*Everything in this review is from the perspective of an almost 40 year old, working class person, who is by no means a jetsetter, but has been around the block and worked / traveled around the country enough to know better*
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"Hey man, I'm just doing my job...you don't have to give everyone an attitude." - Anonymous male employee
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Folks...instead of being a victim, pulling the race card, and especially before "akkin a fool" at your store, let me instead pose to you these simple questions, preferably for the next team meeting (if you even conduct those at your establishment):
1) When was the last time any of you reminded each other to smile at work? Either for each other, or for the customers.
2) When was the last time any of you said "Welcome in!", or "Welcome to El Sabino!", or "Have a great day!"?
3) When was the last time any of you offered your own names, or even attempted to have a quick interaction with any of your customers?
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I'll own it if I'm perhaps a little cranky because I forgot my ID and roll my eyes at having to drive home after working all night, that's on me.
But guess what? You work in customer service, at a liquor store.
I've worked at liquor stores, and at bars, and a couple night clubs, and I know for a fact that your hardened shells and grim faces as you conduct the necessary, but mundane and repetitive daily operations at your store are a failure of your leadership, and management. (Most likely the big ex college football player bro guy who has never been rude to me, but who also kind of walks around aloof, unengaging, with one air pod in)
While I certainly don't walk into a mom-and pop or franchise liquor store expecting to be "wow-ed", I can certainly say as a new-comer to New Mexico who has had a 93% positive experience just about everywhere I've traveled to across the state........that you guys are super wack, and need to stop projecting your frustration onto customers, and that means any customer, as long as they are paying, and abide by all the signs posted on your door; indicative of how many truly intoxicated and actually unpleasant people you deal with every hour.
You might be the only place within 15 miles of the Rez to buy booze and snacks for people passing through, or on their way home from work...but don't let it go to your heads.
Fix your face, fix your attitude, and pause before you accuse a paying customer of having one.
Thank you for relieving me of the displeasure of ever having to kick myself for forgetting to buy my beer on the way home from Gallup....I'll save money, and keep my spirits where they need to be, considering the admittedly slum lord prices you guys charge for everything in the store, especially the gas station level food.
Having said all that, the 2 stars is for semi-convenience, and the cool selection of vintage candy.
Will not bother posting a picture of this converted gas-station dump.
Park the brand new Toyota Tacoma in the shade genius, it's better for re-sale value.
and don't forget to whistle while you work.
:D
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Instead of calling me 12 times from multiple numbers and leaving incorrectly addressed voicemails.....have just one team meeting, and take a step towards addressing your workplace culture.
It would probably take less time, and result in more business.
PS - Before expressing my opinion, I checked out what other people thought....yall know you got some work to do.
Thanks and regards read more
