The people working here are nice at 5th Street & Bell Rd El Pollo Loco. I was ok with that. I ordered the 1/2 chicken, as I always do, and the chicken was extremely dry. I went up to the front to tell them about it and the kid working the register didn't seem to care that I wasn't happy with my food. I did tell him that the mashed potatoes and corn were really good, but the chicken was under par. My hubby and I frequent the El Pollo Loco at Greenway & 64th street because the meal is always very good. The bathrooms aren't the greatest at times but the meal is worth the drive. We will not be returning to the 5th street & Bell rd location. I do not recommend this location. read more

Food was amazingly good, Frida was very welcoming and I also saw her cleaning the dining area very nice spot Food is delicious read more

El Pollo Loco - Pollo loco - Mexican Near Me - Glendale, Arizona

El Pollo Loco is my Friday lunch spot. I always go to the drive thru and get the Avocado salad and sometimes I get the extra chips and guacamole if I'm really hungry! It's so good! read more

Ithought I would give them another try. This time the cooke food stack was still high,but I ordered anyway. My wife and I felt it was still dry and I was going to tell them, but she told me to just stop going. The next time, if I go, I will not eat it dry. read more

Food is great. Fresh and flavorful. Service is great as well. The smell of the grease trap though is gross. I wish they could get on top of that. read more

Drive thru, effortless. Service...cheerful. food 6 stars for the taco shell chicken!!!! Omg good! Chicken was grilled to perfection! 10.95. You cannot beat those deal ! It was so good and I am an experienced eater! read more

Hi, I would like to leave a review for El Pollo Loco on Indian school. some really nice people that work there kind patient and considerate the food is always fresh. It's always cooked properly service with a smile and it looks like they enjoy what they do and that's feeding Arizona so you're out this Valentine's Day weekend stop by Apollo Loco on Indian school 67th and pick up a mmeal and let them feed you. There's some really nice people that work there and they really do enjoy what they do! My experience with them was pleasant and I will go back! read more

Bone in my burrito. Took a bite and pulled it out of my mouth. It was huge and could've caused injury if I didn't catch it. read more

El Pollo Loco - Bone in my burrito - Mexican Near Me - Glendale, Arizona

I went to el pollo loco today and i have to say. the chickens I taste were the best chickens of the world. read more

El Pollo Loco - This are the best Chickens I have ever taste. - Mexican Near Me - Glendale, Arizona

I was at this Pollo Loco restaurant today and ordered a two piece combo dinner to go,, as I attempted to use my reward points the manager Catalina refused my reward points as she said my points didn't apply to the two piece dinner,, I showed her the two-piece dinner for 10,500 points and she refused me using my points... read more

I visit this El Pollo Loco once a week. The ladies in the drive thru know me by name and make me feel like family. They always provide good food, salsas, and warm service. Love it! read more

Bad experience here, came to get food with the family. Cashier has bad attitude. They had no lemon, I asked for creamy cilantro and question me if I already got one. Since they didn't have a name tag I asked for her name and said I dnt need to know it. No more salsa bar at any pollo loco. Over priced food, all they do is stuff a lot of beans and rice to anything. They lost a customer forever!! read more

El Pollo Loco - Bad attitude, when I ask or creamy Cilantro she said ( another one) - Mexican Near Me - Glendale, Arizona

When I opened my bag at home after I picked up my order, I was shocked at how small the little package of foil was. I thought "that can't possibly be my dinner?" Unfortunately, it was was. Can you guess what this slop is? The picture makes it look bigger than it was but that's how it looked when I opened it. How appetizing. Epic fail! BTW, it's a chicken quesadilla (not a kids meal). read more

El Pollo Loco - Mexican Near Me - Glendale, Arizona

I work all day and the last thing I wanna do is have to cook a full meal. I grew up eating el pollo loco as a child as a teen and as an adult and I love to share it with my family today after work when I went to go pick up my order my chicken was like beef jerky. I don't know if it was reheated, but I have never ever experienced. This picture will be included. I would drive to another. I'll Pollo Loco out of the way next time. read more

El Pollo Loco - Mexican Near Me - Glendale, Arizona

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trying to order online. says cannot contract restaurant. is this location closed? i tried calling, but no on answers.

SHRINKFLATION! Have been going to this location for years and have noticed the size of the Chipotle Chicken Avocado Burrito is about 2/3 the size it was last year. Not only have prices increased, but I'm getting a lot less food. read more

Usually pretty good. Today irritated me. Worst feeling is when u get home after driving all the way here and find no dressing for your salad. El pollo locations vary. This one is pretty decent. I've had better and I've had worse. Salad with no dressing is not really a salad. read more

El Pollo Loco - Mexican Near Me - Glendale, Arizona

The chicken meal is usually a solid choice and was much better than my previous meal here. The breast and wing combo always gets you a very hot breast and usually two warm tortillas to make a few burros. I usually get the mashed potatoes and rice and both are adequate for fast food. Both salsas included are tasty as well for about $7 with coupon. read more

El Pollo Loco - Ehhh - Mexican Near Me - Glendale, Arizona

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For fast food option this is a great one. Their pollo bowls and the chopped salads are pretty good when you're in a hurry. Drive thru is quick and efficient. Avocado was fresh and delicious as well. read more

Decent food but make sure to come during lunch. I've never had problems with my order in the daytime. If you come at night, they never get your order correct. I picked up dinner from them a few weeks ago, and they didn't include any utensils in the bag. Then I picked up dinner from them recently, and not only did they fail to include utensils in my bag again, but they also failed to include dressing for one of the salads in my order. 3 stars though because this location serves horchata. read more

is this a joke??? I got the breast & wing meal. When I got home and opened my box I had a piece of overcooked, dry breast and a wing chopped up? Absolutely no meat on my wing. I should've taken this back & had one of their workers eat it. This is disgusting . read more

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Ordered Door Dash for a chicken taco salad. The shell was half filled with lettuce and some chicken. At the bottom were a few pinto beans and some rice. I'm not a rabbit - put some food in it! Not worth the money. read more

First time to this location Service was excellent Family Meal was delicious Always yummy Never let you down Big sides and tons of choices They even gave us coupons for our future Visits We save our salad for lunch tomorrow Tried the guacamole they make by hand everyday And chips almost as good as mine! read more

El Pollo Loco - Mexican Near Me - Glendale, Arizona

Best tasting food I had . Clean and food and salsas are tasty . I wish the one by my house was this good

The chicken is as small as the quails. Over the years that I have eaten it at other El pollo places, the chicken is larger. This must be a franchise. read more

I ordered a delivery item which I never received and when I called the store listed on the confirmation they told me they did not deliver. There was no was no manager to talk to and the staff just gave me the run around. I feel like my money was stolen and I did not get lunch. read more

Whoever worked on 03/08/22 at around 9:30PM should find another job. I live 20 minutes away from the closest El Polo Loco and it just pisses me off when people not only they are not doing their job, they mess with others. I ordered the chicken nacho that comes with a drink and chips. He tells me the chicken nacho combo does not come with a drink and I have to read it off the menu to him to realize that it actually does come with a drink .. anyways no problem there .. i ask for 4-5 avocado salsa ... i even told him twice. I go to the window, I pay... and they give me the food and I ask if they put the avocado salsa in there .. he obviously forgot.. then I tell him I need 5... he hands me a bag with some containers and I leave. I get home... in that container only one is avocado salsa and the rest are something else and my whole bowl is drenched in some soup looking shit. Why the f can't we have nice things in this world? Moral of the story.. if you hate your job ... quit... if you need the job that you hate ... do your fuc*ing job. read more

El Pollo Loco - Chicken nacho soup or some shit - Mexican Near Me - Glendale, Arizona

Absolutely the worst choice you can make. I am a chef, this is reheated airline foo from Chef's Orchid, at best. I wouldn't serve it to my pets. read more

I have been going to el pollo loco for years but going to the bell location changed a lot It all started out with a slow cashier, then when we got up to order they had us wait a considerable amount of time, when finally ordering they told us they didn't have a certain item that every other store has. Don't waste you time going to this location read more

This is another place I run into for a quick bite before my workout. I get the 3 piece meal with two sides plus a drink. Always pretty quick and the food is fresh and still hot. read more

El Pollo Loco - 2 piece chicken meal deal - Mexican Near Me - Glendale, Arizona

5 Stars for fantastic value, very friendly employees, restaurant was very clean and food was great. My Dad and Brother recommended this location. They raved about the $5 bowl meal and great service, so thought I would check them out. I got the $5 Mexican Caesar Pollo Bowl combination. Came with a bowl loaded with rice, caesar salad, El Pollo Loco's famous chicken, cilantro and tomatoes, plus a drink and choice of chips or tortillas. I choose chips. They have a salsa bar with mild, med and hot sauce plus a guacamole salsa that is worth trying. It also includes jalapeño peppers, minced onions and fresh cilantro. The chicken was perfect and the whole meal more than filled me up. Someone may look at the bowl and say it doesn't look like a lot, but in the end, I couldn't eat it all. Of course, I did visit the salsa bar and loaded up my bowl with tomatoes, onions and cilantro. You won't go wrong by coming here for good food, friendly service and good value. I will be coming back again for sure. Note: Other options include the $1.69 street tacos and the $20 family meal pack. They are both dog gone good. Before you assume... no, I don't work here. read more

El Pollo Loco - Mexican Near Me - Glendale, Arizona

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Plenty of shared parking outside. The building was clean inside and out. The staff were friendly and helpful. The food was good for a fast food place and the best I've had at a El Pollo Loco. Wasn't too noisy either despite being pretty popular. Certainly plan to go back. Also has a drive through. read more

We keep passing by El Pollo Loco and vowed the next time we're close we're stopping for lunch. Good move on our part. It's been 17 years since I've tried Loco. First time in AZ. She had a Original chicken bowl and I had two piece breast/wing combo. Both were promptly served up and we enjoyed our lunch. Chicken was moist and flavorful. Her bowl had a great corn/rice salad thing that was sweet and unctuous. We arrived at about 11:30 and by noon it was hoping with happy customers. Gonna make an effort to come back soon. read more

El Pollo Loco - Mexican Near Me - Glendale, Arizona

Pollo Loco has been a long time favorite! Love swinging through the drive through on my way home from work and there are many locations to choose from! Love the flavorful and juicy chicken! Pollo Bowls are my favorite, with added Corn Tortillas and Serrano Peppers on the side!! Thank you, Pollo Loco! read more

I am very embarrassed I ate here. So much so I didn't even photograph because anyone would think this was just a hate review. I will start with my iced Tea. I went to the iced tea dispenser and got splashed in the belly with cold iced tea. The manager just laughed when she saw saw iced tea hit me in the stomach but she did wipe it off the floor.... (yeah) I thought the packaged salsa looked better than the salsa bar salsa because the salsa bar salsa looked like it was just frozen tomatoes just brought out. The chicken in my salad was so dry I don't think anybody body would come back for trying chicken here. (In the salad anyway) And the tomatoes seemed like thawed grainy frozen tomatoes and the dressing was just Mayo with a little green stuff in it. It was very bad food....sorry read more

Don't ask for any assistance from a manager here at this location, they can't do anything. No point in having a manager on duty at this store. Other locations managers can override and make adjustments, not the lady managing here. Really lacking purpose, managers at this location. read more

Place smells like rotten eggs, staff are very disrespectful no one acknowledges anybody when they walk through the doors or anything.

I would give a negative star if I could. Went through the drive thru for dinner tonight. Got home with our meal, sat down to eat and our 12 year old screams that there's a dime in the bottom of his cup! Someone apparently lost some change while filing up the drink. This is disgusting, even more so during a pandemic. My husband tried a bite of his chicken before the dime incident and it was the most dry chicken he had ever tasted. Waste of $37 ad will not be back. read more

El Pollo Loco - Mexican Near Me - Glendale, Arizona

This location is a disaster. The management is absolutely so clueless about customer service it isn't worth getting out of your vehicle. I've contacted both the store and the main customer service getting absolute no feedback or even acknowledgment that there is an issue here. Tacos are not flat tortillas with ingredients piled on top. An order of chips does not consist of four soggy chips. That is what I have received on more than one occasion. One may ask why I continue to give them another chance. The reason would be that i LOVE these tacos when they are tacos and the chips when they are not steamed. I keep hoping that I will get lucky because periodically I do. Today was not one of those days. This is an example (today's fare). It is several tortillas laid at the bottom of a to-go platter, a small pile of chicken, four chips, and a plastic top to seal in the steam ensuring the chips will be soft and lack crunch that is typical of most chips (an American thing) ‍ . The only tacos I've ever seen that required a fork regardless of what you may think about the traditional way to eat a taco. Not today Pollo Loco, not today Since I can't give a new review, I'm downgrading my old review. Apparently they are now offering build your own tacos in the drive-thru. The first picture i posted was a period visit. Today I was given the ingredients for tacos and no utensils with which to assemble them. Had I known this, I would have gone across the street and gotten Taco Bell because while the flavor of el Pollo loco is sublime, I simply cannot assemble my lunch while driving to my next job. My recommendation is for this restaurant to inform customers that they are a vital part of the dining experience before they order so they do not end up missing their lunch break because assembly is not posible OR providing some cutlery to prevent a disaster before the meal. Ohhh el Pollo Loco....so much wrong org your lack of attention to the common diners expectations of fast food. read more

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I had a coupon for buy 1 2 piece and get 1 free. The chicken was so dry, I couldn't eat it. I didn't want to say anything because I have been there before and it was better. I think when they have coupons they make too much chicken and it just sits and gets hard. read more