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    El Pollo Loco

    2.2 (95 reviews)
    Closed 10:00 am - 11:00 pm

    Order El Pollo Loco Takeout or Delivery

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    EL POLLO LOCO ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for kids
    Good for groups
    Dogs allowed

    Recommended Reviews - El Pollo Loco

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    Gristle, skin, fat and mystery chunks in my carbon tacos
    Jennifer M.

    I usually prefer this location but after tonight I changed my mind. We ordered 2 chicken carbon taco meals and while it was ready super quick the tortillas were hard as if they weren't fresh which is not the biggest issue. The meat was chopped with fat, gristle, skin and chunks of bone? I'm not even sure what was going on but here's the pic just to confirm that the "meat" was more than we anticipated!

    Double chicken queso bowl made perfect

    Great double chicken queso bowl made perfect. I've been to many other pollo loco spots where they change the ingredients not over here.

    Ordered a chips & guac. this is the nasty quality I got. El pollo loco needs to stop frying chips,churros, crunchy tacos, & shrimp all in the same fryer to save money. It's nasty. There's 2 spots to fry in, keep one clean for chips and churros. They need to change their oil frequently. Chips tasted as terrible as they look. Horrible quality not even full size chips. Chip bubbles had dark oil in them. The guacamole was made with the avocado for salsa base. You can see the quality and taste it. The avocado paste has a certain type of taste to it. Lemony but not natural nor from the lemon juice bottles. It tastes fake. Nothing like actual fresh chips & guac. I heard this pollo loco was terrible but I was desperate to get something to eat as I still had a long drive. Never again coming here

    Will use this if I feel like going again.
    Maricris R.

    El Pollo is a favorite and food is always great, but tonight I had a pretty disappointing visit. Got food through the drive thru and I think it would be nice for server to ask in the future if customer have a rewards program, so people can enjoy the rewards and get to come back. She took my credit card and I showed my rewards: birthday discount and discounted chicken burrito but she said she charged me already and don't want to cancel it and do it again. Staff also did not ask to scan my rewards on app so I can earn points:(( knowing that I can't add points after the fact now. So the chicken burrito reward expires today, and hopefully I get to enjoy my $5 birthday if I go back before it expires ( we don't eat chicken everyday). El Pollo afterall is not cheap at all. I just felt there was Just no consideration. The lady just said she can't do anything and cannot cancel and start all over again, unless I go in ( not with kids in the car). So just not my day , I guess. Update: I did email the website but have not heard from them.

    Grande Avocado Chicken Bowl
    Betty H.

    This location is conveniently located right off the 215 fwy east of Nuevo exit next to Sizzler with drive-thru and plenty of parking since it's in a shopping center. I've stopped here several times as I pass by and have always been satisfied with their service specifically because they always get my order right which is not common in my experience with other restaurants. Staff is friendly and very efficient specially during rush/lunch time in drive-thru. I tried their 'Grande Avocado Chicken Bowl' and tasted really good with fresh ingredients and perfectly grilled chicken. Overall I'm happy with this location and will definitely stop by again when I'm nearby.

    The food was delicious my chicken was juicy and crispy at the same time. The cashier was very friendly. And the service was very fast . The restaurant was clean also the restroom.

    Maria M.

    I love pollo loco Everyone here is always really nice the food is always really good they always give me my food to go to is perfect nothings ever missing the food taste good

    Fucking Pico...what a mess!
    Ashley Ta'Nique ..

    Now I remember why I don't come here. You guys are seriously careless and your employees don't give a shit. I ordered the chicken nachos with extra cheese no pico. I pay, they have me wait in curbside pickup only for this chick to come out 5 minutes and hand me my order with the nachos turned sideways with...guess what...PICO!!! Not only did she clearly not care, I can't even believe she handed my food to me that way. You guys suck and should be ashamed of yourselves! Hire better employees that give a shit!

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    11 years ago

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    11 years ago

    they need to clean the salsa bar , it was a mess the food was ok , not a big fan of EPL

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    Page 3 of 3

    Ask the Community - El Pollo Loco

    Review Highlights - El Pollo Loco

    I came by Sunday at 5pm and they had a line wrapped around the building for drive thru so I went inside.

    Mentioned in 10 reviews

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    In-N-Out Burger - Double double double double

    In-N-Out Burger

    3.4(68 reviews)
    0.2 mi

    I rarely leave negative reviews because I genuinely appreciate the quality and customer service…read morethat In-N-Out is known for. Unfortunately, my experiences at this particular location have been consistently disappointing. I live within walking distance of this restaurant, and nearly every visit has involved some type of issue -- either my order is prepared incorrectly or the shake machine is unavailable. Most notably, the shake machine has reportedly been "down" during my last three consecutive visits, which has become increasingly frustrating. What makes this especially disappointing is that In-N-Out has built such a strong reputation for excellent service, attentive staff, and operational consistency. Sadly, this location has not reflected those standards in my experience. And I hate to say this but, its the demographics of this location. I say this eith the upmost respect but its TRUE. At this point, I have chosen to drive approximately 30 minutes to the Menifee location instead, simply because I no longer feel confident visiting this one. I truly hope management takes customer feedback seriously and works toward improving the reliability and overall experience at this location.

    If only I can add a 0 review, I WILL!! I ordered a hamburger…read morewith two patties and spread ON A BUN no veggies and no cheese for my niece, and they gave us two patties with spread on a separate box it's ridiculous. I came back to ask nicely that my order was wrong and they charge me again for the bun, they didn't even fix the problem and they didn't even put the patties in the bun. They just handed me the bun and made me do it myself. They didn't even let me explain my whole problem. You guys need to work more on training your employees and make sure they pay attention to detail

    Photos
    In-N-Out Burger - Let's go!

    Let's go!

    In-N-Out Burger
    In-N-Out Burger - Ice pink lemonade

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    Ice pink lemonade

    Papa Smash - Smash Burger meal

    Papa Smash

    3.2(26 reviews)
    4.0 mi

    First time trying out this burger spot. Place is nice and clean very nice to see a clean restroom…read more I ordered the double smash combo it set me back almost $20 dollars, not bad considering you'll pay more in L.A area. The customer service was very good. They gave me a couple different sauces to try. I was really impressed with the taste of the smash burger it had great flavor plus the buns were super soft. Another thing I really enjoyed were the French fries nice big portion of krispy fries that were on point with the perfect amount of salt, very glad they have Coke products to drink plus they have a pretty tasty pink lemonade. I really enjoyed my visit plus the food was great. I definitely recommend this burger spot. Next time I'll try there milkshakes they look fire!! Thanks for putting a great burger spot in the Inland Empire.

    Casual burger joint conveniently located off Cajalco next to the Chevron Extra mile. Has a drive…read morethrough for extra convenience. It was my first time trying and it felt like a mom and pop In and Out. Similar to in and out, their menu is simple, with a few extra touches. The smash burger patty was crispy on the outside and well seasoned like a good smash burger should be. I wish the bun was a bit more grilled, but still very enjoyable nonetheless! The fries were crispy and well seasoned. My favorite was their house sauce. They also offer a spicy version which is perfect for those who want a lil extra kick. I didn't get to try their shakes but they did look awesome! It's a small spot and when I went there were only two people working. But they were HUSTLING to get drive through orders out as well as mine (I walked inside). My dad lives in the area so I'll definitely stop by again on a future visit.

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    Papa Smash
    Papa Smash - Papa Fries!!!

    Papa Fries!!!

    Papa Smash - Inside

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    Inside

    El Pollo Loco - mexican - Updated September 2026

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