This was the first time we have been to this hotel in downtown Santa Fe and my goodness, what an…read moreamazing little hotel. When we drove in, the parking lot was just about full and the space that was available was too small for my truck. The security guard who I wish I could remember his name as he was such a gem, let me know that he will park my truck for me. He had a fabulous Texan accent and he was just the nicest man. He said go on inside and check in and when you come back out, I will park your truck for you. The woman who greeted me inside was so lovely. She said I am so glad you are here! You are our last guest to arrive and I will get you all checked in. It felt like we were in a different time almost, it was so cozy and quaint. Our hotel room itself was perfect. We had two beds and they were so comfortable and the linens were fabulous. The wall hangings and paintings were gorgeous. The bathroom was adorable and had pretty New Mexican tile. Even the carpets and rugs were beautiful. They do have a restaurant and room service. They have a complementary breakfast cooked to order which is something I have never seen before. Unfortunately we were so tired the next day we missed the breakfast, but we will definitely book another stay in this hotel. The reception area is beautiful and has lovely couches and sitting areas. The paperwork in the rooms is extremely thorough and will tell you everything you need to know, from room service to if you have difficulty parking your car to nearby restaurants and sightseeing. I did not read all of the paperwork when I first got to the hotel and in the morning I called for coffee to be delivered to my room. I later saw that coffee is actually set out for guests in the reception area so the woman who brought me the coffee really only did it out of kindness. I definitely felt like this hotel gives five star service.

I've only stayed here once - but I'm gonna go out on a limb and give it a 5…read more Because when I've stayed in Santa Fe in the past, it's usually abt 3 blocks away, still definitely walkable, certainly very nice, but not as central as this. And they didn't hv any 2 bed rooms available. So I found this place And in that week between Christmas and New Year's we still wanted to catch the Christmas lights and farolitos And if you too are about location, location, location This was perfect If you've ever had to drive to Santa Fe, you know that parking can be a bear -- and it was, with a lot of the main streets blocked off in anticipation of NYE celebrations. The hotel is actually quite a large, sprawling complex, much deeper that what might be assumed when pulling in. We got there mid-afternoon so could park rt in front of our first floor room. I hadn't even thought about that but my creaky knees were happy and quite relieved to only hv to haul my wee bag up 7 steps or so. Check in was easy, if a bit crowded, as a lot of regulars like to show up a bit early too. The doorman was a very polite young man and everyone made us feel welcome. The older gentleman at the counter was a font of information And made sure we knew abt the Happy Hour Short and sweet Whatever you do: try the biscochitos! (The official NM state cookie, fyi - for a reason - when done right, and these definitely are!) Everything was very clean Even with all the Christmas decorations and greenery out There's an excellent restaurant on site And when they say there's "a bit of a kick", and shd you be a wuss like me, order the spicy on the side. Staff was very considerate abt this. And breakfast is pretty good too! And it was so easy to walk to everything, stuff I usually don't get to see bc I'm usually on the other side of town. All in all, a lovely stay

I should preface this review by saying that we would never book this type of hotel for ourselves…read more That said, this was booked for us by a family member we were traveling with, so we tried to have an open mind. The valets offered a warm welcome that set the tone for our entire stay and the front desk check in was friendly and efficient. In fact, every single staff member we came into contact with was an absolute delight. From the manager who we encountered each afternoon and always took the time to engage with us, to the awesome lady with the funky makeup who served the complimentary afternoon drinks. Everyone we came into contact with was lovely, even the lady bussing tables was a delight. Our room on the 2nd floor was ok, it was very long and narrow and despite having plenty of sq ft, the layout made it feel small. The bathroom was decent and the linens, towels and amenities were a good quality. Each day at 5.30pm the hotel offers complimentary drinks and snacks. We checked it out once; the cocktails, although served with a big smile, were cheap and sugary (as expected). The food (pasta and baked potatoes with fixings, hot dogs and popcorn), wasn't to our taste but many of the guests with children appeared to be making a full dinner out of them, so that is definitely a great feature for families on a budget. The location is really good, no more than a 7 min stroll from everything in the historic center of Santa Fe. I would recommend this hotel for family road trips and business travelers on a tight budget. The staff make this hotel a place you should consider if you're ever coming to Santa Fe.

This hotel provides better service than many "upscale" hotels who are supposed to have all the…read more"proper" training. I have been coming to Santa Fe for more than 35 years, always staying at our family home. When that home was sold two years ago, this became the first time my husband and I needed to find a hotel for one of our visits. Because Santa Fe feels like a second home to us--and because we were returning to celebrate our tenth wedding anniversary--I did a tremendous amount of research before booking. We chose the Drury Plaza Hotel because we wanted to be within easy walking distance of the historic Plaza while still receiving genuine value. The included breakfast and evening Happy Hour were major deciding factors. Happy Hour includes drinks and enough substantial food that it can easily serve as dinner after a full day of sightseeing, adding meaningful value to the stay. The location could not have been better. Each morning, I walked to the Plaza before my husband woke up, and we could hear the bells from the Cathedral Basilica of St. Francis of Assisi. We also took several day trips to nearby areas, and the Drury was an ideal home base for everything we wanted to explore. We stayed for 4 nights and 5 days. The rooftop pool and Jacuzzi were another highlight. We enjoyed beautiful Santa Fe sunsets from the rooftop and returned later to soak in the Jacuzzi and gaze at the stars. Those quiet moments became some of our favorite memories from the trip. A pro tip for future guests: on the second floor, at the end of the hallway, there is a lovely "secret garden" lawn area with tables and chairs. Relatively few guests seem to know about it, but you can take your Happy Hour food and drinks outside and enjoy a peaceful setting away from the activity of the main hotel spaces. It was an unexpectedly blissful little retreat. As the former CEO of a destination event-planning business, I also paid attention to the hotel's conference rooms and event facilities. Any company or organization hosting a corporate meeting, retreat, or special event would likely find this property especially appealing. The combination of location, guest amenities, gathering spaces, and walkability makes it a strong option for groups wanting both convenience and an authentic Santa Fe experience. The hotel itself is lovely, welcoming, and exceptionally well positioned, but here is what other reviews may not fully capture: the staff is everything. They are the true difference-makers. We were told that employees are hired, in part, because they genuinely enjoy people, and that quality is evident in every interaction. The front desk staff looked up, made eye contact, and greeted us whenever we passed rather than remaining focused solely on their computer screens. The valet team warmly welcomed us each time we returned. Angela was especially warm and welcoming during Happy Hour. Jo made us feel genuinely special, while Josephine stood out for her calm, gracious leadership and her ability to remember and acknowledge us whenever we returned to the hotel. Marco and Angel were also superstars at the rooftop bar. The hotel proactively asks whether guests are celebrating anything, and the team actually pays attention to the response. We did not request anything special, yet we received a complimentary suite upgrade for our anniversary, along with a bottle of wine and a card signed by members of the staff. Those thoughtful touches meant a great deal to us. We also experienced a power outage during our stay, and that unexpected moment revealed just how well prepared the team was. Staff members were positioned at critical points throughout the building, calmly guiding guests, opening doors, and providing assistance. Service culture and training often reveal themselves most clearly when something does not go according to plan, and this team rose beautifully to the occasion. The Drury Plaza Hotel gave us the location, amenities, value, and atmosphere we were seeking, but the people are what made our anniversary stay truly memorable. After more than three decades of visiting Santa Fe, we are grateful to have found a hotel that now feels like part of our connection to the city. We will absolutely return.

We had our first, but definitely not last, visit to The Inn of the Five Graces to celebrate our…read more50th Wedding Anniversary. Without question, the level of service at this property is beyond any we have experienced in our world travels. They were instantly responsive to every request and it was clear that the staff is fully committed to the guest experience. The rooms are incredibly unique in this building that is centuries old and uniquely decorated from the owners world travels but keeping with the Santa Fe feel. The included breakfasts were amazing with incredible service. They also have included town car service within 3 miles so almost all of the local restaurants and shopping/art galleries within distance. It was so easy to get dropped off and picked up for meals and shopping which we did many times. While certainly not an inexpensive property, I can truly say that it was worth the value for an unbelievably memorable experience.

Specifically for the spa:…read more The highlight of our trip. Bar none. The facilities are BEAUTIFUL. The services were FANTASTIC (one of the best massages I've had). The service was IMPECCABLE. This place was truly one of the most luxurious experiences I've had - on this trip and many others. I cannot recommend it enough. Every single nook and cranny of this spa is filled with something beautiful. I absolutely adored this experience.

GM the staff from cleaning the room to the bar and dinner experience was amazing.Their morning…read morestaff for breakfast was even better.From here on out will always stay at the Inn on the Alameda

Good for appetizers and a drink! Patio. Is fun and shaded. It's hopping busy!!!! Waiter was t…read moregreat. We just stopped in for a drink inbetween lunch and dinner.

Amazing in every way ! Room was well decorated, clean and…read moresmelled great when we walked in. Staff were beyond nice and the breakfast and snacks and attention to detail was superb. Each morning we were asked if there was anything we needed. Gave us ideas on places to visit on a short stay which was very helpful. 100% recommend.

I paid $350 per night, $700 total. This is exceptionally expensive for the area, especially on the…read moreoutskirts of town. I thought this price point meant it would be lovely service and a nice clean comfortable room. I was told upon arrival I would have to pay an additional $50 to use the pullout sofa that is in the room. This was not made clear in any way on the booking page. $750 is not a justifiable amount for this room. We did not have consistent hot water, so twice we took cold showers. There was not enough water pressure to fully rinse my hair. A fabric shower curtain unsanitarily clung to my skin in the small shower. I woke up to find a very large creeping insect on my pillow, crawling inches away from my face. We did not sleep well after this. The bed was miserably uncomfortable with sunken areas, old mealy thin pillows, no comforter or duvet but rather a thin quilt. We were given one towel each for the two of us. There is no front desk to get more, and I didn't feel good about texting them at 6am when I needed one. There are no robes, no full length mirror, no comforter, or any other amenities that make $350 a night make sense. The grounds are cluttered with items like old milk pales, skeletons, quirky sculptures, unused picnic tables, etc, it did not feel like a peaceful environment nor reflective of the photos online. Why are all the other reviews positive? It's extremely difficult to write a negative review of any business where you've interacted with the owners directly. But I really wish I had seen a review like this so I could have made an honestly informed decision.

If you want to be stolen from and harassed in the middle of your wedding this is the place to be!…read moreExtremely disrespectful how the bar manager handled some things. In the middle of our wedding, he told my coordinator that if we did not move our Photo Booth that he was going to have to get his Volkswagen van out of the venue which to do so that would involve us having to move tables, chairs, decorations and my guests out of his way. He was being very rude about it because we set up our Photo Booth in front of his van and then he said we owed him $100 to use his van as a prop, because we told him there no way we could move his van without disturbing my entire wedding. We were never once told this and if this was an issue, he should've moved the van out of the venue prior to our wedding being set up and STARTED! It was very rude. And then well in the middle of my wedding, my guess were being told they needed to move their cars. My aunt and uncle are very disabled and they were told they had to go park down the road at big five because they were parked in someone's parking spot, but it clearly was a disabled parking. Right before me and my husbands first dance I was told that I needed to move my vehicle, apparently it was parked in "the owners spot" I have been parked there since the night before and hadn't been told anything. There was NO SIGN that said owners parking.. and to wait till literally the MIDDLE OF MY WEDDING to ask me to move it is crazy. All of this could have been told to me prior to the wedding, it didn't even start till 3pm in the afternoon. At any point prior, I could've been told to move my vehicle, but I am a guest at the hotel so I don't know what the problem is. And Tob could've moved his van anytime he wished, but he waited. The next morning @8am my husband and family woke up to clean venue and pack up decor. We then realized $400 of my decor was stolen. This has left me distraught. I have repeatedly ask to see there cameras, and no one will respond to me. I let them know that if my property could not be recovered will have to file a police report with Santa Fe police for my property being stolen. In response they were extremely passive aggressive and said I was "bold" for accusing them of taking my property and that they would be "thrilled" to help me find it if it was in there property. I'm attached photos of my stuff stolen. When we arrived then morning all the pampas grass was taken from my arches and vases with pampas in it. I sent hours putting this together and about $400 on this decor and for this to be take on a day that is supposed to be so special is just disgusting and unprofessional. Not to mention they catered the food it was gross and the beds are hard as a rock. I'm also not saying the venue itself stole my decor but the staff themselves.. just seeing how Todd the bar manager behaved shows me the establishment does not mind disrespecting people. The place is gorgeous, but not worth this headache. The pictures are of the property I haven't been able to recover. (ALL OF MY PAMPAS GRASS) and emails.

This hotel has been completely "redone" into a "modern hotel" and I don't mean that in a good way…read more What was once a iconic classic Santa Fe New Mexican cowboy motel, is now a butchered shell of what it once was replaced with Ikea furniture. The charm is all gone along with my support. Will never return.

A must stay for anyone traveling to Santa Fe, NM!! This hotel sits on 317 acres. Bishop's Lodge has…read more100 accommodations, including guest rooms, suites, and stand-alone options. These accommodations are designed to blend seamlessly with the property's ranch-inspired structures and scenic surroundings. The resort also offers unique, larger accommodations like the 12-bedroom Bunkhouse and the Chapel House. Where Nature and Culture Collide Greet the day with a sunrise horseback ride to a scenic ridge for a warm cup of Navajo tea; discover beautiful wooded hiking trails in Santa Fe National Forest which can be accessed straight from the property; embark on a pueblo tour to learn about the fascinating history and culture of Santa Fe; or get grounded with the soothing vibrations of crystal bowl sound bathing in a private meditation class. The entire staff from front desk, valet, housekeeping, wait staff, drivers and amenity staff members were the kindest I have ever come across.

We were told to go see the sunset from the bell tower at La Fonda…read more It did not disappoint. Prior to sunset we ordered cocktails and yellowtail crudo. It was amazing and we had 2 orders. The sunset is beautiful. The service was fantastic and I would go again.

Didn't stand by their word! Was told could extend our stay with two rooms for two extra nights no…read moreissues by two people at reception. Wasn't the case. They extended for one room and not the other? Does this make sense? Never called to say they couldn't get the second room booked for two extra nights! So half the family members would be forced to stay elsewhere? Not happening. Also NOT DOG FRIENDLY! You can NOT leave your dog in the room when you leave. I get some dogs are barkers but you put dog rooms elsewhere and have contact info incase barking occurs. Restaurant reception was pushy they didn't want to serve us because they were closing in 30 mins. They had 7 tables of people in the restaurant. The waiter was excellent and the food was as well. One star because your only as good as your word. No one took accountability for their actions even when they were confronted by their coworker. A "I'm sorry" and "let me see how we can fix this" goes along way.

Went for happy hour with 6 of my favorite friends. We sat on the lounge patio which was a perfect…read moreplace for happy hour goodies. Starts at 3pm to 5. It's a little drive from Santa Fe and definitely worth the drive. I occasionally crave onion rings so that was what I ordered. Biggest and crunchiest I've ever had. And the view? Breathtaking! You have to go!!!

It was the best place to spend Valentine's Day! Everyone from the valet to the front desk was…read moredelightful. Everyone was super helpful and accommodating. The accommodations were even better than before. The only thing that we never get a chance to do is go to the pool. Maybe next time we'll be able to try out the pool. The workout room/gym is always amazing and has everything you need for a workout. Everything you could possibly need for a great workout was in the gym. The gift shop had soooo many beautiful gifts. I thought they couldn't have topped last times visit, but they did!

A Fine Experience…read more.... - Overall: 5 - Location: 5 - Exterior: 4 - Interior: 4 - Ambiance: 5 - Witter Byner Room: 5 - Witter Byner Bathroom: 4 - Breakfast: 5 - Amenities: 5 - Hosts: 5 - Housekeeping: 5 - Parking: 4 - Value: 5 For the first stop on our driving tour of the Southwest US, we stayed in Santa Fe for 5 nights. But where? Reviewers touted the Inn Of The Turquoise Bear.....and they were right. Pros: - Location: Central. Just south of the downtown area and a 15 minute walk to Canyon Road. - Exterior: A sprawling property in a residential neighborhood. Several smaller buildings seem to have been added over the (many) years to the main building seen on most photos of the property. - Interior: Like going back 100 years. Things were fixed, of course...especially in public spaces...but you might feel as if you're in a living museum. - Our Room (Witter Byner): Large and rambling. More than enough room for 2 people plus a balcony overlooking the front of the property. Very comfortable. I could live there for a month if we didn't mind going up and down 15 stairs to the main floor. One interesting aspect: The bathroom. It was very nice and fully equipped, but separate from our room and down 5 stairs. That wasn't a problem during the day, but a few nights were an adventure - Breakfast: Unreal. Everything was homemade with great taste. The buffet portion had sliced fruit, granola, juices, pastries and yogurt. The hosts and kitchen staff had 3-5 entrees available each day. I rarely tried those since I filled up on the buffet, but my wife ate one every day and only had good things to say. Service at the community table was gracious and unhurried with lots of interesting conversation. - Amenities: A 1-2 hour Happy Hour every day starting at 430 or 5 PM. Fresh cookies, fruit, tea and jug water were available all day (coffee from 630-10 AM). Umbrellas. Plenty of smiles. - Hosts: Everyone was very friendly, helpful, informative and even charming. Special thanks to Aileen (sp?). - Housekeeping: Effective, efficient and unobtrusive. - Parking: Sufficient. The large courtyard in front of the of the property provided enough room for cars in the 11 room B&B. - Price and Value: Reasonable. It's not cheap, but as in most cases you get what you pay for. We'd heartily recommend the Inn Of The Turquoise Bear, but make reservations well in advance.

Stayed here for three nights on our Santa Fe visit. It was formerly the home of Witter Brynner a…read morefamous poet and scholar in the early 1930's and 40's. Many of his literary friends visited here and the guest rooms are named for them. There is assigned park parking as well as it's a premium in town. The breakfasts were excellent and the staff was very accommodating. The location is convenient to the downtown Plaza and restaurants. A beautiful property.