I am not sure why this location doesn't have better reviews!?!? I always receive great service. Plus, if you use the app or ask for coupons since inside the store. It almost always guarantees you're gonna get a good discount. Definitely we're checking out! I am absolutely addicted to their Baja Shrimp tostada. So tasty and healthy. Yum!!! read more

Let me start with the food. I ordered the Classic Chicken Tostada, and I really enjoyed it. El Pollo Loco's Classic Chicken Tostada features fire grilled, citrus marinated chicken, shredded lettuce, rice, pinto beans, fresh salsa fresca, Jack cheese, and sour cream, all served in a crispy tostada shell. It also came with a side of creamy cilantro dressing. The star of the dish was definitely the crunchy tostada shell. It was crispy, flavorful, and incredibly satisfying, especially with the creamy cilantro dressing drizzled onto it. That combination was absolutely heavenly. The grilled chicken provided much needed protein, while the shredded lettuce added lightness and freshness. The pico de gallo did not contribute much in terms of flavor, but I always appreciate extra vegetables. The cheese and sour cream added a nice creamy balance that tied the whole dish together. The meal was priced at $11.59 as of December 2025, which I felt was a fair deal for a filling and satisfying meal. I would have easily given this a five star rating if it were not for the disappointing pickup experience. We placed our order through the app and were told it would be ready in about 4-9 minutes. When we arrived, we discovered that the lobby was closed, forcing us to use the drive through. Half of the cars in line were only there to pick up online orders that were already prepared, while the other half were still placing orders. The result was a chaotic, disastrous, and poorly managed situation that seriously needs improvement. In the end, it took about 30 minutes to pick up a meal that was promised to be ready in 4-9 minutes. I genuinely hope the store's management reads this review and makes the much needed changes, because I really enjoy their food and would hate for this experience to be the reason I do not return. read more

El Pollo Loco - Queso Crunch Burrito Bowl - Mexican Near Me - Concord, California

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What on earth has happened to El Pollo Loco?. For many years this was my go to place for fresh, healthy, affordable, chicken, salads, tostada bowls, and guacamole and chips. The food was almost inedible tonight I ordered the two piece chicken thighs dinner with black beans and the small salad. Also got guacamole. The chicken was cooked beyond recognition. It was flat, and dry, and stringy. You have to work really hard to screw up chicken thighs . The black beans were the quality of a canned pork and beans. They were sweet, sticky and overcooked. The guacamole was four big chunks of avocado with a little bit of smashed avocado around them. They were unseasoned, and bland. The only thing worth eating were the chips. I am so disappointed. This place used to be so good. What happened? read more

I have eaten here in the past quite a few times. Last time I was inside I remember liking the salsa bar offerings. Today's 5 star review is prompted by taco Tuesdays! Yesterday for the 3rd time I picked up 4 tacos for around 10 dollars!! These tacos are very good!! As well as the salsas, which they do not give you tude for asking for extra at all! In fact, every time the gentleman at the drive through window was so nice! I definitely recommend el pollo loco on Tuesdays! read more

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They are always so polite at the counter wait times are always at a minimum and the food is always fresh and delicious. What more can you ask for go get you some chicken! read more

I think El Pollo Loco is kind of an underrated fast food restaurant. I've stopped in here over the years for the occasional taco or burrito or snack. I thought I would give it a try for dinner the other night and got a family chicken package. It was actually really good. Not as greasy as something like Kentucky fried Chicken, but roasted long enough for the skin to render down and be a little crispy. The employees were very nice and went out of their way to make sure they packed all the hot items in one bag and all the cold items and another bag. I would go back at some point for sure. read more

i changed up my lunch today with a tostada bowl, chicken, from el Pollo Loco. although i usually get their chicken, this time the tostada bowl looked delicious. after picking up from drive thru, i liked the portion, the size and the presentation of the bowl service was good at this location, and ambiance is live, with lots of customers and a busy environment read more

El Pollo Loco - late night chicken - Mexican Near Me - Concord, California

Food, service, location, parking, friendly staff, well cooked meals. This is my go to place when I want pollo loco. No offense to the other locations but this is the spot I prefer to go to because everything is always fresh and cook to perfection. We love it here read more

I had been there a few times in the past and always good BUT this time chicken was dry very dry and we ordered mashed potatoes oh my goodness they wear hard so dry and no flavor I spent 30 dollars for nothing I threw most of it out.. first time this ever happened to us buying at any pollo loco they just lost a customer read more

We get takeout from El Pollo Loco every few months or so. With the family meal, we get a couple days of "fast food" eating. Who knows, but we like to think the chicken is healthier than KFC. Decent side dishes. This most recent time we had cole slaw, mashed potatoes and gravy, and corn. Rice and beans a good option, too. We usually get a mix of tortilllas, flour for DH and a couple packs of corn for me. Weird thing with the corn tortillas which I didn't discover until I was cleaning up. The remaining pack of corn tortillas had only one tortilla, not two. And quite disturbingly it appeared to have a couple of bites out of it. Yuk! The rest of the meal was fine, but it leaves me wondering about quality control. read more

El Pollo Loco - Only one corn tortilla in the wrapper and it looked as if someone ... or something ... had taken a couple of bites! Weird! - Mexican Near Me - Concord, California

My favorite el Pollo loco location. Food is fresh, ready quickly, and high quality. Location is clean and will kept and staff is always friendly and helpful. I've been to other locations like the one in Hayward and there is a difference no joke. Hayward location's chicken is burnt and dry. This one in Concord is moist and crispy at the same time. There are coupons regularly to make things more affordable and they have good catering deals, too. Recommend if u want something quick, in budget, and somewhat healthy if u get the veggie sides. read more

Pollo Loco's chicken never disappoints. I ordered an 8-piece Family Meal. The rice was good, but the mash potatoes clearly were instant which was so sad as the gravy was delicious. I will definitely go for the chicken again, but I'm not so sure about the sides. The salsa and churros were great. read more

Telma and Maria they are the best Everytime very helpful. Please support them and give good reviews read more

El Pollo Loco - Must have - Mexican Near Me - Concord, California

Flame broil chicken you can't beat that as best place to get food for got good combination make sure you get your points by downloading the app they have coupons going on with saves you a lot of money food location service is good read more

Not only is their food outstanding but their Customer Service is even better. Every time I go there, the food is outstanding.

I recently saw that El Pollo Loco added new items to their menu and I wanted to try- I got the double Baja shrimp tostada salad and it was well worth the price, and pretty good quality! For $12.99 you get 10 shrimp on top of a packed salad with creamy cilantro dressing. I'll absolutely come back for this refreshing and filling restaurant quality tostada salad. read more

El Pollo Loco - Double Baja shrimp tostada salad - Mexican Near Me - Concord, California

People are doing a great job in this place even though sometimes it's to busy every experience I had been have in this place it's amazing!

I love el Pollo Loco, and particularly this location. The food is always correct per my order and the team.is really friendly and fast. I love your salads. Fresh ingredients and delicious salsas. I've noticed that the avocado salad dressing has gotten.thinner and thinner as time passes. It doesn't really help with the flavors of the salads. Please, stop thinning the avocado salad dressing, and return to the thicker, creamier dressing. For $13 for a big salad, it should have a nice thick dressing, as it was before. Your regulars (like me) notice these things when you cut corners. read more

The service is horrible in the drive thru, u live in a nice area get ur grumpy ass out there and live so u can b happy with ur freaking life.. cali ppl r weird! the food was good its pollo loco read more

I still haven't gotten my order. It ain't fast food chicken. They had 1 big order ahead of me, and the store was dead. Most of the workers were standing around chatting. But no sorry for the wait, no nada. I wish I had went elsewhere. read more

El Pollo Loco - Look at the ridiculous time. This store is empty too - Mexican Near Me - Concord, California

I recently ordered two Chipotle Chicken Burritos from El Pollo Loco through DoorDash, and I am extremely disappointed. Both burritos were incredibly thin and lacked the usual filling and flavor that I expect from El Pollo Loco. It felt like I was eating mostly tortilla with barely any chicken or other ingredients inside. For the price I paid, this was unacceptable. I won't be ordering from this location again. I recommend you don't door dash from this location as they take it as an opportunity to cheat the customer of their portions as they cannot see their order until arrival. Very upset with this experience and feel robbed/scammed. read more

I ordered through drive through and the lady was really communicative and cool it was my first time ever ordering from el pollo loco so I was kinda excited I got the double chicken bowl with no salsa and a drink. (L) It was pretty fast to come and I thought it tasted ok I mean I could've went to chipotle for better quality and fair price. $17.00 for my bowl combo :/ the beans taste like dish soap after taste lol . Definitely good if there's nothing else but ehhhhh I don't think I'm coming back. Thanks to the workers read more

Chicken was moist and tender, and tasted a lot better from the one in Dublin - which was hard and horrible.

This is ridiculous how dare they serve me a soda with a bug in it so mad I even drank it now I shall go throw it up before I have worms please always check your drinks I will be suing this was the Clayton rd location read more

El Pollo Loco - Soda with a bug in it - Mexican Near Me - Concord, California

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The chicken really is delicious, but the prices are now starting to keep us from enjoying it as frequently as we used to. Used to be twice a month, now maybe once. Their coupon now only offers $'s off, instead of listing the price. BOO! read more

I saw on a commercial that they were offering a five dollar lunch box. I knew I had to try. I love a combined meal for a deal price. You got to choose between a few different entrees, a cup of rice and beans, chips, and a churro. This is the first time I have ever tried El Pollo Loco and I am not really sure why I have not before. I ended up getting the guacamole chicken burrito. Honestly it was all pretty good. I don't know if this is something I would come back to get. There might be other surrounding Mexican food places I like better and I try to eat no meat most of the time when I go out. However the churros are literally out of this world. I can back that night again to get more churros for dessert. If you were to go get anything or were wanting to try El Pollo Loco for the first time the churros are a must have. Trust me. read more

El Pollo Loco - Mexican Near Me - Concord, California

Received stale churros. Ordered two mashed potato's and got cups of gravy with no potatoes. Weren't even busy. Not cool! read more

Have always been a huge fan of El Pollo Loco but likely will never eat there again. Tonight I spent $25 on an 8 piece mixed meal with (what should have been) a side of rice and pinto beans. I got it all the way home and opened it to feed my family of 4 and was absolutely appalled at the size of the chicken I just spent $25 on... definitely NOT enough to feed my family AND they gave me black beans (yack) instead of the pinto beans. I couldn't have been more disappointed. The legs and wings were SOOOO friggin tiny, they looked like they came from infant chickens and the breasts were also extremely small compared to usual. Ended up having to cook, which not cooking tonight was the point of picking up dinner. This meal, with the amount of meat we got, was not worth more than 10 bucks. Feeling super ripped off. If you insist on going here, make sure you take a look at what they're giving you BEFORE you leave!!! read more

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I've tried for several days (4/5) to place an order online ! Impossible!! I get part way through and get 'try again later' msg!! iv sent complaint.....no ans!! This is so aggravating!!! we'd love chicken tacos and burritos, beans and rice! Can't go myself so ordering for delivery....keep getting email offers that can't use because can't place an order.....how s@4**ed is this!!!!!!! read more

Service, options & cost are good. It's close to where I live, so location is convenient. Three different bowls, & Original Pollo Bowl's a great deal. read more

Food is good, and kind of expensive, and inside the restaurant is not really clean, especially the kitchen area.

Este local está muy bueno y organizado con una atención excelente donde la comida la sirven súper rápido, me asombró el sabor del pollo y la variedad de combos, se lo recomiendo read more

Fui al restaurante y me encanto las ensaladas nuevas me gustaron porque siempre ponen algo delicioso espero que no quiten

Embarrassed at how many years I loyally devoted to Taco Bell with this place right down the street! I was so blind, El Pollo Loco - thank you for showing me the light. Prices here are no worse than any other fast food place. 2 Chicken-Avocado Tacos, chips, and a Coke was $7 regular, $5 with a coupon I had from junk mail (it's worth looking through that pile of crap before you throw it out!). The back kitchen has a huge grill with what looks like at least 50 chickens on it at any given time. The place smells amazing, and all the ingredients are fresh. I don't think they've invented synthetic avocados yet, so it's pretty likely you're getting the real deal. Solid salsa bar, clean, and major thumbs up for employing people of all abilities - the kid that went around offering people salsa packs was really sweet and friendly. :-) Great to have a reliable Mexican place in town - never thought I'd enjoy this chain! read more

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I ordered a family chicken meal mix, and my three sides were mac & cheese, rice, and beans; my kids and I Enjoyed the the food, The tortillas were hot and salsas were delicious.! read more

Shit was pretty bussin gotta be said. Uh coulda used more tortilla but still pretty bussin. read more

El Pollo Loco - Chipotle taco - Mexican Near Me - Concord, California

Pase y compre un burrito y el servicio me gustó porque fue excelente y espero regresar más seguido

The food here is always amazing & the staff is beyond friendly. Connie really took care of us (as did the lady taking our order). 10/10. Amazing workers, amazing food. read more

I love El Pollo Loco! Great healthy choices of food. I come here after gym. I like this particular location because I feel the food is very fresh as. The location is clean. My favorite dish is the double chicken avocado bowl! Amazing!!'n read more

My friend suggested this place because I was craving Mexican food. The other day was my first time eating El Pollo Loco. I ordered a soft taco with grilled chicken for $1.99 with only 160 calories. The chicken in my soft taco were too dry so I had to wash it down with some water. I also ordered a side of mashed potatoes thinking it would taste like Popeye's or KFC. Nope! It was probably the grossest mashed potatoes I've ever had in my life. I think they used cheap butter or something because my potatoes tasted like milk. This is my first and last visit at El Pollo Loco. For now, I will stick to the mom and pop Mexican restaurants. Pros: Clean restaurant Cheap food Cons: Dry chicken Low quality butter in mashed potatoes read more