Driver:Ed Cab#:85…read moreLocation:Burbank Airport: Comment: I was picked up from the Burbank Airport by a Driver Named Ed Cab # 85,I found his cab to spit spot clean which is a old term meaning very clean. His customer service skills excellent,driving skills excellent,he was fast,Safe and I found did a great job with getting me to my location in what I can only describe as five star excellent. I would recommend Ed Highly. Great Job Mr.Ed,and smart choice made by City Cab for hiring him or working with him which every the job title might be.

Driver of cab 7153 almost ran me off the road and then proceeded to exit his vehicle and verbally…read moreberate me. This was due to his running a red at which I stopped. I reported him to the company but have not been followed up with. I also reported him to the police but there were no traffic cams.

This a horrible company. They have many names and numbers listed on yelp. Tu-taxi comes on their…read morecaller ID when they call protect back. That company conveniently has a 5 star listing. We needed to get our kids to school on time. They were 49 minutes late to our home. They kept texting and calling that they were 2 minutes away. They lied. If they were honest, we could have hired a different company and our kids wouldn't have paid the price. No wonder UBEr and Lyft ate doing so well. Tried go old school and look what happened.

all I need to say is its no wonder why cabs are going out of business! this particular company is…read moreso incompetent, that they should be reported to the INS and the better business bureau. People are better off taking the bus. at least they stop where they're scheduled to. These morons passed us twice and still never showed up. A good person ended up giving us a ride and made an 80 dollar tip. Haha PS they don't even deserve 1 star but it's required

I researched a couple transport options and different car companies before settling on Go Ride as I…read moreneeded to transport 3 kids which all required a car seats as per California Law. Uber car seat didn't seem to be a reliable option and ride hailing services required a super far transfer to another pickup location. The bus was also triple the time to our destination near the cruise port. Go Ride was very clear about their pricing and they were detailed when answering a follow up question I had about pickup time which was fortunate as our flight ended up getting in 30 mins earlier than scheduled. Our driver, Oscar, arrived early to pick us up - I received an iMessage from him before landing using my airline's in-flight wifi - I was able to send him updates as we got off the plane and got our bags. He pulled up within 5 mins of my last message when we had our bags conveniently right outside the terminal. It was so easy I didn't even need to rent the $8 USD luggage cart and my kids didn't have enough time to complain about any wait. Oscar was really helpful with our bags and had all the car seats already installed correctly! All seats were facing the correct direction, solid, tight and the only adjustment needed was for the actual seat belts themselves to secure the kids. Oscar offered us bottles of water and we were off to the hotel. On the way we had a nice chat and he was totally OK with the youngest child crying for a bit while navigating LA's notorious traffic (he said it was light but to me it was busy). Drop off at the hotel was smooth and we tipped in cash for great service - he impressed us! Definitely would recommend to anyone especially families looking for a smooth experience getting anywhere from LAX airport. I will be using them again for future travel. Pricing: reasonable and competitive for door to door private car service with car seats. Communication: from booking to actual day of it was the right amount of detail Quality: car and car seats were super clean Safety: our driver Oscar was safe while navigating LA's freeway and street traffic. Car seats were properly installed and well maintained. Convenience: Door to door service was amazing and easy - I had bags but didn't require a luggage cart at all. Time saved = more relaxation time = less whiny little ones Thanks again Oscar and Go Ride!

We received a text from our driver, Rich, to know when we unboarded the plane. He was very kind,…read moreknowledgeable, and a great driver. We usually rent cars when we're in the area, but if we are looking for shuttle service, we will use Go Ride again.

RATING: 0 on reliability, and 5 on customer service, for an average of 2.5 - 3.0…read moreThis is long because I want you to know the bad, balanced by the good. NOTE: I don't have a data plan on my phone, so I have no access to wifi when I'm out and about, therefore I don't use Uber or Lyft. I called Independent Taxi Company more than 12 hours ahead to make a reservation to be picked up at 2:30 a.m. to go to LAX. I heard the person groan. (Their hours, listed above on this page, say they're open 24 hours, so I don't understand what the problem is.) They told me someone would call me before they arrived. At 2:30 a.m. I had not received a call, and no one arrived to pick me up, so I called them. They said they were trying to find someone to take me. (Above, it says they have over 400 cabs in their fleet. What's the problem?) Beginning to panic, I hung up and tried to reach a friend at that ungodly hour, but his phone was turned off. I called Independent again, and they asked if I could wait an hour! NO! I have a plane to catch. I didn't have time to call around, so I jumped in my car and drove to The Parking Spot, near the airport, parked my car there, and took their shuttle to the airport. (I used their least expensive option, meaning I parked in uncovered parking on the roof.) When I returned six days later, I owed $179.12. I called Independent, and spoke to Leon. When I told him I would like to be reimbursed for that expense because, not only was I not picked up, but worse, NO ONE EVEN CALLED TO TELL ME THEY WEREN'T COMING, he asked me to email him a copy of my receipt from The Parking Spot, and he agreed to reimburse me. When I told this to my friends, every one of them was shocked and amazed. But wait -- there's more. A check was, indeed, mailed to me. Through the Post Office's Informed Delivery, I could see it was supposed to be delivered on April 25. I could even see a picture of the envelope. The Post Office never delivered that envelope to me. It is now May 11, and I still don't know what happened to it. I waited for over a week, and I even went to the Post Office to inquire about it, but they were clueless. Finally I called the accounting department at Independent, told them what happened, and asked if they could send a replacement check. They did, and I received it today. Leon and Independent provided OUTSTANDING customer service, as a follow-up to their poor service. Everyone thought this was a lost cause, but it wasn't. They did the right thing. I was wondering whether I would trust them when I need a taxi again, and then I realized, yes, I would, because I know if something goes wrong, I can count on them to take responsibility. Thank you Leon. On your part, you did a great job.

Uber wanted to charge me 3x the avg rate from LAX to my hotel, which was 2 miles away from LAX. I…read morechose Independent Taxi because they were fair, they keep a consistent rate regardless of the seasons, and that I truly appreciate. I like these taxi companies because, unlike Uber, they don't illegally price gouge you because some conventions are in town. The driver that drove me had a minivan, and it was very clean, and he was very friendly and an excellent driver. Would recommend, especially since Uber illegally price gouges its clients during busy seasons.

Been waiting over an hour for pickup. Was told by dispatch they had no one in the entire SF Valley…read moreavailable for pickup. It was supposed to be courtesy of Citi Ride which would have been free. Gave up and spent $34 i could illl afford on a Lyft. And got a much nicer driver in 5 minutes than the rude Middle Eastern man I had going. Never got to my other appt because of the no show on ride

We tried calling multiple times but kept getting a recorded message trying to sell us a promotion…read morewe didn't want

PROS: - everything can be booked online…read more - FAST responses - no hidden fees - driver arrived within 5 minutes of us walking to the passenger pick up area at LAX even when it was super crowded at midnight and we were in terminal 5 - didn't have to walk/go to the Uber pick up area at LAX - clean SUV car with PLENTY of space for car seat, checked bags, golf clubs, etc. - proper car seat installed for our toddler - kind driver, professional and very helpful We did tip our driver cash & he was not expecting it. When you are arriving at midnight with a toddler the last thing you want to do is wait for a car or have someone show up unprepared! Tips: - emailed confirming REAR facing toddler seat for xxx lb toddler - texted the driver right when we landed - texted him when we had one of our 2 bags from baggage claim & let him know the door number - then texted immediately when we got the bag so the timing lined up perfectly Will be using this company again in the future!

Professional service, quick response, competitive pricing. We used them before and we will use them…read moreagain for airport service

Called at least 7x for pickup no one ever showed and left my 85 yr old blind and disabled MIL…read morewaiting for nearly 3 hours. Husband had to get off work early to pick her up eventually. They would never allow me to speak with a supervisor; would only "contact dispatch." Why offer wheelchair access if you never have a driver available? No compassion or accountability.

We were at the Port of Los Angeles and needed a ride to LGB. Uber was averaging $56 to $61 but was…read moregoing to be a 15-20 wait. We decided to try yellow cab because there was no wait and they said it would be an estimated $55. After loading up in the cab he says, $70. We are already moving, so we decided to go, but no tip. Then we went on the ride of a lifetime, barely making exits, weaving through traffic, and flying 65 mph in a neighborhood. I only gave a one star because we did make it alive.

Phoned for a car , they tried to send me to LA taxi... no answer…read more Unable to coordinate a car, communicate or admit. They seem to be better when waiting at the airport. I wound up going Uber which seemed expensive at the moment but came in 6min. 5:19-5:56p waiting no text no queue for eta.

The taxi driver operating this vehicle was completely disrespectful to me and my family. We just…read morehad 3 people and he was yelling because he saw our group family with 7 people but we were all taking separate taxis. We explained it was just for 3 people, after he had already been yelling and asking if we had $20 as if we were not paying customers. He then agreed to take us after causing a dramatic screaming match, and he was then asked why he felt the need to be so rude and he then snapped, ripped my mother's luggage out of his taxi and threw it aggressively on the curb. I have never seen a taxi driver mistreat paying customers such as he did. You shouldn't be working in that type of business if you are unable to communicate respectfully to paying customers. I've attached a photo of the vehicle tags and number. This was at the LAX airport.

I was at a club and needed a a way home I keep seeing cards for this company so i decided to use…read morethem only to kept bring hung up on .I was desperate for a way home I was asking people I dont know if their going my way so I can have a ride Lucky I saw someone I knew who gave me a ride If it wasn't for him I would have had to walk 4 miles home at 1 am.I will never trust this company if thats how they treat people

I called both of these numbers & who ever answered was very rude & barley spoke english I will…read morenever use this service .

This kind man said he would take me to an appointment, I do not trust people to do what they say…read morethey're gonna do so. I was a little bit apprehensive, he showed up 15 minutes early, very polite and pleasant, and even though my appointment went longer than I had anticipated, it did not change his attitude. Thumbs up!!

Best quality, transportation and service ever .My friend Rodica and I are using Jordan rides for…read moremany months. He's on time and goes out of his way to help. Not to mention he is very kind and accommodating recommended.