I'm somewhat surprised about the number of frustrated customers. I wonder if maybe not enough…read morepeople who had pleasant experiences are reviewing. Also, sometimes, people's expectations might be too high for what they had to put out for payment. One person expressed frustration about masks- and that is certainly understandable if there was no reasonable effort to do so by the respective technician. The service repairman I received was excellent and really knowledgeable. To make sure a screw would not be misplaced, he left it attached to a broken piece of plastic from the fridge container. When he came back on the second visit, it was immediately visible and located in a jiffy. He's very good with people, general surroundings, and for the one I had at random, we seemed to have a decent amount of hobbies in common. Would be lucky to bump into him in a social activity outside of this context. This is a reasonable enough company for working with with a warranty, and I'm so glad I had the warranty and a fridge issue that was manageable on my own until he arrived on two separate occasions. The typical wait time is 2 weeks right now. If there's a super emergency repair and you can't do enough of a "fix" to wait it off, it might be worth it for you to contact a more local fridge repairman and shell out those dollars!! I suspect that as a result of what is probably cheaper rates overall for the customer, there aren't as many staff who are working with Fast Appliance and they cover such a huge area. Right after the first visit, I was texted a link to schedule online. I could not schedule online and that is handled through the phone through a middle man and probably because over the phone, they can consider geography more. There's no point to offer the customer an option to schedule online if the link can't actually be utilized. A closer look at the reviews, and at least one reviewer said she used the online system when it was working. She wasn't aware that she had to be aware of types of appointments and this actually caused more hassle than efficiency. So, understandably, this company can't be bothered with super techy stuff to completely remove what was already attempted and instead just close the link itself or not allow for customer to schedule even though it seems to be no longer used (and for good reason, I'd say.) With noticing this change now and seeing responses by the company in past reviews, they seem to be considering customers' feedback and trying to improve as time goes on. Very big plus!! I dislike how the scheduling can be within "any time interval during that day" including the unknown possibility that "they could show up in the evening but probably not." I can understand this especially with covering such a large area and trying to match up different appointments geographically. A software such as ServiceNow could possibly help with these type of logistics (considers scheduling based on geography of customers, geography of staff, skills of respective staff, feedback gathering, etc. all in real time and managed well), but refrigerator repairs might not warrant such an efficient system and learning curve, and also the cost might not condone to have such automation available for such a company. Also, for the survey, which may've been more compatible over a PC, I tried to do it via the phone and I couldn't put in comments at the end that are in this review. Then after submitting my review with no comments via mobile, I tried to access via computer. The computer said that I'd already filled out the survey. I tried to fill out the survey again to see if I could add the comments in there, but the site would not let me. Completing some adulting successfully on my end feels good!

If I could make this negative stars, I would have to do that…read more Range: We had one tech explain the screw wouldnt come out and we should just go buy a new Miehle range. Eventually we got to their one Master technician, who repaired it perfectly in one visit. SteamOven: At this point, we are over $2,000 into repair costs, amost 2 years of time and still do not have a working combi steam Miehle oven. Before we realized they only have one Master tech, other techs came out multiple times, replacing $800 steam generator more than once. Not repaired. Once we had identified their one superior technician we entered a cycle where he would request a part be ordered, the wrong part was delivered, he would visit and we had the wrong part. Now we needed to try to get funds refunded so we could enter the next cycle and try to reorder the part again. In the fifth version of this we were treated to hearing the owner of the company call our valued tech and curse and swear at him, accusing him of all kinds of things... Believe me, this one tech is the only reason this company must ever get anything repaired! We have spoken to Patty, spoken to everyone who picks up the phone at Fast Appliance. If you have high end appliances and Kiefer or Gearhard sent you here, settle in for a very frustrating experience.