Standard El Pollo Loco. I haven't had any issues with my orders or them taking too long to complete my order. There have been a few times that I've gone and the salsa bar is low on a few items, but if you let them know, they'll restock it right away. I've also ordered a few times off of their app. When I pick up my order, it's usually ready to go. No issues there either. read more

El Pollo Loco - Fast Food Near Me - Lake Elsinore, California

This is ridiculous. You pay for beans, rice and cheese for $3.19 but instead I got basically a tortilla burrito. I didn't get any salsa. I didn't ask if I wanted any salsa. The workers inside they were moving too fast. Nobody wanted to make eye contact with anybody as if they were afraid to help. although this may be off of the value menu, you're still looking for something to be presentable and hardy, and not the size of a child's hand I would not return back to this place. oh, and the restrooms were filthy. I thought they were supposed to be checked at least every hour every two hours you can tell this restroom haven't been checked for a couple of hours. read more

El Pollo Loco - BRC Burrito® - Fast Food Near Me - Lake Elsinore, California

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My wife ordered a burrito chicken cheese and sour cream only the lady over the microphone was very confused about the other then a man came on and said so you only want chicken cheese and sour cream my wife said yes. Then the manager came on and asked if I only wanted chicken and cheese and sour cream only and I said yes again. Then I went to the window and the manager came to the window and for a third time double checked with me that I only wanted chicken cheese and sour cream in my burrito. I said yes so it's been confirmed three times now. I get home with my food. My burrito is salsa chicken only no cheese no sour cream just salsa and chicken. read more

Completely raw tenders. My 2 & 5 yr old were eating. Completely rushed order, all meals were missing something or wrong. I will be contacting corporate with the salmonella concern... read more

El Pollo Loco - Raw - Fast Food Near Me - Lake Elsinore, California

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Rip off! I love El Pollo Loco but $5.19 for a small 5 punch corn is insanity! Shame on your corporate greed for shady tactics of ripping customers off when they buy al a carte. read more

El Pollo Loco - RIP OFF!! $5.19 for 5 Oz of corn? What a scam - Fast Food Near Me - Lake Elsinore, California

This restaurant chain was once a favorite stop for a good salad and chicken. The low reviews have shown how much this chain has fallen. The quality of my order was poor and I would not recommend this restaurant for a good lunch or dinner. The service was fast due to few customers inside. Unfortunately I will not waste my money or time on a company restaurant who doesn't care on the food they serve their customers. read more

El Pollo Loco - Double Chicken Avocado Salad with Drink - Fast Food Near Me - Lake Elsinore, California

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Horrible Service. Would not recommend. Food wasn't good, service was even worse. App not worth the trouble to download.

If I order a taco with no onion and cilantro, and even clarify with "chicken only", it's not to make their job difficult, its for a reason! Too often this location does not pay attention, or maybe just doesn't care, and I've had it. It really REALLY irritates me to pay for food and then have to find something else for my child to eat because they didn't bother to make it the way I requested! read more

I hate that they won't take your order and you have to use the machines. The food is good. But the new service sucks.

They supposedly stopped serving limes/lemons a year ago according to the manager but I know is a damn lie, how are u suppose to eat certain things off their menu without that key ingredient??? read more

El Pollo Loco - STILL SERVING LIMES!!! - Fast Food Near Me - Lake Elsinore, California

I order the double tostada bowl through UberEats and this is what it looks like when I push everything to one side. No extra chicken and the chicken that was in it was dry/cold and tasteless, tostada bowl is barely even cooked, and it looks like someone just sprinkled beans and rice. It seriously was the wannabe broke college kid's version of the normal quality. The only things that were good quality and flavor was the drink, chips, 2 slices of avocado, creamy cilantro dressing, and salsas. I am literally so disappointed at how this passed as a real tostada bowl. read more

El Pollo Loco - The wannabe broke college kid's version of the normal double tostada bowl. Pushed everything to one side and this is what I got for $16. - Fast Food Near Me - Lake Elsinore, California

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This place is ridiculous, I ordered two double chicken tostadas with rice, beans, lettuce and double chicken to go. When I got home and looked at the ingredients and they has maybe a teaspoon of beans and rice, tons of lettuce. The worst tostada I ever had. These were 13.00 dollars each and everything was old and cold. I will never go back there. What a disgrace to Mexican food . Avoid! Otherwise you will be disappointed and ripped off. How expensive can rice and beans be? read more

I went on a Tuesday and had a great meal and fast friendly service from the employees, but the atmosphere felt very tense? I witnessed the boss being very rude to the employees using harsh language/yelling from the back that could be heard all the way to the dining room. She was pale and dressed in a dark marine colored shirt with small red lettering, walking around with another male. I regret not catching her name tag on my way out. Very hard to enjoy a good meal when you have an army sergeant in the back running the place like a prison yard. Especially the poor male employee following her around, seemed very uncomfortable and tense. My respect to all the employees that tolerate this, but even i felt uncomfortable and cut my meal short. read more

I just came in and ordered a keto burrito with breast meat... literally 4 chunks of chicken which was under cooked and just full of cabbage. $12 For a tortilla .5 once of undercooked chicken and a ton of cabbage ! Not thrilled ! Employee at drive thru was very kind and polite, so this review is solely on the quality of the food. read more

Just ordered a family package at El Pollo Loco in Lake Elsinore on grape Street. I have to tell you that the chicken was disappointing to say the least. It was extremely dry, the skin on some of the pieces were like leather and I had to throw them out. read more

Such nice workers !! Super good chicken my favorite is the burritos Good place to relax ! read more

I love this place, it's my favorite El Pollo Loco I've had in SoCal. Between the people, portions and price it's great.

Great food and amazing customer service from the employees. I was there 3/25/25 picking up an order and had the worst experience ever from manager beety she came in and started yelling at her employees on how they were doing things wrong, instead of helping due to the rush of customers. She was rude to all her employees and her demeanor to them is very disrespectful and unprofessional. I will not be coming back here until her demeanor towards her employees improves and or she gets terminated. I feel bad for anyone who has to work for her. read more

Ordered a family meal and a tortilla soup. We didn't receive the condiments that come with it and we found a plastic in our soup read more

El Pollo Loco - Tortilla soup - Fast Food Near Me - Lake Elsinore, California

Two stars only because the food is good. I ordered online and picked up in the drive thru. Worse customer service Ever this guy name Jesus was soooo rude closed the window while asking him for salsa then he said "next time put it in your order" like if Has to tell me what to do. Really rude guy. I asked him to call his manager Carlos which he didn't care either cause he just stood and said "ok" I usually prefer this pollo loco than the one in Wildomar but I might just stop buying Pollo loco. Which I know that they might not care but the guy Jesus is the worse person to work in customer service. I would be willing to pay him just to stay home that way no one ever looks at his very inconvenient face. read more

Pulled up on Black Friday(day AFTER Thanksgiving) at 814p and they are already closed. If you're going to list Holiday hours and plan on including Black Friday's when you feel like closing up. Just put it on the schedule so customers don't drive all the way to your restaurant to watch your employees clean up through the window. Just asking to be professional. read more

El Pollo Loco - Restaurant Hours - Fast Food Near Me - Lake Elsinore, California

I arrived at this location for a four price family meal breast and they told me it would take 30/45 minutes to make additional breast. This is insane these people are always making me wait at least 15/20 minutes every time I go for any additional chicken the local el pollo loco and when I arrived too the window the female refused to give me her managers name at the time as well as her name she said there's nothing they could do and they blamed it on a rush when it's every single time I go there's a wait! They're unprofessional and they neglect their duties as a chicken fast food restaurant. read more

El Pollo Loco - The manager at the time and the female that went to the window facing her. - Fast Food Near Me - Lake Elsinore, California

Another friggin restaurant going to these lazy annoying Kiosks. If you want to turn off a customer this is it. You wonder why In N out is always busy? They actually focus on the customer. .Seriously, these are what make customers not want to come here. Thos will be my last time here. Are you really that lazy that you can't take an order. Now I have to stand behind people trying to figure these dumb things out. read more

I figured the taco must be amazing if it was over $5 ... then I open it and see the amount.l of meet and wonder if I bought the dollar menu version!!! Unbelievable! read more

El Pollo Loco - Crunchy Birria taco - over $5!!! - Fast Food Near Me - Lake Elsinore, California

Very disappointed with this place! There has been multiple times that drive thru order was wrong. The most recent was today. In addition to the wrong order the 2 tacos barely had any chicken, it was all lettuce. Last time I will be going there! read more

El Pollo Loco - Avocado chicken taco - Fast Food Near Me - Lake Elsinore, California

My chicken was under cooked every time, I should've taken pictures but trust me here they cannot cook at this el pollo loco every time I order a family meal they under cook it or they use old chicken or the chicken doesn't have any meat the wing is empty is that chicken breast cos that had the amount of meat as a wing??? Don't get me started about the sides the rice was nasty as hell over cooked, the Mac and cheese over cooked. I wouldn't mind if they took their time they really want to cook under a certain amount of time which is understandable but at least cook it correctly. I have told them to take their time and cook it and they look at me like I'm crazy. This isn't the first time but definitely the last time I'm eating at thit particular el pollo loco read more

Manny, thank you so much for the great customer service you provided my mother. You made her day! :)

Have always done such a great job, but they claim to take EBT and the multiple times that ive gone they decline it, i just dont understand why they claim to accept it, if the multiple times ive gone they DONT. and ive called ebt and everything is clear on my end. Manger does absolutely nothing to get anything straightened out, they dont update their systems or card readers. read more

This location can never disappoint me with their delicious and fresh tasting food along with their amazing customer service. I can never go wrong coming here with its convenient location and its consistently nice looking interior. read more

Had a good experience at this store , Serena was very helpful and kind , loved my double chicken tostada ! Will definitely be coming back

Tonight my wife went to buy 8pieces chicken meal and wait for the order. She noticed a guys cleaning the grill and the other is cooking . Half of the grill is cleaning and half of the grill cooking the order. She is so bothered about how it's being cleaned being too closed to food being cooked. she's pretty sure that the liquid being used for cleaning has chemical in it..there's should be proper procedure and need to highlight the cleanliness of food being served. read more

Dear El Pollo Loco employees. When customers come to your store they expect the food they know Wl Pollo Loco is known for. People eat their eyes first. When you just slap an order together, it's not appealing to eat. I want it to look like the picture or your advertisement. Rice, always overcooked. Chicken in the Pollo bowl, little to none. Beans you can find a few in all the rice. Just poorly made food. Think about how you want your food to look when you go to a restaurant. Then apply thar to When you're preparing someone else's food. Because it's fast food doesn't mean it should be poor food. I think management should do a little better on managing the store and making sure that customers are getting what they paid for. My last bowl had three cuts of fat not chicken. Disappointed and won't be visiting this El Pollo Loco no time soon. read more

If you want Mac n cheese soup, come to this place. Horrible food quality. How can someone mess up Mac n cheese!!! I love pollo loco, but this place is ran horribly. The pollo loco on collier st next to Home Depot sucks too! read more

El Pollo Loco - Disgusting ... it was like Mac n cheese soup!!! How does someone mess up Mac n cheese. Lol - Fast Food Near Me - Lake Elsinore, California

I enjoyed my visit today. The dinning room was clean. I love getting the double tostada salad with extra dressing. That green stuff is so good. They were really friendly. read more

Love El Polo chicken but the size of the leg and thigh are ridiculously small and the sides are smaller too! With a drink, this meal was $10.69! Not worth it! Also, it was about 68 degrees inside, to cold!!! read more

Amazing customer service, great food, and nice restaurant. We definitely be returning to this amazing location. Also my favorite place to eat read more

This location has definitely improved. Went in during lunch hour and service was on point for me, staff was attentive to my order. Food was also delicious, fresh food and perfect serving sizes. read more

I've been going to pollo loco for years and this one is always great. Friendly and cashiers and great food

Let me say, this is the only one I actually like going to in my area. Food is always hot and tasty. I want to give recognition to Trent!!! Young man, you always have a positive attitude and give such great service. They are lucky to have a good employee like yourself. The other staff has always been friendly and great also. So kudos to establishment, and thank you for providing great service. read more

The food was ok. Been a loyal customer for years . Paid for a side of sour cream . That's what i got a dollup. Nice . read more

El Pollo Loco - Small side of sour cream not even full. Real nice . Been a loyal costumer for years , this is embarrassing - Fast Food Near Me - Lake Elsinore, California