we hired this limo company to take 12 girls to a graduation dance! our limo driver James was wonderful. he communicated with me the day of the event! he took the girls to Starbucks! the girls had the best time! Highly suggest this company. The limo was very fancy and very clean read more

They confirmed our reservation the morning before our pickup, which was suppose to be today. Last night, 12 hours before my reserved pickup time they cancelled my reservation stating they could not charge the barter program we both belong too. When the reservation was made all of that was discussed and confirmed. Terrible business practice to confirm and then cancel just 12 hours before my pickup. read more

Where do I begin? Can I rate you more than 5 Stars? I needed a Car Service for an important meeting in Walnut Creek on a short notice. Without hesitation I forwarded the details to the Firm who would be setting up the ride to and from Saratoga. Scott the Owner is such a pleasure to deal with. He brings customer service to a whole new level. I work in Tourism Research and Development and know how much hiring a reliable service can make or break the deal. Today at 10:45 AM 30 minutes before my ride Bryan texted me to say that he was already at my pickup point. I told him I was ready and he was waiting on my driveway in a Chrysler 300 Sedan for my ride to and from Walnut Creek. Normally I listen to music and I do so for maybe 10 minutes but then I felt that Bryan is the type of person who would love to chat with. We had such a great conversation going to and from Walnut Creek that I could not believe we were already there. He waited while I conducted the first part of the business agenda and then when we were ready for lunch he was there to take us to Downtown Walnut Creek for lunch. And when we were finished he was there waiting for us. Each time he offered us cold bottled water. We then returned to the office where I finished up the Business and there again like magic Bryan was ready for me to take me back home. What could have been a stressful day turned out to be so smooth. He has driven some high profile clients and he drives with grace and is very safe. I learned a lot about how to navigate our hectic roads thanks to him. As we were nearing my Home Bryan's car was getting a flat tire and he made it to my house and had to wait for Scott the owner to help him change it. Let me tell you I saw Scott change the tire from my Bay Window and I can tell how much he cares about his employees and clients. I sure hope they got a new tire on the vehicle soon! Bryan told me from the get go that he does this job for fun as a "side kick" so this alone made me sense his true passion for driving me! I will be recommending your service to my Colleagues, Friends, Relatives and Neighbors or anyone who is looking for a Executive Car Service! A+++++++ read more

I was dealing with Deep for an event and he was super pleasant at first. He said to email him and he would figure some things out and get back to me. I waited a couple days and sent him another email. No response. I called again to follow up just in case he wasn't getting his email. He said he got the emails and if he could call me back in a few hours as he was in the middle of something. Needless to say he has ghosted me and did not follow up as he said he would. Super unprofessional and I will not be using his services in the future. read more

Had to switch car services since the one I was using for over 30 years raised their prices to the point of absurdity. $500 to go 25 miles to the airport. Deep has been great. Very reliable and friendly. Will be using him for work and family shuttles. My parents are getting too old to drive and they need a driver to bring them to my home and back. I trust Deep and service to do them right. Thanks very much. read more

we've used them one time they were late made all the excuses in the world cause my neighbor, total grief by not showing up on time, and then not only charged us Double the stated price but came back and charge our credit cards again! I would be extremely careful to watch my credit card receipts after doing business with him if you so choose to your demise. read more

Great service, attention to detail and the drivers are very professional. I would totally recommend this company. I've used them for several years and never had a bad experience. read more

Great service, great limo! Big thanks to Alfie for being very helpful and professional.

I'm posting this review to say I worked at New West Limousine as a driver back in 2005, and working for Scott Johnson was a privilege !!! He always treated me extremely well and compensated my work above and beyond my expectations. And I only worked there part-time. From the office staff to everyone that works there, thank you. If I could rate this place **10 STARS** they deserve it !! Jerry H. read more

My wife and I first used New West Limo for our wedding, in 1990. We have used them ever since. Most recently, they took us to the airport for early flights. Our flight was scheduled to leave at 7:15AM. When we booked we asked to be picked up at 4:40 AM. The driver was EARLY! That bought us a couple more minutes for which we were very thankful. We arranged a car to pick up our son (he returned ahead of us). His flight was delayed by more than 90 minutes due to poorly behaved passengers. We notified New West. Their driver was there to meet our son at 11:30 PM (instead of 10:00 PM). No worries, no hassles. When my wife and I returned, not all of our luggage made it with us. The driver, who was waiting in baggage claim, helped us put in a claim and never pressured us about time (even though he had a pick up 60 miles away later in the evening). Scott's team is professional. The cars are comfortable. Thank you for 31 years of great service! read more

Run, from this company. DO NOT USE. They canceled a airport pick up with no call. Deep the owner, untrustworthy, trips over his own lies. So here is the whole story. I booked this 2 weeks ago through a trade company, DELT WITH DEEP PERSONALLY. He told the booking Company 2 days before that one of his cars was in a accident and he couldn't give. Me a ride. Booking company told HIM to cancel it. The booking company calls me 15 minutes before hey I am making sure that he got ahold of you. Well no no he didn't, and my pick up waited 2 hours at the airport.. I call Deep, obviously very upset. He tries to blame the booking company. I offered to three way call to see who's to blame, he balked at that. He also told me that a driver. Got sick and couldn't drive, and at. The end of the convo realizes he told a different story to the booking company: and. Corrects Himself saying oh we lost a car in an accident.. so here is the final. He will ditch you if he has a bigger more. Profitable pick up drop off. read more

It's a new game and New West is a new and improved winner! Great experience. Lance was a super star taking us to Neil Diamond. Got us off to a good start with a little Neil in the car. New West is back read more

This is absolutely the best limo/town car service I have ever used! I trust them completely! Always early to arrive at my house and the drivers are so nice and professional. Even going 5 miles to our airport I use them because I know I will get there on time and safely. read more

I recently had the pleasure to use New West Limousine services for the first time on 4/26/17. Me and a team of Administrative Professionals used their service to attend an event in San Francisco, the reservation was done at the last minute. Even with our last minute request the driver was here early for pick up. . My team's normally uses another limousine service, but going forward I will strongly and highly recommend New West for our Executives airport pick -up/drop-off . Also for girl's weekend get-aways I will certainly contact you :-). Many thanks for an wonderful experience ! From a new customer read more

I recently had a 6 passenger limo pick up our bridal party for our wedding and of course we decided to get married on the hottest day of the year June 18, 2017. 103 degree weather. Our limo had no AC and the driver was not friendly at all. Paid for 3 hours but only got 2. We just stuck it out because we had no choice. It was our wedding day and needed transportation. Scott contacted me immediately that day without me even getting a chance to mention anything and apologized and refunded us our money 100% without asking.. now that's customer service. I would definitely rent a limo from them again but with AC of course. read more

I came out to visit my parents in California for the week. I had the pleasure of having Rama as my driver. Extremely friendly. Excellent service! Highly recommend! read more

I seriously could not successfully do my job without Scott and New West Limo! The company I work for does have other car services available, with negotiated rates, however, they are typically more expensive and have poor to mediocre customer service. Another admin told me years ago, that she relied heavily on New West Limo and that her Partner's did not trust anyone else. Since then, I made the switch and have never looked back! Not only can you easily make reservations online, you can call as well, and Scott will always answer, as pleasant as can be! He has helped me out of so many last minute travel jams and my Partners and visiting clients have always been impressed! read more

The owner was so nice and easy to talk to. The service was great . My family was delivered in one peace. I really enjoyed doing business with this company and am looking forward to doing business wit them again. I highly recommend this company. The prices were competitive. read more

I don't write this review as a customer, instead as a employee and professional driver. I have been in the transportation industry for almost 11 years and have never worked for such a fantastic boss, Scott Johnson. He takes care of his drivers on all aspects, which is super hard to find these days. He makes sure we have plenty of rest and is firm, and has a huge heart and love for the business he runs. I have been with New West Limo for almost a year now and can honestly say that I am very honored to work for such a great outfit and hope to be here for years to come. Let's face it when you have happy employees, you have happy customers and top notch service. read more

Newwest Limo - Limos Near Me - Saratoga, California

New West Limo is great! I work at the Citrix executive briefing center in Santa Clara and this is the company we use to transport our customers and executives. Scott, the owner, is very friendly and is always able to accommodate us if we have a short notice request. The drivers are always courteous and prompt! read more

I used this company for the first time just last week for my boss. Below are his comments, "These guys were awesome. Both of our drivers, Rama and Scott, were friendly and helpful with incredible professionalism. We were super thrilled with the service!" read more

I have been using New West Limousines for about 14 years and I wouldn't dream of using anyone else. The drivers are total professionals. They are polite, responsive and reliable. The owner, Scott Johnson, is amazing. He works so hard to make sure we get the best service possible. Just this last week we worked together on about 35 trips with very high profile guests. All the trips were completed with no issues. The flexibility that Scott and his drivers displayed to ensure our guests were well taken care of was off the charts. Two of our guests forgot things and got their items back in record time. Scott constantly kept me informed so I knew exactly what was going on. My job is very busy and know that I can trust New West Limousines to take care of my guests. read more

My wife and I, along with another couple, used the 6 passenger limo from San Jose to San Francisco - for a night in the city. Our driver, Rama, was great! He arrived early at our home, and navigated the city very well - dropping us off for dinner, and finding us easily after our concert. While we were out of the car, he even went out of his way to make sure we had some snacks/drinks for the drive home. We'll definitely be using New West again soon, and will have to request Rama! read more

We used New West Limo a year or so ago to transport my son's 89-year-old grandmother to his wedding. The one-way trip of about 15 miles (Saratoga to Santa Clara) cost $60, and the driver was courteous and prompt. He remained nearby and returned to take her home about four hours later. Following that experience, we thought we'd use the same company to transport a family contingent to the funeral of our son. This time, the one-way trip of about 2 miles (Saratoga to Los Gatos) cost over $110. The return trip was only 90 minutes later, and it was not until I saw the credit card billing over a month later that I realized that the transport was billed in each direction. The billing came to almost $225.(!) Nothing in the original paperwork or phone conversation made any mention of billing the return trip separately. When I called to complain, the owner of New West pretty much blew me off, telling me to "call any other Limo company and see what they charge". The funeral home had offered to provide limo service for much less. In retrospect, I should have taken them up on their offer. read more

The service was great. And the driver was on time and nicely dressed. They also provided fresh cold waters in the limo for you. Next time ill be sure to use New West Limousine again. I would definately recommened this company. read more

I have been using New West Limo for over 12 years. I am an executive Assistant and book a lot of airport pick-ups for Executives and customers. New West is very reliable and has never let me down. I love the email confirmations that I can forward on to my travelers and the email receipts make expense reports that much easier. They are always very quick to respond to last minute changes even on the weekend. read more

Iv been a costumer of new west limo for 5 years now and they have never been late and there drivers are always in a good mood. Ever since iv used new west limo I have always noticed how the drivers are always on time and bring cold water in the limo for all of us to use. Last year my family went on a vacation to Disney land and we hade a lot of fun. Which made it fun for me to know I was going to get safe ride there and back. I recommend new west limo to any one who wants a limo that will be there on time and who wants a comfortable ride. read more

I've been using New West Limo for years. They've treated me and my family well each time we've used them. I can't say enough good things about the owner, Scott, and the way he runs his business. Highly recommend them! read more