If I could leave a 0 stars or promote them to lose stars I would, went in for a simple oil change remember I had no leaks when I dropped it off then they bring up I have a small leak minor leak in my oil pan a week goes by now my engine is locked up, I take it to my mechanic and he drops plastics and find a bunch of shop towels soaking up all my so called fresh oil, remember this was a weak ago. Just look at pictures I defiantly didn't get a fresh oil change. I called and ask for what they were gonna do for me and pretty much told me to take a hike and no help and no engine replacement which is exactly what they should be doing. read more

Elder Hyundai - A "so called fresh oil filter" - Auto Parts & Supplies Near Me - Macomb, Michigan

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I stopped at Elder Hyundai to get a simple blower issue checked on my Santa Fe. The fan only works on the highest setting -- a common, easy problem on this model. The advisor was friendly, but the entire exchange felt like a polite way of getting me to leave. I was told it would take 1-3 days just to diagnose and that I'd need to pay over $200 upfront. He also brought up HVAC doors and actuators, even though that has nothing to do with the blower not running on lower speeds. The explanation didn't match the actual symptoms at all, and it felt more like a distraction than real information. Nothing about it came across as an honest attempt to help. It felt like he knew exactly what the issue was but didn't want to touch a small, inexpensive repair -- so I got a friendly story that didn't make sense and a diagnostic price designed to make me walk away. I'm taking my car somewhere else. If you go here, be prepared for nice voices, vague explanations, and "diagnostics" that don't line up with reality. If you're expecting straightforward help, this is not the place to get it. read more

Is there an option for negative stars? I leased a new Tucson from this dealership back in 2023 and it was the best car lease/purchase experience I ever had. So, I was excited when it came time to turn my '23 vehicle in and work up a new lease. The salesperson I worked with in '23 is no longer at this dealership (I can see why). I was assigned to a new salesperson and made an appointment. I made a list of vehicles that mildly interested me from their online inventory. He never looked at it. He kept looking at his monitor while talking to me. I asked about the Santa Cruz, and he told me that I didn't want one. I took a test ride in a '25 Tucson around the lot with the salesperson driving, but I didn't like the color. He ended the appointment by handing me a card and suggesting I give him a call if I needed anything. I didn't hear from him for 2 weeks even though I sent multiple emails asking for pricing on a specific vehicle. I got an email from the general manager asking how the leasing process was going. I replied with my concerns about lack of salesperson response. He dealt with it by forwarding my email to the salesperson, who basically said I was lying. I again asked for pricing on 2 specific vehicles. I never got a response. Long story, after a month of no response I visited a Hyundai dealership in Troy and worked up a new deal in less than an hour and had my new '26 Tucson two days later. It's too bad, because I really liked the service staff at Elder and they are much closer to me than the Troy dealership, but the apathy at Elder was too much. read more

My 2025 Hyundai Ioniq 5 leased vehicle got towed into the shop couple of days back because battery is dead. It still sitting in the parking area and yet to be diagnosed. Asked me to wait couple of weeks to get loaner vehicle. They have no courtesy and do not care keeping good relation with customers. This is worst dealership and never recommend anyone read more

Horrible customer service on the used car side of things. I found a vehicle online and went there to check it out. It was almost as if I was doing them a favor by being there. They did not seem motivated at all to help me. I was the one that started pricing negotiations and got it to where I was happy with. When I returned to pick up the vehicle, it was missing the floor mats. The vehicle was meticulously kept, but they told me that it they were probably destroyed and tossed out when the car was turned in. There's no way possible! They then told me essentially that it was too bad and laughed saying I signed a paper saying that I was purchasing it as is and they would not give me anything to compensate for the missing mats. A mile down the road we noticed that the tank was on empty and we had to stop and fill it with gas. Now a month and a half later they are essentially holding my plate hostage and I've had to chase them for the past two weeks after they indicated it was there. I live 45 minutes away and they told me they would mail it to me. After a discussion with them on May 19, they told me that it was sent out and it should be at my house on May 20. They provided a tracking number and when I looked it up, they did not in fact send it on the 19th but sent it out on the evening of the 20th. I do not recommend this place at all unless you wanna do all the work and have them earn the commission. read more

we just leased our 4th genesis from these folks--love the car & the dealership--chris person & adam owen were really nice & helpful--beautiful quality cars with an excellent warranty..... read more

This dealership honored my appointment time, and went above and beyond an oil change. Great, friendly staff also rotated tires and performed a report card for peace of mind that my Hyundai Santa Cruz remains a great ride. This team rocks - much better than the Ford dealership experience on Hall road in Macomb, on our other auto! read more

Went in for a oil change and noone was here they were so slow and i sat down for over a hour workers sitting around doing nothing untill i said somthing and finally decided to work on my car! I will never be back here for service or reccomend anyone to even think about stopping in read more

Elder Hyundai - Looks like buddy is taking a nap instead of working on the car! - Auto Parts & Supplies Near Me - Macomb, Michigan

I had a great experience with Elder Hyundai. The service was quick, and the billing was transparent for the purchase of my new vehicle. I have no doubt that I will come back again. Highly recommend. I have been an owner of a Hyundai for several years now. I have always received the best service, product, and customer service whenever I come here. For all my service needs, this is the place I trust. Also i would like to say thank to Jaclyn B 10/10. She was very patient with me during the process and she defiantly deserve a rasie for all her hard work. Check her out or anyother employee at Elder Hyundai. read more

My 2019 Tucson got towed into the shop almost 4 weeks ago. It STILL is yet to be diagnosed. In the meantime, I was on my own to get a rental car as no loaners are available until November. They know it's my only transportation with 2 kids and there is no urgency or communication on getting the car even diagnosed to be reimbursed for a rental. read more

Your location Elder Hyundai 19077 Hall Rd, Macomb, MI 48044 Hyundai dealer A K 828 points 2 hours agoHello everyone. I am beginning a campaign named "A Brand New Car for Mikey"! My brother Michael is a cancer patient who was given a year and a half even with treatment. It has been a year as of this note. His car died last week. So we quickly purchased a used 2012 Chevy equinox for $9,000 at Elder Hyundai Macomb on Hall Road in Michigan on Monday the 16th October 2023. I also purchased aftermarket warranty coverage through car shield that will cost us nearly $2,000 and doesn't kick in for 250 mi and 40 days. The dealership tried pushing one on us for close to $3,000. We clearly understand what an "as is" sale means, however, My brother and I drove it home to Hamtramck and the change oil light came on. I started texting the salesman immediately. Our salesman told us that they had changed the oil and probably forgot to reset it but that's their job not ours. He kept hemming and hawing for us to get it figured out ourselves. I have 4 days worth of texts to share with all of you on how I kept asking literally begging for them to take the vehicle in. A day later an O2 sensor light started and now the check engine light is on constantly. I continued to text them pleading to give us a solution and let us bring in the car. They refused and kept skirting the issue. I asked for the owner to give me a call and today is Saturday the 21st and I have still not received any call. Whoever you are, you have no balls. You are a coward and you have taken advantage of a cancer patient who has a limited amount of time on this planet. Shame on you. Your customer service sucks and no one should purchase vehicles from you ever. I'm still waiting for that phone call. It's amazing how quickly you took our cashier's check and sent us on our way. We are going to have to have things fixed already even before the first week of ownership and you should pay for it as our available funds are extremely limited. This is a cancer patient. For all of this grief you have caused, he should get a brand new car from you and you can take this old one back! His life should be calm and easy right now, but your indecision has made it extremely difficult for him to enjoy his very last car ever. God forgive you because I cannot. I'm going to share this with my 700 plus friends on Facebook and I pray to our Good Lord that they will support us because they helped supply the funds to pay for this vehicle. I call on all my friends to share this post to everyone they know! read more

Elder Hyundai - Elder Hyundai bad business. Beware! - Auto Parts & Supplies Near Me - Macomb, Michigan

If I could give 0 stars I would. The business manager Denny Ravac is a complete liar! If you have to deal with him run the opposite direction. I went looking for a vehicle as a first time buyer at Elder Hyundai. My initial interaction was with the Business Manager Denny Ravac then salesperson Christopher Person. I explained to both individuals how I was looking to finance a used vehicle to replace my current vehicle because it had issues before it completely went down. I did not plan on trading the vehicle in. I told them how I went to another dealership, and was approved however I did not like how I was treated by the salesperson so I decided to not work with them any longer, then how that dealership ran my credit several times again after telling them I no longer wanted to work with them. I expressed to Denny that I just wanted to look around and see about a vehicle I liked after telling them what I wanted in the vehicle he suggested a 2021 Tucson. I was willing to try this vehicle, but was not too sure. He stated since it was coming in and in the process of being certified and had not been in the system long I might qualify for it faster. I expressed to him that I did not want to run my credit until I knew I loved the vehicle after the test drive. He assured me we would not be doing that until I had all of my documentation in as well for my jobs. BOY WAS I WRONG! I never ended up sending the documents because they didn't have the vehicle I wanted any longer and I wasn't interested in the Tucson (which I was never able to test drive at their dealership, i ended up having to go to another Hyundai dealer). A few weeks later I get a letter about my credit application that I never approved of them to run. Lucky for me I was able to get the vehicle I wanted from another dealership, but after contacting Chris about the issue I got no response. Then contacting Denny and he basically said we never had that discussion and he never talked to me. I would steer clear of this dealership and their lies, Denny specifically. However, I will take responsibility for believing and trusting in them to do the right thing by a potential customer. I should've never provided them with any documents at all. Denny is a scammer! read more

My 2022 Tucson broke down for the second time now this time on the highway I had tow it back to the dealership when I first got there they told me if I booked an appointment. There were a lot of stupid questions, and when I asked for a loaner or to pay for a rental, they wouldn't allow to do that. I would recommend going to other Hyundai dealerships instead. read more

The only reason I give this place 3 stars is because I'm happy with their service department. They are very friendly, Scott really goes the extra mile to help you out. I talked to Austin as well and although young he really impressed me during my last service call. After a not so great experience at a chain place for an oil change I decided to come back to Elder Hyundai for my service. I had left because the oil changes are a pricey and it's not necessarily super close to my home. However I did go back and I'm always pleased with the service department. I have to say it's disheartening to see three reviews about purchasing or leasing a car because I experienced a very similar thing when I was looking to purchase a vehicle or my now 24-year-old son back when he was in his junior year of college. They really do need to work on their sales people to create relationships. There was absolutely no room for any negotiation regarding a new vehicle, or used vehicle for that matter. I also went to Elder looking for a car for me a year earlier and since they are the closest I tried them out and certainly didn't feel valued or like they really cared about selling me a car. This is unfortunate since there's no other Hyundai dealerships close by. I guess the thing that bothered me the most is when I saw two stars on yelp and read the reviews it appears their sales department hasn't changed within the last couple years, so I guess if I have to buy a new Hyundai unfortunately it won't be through Elder. I think the only reason they're still there and why their prices are so high is because they do have a very efficient and talented service department which is something I look for in a dealership. It's unfortunate it's not a well rounded dealership where you get the whole package tied in a nice bow. It's actually shocking how it's like two different worlds from the sales floor to the service department. Kudos to the service department who in my opinion keep that dealership open. read more

"the highest level of customer service" is a joke. I tried to call for a service appt. for 2 hours this morning and no one answered the phone. The call was finally picked up by a rep. at the adjacent Land Rover dealership. She said its a constant problem She took my info and emailed Elder, who finally called me back an hour and a half later. I made arrangements to have my maintenance done elsewhere. read more

Sami from Hyundai was extraordinary. He is very attentive, hardworking and charismatic. Kept me updated throughout the entire process, was very thorough and patient with me. He pays attention to a customer's needs and wants. Usually buying a new car is a headache, I didn't have to worry about a single part of it. read more

Elder Hyundai - Hyundai Elantra Limited 2023 - Auto Parts & Supplies Near Me - Macomb, Michigan

Vehicle Service is great. Sales Service is misleading bordering on fraudulent. Recently received marketing email May 10, 2022 asking to text for trade in value and that they will offer up to $1000 over Black Book. I texted their number on May 15, 2022; it asked for the VIN of my 2020 Hyundai Palisade Limited AWD in excellent condition. It returned a value of $40,040 to $45,910. When we went to the dealership today May 16, 2022, they stated they would only offer $38,000 even though it is in excellent condition and 39,000 miles. I do not recommend purchasing vehicles from this dealer. read more

I bought my new 2022 Kona here. I worked with several sales reps and all were great. Great experience all around and I'll be back to get a new car once my lease is up on this one! And as far as the car goes- I think I'll be driving a Hyundai forever, it drives so well and I love the safety features, and doesn't help that it's a beautiful car. read more

Elder Hyundai - Auto Parts & Supplies Near Me - Macomb, Michigan

The service department is pretty bad. They scheduled me over the phone and did not ask me my mileage or anything. Just asked my name and scheduled for two weeks later. Then when I showed up they told me the free included oil change is included in the 7500 mile interval for my car. Wasted my time driving where that could have been explained over the phone. Train your team to do better. The car buying process was amazing. That's the only reason for the 2 stars read more

I just had my oil changed and tires rotated at Elder Hyundai. I know this doesn't sound like much but it honestly was a great experience! Grant in the service department is wonderful. He is courteous, friendly, helpful, and respectful. Such great attributes for an employee that is dealing with your customers! The world would be a better place if there were more people like Grant in it. Thanks, again! read more

If you have elderly parents, go with them to this dealership. My mother received quotes and was ready to buy. She went in with her original paperwork and placed it on her salespersons desk. When she went out onto the floor, somehow, some of her papers went missing. Funny one of the papers was the original quote. They tried to tell her they had to "juggle" the price, but she stood firm. Her salesperson said he was a neat freak and must have accidentally thrown it out. I'm pretty sure they thought she wouldn't notice. Don't trust them read more

Would give zero if I could. Gives run around not responsible. Slow service. Too many communication problems. been without a car for a month and still have not started repairs. Horrible horrible do not bring or buys cars here. read more

My current Hyundai lease was coming to an end so contacted them to look at leasing another. Theybhad nothing in the inventory that had what I wanted. When I asked if he could find another vehicle at different dealership he said he couldn't without a deposit. I've worked at a car dealership before... This is completely untrue. Also asked if there was any kind of lease turn in fee if I don't re-lease with them... He said no. Also untrue. You'd think they would at least be knowledgeable. Went to turn in the lease and was told I HAD to come between 10-4 because there is only one guy who does it. And that they'd walk through the vehicle. Got there and they just asked for the keys. When I asked for something saying I'd turned it in they acted as if it was a huge inconvenience. I will never deal with them again read more

Came in to purchase a brand new car, waited over 3 hours then they say I cant have it because of an open recall. Terrible communication by staff. Would never recommend this place read more

Extremely disappointed and angry at Elder Hyundai. I needed to get my car fixed after a collision so I called in to their services center. They transferred me to a collisions center. Little did I know that Elder Hyundai didn't have a collision center so they transferred me over to Elder Ford IN TROY and didn't let me know. So I drove over to Elder Hyundai expecting there to be a collisions center there, which there wasn't. Ok that's fine, but why didn't you tell me beforehand when I was on the phone? So after finding that out, I asked where I could find an Elder collisions center, and in the most matter-of-fact and uncaring voice I've heard in my life, the guy at the front desk of the services center said that there's one in Elder Ford of Troy and Elder Ford of Romeo. That in itself pissed me off, but grudgingly I drove to Elder Ford of Romeo 20 minutes away. And GUESS WHAT? There's no collisions center there either! Ridiculous! I took the guy's word for it, and he straight up gave me misinformation. I called Elder Hyundai again in the Elder Ford of Romeo parking lot, and asked them what the hell is going on, and they were so sure that Elder Ford of Romeo had a collisions center, and so they transferred me over to Elder Ford of Troy for whatever reason. The people over at Troy confirmed that Troy is the only location from Elder that had a collisions center, and they had no idea why Elder Hyundai wouldn't know that basic information. These guys wasted over an hour of my time because of misinformation that they INSISTED was right, all while looking like they didn't care at all. Customer service was always awful in the past, too. Whenever I call them and they don't pick up, they never give me a call back, either. I ended up going to Lakeside Collisions and their service was fantastic. I'd give Elder Hyundai 0 stars if I could. read more

Poor service from start to finish. My second lease from them. Took hours and hours just to fill out paperwork. Now my lease is up, charging $400.00 turn in fee, $120.00 overmileage, haven't driven the car in over 2 months but I still had to keep my full coverage insurance on it even if I brought it back 2 months early. I had to insure it on THEIR lot. Now I asked for a ride home when I turn it in.....nope, they won't drive me home, they said call an Uber. Never ever buy from them !!! read more

I had an appointment for my car at 11 am here on 11-18-22, I was told I would get a call back to let me know what time to pick it up. When I arrived at 10:45 they told me it would not be ready today (all I needed is an oil change and an alignment before our big move across the country). I said no absolutely not we leave tomorrow so I need it today that's why I made the appointment and this was the soonest that they could get me in. It's now 2:25 pm and I called them at 12:45 (after they said they would call and did not), I asked for an estimate on the time and the guy was not friendly at all, and was more concerned about who took care of me this morning, which was nothing to do with what I called about I just need an estimate. He said that the supervisor was going to call me in a couple minutes since he was with a customer at the moment, it's been almost 2 hours with nothing. No updates, nothing. I called and received no information on what's going on and the guy couldn't even find my appointment in the system when i called and tried telling me they don't have my car, when indeed they do still have my car and keys. This is ridiculous. It is not my problem you were too busy. You guys are "experienced" and book too many appointments and then don't get everything done. That is not my fault or problem. I went here this time because I didn't want to drive to Troy since this location is closest to me. I'm very disappointed with the service and even if I was not moving across the country, I would not be coming back to this location ever. Terrible customer service and now I have no idea what's going on with my car. He also told me this morning in person that he wasn't going to be able to do an alignment. That's the whole point of the appointment is for an oil change and tire alignment before I drive to California. Please do not go here, don't waste your time or money because you'll just end up in the same situation wondering whether or not your car is even getting what needs to be done. Horrible, horrible, horrible. read more

I have yet to purchase a product (car) or service from this dealership. A bit frustrating considering it is conveniently located for me, on the way to/from work. First, I stopped by to look at a car to buy January 2017 (at their previous location). Incredibly, I spent 15 minutes looking at vehicles on the lot AND in the showroom without a single salesman who acknowledged me or even attempted to ask me anything (there were 3-4 salesmen around, 2 with other customers). That cost them two vehicle purchases (bought at Suburban Hyundai January and March 2017). Still, it was conveniently located and they just relocated in Macomb and I received a mailer advertising "quick and fast oil changes with no appointment needed" Monday through Saturday. Saturday hours noted to be 8am to 1pm. I purchased a prepaid oil change package for one vehicle so drove down on Saturday for the oil change since it was due. I arrived at 12:30 and the service adviser said "we are closed" like I should know better. Then said their last appointment is at noon. ????? I mentioned the mailer and he basically said "I have no control over that" (which I agree but at least he could acknowledge their error). Wanted to question the last appointment at noon even though they advertise 1pm close on the mailer and their posted service ours on the door, but decided it was not worth the hassle because it won't make a difference (even if closing with enough time for the service, why is it 60min for a quick and fast oil change?). I needed the oil change so drove down the street and paid for oil change at Valvoline (I know, the pre-pay was wasted $). Got oil change AND car wash all under 30 minutes! Anyhow, love my Hyundais (Santa Fe Sport and Sonata Limited) but probably never return here unless they give me a good reason to try. read more

I agreed to purchase a vehicle from Elder Hyundai on a late afternoon and asked them to send me the paper work to finalize the deal. They sold the vehicle to another person early the next morning, less than 4 business hours later. Bad. read more

I went to Glassman Hyundai to get what I wanted. Elder couldn't find the vehicle I wanted and when they did, it was already sold. I was referred by, Hyundai finance, so we went there and within 2 days, I had the vehicle I wanted. No hassles, no lies and no disappointments. Glassman was top notch. Sorry Elder, you just didn't meet my standards of good service. read more

The service is always tremendous. Always grateful when this dealership's team checking up on my car. They are very friendly and helpful and I'm looking forward to setting up an appointment again. read more

Took my 2016 Hyundai Santa Fe in for service. The technician promptly called me the morning after I dropped the vehicle off to learn more about the issue. A service rep by the name of Austin did a great job of keeping me informed throughout the diagnostic and repair process. I was impressed with their attentiveness, and wouldn't hesitate to bring the vehicle back to them in the future. read more

I was looking to buy a small little car. My first experience was Horrid and I was ready to say F it and do with out a car... Rick was the man that helped me out. He took the time to show me several really really nice cars and we test drove them. He was patient and kind and made me completely forget about the first place that made me feel like crap!! So Thank you Rick. You are an OUTSTANDING MAN, AND ELDER HYUNDAI you are very lucky to have such a strong salesman on your side. So if you are looking to buy something and want to talk to someone super friendly and nice... His name is Rick and he works at Elder Hyundai on Hall Rd in Macomb Mi. P.S. I actually didn't end up buying the car and Rick was still and outstanding gentleman to me, that really says something. Great costumer service. read more

The place is clean and people are friendly, but must be associated with the Land River business next door, due to their prices. I drive a Hyundai Accent because it's a inexpensive car. $93 for an oil change and tire balance just seems way to expensive. However, the service consultant Scott is great to do business with. Other than the prices, I would recommend Elder Hyundai. read more

We were ready to buy! Found the car we were looking for online. We were especially happy because it was certified and we wanted the extra peace of mind. Test drove it, talked about it, were ready to buy when the manager informed us that the vehicle was not certified after all. Bait and switch tactics. You give used car dealerships a bad name. They said, oops, sorry! We need to take that "certified" label off of the internet listings. Well, guess what? The vehicle is still listed as certified so that other perspective buyers can also fall prey to the bait and switch. Do not trust this place! read more

Came to purchase a used car and the experience was nearly as painful as I could imagine. Unfortunately I wanted the car so I had to continue through the process. Joe was our sales person, and he let us take the car for a test drive. He was mostly uncommunicative, though did return a few calls after a while. No information was provided on the vehicle being purchased, and the price negotiation was slow and uninformative. When we came to pick up the car to close the deal, I called ahead to schedule a time and brought all required paperwork. Cash deal, no loan. I waited nearly an hour with barely an acknowledgement. Was offered a coffee in the sparse waiting area. Waited over 90 minutes before the paperwork was prepared. Would have walked out if I didn't have the checks in hand. The business manger did try to salvage the situation but it was unfortunately over a 2 hour debacle just to get things started to where they should have been when we arrived. Will not return to this dealer. read more

Save your sanity and go somewhere else. First, they will lie to you to get you to drive out there. I asked "Do you bank with PNC?" They said yes, they DO NOT. I asked if my title is needed to sell my car to them "Nope, we'll work around it" FALSE. It was DEFINITELY needed. Mind you, I live an hour away, so I cant just run home and get it. The finance guy, Jon, messed up my contract twice. Then, In the middle of a global pandemic, asked me to meet up with him to sign another copy. . . I said no thanks. They over-nighted it to me instead. Then the manager, Tom, said he would pay my first payment because of all the trouble.They did not. IN FACT! They submitted the contract to the bank so late, that my first payment was due 4 days after they finally submitted it and I was never contacted. They submitted it SO LATE, that the bank had no time to send me any of my login information. These people dont know what they are doing. I bought the car in February and here we are in April and I am STILL having to deal with issues from this dealership. Go somewhere else. Its not worth the headache. read more