I used this service for Halloween night. I called 4 times and kept getting hung up on I realized…read moreit was because I was speaking English. So the taxi reached my destination when I got home I realized I had forgotten my boots because of the other stuff I was carrying. I called the same day and they told me to call Monday. I called Monday they told me to call in 1/2 an hour .So I did and they had no info for me. Basically they have been giving me the run around. I called again on Tuesday and the number was disconnected. Wow this is ridiculous. So I found a few other #s to there business and two were also disconnected. I found a working # and Nayeli tells me that I am calling the wrong company. This is ridiculous I will never use this service again bad bad bad :(

I'm the regular customer and I love this company and I almost know every driver I'm not Spanish and…read moreI cannot speak Spanish the ladies and one young gentleman in the daytime when the answer the phone this week fluently English and they know who is the customer show from past 2 weeks on Saturday and Sunday when I call Eve 1 man answer the phone he cannot speak English very well and when he see you can not speak English he's going to hang up the phone on you and when you called over hundred times I sure he's gonna pick up the phone and hanging up on you i video tape last night when he did this to me and he send driver number 10 the new lady she speak no English absolutely zero English and she was telling me I have to put the money on the seat 2 she drive and she was telling me all in Spanish when I tell her I don't know how many miles do over there so she couldn't understand me and she was telling me another dinero first so I think you guys should advertise only Spanish people get service not are there people even when there are regular customer I mean regular calling everyday and spend over $40 last couple of times when I had bad experience at night I was like maybe next time he's going to be better but when he did it again last night and I missed my bus and I wait until 5:30 a.m. so this is my first review Yelp I love this company and I know all the driver driver number 51 awesome 52,53, 56,36 and believe me the ladies working in the daytime they have fantastic customer service and they are professional if you call them one time for service and then next time you call they know already I name but I have no idea why the owner or manager don't do something with some good dispatcher working at 9 someone can speak English because if dispatcher is bad and you owner not gonna make money and go to vacation and don't give a s*** about your business but I'm gonna keep working with this company because I love all the driver they are hustler respectful and professional

Thank you so much for coming b when I needed a jump start in less than 10 min and affordable…read more Michael Gracias por haber poder llegar en menos de 10 minutos a las 9:50pm para pasarme corrientes.facil rapido y barrato.

CAB COMPANY FROM HELL. STAY AWAY FROM THIS COMPANY! They also go under other names and phone…read morenumbers. If you call them and then call another company but the same woman answers, just hang up because it is this company just using a different name and phone #. My guess is they are having to constantly operate under different names and numbers because of how they treat their clients! Here is my crazy cab company from hell story... I had checked out taxi services prior to arriving to the place where I was going to have to call them...I had just sold my beloved old vehicle to a parts place, so I called this company I had previously spoken with to come give me a ride back to where my new car was parked. They had quoted me a very reasonable rate of $30. So the driver shows up. I had forgotten to mention that I had my old service dog with me since he is with me wherever I go and it's almost never a problem. When I got in the cab, the driver told me it was an extra $5 for the dog. I told him it was illegal to upcharge people who have service animals...you can't even charge cleaning fees for service animals, even though the cabs seats were leather, my dogs hair is very short and there was no shedding on the seat which even if a hair or 2 dropped there could be easily wiped off. You can charge the owner if the animals destroys something, but it is totally illegal to upcharge AT ALL for service animals. Here is a link about this about this...https://adata.org/faq/can-i-charge-maintenance-or-cleaning-fees-customers-who-bring-service-animals-my-business Anyway, the driver insisted on charging me an extra $5 which is not much, but it was the principle that bothered me...charging someone who has a service animal extra. It's just wrong. The driver had pulled over at this point and reached out to his front desk who confirmed the extra charge. I tried to speak with them but he said that was not possible for some reason. The phone I had did not have reception so I was stuck relying on him to put me on the phone with them, but when I called later, the lady confirmed the extra charge to me and the fact that they do not give receipts and then hung up on me. Anyway, after a few minutes of my telling him it was illegal to charge extra for service animals, the driver said he would drop the charge this time, but next time I should be prepared to pay it (as if there would ever be a next time). He then demanded full payment UP FRONT for the ride for the ride and although I was actually about to pay him, I asked for a receipt and he said he didn't give receipts! Why in the world would I pay him cash upfront and not get a receipt? Especially someone who was only giving me attitude since I got into the car? So that he could claim he never received any money from me? Probably. I then said I wasn't going to pay him upfront since he wasn't going to give me a receipt (and to ask someone to do this is pretty outrageous and unprofessional anyway). He then demanded I get out of the cab! At this point I WANTED to get out of the cab, so I told him I would gladly, but we had driven a ways from where he had picked me up, so I said after he drove me back to where he picked me up from I would gladly get out of his cab. He then refused to drive me back to where he picked me up from and wanted me just to walk back! Had I not had my 65 pound dog with me, who knows what would have happened! I do carry mace and can to an extent defend myself, but this guy was much bigger than me. How could a simple cab ride get this crazy? He then muttered something about me wasting his time!! I then told him HE had wasted MY time!! I consider this company irresponsible and in fact dangerous. I would not use them at all, EVER! STAY AWAY!! If I could give them zero stars I would. Yelp should give people the ability to do that.

Very Nice Gentleman, friendly, professional has his Own Business etc.. went and tried his Troy…read moreRides and it was nice (Just like Lyft), but it felt personal! You can pay cash or you can pay with Debit/ Credit cards (I chose cash) I will be using his business again Thanks Troy Rides

chadasan 13h * * by author This was one of the best…read moreride-share rides I have had in a long time! Troy himself picked me up in a Tesla last weekend and drove me to Beverly Hills. He was kind, courteous, efficient and above all ..: honest! I unknowingly left my wallet in the car. About 40 minutes later I got a text from Troy letting me know that he had found the wallet. Later that day Troy brought my wallet back to my home!!! WHO DOES THAT??? He came from about 30 miles away to return my wallet! Nothing missing!! l will use Troy rides again!!! You should too!

Best car service I've ever had! Used it for my client's…read morepre-arranged pick up from LAX to Pacific Palicades - driver was on time, car class upgrade for free (BMW 7 for the price of sedan) Great company to work with!!! Promised me corporate rate discount for a future transfers!

Their service is top notch. My dad's driver took very good care of my father. And he took the…read moreextra effort to let me know the status of the pick-up and drop-off. He didn't need to, but he went that extra mile, to assure me that my father was picked up at the airport and dropped off at his destination safely. To the driver: My father enjoyed himself, and wants to use your service again when he returns to the airport. Thank you very much!

Very professional during the reservations process for a drop-off/pick-up at LAX. Promptly and…read moreaccurately answered all our telephone and e-mail questions. Since it was the first time using HCS, I called the day before to confirm our reservation and pick-up time, and was assured the driver would be on-time. And then they stood us up! Fifteen minutes after our scheduled 6:00 a.m. pick-up time, no HCS car. I called to see where the driver was. The dispatcher was very polite, and assured me of a prompt callback. Ten minutes after that, I started loading our luggage into our car for the drive to the airport. Dispatcher finally called back and told me he couldn't reach the driver, offering the opinion the driver might have overslept. Luckily, it was a low-traffic-problem morning, and we made our flight, even with having to take the time to deal with parking and shuttles. I called back from the road, just to make sure HCS would cancel our scheduled pick-up when we came back. Dispatcher was very apologetic, and offered to comp the pick-up if we chose not to cancel. Kind of pointless, since we would have our own car waiting for us, but it was a nice gesture. Never did find out why they didn't show up as scheduled.

Easy reservations with friendly, courteous & accommodating staff and drivers. I would definitely…read morerecommend! The owner is attentive and handled my special requests well. I needed a gentle driver to transport a friend of mine to a follow-up visit after surgery, and we were not disappointed! The driver he sent was polite, friendly very helpful and patient, not to mention an extremely careful driver. I used their SUV service - all the amenities including a DVD player and bottled water, and it was very clean. I had requested an hourly rental for between 3 & 4 hours and got a great rate that beat the pants off their competition. My advice is to use these guys! I know I will use them again and again in the future.