It's amazing I just went to this el Pollo Loco this one and every other one the employees have no idea what is on the menu even though it's probably in front of their face and they especially have no idea what specials they have even though there's posters on the window that are 4 feet tall try to order the special they say we don't have that I don't know what you're talking about ridiculous read more

Sorry... I don't know what recipe you use, but I've tried this location 3 times and I'm done. I drive to the one on 7th Ave and Bell

I've been eating at Pollo Loco locations for years. They're fast food, I have no unreasonable expectations any more than I would expect to find a gourmet steak at a burger joint. But this location seems to be striving for a new low. It noticeably dirty to the point it made me uncomfortable to eat there. The service was s-l-o- w, but worst of all the food was a major letdown. I had the chipotle chicken avocado burrito. Since the store was advertising avocados everywhere I had a mouthwatering taste for them. The large and heavy burrito was sorely lacking in two major ingredients, chicken and avocado. I had first-hand experience with knowing what's inside ... as soon as I lifted it the entire contents slid out of the bottom onto my plate because they don't know how to wrap a burrito. There was a lot of rice, a lot of beans, a few lonely hunks of cubed chicken, some raw cabbage and a very few ultra-thin slivers, not of rich tasty avocado meat, but of dense pulpy avocado rind. That's right, RIND. There was no actual avocado meat to be found in the entire burrito. The person who "hand sliced" the avocado totally missed what part of it they've supposed to serve. The pictures they use to pitch the product are totally fake. This location is a fail and I won't be back. read more

Food was disgusting. Everything was stale or fried in nasty grease. Tasted acrid.. Employees were super rude and rolled her eyes when asked to put everything in 2 bags read more

Was hungry so I came here. It's amazing. Good food and fast service. They used authentic Mexican cheese. I recognized it since I'm Latina. And wow. Just awesome tacos 11 out of 10 read more

Great food! Well seasoned and prompt service. The cashier was real nice and welcoming. During our stay in dining, the same cashier was out and wiping down tables when there were no customers ordering. She also walked to each table in the dining areas as she was wiping down tables and asking all of us patrons how everything was going and if we need anything. The general establishment was well kept and clean! read more

As of today, 27 July 2020 1920 hrs, This location while entering its restaurant with a face mask, will not allow dining without notifying customers before purchasing food, it be nice in advance. read more

Don't go here after 9:30 pm because they apparently are closed before the time shown that they are supposed to be closed. SMH

First time visit here for me. I went through the drive thru and asked what they recommended or what was was a popular item I believe it was called the double chicken bowl. Either way it was all amazing tasting...chicken was fresh in it...rice was tender and the sauces and salsa to put on top were delicious! Pinto beans accented the meal well. I will definitely be back here again soon! read more

El Pollo Loco - I believe it was called the double chicken bowl! I had the drive thru employee help me pick since it was my first time :) - Mexican Near Me - Glendale, Arizona

Let me start by stating that I rarely eat fast food and only tried this place due to a coupon and co-workers recommendation. Was absolutely amazed at how great the food is here, and LOVE the salsa bar (especially the green salsa!!) Everything is GREAT on the menu, and the service is awesome. We actually became regulars at one point so the staff got to know us! The only negative is that the prices can get to be steep, almost as much as a regular restaurant after ordering an entire meal. So at times I wondered why I didn't just go to a regular restaurant and have nicer atmosphere, better service, etc. Guess this is why I haven't been back in a while, but still haven't forgotten how great the food is and would definitely go back. read more

If you want to get some food but don't want to settle for being a "dollar menuaire", the crazy chicken is the place to go. I've had my fair share of encounters with crazy chicken: -my brother was once bitten in the arm by a chicken, and soon was able to lay eggs -after finding inspiration in a pleasantly plump mother clucker, my great uncle's dogs previous owner did (what was in his time) the first ever recorded "chicken dance" -I once took advice from a chicken in Wisconsin, and after pulling over to ask for directions, found myself in Canada. Don't be weary. The two piece breast and wing meal (with a drink of course) is better than getting the best parking spot at work, and remembering when you leave ('cause everyone knows when you get that good spot and forget it SUCKS!). Help yourself to the freshly chopped/diced/picked/squeezed salsa bar while you're at it! Might as well.... You may need some extra tortillas, it's OK! they're only fifty cents! WIpe up with either the napkin-holders on each table or the individually wrapped wet naps and get on your way... you've got places to be... read more

I enjoy the tacos at Pollo Loco, and consider myself a loyal customer but this location really let me down today. I would have to agree with another reviewer that this location has poor management. I requested tacos that were previously on the menu, but were recently removed. I asked the cashier if they still had the ingredients to make the tacos. He said yes, and he'd ask the manager if they could accommodate me. The manager, Alex, said no! I was like, are you kidding me?? You have the ingredients but you aren't willing to meet a simple request from your customer.? What type of example is being set for your employees when a manager refuses to satisfy a customer's request that could easily be met?? Honestly, customer service is clearly a thing of the past when a manager like Alex sets the standard. read more

Drive thru with no cars in line. Ordered 2 items then asked a question which was answered with silence for 2 minutes. Kept saying "hello" with no answer. Got to the window and to informed the girl/woman that we had more. Her attitude was horrible, unapologetic and as though we inconvenienced her. The food was still wrong after multiple explanations and she charged us for food that we did not order or receive. NEVER GO TO RESTAURANTS THAT HIRE PEOPLE LIKE THIS AND MAKE THEM CUSTOMER FACING. ALL IT SAYS IS WE DON'T CARE. I will NEVER go to any of your locations ever after this. We want $15 an hour. Then try doing your job. read more

Oh yum. Why have I never been into El Pollo Loco before? My whole family loves it. If we have a lot of people over, we order one of their big meals with all the sides. They are so good. I always order a large macaroni and cheese and usually eat half of it. They have really good salsas too. If you are going through the drive thru, make sure you request some of their extra salsa- particularly their green one. It is so good. My husband also ask for Anaheim chilis to add some spice to his. He usually goes here for lunch once a week and gets the bowls. I only wish they had a few vegetarian options and this location does not have horchata. Bring me some horhcata! It is so tasty and I wish it was there. read more

I have come here since 2009. But i will not come no more. I order a tostada chicken salad. I saw a big black thing inside my salad. It was a big roach. This happens 9-15-2018. I took my plate to G.M. manager Maria. She told me they never have this problem, maybe i could have done this. I got very upset, i want my money back she refuse. I call my credit card they are taking care of my refund.Be careful what your eating. read more

This location is disgusting. I've tried multiple times to eat inside and the sewage smell is overwhelming.

We were loyal and regular customers. Upon our most recent visit the food quality was poor. They are on a race to the bottom. The bottom is the conclusion. We will not be back. read more

Got on the El Pollo Train back in college and gave it a try last week and was it ever wonderful & cheap!!! This must be a weekly visit...thats all there is to say!!! read more

All of the tables here were nicely wiped off and clean. Unfortunately, though, every chair in the place had crumbs/dried lettuce, etc. Either their customers are leaving secret bits of crap on every seat or the person who cleans off the tables isn't watching where the crumbs go. Pull yourselves together! You have a great product. read more

Everytime I have gone here in the last month they have short changed me! The chicken is subpar as is the service. No-one ever responds to. Customer service read more

We went through this drive thru for the first time. I ordered the Chipotle Avocado burrito and my boyfriend ordered the Double Queso Chicken quesadilla ($6.99). He loved his it was loaded with chicken and avocado slices and cheese and other stuff - and it looked fantastic. My burrito however ($5.99) was huge but mostly beans and rice and cabbage. There were little chunks of chicken throughout but I didn't find the tiny avocado chunks until the very end, along with the chipotle sauce. The service was fast and friendly, and they gave lots of verde sauce and pico de galIo. I would give it 3.5 stars overall if I could. We will try it again I'm sure but I will avoid the burritos! read more

I was a little sad. I usually get great service here. I come about twice a week. Today I ordered three salads and asked for extra dressing. The manager who is helping me rolled his eyes and went to go get it. If i knew it was gonna be a problem I would've suggested I pay extra it's never been a problem before. I'm hoping he was just having a bad day. read more

I visited the store on Bell rd and 59th Ave on Friday July 3rd at 4 pm. This store is my go to when I don't want to cook dinner. That's 1-2 times a week dinner for my family. I went in the store and instead of driving thru. What an eye opener!! 3 of the 6 employees had mask on yes but under their noses!! I had ordered our 32.00 meal and as I was waiting started looking around, 3 of 6 were wearing their mask completely wrong. I asked for the manager and asked if they were not trained how a mask works. She said "they have their mask on" I said I know but not covering their face and told her I was going to have to cancel my order and would like a refund and phone number to corporate. She was irritated I told her I am trying to avoid getting the covid virus. She gave me my money and said I need you to leave now!! I asked again for her name and corporates number. She pointed at the door and said " I asked you to leave!" We loved this place so sorry we can no longer trust that they protect their customers! read more

I've been there many times and the food has always been tasty and hot. The condiments are very fresh and the sides are also very tasty. I will keep going here when I want great food for a reasonable price. read more

I have been using El Pollo Loco for my catering lunches at work for about 3 months now. I order online the day before and never have to worry about whether the order will be ready when I arrive for pick up. All of my offices love the fresh hot food from this location. The manager is awesome and goes above and beyond to make sure everything is set and ready to go when I get there! read more

I don't what happen I used love el pollo loco but something's changed. I ordered the chipotle chicken burrito and all I can say it looked good but was pretty tasteless and then I got chips with it and omg they had to have been 6 days old because how rubbery they where. Needless to say This farewell im not going to el pollo loco anymore. read more

I frequent this location every week and have never been disappointed.... I love the chicken, salads and burritos....this location is always fast, friendly and clean ! See you all next week ...if not sooner. read more

Screw KFC and its suspiciously anemic-looking, super-salty "chicken" pieces. The second that I found an alternative to my husband's weird craving for fast-food chicken, we dumped the Yoh! empire brand. I love me some El Pollo Loco. It's super-cheap (family meal for 4, under $20); the chicken parts are identifiable as real chicken; there are always two to three cooks grilling up a sea of chicken, so you know it's fresh; the marinade makes the meat soooo tasty; and the ranch beans are nummilicious. Love stuffing some of the chicken and beans in a tortilla, drizzling with the avocado green sauce and chowing it down. My kids love it. The husband loves it. We only use this one location. The service isn't the fastest, but it is ALWAYS correct and with a smile. I must admit - my last visit there was less than stellar. I was asked to park until my drive-through order was ready. After over 10 minutes, and watching another dozen or so cars whiz through without having to park, I called the number on my receipt (no, not lazy... a car full of hungry kids), to ask how much longer it would be. The girl who answered quickly mumbled, "Ok, be right there" and hung up before I could reply. I went inside at that point, and asked to speak with the manager. No one would say why it was taking so long (I suspect someone forgot) but the manager had already comped a few flan desserts (not bad for being so cheap). When I explained that this visit was a disappointment, after so many other, very satisfying experiences, the manager asked for my receipt and promptly refunded every cent. I didn't even ask. This removed all doubt as to whether I would return. I will definitely be back. In fact, maybe this Friday... hmmmm... read more

Can't say I would try this place again... The commercial makes it look so good, so my hubby and I decided to give it a try... Well to get straight to the point he ordered a chicken burrito and I ordered the chicken wing meal... He couldn't finish the burrito and left 1/4 of it. About 4 hrs or so later he was violently throwing up, it was horrible, and I was seriously worried. Today he is still weak but at least the puking has stopped... I don't think it was a 24hr bug as I looked up the symptoms and it was salmonella. Sorry El Pollo Loco read more

I love the chicken and the other food choices are also good. The tostada salad and meal bowls are great. El Pollo loco is a great alternative to fast food. read more

the online ordering is totally useless. u need to fix your onlinr ordering. it doesent work all the time. u have to be luckey to get it to work. the worst website i ever used. read more

The food here is fantastic! I was super surprised at how good it was. It is not cheap. It is also not fast... At all. I think the first time I came here I waited 20 min during the lunch rush. Next day it was slightly better but not by much. read more

Went here for my first time with a coworker for lunch and I was pleasantly surprised. I ordered off their value menu which ranged from $1 to just under $2. I got a salad, chicken leg, and a small taco for around $3 - not a bad price, especially if you're low on funds or just cheap. The people were really friendly and had our orders out right away. I liked that they had a little salsa bar with lemons and peppers that you could take to go... not a bad option for a nice quick lunch! read more

I enjoy the chicken at El Pollo Loco. I do not enjoy the wait for the chicken at El Pollo Loco and I was admittedly indifferent to the hair that I found on my chicken at my most recent visit at El Pollo Loco. I had waited for ~ 15 minutes for 3 chicken breasts and a wing (no sides, no drink) so I decided to pull the hair off my chicken, remove the portion of skin that the hair was sitting on and have at it. I will say it was still delicious albeit less than sanitary. read more

Used to be better. Terrible experience for my family. Dirty tables, with a full work crew here. My family and I are getting ready to leave and the staff is laughing and giggling instead of cleaning. They got my order wrong, Pinto beans instead of black beans and flour tortillas instead of corn, like I requested. I went up and asked for corn tortillas and the girl gave me more flour tortillas. They forgot forks for my kids food and then we realized they forgot our churros too. By this time I was getting really tired of walking back up to the counter. It will be a long time before we come back. read more

I just got takeout and sat down at home to eat it. My very first bite/spoonful of soup came with a hair. Brown. Needless to say, I won't be eating that or there again. Furthermore, I called to let them know and they didn't offer me a new soup (not like I want one at this point) and simply said "sorry." read more

They were kind enough to remake my order when it wasn't exactly as wanted. I have a picky eater at home and the original mistake was more from how I ordered so they didn't have to correct the mistake I made. I appreciate their courteous costumer service. The manager and rest of the staff did great. read more

My son and I love to order in from here in Sunday's....it's kind of our thing! He loves the chicken tacos and I always get the classic chicken salad. The cilantro dressing is to die for! Always throw in a couple churros as well! read more

I hadn't been here in years and forgot how good it is. Their $20 3 - course family meal is not only a good value, but incredibly delicious. The grilled chicken seems so much more real than fried chicken elsewhere. And that Pizza appetizer they give you with the meal is excellent. read more

Took my wife here for the first time, service was great. Food... Meh. We've experienced better.