I give this place a negative rating, but have to put at least a 1 for it to appear. They have horrible service, especially Erika. Has a negative demeanor at all times, never smiles.
I had my wedding here. At first, Melody was super nice, seemed very accommodating to my needs. We reserved five months prior to our event. The hall walls were not as visually pleasing and the frames they had were going to be taken down. She told me they were going to bring those down per our request. She also said that we were going to be modifying the contract as we went along, she didn't have to know all the details until a week before our event. I had millions of questions along the way, so every time I would call Melody, she would not be available, they kept telling me that they were going to call me back and never did. I would try for days. They would sometimes pass me to her sister Erika (which always has an attitude, never smiles, total bad person, (for lack of a better word) just so you can have an idea how bad she behaved with us) after waiting for 20 or more minutes just to tell me that it was Melody the one that I had to speak to. Melody and Erika are twin sisters and Ruben is married to one of them. He was nice, and was the one who answered my questions when I went to take measurements of the hall to cover the walls. I had purchased cloth costing more than $100 to cover the walls. The sisters are the owners, and I guess they feel entitled to act and lie as they please (not Ruben of course).
Few days before my event I went to check the hall to see how I was going to do my set up. It turns out they had painted the walls and they never informed me of such. I had already spent hundreds of dollars in cloth and pipery to cover the walls. She had raised the prices of the champaign, told me that the frames were not going to come down, and over charged me for guest that did not show up. I was furious, those frames are horrendous and do not go with a wedding these. They just didn't want to take them down just because. They had no good reason other than no. This ruined my wedding day and pictures. It was really embarrassing to have these as my background. I had to deal with Erika most of the time, she was horrible with me. Worst customer service ever. I would NOT, I repeat DO NOT recommend this place for any hall rental for any event, especially one of the most important milestones in your life. The Better Business Bureau will be informed about the lying and overcharges and horrible customer service they give to clients who simply try to have the greatest event, but instead they crush those dreams for no reason other than rob people. read more