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El Caracol Panaderia Bakery

3.7 (3 reviews)
Open 6:00 am - 9:00 pm

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2 years ago

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Dessert Gallery Bakery & Cafe

Dessert Gallery Bakery & Cafe

3.9
(60 reviews)
14.7 mi
Women-owned & operated
Vegan friendly

Best French Vanilla cake award goes to Dessert Gallery! My…read moregoodness it's delicious! Beautiful dessert cafe. Great service, and the treats are just over the top good! So glad this place is in the woodlands. Cupcakes are a must try too. So fresh, and the icing is some of the best you will ever eat. Planning on being a regular here for all of my special occasion needs!

I drove out here specifically to redeem a free classic cakeball or signature truffle using their…read morerewards program. I don't come often because parking is always a nightmare, and tonight was no exception. When I showed them the app, the staff seemed confused on how to do a redemption. So they had to call the owner for help. The owner apparently told them not to honor the redemption because they were in the process of switching rewards program platforms, and what used to be a 50‑point reward was going to be a 300‑point reward. The staff said my points would transfer eventually, but I only will have 63 -- not enough under the new system. Hey, I'm no entrepreneur. But I am a customer who eats out all the time. And to me this is a textbook example of an owner who doesn't get customer service. I drove all the way there, dealt with the parking, and came specifically to redeem a reward that still showed as valid in their app. It's not my fault their system hadn't switched over yet. These cakeball and truffle treats are only the size of a donut hole. It's not one of their higher end desserts. The obvious right move would've been to honor the reward and give the customer the treat. But nope. They chose the stingy route instead. And with that one decision, they lost another customer. Congrats and enjoy your cakeballs.

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Dessert Gallery Bakery & Cafe
Dessert Gallery Bakery & Cafe
Dessert Gallery Bakery & Cafe

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El Caracol Panaderia Bakery - bakeries - Updated July 2026

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