Got cut off my a purple shuttle bus today. He came out the driveway speeding and did not look both ways continued to proceed making me come to a full stop so he can get out. When I honked he proceeded to flip me off and say fuck you to me. I called the company and whoever handles these issues is of course out until next week. This driver is very unsafe and extremely rude. Highly do not recommend. read more

I have used this company multiple times per year for the past decade. In this past year, I used them about a dozen times. The service was great at the start, but has deteriorated in the most recent trips. This evening was the worst. We arrived after an extended international travel to find no driver waiting at the arrivals area. We waited about five minutes and was just calling the company about the issue when another waiting driver said there was some driver sitting in the arrivals area....texting. That was our driver, Ali. He made no apologies for not waiting with a sign, but informed me that he thought it would take us a long time to clear customs...so he chose to sit away from the arrivals gate and become pre-occupied with his cellular. That was the first unfortunate act. When we got to the car, it was a small sedan that could not handle the three of us with our multiple bags, without filling up the trunk, front seat..and with us having to hold our carry-on luggage in our laps. Ali then told me that my reservation was for one person....and that's why they sent a small limo. I told him that was not possible, that I had booked Classic Limo for the initial trip to the airport...and they confirmed that we had three people with substantial luggage. He then called his boss, who proceeded to tell me that I only requested a car for a single passenger.. I then asked Ali to show me a copy of his pickup sheet. The pickup sheet showed that there were three people to pick up (the same as my email confirmation from them) ...not one as Ali and his manager maintained. Again, no apologies. It's always tough to find new, dependable limits service...especially after a decade of using the same time me...but I am going to do just that. Dan McCranie read more

Wow. Just wow! What a great experience! After the debacle of the $150 cab ride from SFO to San Jose - I looked elsewhere for transportation - this time from the hotel back to the airport. Our work lined up El Paseo - I called and made a reservation - charge was $98. I scheduled the service for 9:00 am - I went down to the lobby of the hotel at 8:30 am and lo and behold - they were already there waiting for me! Ernest was the name of my driver - a really polite, professional and all around nice guy. After putting my stuff in the trunk - Ernest pulled a bottle of cold water out of a cooler in the trunk and handed it to me. He advised me there was free Wifi internet access in the car. Ernest was a super nice guy - he is Filipino - we talked most of the ride about the Philippines, Filipino food, ethnic foods, spicy foods, hot peppers, and more. Ernest is one of these guys who has a super positive and uplifting attitude about the world - about life. It was very refreshing. It was one of those fun conversations you have with someone in your travels that was fun and memorable. I believe the gratuity was included in the $98 - but I tipped Ernest $20 - the best airport ride I've ever had!!! read more

We last used El Paseo back in 2016 or so and they were really quite good. On time, polite, handled our luggage with care, and despite the change in schedule coming back due to airplane change times, they were there for us when we arrived. There is nothing like knowing you have a driver waiting for you at the airport after you've been flying for 20 hours. Nothing beats that! Gibby was great. We were very pleased. read more

No. Do not use this service. I must admit that I have only had one experince with them; however, the experience was awful and i will never myself use them again. a simple airport pick up. is that too much to ask? I understand it's the night before xmas eve...i understand that lots of people are travelling...but you are a car service...leave with enough time to account for traffic on the highway, traffic at the airport, etc etc. My flight landed at 11:10 p.m. 11:25 i call el paseo to see where the F my car is (it's raining btw), she says oh he's five minutes away he got stuck in traffic. 11:40 i call back...where is the car??? She says, oh well i'll give you his cell number and you can call him. And this lady was totally nice and helpful but really....they already had MY cell number on the reservation...shouldn't someone have called ME? ugh anyways, I called the driver and ten minutes later he arrived. It's now 11:55 p.m. (my flight landed 45 minutes ago). The car was clean and the driver was really nice so..hey that's something right? So....i travel alot and am quite familiar with the route from airport to my apartment...it takes just under 20 minutes. so, approximately 17 minutes into my ride i look out the window and realize i have NO F-N IDEA WHERE WE ARE. like seriously, we could have been in iowa or something. so i ask the guy, ummm hey what street is this and he says "i dont know i'm following gps". well, let me make a quick analogy for you. This guys gps took what could have been a straight line with one bend and turned it into a curlyque that stopped for gas, chinese food, ice cream, a matinee movie and mcdonalds. finally crawled into bed at 1am. read more

They picked us up, and dropped us off, but were lacking in professionalism on site if you ask me. We were getting married, and had arranged for a 29 passenger bus. Once all of us were on the bus, he announced to all of us that the entire bill had not been paid (I had already given them my CC over the phone), and repeated it twice. My husband said that we could take care of it when we got there, and the guy reiterated that the bill hadn't been paid. It wasn't like we were trying to skip out on anything - we were in the freaking bus. It was VERY tacky and we just wanted to GO. I would use them again, but the situation could have been handled a lot more thoughtfully. read more

Any review short of 5-stars is suspect: I've called El Paseo no fewer than 100 times a year, and for 3 years, they have never dropped the ball. Never. I trust them with even our most esteemed guests. Without fail, they have fetched Ambassadors, Generals, CEOs, and any other 'title' you can think of for us. They are, simply, THE best car service in the Bay Area. Lori, Cyrus, Donna, Sarah, and whomever else answers the phone, will always take care of you. And the drivers? The drivers are top professionals who have never (ever) missed a pick up or delivery, no matter the time, day, or weather conditions. Regardless of airport, flight delays, international incidents, or storms, I have only one assurance: THEY-WILL-BE-THERE. Their prices are fair, and I will never call anyone else. El Paseo Limousine = reliable, efficient, professional, and a 'no-brainer' choice for anyone who needs a quality car service. Period. Shotspotter.com read more

Rude, rude, rude and they give conflicting price quotes. If you mention "wedding", the rates are different. I was told a 3-hour minimum would apply to my wedding on Sat., but then I was told there would be a 5-hour minimum. The online "customer service" is slow and bad. When you call, it prompts you to a bunch of people and it's impossible to get where you wanna go fast! Annoying. read more

I'm in an executive van on my way home to San Jose from a Giants game with 10 senior managers from my department. Everything was perfect with El Paseo Limousine; I would not hesitate to use them again. Set it all up via phone/email with Donna, she made everything so easy. Our driver was Eddie, and he was on time and patient. Everyone I dealt with was very friendly and professional. Bonus: Eddie had a cooler stocked with ice and some soft drinks for us, which was an unexpected treat. read more

I have been using El Paseo for over 7 years, and have never been let down. The drivers are all courteous, professional, and most importantly reliable. They are always, well dressed, groomed and personable. They are always up for a nice chat, or they will leave you to your business if you are on the phone/blackberry/laptop. They also make it a practice of arriving 15 minutes before your scheduled departure, so if you are ready to go early you can hit the road. The towncars are all Lincoln, stretches -- so you ride in comfort and style. Most of the time, they provide you with bottled water, waiting for you in the drink holders when you get it. (Occasionally they have run out, if I was their last fare, but 90% of the time they've had water). Also, I did the roaming WiFI they have in the car... excellent if you don't have a Datacard or Celluar internet provider. (or don't want the hassle of setting it up for a short ride). Overall, I am a big fan of these guys. Oh and the best part is the fares are reasonable, and the tips are included in the quote! Keep up the good work EP! -Kyle Hourihan read more

Honestly don't know how this company is still in business. I've used them on several occasions and I can count on one hand the number of times they've gotten it right. They have NEVER been able to pick me up at the airport correctly. Never! If my company didn't require us to use them I would have stopped using them a long time ago. Tomorrow the email goes to our travel department. read more

Always Great service from a professional limousine service in the Bay Area , for all occasions weddings , sport events , all kind of parties , airport and corporate service . being in business for more than 30 years gave El Paseo a great experience to provide an excellent service for all clients all the time . Will always recommend and use EL Paseo . read more

STEER CLEAR OF THIS ESTABLISHMENT You have got to be nuts to use this company when there are so many competitors out there who are vastly superior. El Paseo Limousine is unprofessional in almost every way (from customer service to scheduling to billing and so on and so forth). Just check the other reviews below. So many one stars, it's astounding. read more

Horrible experience on a party bus to a wedding last weekend. It was the hottest day of the year and the air conditioning didn't work A guest next to me almost passed out and I had to provide water and ice packs (thank god I brought some to have at the venue but used them on the bus instead). The driver didn't know the onramp to 17 at North Santa Cruz was closed (as it had been all summer and why the bride changed the pick up place) so we had to circle around in the town of Los Gatos easily taking an additional 15 minutes and arrived at 4:59 for a 5:00 wedding. On top of that he cut the turn into Byington Winery too close and 2 guests had to get out and stand next to the hot bus to try and direct him to back up--onto Bear Creek Road. It was a bit scary as we were no more than 6 inches from a tree--all the while the wedding is about to start. After we finally arrive soaked in sweat and a bit nauseous, the driver was rude when we departed the bus complaining it was a horrible trip for him too. I think there are better options out there. Sometimes things don't go right and it's how the customer service is handled. In this case--horribly. Bottom line: equipment issue, operational issue, driver not skilled, poor customer service. read more

So I didn't give it a five because I haven't actually had my events yet, but if they are as great and attentive on the phone with their customer service, I am sure they will far exceed my expectations on my wedding day!!! I decide to test El Paseo limousine's because my company has a contract with them. To my happy surprise, they are more than just a business, everyone there is like family and they truly treat each other the same way. A big plus when you are entrusting your transportation for your "big day" to someone else!!! I was really taken back by their excellent customer service (it's rarity these days unless it's with Apple) and the tight ship Donna runs, she is one extremely nice and very organized lady, my kind of gal! Needless to say, I am happy with my experience thus far and even though my wedding is five months away I will use El Paseo for in between events like the "Wine Country" package. Thanks El Paseo for making my customer experience nothing less than perfect!!! read more

My mom used this company all the time and recommended them to me when she refused me a ride to the airport at 4:00 am. When I called to make the appointment, the girl was very friendly, and sent me my confirmation email with a quote immediately. They required a card to hold the reservation and the trip was worth the cost. The quote included the gratuity into the cost. The company called a day in advance and sent a reminder email to confirm my travel arrangements. The guy arrived 15 minutes early to pick me up, which is definitely something you would rather have when you're depending on someone else for a ride. The car was very clean inside and out with a water bottle available in the cup holder and the driver was dressed very professionally. He was very nice but didn't talk much on the drive, but it was 4:00 in the morning and I was rather tired so I didn't mind. Paid with my card directly to the driver, he unloaded my bags, and wished me a safe trip. Very lovely experience and I definitely recommend this company and plan to use them in the future. read more

I received a 5 star service from Sonny. He was very professional and entertaining. I enjoyed the trip. I would highly recommend this professional driver anytime!! Thanks Sonny!!! I will look you up next time I need a ride!! read more

It has been a wonderful and a pleasant experience for me so far. I have recently started using their service on the cupertino route. Its been almost a month since I have started using their service from my work to Great America AMTRAK/ACE station and back too. The driver of the shuttle is very professional and always greets the passengers with a pleasant smile. The shuttle has always been on time for the pick-ups and drop-offs. I would definitely recommend others to use this service. read more

My co workers and I got a nice work-cation provided for us through our company. Being that the trip was in Napa, CA we decided to get a limousine service to take us from point A to point B. A lot of us were supper excited as we have never taken an executive vans as nice as the one we were assigned to. When climbing on, everything looked amazing! The van had a clean feel to it, had black reclining leather seats, a T.V, a pretty nice sound system. They also provide an ice chest with water and soda as well. Which came in handy to store our champagne and orange juice for our morning mimosas. The first driver was pretty nice, she was supper sweet and accommodating her name was Kathy. We all loved her, She seemed a bit shy at first but once we got the party started she opened up. When we were about to leave, we tried a decent amount of time to get the DVD player to work due to the fact we were all ecstatic to drink and watch a funny romantic comedy on the way. That's where things started to downfall :(, We had a take off time at 8 and didn't end up leaving until about 8 40ish because we were trying so hard to make this device work, and it just was not working out in our favor. ( HEY HEY, don't go blaming Kathy now ! she did her best to get the TV to work, and when she called for help the main office didn't seem to do much of assisting her. The ride was also a tad bumpy like the van needed some serious suspension work. We had a tiny girl riding with us and she got some pretty decent air each time we hit a patchy area on the freeway. Besides those 2 main things I don't think there was many other things to complain about. However........... The ride back was probably the complete opposite of the ride up. Our driver nicely texted when he had arrived. We then had a huge issue with the television and DVD player working once again. When I called the company that morning at 8 AM to make sure they fixed the issue before bringing the van back, and she who must not be named assured me that the complication would be solved. Which of course you can guess it didn't!! To top it off I'm not sure if they allowed someone else to rent the van out that weekend, because it smelt like old throw up in the back of the van. We were obviously hung over, and having to deal with the bumpy car ride, and the smell of somebodies unfortunate, non self controlled regurgitation incident the previous night was no walk in the park. I would have expected more seeing all the positive things yelper's have to say about them, but it seems as though every experience is different. This trip with El PASEO was definitely an experience of a life time, but I don't think we will be using their services come another work-cation. read more

After contacting them, having a GREAT conversation. .. They more than made it work, apologized and I'm still a customer!

DO NOT USE EL PASEO I have been riding their shuttle service for nearly two years, from the train station at Great America to my final destination, since they took over this route from Serendipity. They DO NOT CARE about their regular passengers. Each time we have a new driver, which is frequent, the new driver is improperly trained and the owner doesen't care. Today we missed the train by 4 minutes. We would have made it if the owner hadn't insisted the driver wait for 5 min at my stop, even tho we were already 30 min late. She didn't even know how to open and close the shuttle doors. I had to tell her twice. And why was she 30 min late? Because she was lost. It was her first full day and was already expected to know the route. James Brown just doesn't care if people who commute long distances of 75-100 miles from home for work on the train are late getting home, picking their kids, caring for elderly parents.. And when I asked that the driver to start driving, he threatened to have me thrown off the shuttle. This is just one story. There are many from shuttle passengers who get skipped, or missed because of poorly trained drivers. read more

It's funny that I'm doing this review while sitting here waiting for my flight again. I travel so much I hate it! A little while back VMware booked El Paseo to drop me off at SFO. My driver Jaswant was very friendly. He didn't take the route I usually take to the airport in traffic but his route got us there 10-15 minutes quicker than I would've got there. Yay! Now only if my company would book me a Tesla :) read more

I have been using El Paseo Limousines for 2.5 years. Their drivers have picked me up and dropped me off at SJC and SFO. They have always been on time, courteous and accommodating - even with last-minute requests. This is a great service company and they deserve all 5 stars. read more

I have used this company for 16+ years but they are so far away from the service they used to provide. I'm finding now they are outsourcing to other companies, those drivers are less than top notch and appearance and driving skills are not what they should be. When booking for an out of town pickup they do not give the company your details so if you can't find them, then you have to call back to El Paseo and wait for them to make contact. There are new carousels at SFO for 60-70 gates. tho by now over a year. Driver never looks to see which gate and waits always at same escalator even tho I've mentioned to them at least 5 times. I'm done with them and will never use them again. I gave one star as it wouldn't let you leave none. read more

This was awesome! The driver arrived on time and ready for fun. He was always where he needed him to be. On top of that, I left an expensive item in the bus and company let me know immediately and then delivered it to my home the next day! I was not responsible for booking, billing, etc - but as a passenger they were great! read more

The limo was supposed to pick my guests up at 9am. Instead he turned up at 9:30am saying he thought the pickup was for 9:30am. Then he checked his schedule and said"oh no" it was 9am. Even worse he didn't even hurry to load in all the baggage. My guests were doing that themselves. First and last time I ever use this company. read more

"Limousine Service to Surpass Your Expectations" -- It did surpass - negatively. We will never be using this service again. The positive: great car, nice supervisor/manager who tried to appease us but was essentially powerless. The negative: the ridiculously rushed rude driver who made us run through the airport, and then literally heaved out suitcases onto the sidewalk and just left. The little that was done to compensate us for the bizarre experience we had with this company's driver. After 18 hours of travel from overseas, we (one adult and one child) arrived at SFO exhausted. We splurged on a car service as we have done before with this company and at times with one other. NEVER have we experienced the odd hurried manner of the driver. He moved so quickly grabbing our suitcases and walking so fast that he was 40-50ft ahead of us at times, not even bothering to check if we were behind him. We even told him how tired we were but he never slowed down. Dodging other travelers to be able to see where the driver was going was not fun as we lugged our packs while I was coaching my kid to walk faster. We were never asked if we needed assistance with our carry-on packs, and when we got to the car he opened one side for my kid and looked at me and said "you can get in on the other side" and promptly ignored me to load the suitcases. I was left wondering about the fine service this company says it provides...did I just pay three figures to be told I can get in on the other side? Apparently I did. Once we reached our house the driver literally heaved the suitcases on the sidewalk in front of the driveway. He didn't even bother to even help roll them to the walkway. Other drivers have brought luggage onto the walkway, even up the stairs onto the porch without being asked to. The driver did not offer a receipt or ask if we wanted one emailed/paper copy and just got in his car and sat there for a few minutes while we hauled our luggage up the driveway and up the stairs. He was still in the car when my kid rolled the suitcase past the car and tripped falling on top of the suitcase that smacked into the ground. He never got out of the car to help. Tip is included in the cost of the car, but we always add an additional tip because living in the Bay Area is hard and when we get good service we try to be appreciative. We did not tip our driver in this case. After calling to explain our dissatisfaction, we were refunded the driver's tip. Which was a teeny part of the overall cost. I called again to say that didn't really make up for the terrible experience and was told there would be follow up but there was not. Why should this company care when there is so much money in the Bay Area. On to the next sucker... ...so if you want the luck of the draw and to spend a lot of money to be treated poorly by an odd duck driver go ahead and use this company. Frankly, we should have used Lyft or Uber - it would have been half the cost and we could have taken the time getting to the car, attached our carry-on bags to the rolling luggage, and saved more than half the cost of this ride. A disappointing end to a fabulous vacation. read more

I had a great experience with El Paseo. We booked them for a one way trip from the peninsula to SF for a group of 25 people. Booking was easy and their rates were competitive. Our driver arrived on time, knew where we were going, and the bus they provided was in great shape. Very happy with their services and I'll be using them again! read more

First class service all around; from the very first phone call I made to them to the final farewell from the driver as he dropped us off at home. We booked El Paseo for airport transportation to and from SFO. I gave the number of travelers, estimated pieces of luggage, flight info, and they took care of everything else. We made it to the airport with plenty of time and they met us exactly where they said they would meet us upon our return. Fantastic experience! read more

I have used El Paseo for years now and they never disappoint! They have been part of all my families weddings, graduations, babies first ride home and funerals as well. Their cars are kept spotless and clean, and the chauffers are always on time, always professional, polite and friendly! I highly recommend El Paseo for any of your transportation needs... call Lori @ the VIP desk, she's super nice and always there when I need something : ) read more

I've never had a problem with this company over the past 15 years that I've used them. There always on time, cars are clean, drivers are courteous. Sara & Kimberly are the best! read more

We had one of the worst flight experiences ever, but El Paseo Limousine came through for us! We missed a connecting flight due to weather, were re-routed, our baggage was lost, we were sick and hadn't slept in over 24 hours. When we finally staggered off the airplane after midnight, more than 7 hours after our originally scheduled arrival time, our El Paseo driver Ash was right there waiting for us and whisked us home. Thank you El Paseo! I've been using El Paseo for about 15 years and continue to be very happy with their service. read more

Rented two 40 person passenger busses for a wedding last weekend. It happened to be the hottest day ever with temps over 105 in San Jose. The wedding guests arrived to the wedding location in the Santa Cruz Mts melted. THERE WAS NO AIR CONDITIONING! For the unbelievable price we paid, we should have a working bus! I will never rent from them again, they placed our family and friends in an unsafe and uncomfortable situation. read more

We just rented a 6 passenger limo from El Paso for 6 hours. Everything went perfect. The driver "Zandro" was very professional and on time and drove excellent. He did not rush us or question anything on our timing. Will use El Paso Limo service again. Hoping we can get the same great driver! ZANDRO Thank You! read more

I book my companies rides to & from the airport. We have been using El Paseo 10++ years. My staff have always come back with positive feedback. Drivers always on time & courtesy. They always follow up with reminder emails as well. read more

We booked their 18 passenger Excursion for our wedding day. The interior was little run down and the radio didn't work. There were no available stations at all, so there was no music to listen to , except a lot of static. Their air conditioning system was really weak. BUT the worst part was after the ceremony, the limo WOULDN'T start. I'm so surprised they didn't check their vehicle was fully functional before our event. So, one of our wedding guests had to jump start the limo. Thankfully, it started again, after after a few tries. Before we could leave, we had to wait for their mechanic to come take a look at it because the driver was afraid it might happen again. After almost one hour of waiting, we finally left. Our photo session, which was scheduled right after the ceremony was cut short. We were late to the reception. My husband and I just said, let's deal with it after the honeymoon. So the limo drops us off to the reception site and they didn't offer to return any payments back whatsoever, for the inconvenience...(think of it this way...our wedding timeline was on schedule, until their limo crapped out.). So leaving a tip was out of the question. ( The driver was nice and on-time to pick us up..that's probably all that was okay) After the honeymoon, I followed up with El Paseo Limousine and filed a complaint. It took three phone transfers just to leave a message to the PRESIDENT of their company. I guess all the other receptionists couldn't take my complaint. A few hours later, the president returned my call and apologized for the inconvenience. He also asked me, what could he do to settle my complaint. I asked to be REFUNDED the amount of time we were late and he agreed. I would NOT recommend this to my friends. read more

Take your business elsewhere. Experienced an incident where the limo overheated with smoke coming out of the engine which caused our being delayed and missing a significant portion of our event. Driver was professional through out however can't say the same about their management or customer service. The adage "The customer is always right!" does not apply to anyone at this company. The attitude, behavior and language exhibited by anyone other than the poor girl working the dispatch was amazingly insulting and out of touch with service industry standards. What should have been a no-brainer, "I'm sorry this incident occurred. What can we do for you to help set this right?" has instead become a duel of words. This was not my first instance in using El Paseo however all other times I have used them were for work and I had no problems. This was the first time used for a personal venture and they woefully failed. I will be seeking out other companies with better customer service for my future transportation needs. read more

I hired a 6-passenger limo to take my wife, daughter and 2 friends to San Francisco for some shopping and sightseeing on their birthday. It was a perfect day for them. All I expect from a limo is to show-up on time, bring modern and clean equipment and a courteous and friendly driver. All categories were topnotch. Ask if their Senior Chauffeur Eddie B is available to drive. Thanks Eddie for taking such great care of my wife and daughter. read more

We've used El Paseo for a number of years now - both for airport transport and as our "designated driver" when dining out. In every case, the drivers have been prompt, kind, and exceptionally courteous and accommodating, and the cars have been in excellent condition. I would definitely recommend them. read more

I have tried to give El Paseo the benefit of the doubt and have talked to the owner who is very nice and seemed sorry for the difficulty we'd had. Within a week, I had reason to use the service again. Unfortunately the bad experience began all over again -- although no one was rude this time. I have left a message for the owner hoping he will make changes. As it stands now, I will not call them again and cannot give them more then one or two stars. Be careful if you are booking to have a guest picked up or taken to the airport. Your guest could be charged for the trip. read more