there stewing for what seemed to be 15 minutes until she came back out to call us up. She told us they can no longer fulfil any redos, and offered us a refund. No apologies for their obvious mistakes, by the way. Surprised, we accepted those terms and demanded a copy of my prescription. All was fulfiled, and we left with just the copy of my prescription, opting to never order frames from this clinic ever again. Keep in mind that had I paid out of pocket, which frankly I am not FLOODING with money at all, I fear my mood would have been a lot worse than that. $140 is NOT cheap for prescription lenses, especially if you're someone on SSI. Long story short: you are much better off ordering your prescription glasses from a proper optometrist. This was an extremely humiliating experience, and this was NEVER something I recall encountering almost at ALL in my life. And remember: I am an EXTREMELY PATIENT PERSON. It takes a LOT to get me extremely angry!

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    El Cajon Family Health Center
    El Cajon Family Health Center
    El Cajon Family Health Center

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    El Cajon Urgent Care - urgent_care - Updated July 2026

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