The restaurant was very clean, staff was very polite and respectful. Food was great as always, i just wish you got more short ribs in your order, but other than that. The food is always great. Sometimes the parking is hard to get being in a very busy shopping center. You guys and gals are great keep up the amazing work. I most of the time get Nyla taking my orders and she is always very friendly and helpful, keep up the great work. read more

Ono Hawaiian BBQ - Front and kitchen always clean and organized. - Hawaiian Near Me - Lake Elsinore, California

This would have been a solid 5 star experience as I was craving fish and they had an $8 Aloha plate special where I got their fried fish, it was so good, their tartar sauce was bomb! We ordered online for pick up, did some shopping across the parking lot while we waited. The food wasn't ready when we got there, but it was done and delivered to my husband in the span of time it took me to use the restroom. Service was friendly, the bag was tied up and we were told everything was in there. We didn't realize the guava pie we ordered wasn't included with our order, that was a deduction of a star as your restaurant was empty at lunch so I don't feel like this should have even been an issue. Then I deducted another star because I emailed customer service in regard to the issue and was never contacted back and we live 30 minutes away so I wouldn't drive back for $4. At least I know that I like the fish so I will be getting it at another closer location to us for our next visit. read more

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It looked busy when I walked in, but everyone was eating, so the line was pretty short. Yay! That's about the only perk though. While waiting for my order, I heard the number before mine get called and I saw the bag for my child's keiki meal, being placed on pm the counter. I stood up, making eye contact with the person calling out order numbers, and they went to the register. I'm totally fine with them taking orders, but to have eye contact with me and then go to the register (when someone was already on the register with only one person waiting), is kind of rude. On top of that, right after they took that one order, she looked at me again and then called out, "I'm going on my break!" ‍ She looked at me again and then walked off, so I got even closer to the counter, having another cashier look at me and one of the chefs look at me. No one saying anything. After another minute, finally, someone approached me. I said that I'm pretty sure that's my order and she confirmed it. I should have checked it before leaving. My child's meal was missing macaroni salad, which I specifically asked for and the cashier repeated it, and had it on my receipt. We got home, no mac salad. Cue sad music. So guess who didn't get to have mac salad? Me...I was craving it, the entire reason I went there. And what made matters worse, the crispy shrimp was overcooked, so I traded one of my white fish filets for the overcooked shrimp. And the filet I had left, cold in the middle! Ugh...I don't plan on coming back to this location again. It was all just a huge disappointment. At least we got a stitch bag, so that was the win of the day. ‍ It just felt like they didn't really care to be there. I mean, when I was getting some katsu sauce, the cashier was cleaning the counter and kind of just swiped everything quickly, having them hit the wall and then the back of the sauce dispensers. I can give grace for people having a bad day, but I've worked customer service before too, be a professional and be upset on your break. Don't have that kind of attitude at work. read more

Ono Hawaiian BBQ - Hawaiian Sun Guava Nectar - Hawaiian Near Me - Lake Elsinore, California

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Don't get my review mixed up. The food here is amazing. I love this place. Coming from Hawaii, this is the closest place to getting Hawaiian style food at a fast and convenient place. I am writing this review because this metal fray from either a bbq cleaning brush or a metal bristle style S.O.S. Sponge. It was caught in the back of my throat and tonsil and caused minor lacerations and bleeding. I am reporting this place to the BBB,FDA, and OSHA! I hope this doesn't happen to anyone else. Metal string was in my fire chicken plate. read more

Ono Hawaiian BBQ - Metal piece/string from an S.O.S. Pad or BBQ bristle cleaner this was lodged in my throat and wrapped around my tonsils. - Hawaiian Near Me - Lake Elsinore, California

We got takeout today...hot, big portions and super delicious. Wish I could share the service and ambience but my friend picked up our meals. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Lake Elsinore, California

Really good BBQ beef and island fire chicken Cashier is nice and friendly Food is cooking at the moment so take about 10 minutes to get your order but it's worth it!!! read more

Ono Hawaiian BBQ - Table - Hawaiian Near Me - Lake Elsinore, California

Food was really large portions...it could feed 2 people easily ...I had spicy fire chicken ...onions, broccoli and cabbage that came with two scoops of rice and some mac salad ..my Grandaughter had teriyaki chicken with the sides ..and her fiancé had beef platter ....they had a sauce bar ..nice medium size space.....with bright yellow colors and beautiful plants..staff was very nice as well...quick service ..let us know it was made to order ..still very small wait..background Hawaiian music ..made me want to get up on the table and hula dance... parking right up front read more

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I ran in to use the restroom and ended up buying a bowl because they smelled good. The shop (and restroom) were clean and bright. The employees were super friendly explaining their menu and offering choice. I got a grilled lemon chicken bowl. They chicken was tender and had a good flavor. The rice was cooked perfectly. I was not a fan of their sauces and I ended up eating it dry. read more

Ono Hawaiian BBQ - Grilled Chicken Breast - Hawaiian Near Me - Lake Elsinore, California

Love this place the food is always yummy. Especially the macaroni. Love that they put fresh vegggies under the meat because I love eating that too. Cute little spot and service has been good every time we go. read more

Ono Hawaiian BBQ - Hawaiian BBQ Beef - Hawaiian Near Me - Lake Elsinore, California

I wish I caught the women's name, who had helped us with our order. We had planned on ordering a catering order from here, but had not realized the order needed to be placed days in advance, according to the website and online ordering. After panicking, since I waited til the last minute to order our catering order, I called this location and the lady on the phone could not have been more pleasant and helpful. We were able to place the catering order the day of, (about 4 hours in advance). When we arrived to pick up the order, I could tell it was the same woman at the register, who had taken to order over the phone. They were very very busy, but she was so kind and made sure everything was ready for us. They were about 15 minutes delayed, but she kept us informed and even offered to help me to the car once the order was ready. Honestly, you don't see this kind of work ethic and positive attitude anymore, especially since she was handling a lot at one time. Just wanted to shout her out! And say thank you to her! This was on Sunday 8/31. Also, the food was AMAZING. Everyone loved it. Portions were huge for the price you pay. We will definitely be back. read more

The customer service from December was awesome and friendly. I had the island fire chicken and it was very good with a lot of flavor as well as a nice size portion, the macaroni salad is the bomb. I will be back to try all other options of meat. The restaurant was nice and clean as well, I recommend this spot for some good Hawaiian bbq. read more

Ono Hawaiian BBQ - Island Fire Chicken - Hawaiian Near Me - Lake Elsinore, California

Love it here ! Always have great food and service whenever I visit! The cleanliness of the restaurant is appreciated as well

Have to say I usually never liked this place normally but after my experience with Callie changed! Such an amazing experience and great food! Poor girl looked so stressed but she did amazing! great experience overall! read more

When I was waiting for my food. Two employees went to clean the bathrooms with gloves on... great! Returned with gloves on and threw the towel they took with them in the trays )the ones you serve the food on for eating in and then tried to give me my food with this gloves on. Needless to say I will never go back to this location. Please train your employees. read more

Chicken was chewy and the macaroni salad smelled bad and couldn't finish. Very disappointing

Chicken was overcook , and there was fly all over the bagging area ......................................................... read more

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Husband literally goes here once a week for lunch. So when I got into this yelp experience there was no need to convince him to go here for dinner. I got the shrimp and bbq chicken plate and he goes for his usual chicken katsu. We love their Mac salad so much! So we definitely Got a side of Mac salad with our meal. There's plenty of seating so we dined in. Their katsu sauce is a MUST with the chicken katsu and almost anything on their menu! Their BBQ chicken was a hit with my 4 year old too! read more

Ono Hawaiian BBQ - Shrimp & BBQ Chicken Combo - Hawaiian Near Me - Lake Elsinore, California

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I just ran in to pickup Togo food and I walk in and the inside is just as hot as the outside! (Which is 101 degrees). I asked the employee if the owners are going to fix the ac and they shook their head no! It is cruel to make human beings work in those conditions. Fix your damn ac! Lord knows this company charges enough for the food to afford it!! read more

Ono Hawaiian BBQ - Screenshot to prove the temperature - Hawaiian Near Me - Lake Elsinore, California

Tried the kalua pork plate a couple of days ago. Two small scoops of rice and a side of macaroni salad. The pork had a slight smoky flavor but was a bit dry. The base was boiled cabbage and two pieces of broccoli. Overall, an OK meal. I'm not sure if I'd try anything else. BTW, they don't have spam musubi, which is a favorite for islanders. How could you not have a version of that at a Hawaiian restaurant? read more

Food was immaculate. Customer service from one team member was not good. Very rude and forgot my Hawaiian sun drink. Thankfully another team member saw me waiting at the register and assisted me. Team member who didn't help me looked very upset at me and threw my cup down very aggressively. Walked away before I could finish my sentence. Store looked very clean. read more

I always order online and then walk in so I don't have to wait. Ana greeted me warmly and checked for my food. It was ready like always and she is so nice! I went to get sauces and she even came to check and see if I needed anything! Best customer service for ordering to-go! I got the Chicken Katsu plate with two scoops of rice and one scoop of macaroni and it even comes in a bed of veggies! It's always fresh and delicious! read more

The first time visiting Ono; it was wonderful I love the variety to choose from and it reminded me of Hawaii... the friendliness of employees, the cleanliness of the establishment, environment was nice, mellow and busy. The prices were reasonable and the food quality is good. I have only had one mishap here in regards to having an order not made properly though they rectified it immediately and we're very apologetic. I appreciated this greatly as to a lot of the establishments placing the blame on the customers instead of themselves so thank you for this. Ono is my go to eatery for when I want to have a great tasting meal, brings me back to hawaii Everytime. Fish is nicely cooked and flaky with great flavor, I have had the salad which I really wasn't a fan of but everyone's tastes are different ( the flavor of the dressing was weird to me ), the shrimp were cook thoroughly and flavor could be picked up a notch, spam was awesome plump and flavorful along with the Rangoons I believe they're called ( with the cream cheese in it ) though warning they don't have the sweet sauce to go with them if you are a fan of that. Don't forget to stop off at the sauce station to pick up some extra sauce for your food if needed. Don't forget to check if you have your utensils and napkins all located at the sauce station where the drinks are located in the back of the room near the registers. read more

Ono Hawaiian BBQ - Spam Musubi (2 pcs) - Hawaiian Near Me - Lake Elsinore, California

Ono Hawaiian BBQ ... Are you like me and have been to other locations with less than desirable results? Ok, give this location a try. There's a Ulta & Marshall's store in this strip mall too, so for me it'll be a winner-winner chicken Katsu dinner (wife=at least 2x per month) The food here is prepared properly and is pretty good too. I had the Kalbi/Katsu combo plate. Kalbi ribs: flavorful, moist and meaty Chicken Katsu: crispy and tender. Although, I wish it was a thicker piece as this serving of chicken is pretty thin. The Mac salad is good as is the rice, which is very important :) The service is friendly, food is ready in a timely manner, dining area is clean and comfortable. Make a sure to see my mouth watering pics :) ;) Take care! read more

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We love their food. The Mac salad is fantastic, along side of the Katsu chicken, and teriyaki chicken & rice. It can get pricy if you are feeding the entire team but each plate has enough for plenty of leftovers. Even a teriyaki chicken bowel is a great quick lunch. It will leave you stuffed. I would say the only drawbacks to this location are: 1 the plexiglass between you and the register makes it hard to communicate. 2 they don't cut the chicken all the way through, pair that with a plastic fork while eating the the car, you will make a mess of it. But in all fairness with the amount of quality food you get, I am just fine with these obstacles. read more

The chicken and fish here are very tasty. Especially with their sauces. Macaroni ,Cabbage and rice perfect the meal. read more

Ono Hawaiian BBQ - a tray of food and a drink - Hawaiian Near Me - Lake Elsinore, California

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I love going to ono it was very busy i made my order through yelp. I will admit my chicken katsu wasn't as crispy as it usually is but I still give them 5 starts for overall consistency of food and service read more

Small clean location with limited seating. The line for ordering forms between the tables, which restricts seating even more. Employees were very kind, and I was greeted once I came through the door by both the cashier and their manager. I ordered the chicken bbq plate and a drink to go. The drink cup is small, and according to the cashier, was the only size available. Even though they were a bit busy, my order came out quicker than at other Ono Hawaiian BBQ locations. The chicken was juicy and tender, the macaroni salad was great as always, and the rice was warm and a bit sticky. Only complaint is that their serving of macaroni salad was small, smaller than other locations. They did give me a few coupons with freebies and discounts. Overall, it was good, but I would probably go to the location in Perris instead, just for the bigger portion sizes. read more

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we were waiting in line making sure we knew what we wanted, just got there. just to be pushed out of the way for them to say their was someone behind us. she had a really bad attitude, and we will never be coming again. read more

I ordered the seafood mix and got FOOD POISONING! I've been in the bed for two days now read more

I have been here on multiple occasions and my food is always burnt. For the amount I spend, I shouldn't have to wonder if my foods going to be good this time. This location is the worst location I've been to food wise. If I really wanted ONO, I would drive the extra 30 min to get else where. People are nice, food is disappointing especially with how much the food is. read more

So the 1 star is for cleanliness. I pointed out to a worker sweeping the floor that the lights were very dusty and dirty. She replied "0h cause we don't have a duster"‍‍‍‍‍‍‍really, y'all don't know how to grab paper towels and wipe it down with some soapy water. OMG!! The food was good but you lose your appetite when you look up and see the dirty lights. read more

I usually love this place but I ordered a chicken katsu plate and they gave me a bunch of scraps. Theres a bunch of pieces of over fried chicken and they are so hard i cant even bite it. Super upsetting read more

Ono Hawaiian BBQ - Chicken Katsu - Hawaiian Near Me - Lake Elsinore, California

They have their own online ordering now- sign up. 20%off if ordering on line. They do not seem to pick up the phone from the number posted on Yelp- so order on line. Sauces no longer pre packed- you must go to the area by the drinks and pump it, put a lid on it. The place always gets my order correct. I have one seafood allergy person in the house-- the cashier was honest and said the seafood mixes on the grill as does the fryer so, best not eat items on the menu for seafood allergy people #crosscontamination I do appreciate the honesty since it's an Epi pen use when exposed. I walked to the place next door for the one meal for my seafood allergy person. I got the BBQ beef plate and an aloha chicken Katsu! Ate all of it over two days- still delicious even left overs. I did get thirsty -- so salty-- but I love it. read more

So yesterday I went back to use a coupon and we got a chicken katsu plate and a free mini chicken katsu. Chicken katsu btw, is not my favorite so I already don't like my meal, but to top it off the sauces were bad and my bf loves chicken katsu and he hated his meal too. The only reason this is not a one star is because of the last meal I had and the spam musubi was good and wrapped well. read more

Ono Hawaiian BBQ - Island fire chicken - Hawaiian Near Me - Lake Elsinore, California

We've been here couple times, mostly take out . Their food is make by order but the waiting time is not too bad , the service is fine , the only thing I want to say is they put a note at the door " mask is highly recommend " but all the cashier at the register all wear their mask under the chins all the time !! I understand it's not any issue now if people want to wear a mask or not , but I rather if you guys wear it , wear it correctly or just don't wear it ! read more

The restaurant was very clean which was the first thing I noticed! At the time it was Cash only in which we seen about 4 customers leave because of it which was money lost for the business. Food though was delicious!! The service was great and professional!! read more

Unfortunately, NO indoor dining and NO refills. Sorta surprising since even Golden Corral has indoor dining AND drink refills. And they STILL charge you the same price. However, they do give you a decent amount of grub! So they get a star back. read more

Ono Hawaiian BBQ - Hawaiian BBQ Beef. - Hawaiian Near Me - Lake Elsinore, California

Food is very good love the Seafood plate Yummy. When I lived in Sun City ate at the one by Home Depot for years. Now the one here in Lk Elsinore. read more

I eat here almost once a week, it's so good! Always fresh n the customer service here is always good. I'm a fan of the Hawaiian chicken and I always order extra mac salad! It's the best! read more

Overall good quality food, I really like there Hawaiian style short ribs. Their service was a bit slow but food tasted great! Would definitely go again! read more