BEWARE! This is not a restaurant you want to spend your hard-earned dollars at, once you understand that's all you mean to the owner, Alicia Gutierrez--MONEY. My family and I had the ill-fated experience of eating at El Tapatio yesterday with a large gathering.
Let me explain. Our lively group was gathered to say goodbye to dear Friends from our congregation. The service was spotty and confused, perhaps because it was such a large group, but I think they managed to finally keep everything straight. In this age of health-related dietary restrictions, we had to order something off menu. Attempting to make it easy on the waitress, we ordered 4 identical simple burritos--no meat, no cheese, no sauce, no frills...just a burrito served on an otherwise empty plate.
Unlike fair pricing at other Mexican establishments, mind you, nicer ones here in Porterville and down in southern California, El Tapatio's owner's policy is to either start with the "equivalent" highest priced item on the menu and add the price of avocado OR start with their base price for an "air" burrito (tortilla) and add everything you put into your burrito at a premium (whichever proves to be the higher price). When I got the bill, I was incredulous!
Thinking there'd been a mistake, I asked the waitress to go back to the manager to reprice our simple order. She returned rather quickly with the same bill and said there had not been a mistake. Then I asked to speak to "Alicia" who she said she had talked to. When I did, I was already met with disdain for seeming to question a decision he had already been bothered with. I firmly but politely told him, if he wasn't willing to adjust the price [any reduction would have been seen as a peace measure], then my family and I would not be returning to his restaurant. Alicia said no and waved me off. Then, with hands filled with receipts and money he laughingly added, "Look around. Do I look like I would be hurting if you did that?" I remained calm and responded, "I'm sorry you feel that way." In a smarmy, condescending tone he retorted "Well, I'm sorry you feel that way!" Looking him pleadingly in the eye, I nicely said, "But I don't think you do, and that's what bothers me." Not one to let a woman have the last word, he hastily spewed "I've been in business for 40 years, honey. I don't need you."
In this age of #MeToo and #TimesUp, did this haughty man really refer to a woman he was already disrespecting as "honey", and dismiss me like a bothersome gnat? Not to mention, I had my daughter with me.
His behavior toward me is inexcusable, and sadly, I doubt I'll be the last to experience such unkindness, given the ease in which he expressed his thoughts in such a vile manner, while I remained respectful and kind.
He will not be receiving our patronage in the future. You decide if he needs yours . . .
After all, is a meal really worth supporting and rewarding such attitude and behavior? read more