They were very fast to respond, knowledgeable, and most of all very honest people. I highly recommend them to anyone in the area.

I had an emergency call into Tom's Appliance on a Saturday morning I had to leave a message they called me back by 3:00 that same afternoon and scheduled a visit Monday morning. As informed they called Monday morning stating they were on their way Ray showed up was very courteous and efficient and sadly had to declare our washer dead. He gave us a recommendation for a very good inexpensive washer. And he did give me some insight into what was wrong with our washer and probably if I had called maybe a month or two sooner it would have been able to be repaired. From now on I'm going to pay attention to the signs of my washer and if I do need any kind of appliance repair Tom's is the first place I'm going to call thank you Ray for all the help and information. read more

if I could, I would do a half of star very rude very impatient. I wouldn't recommend this guy or this service to anyone poor attitude. just walked out on job left me high and dry read more

Very responsive small business. Unfortunately they were not able to repair my dryer but quickly identified the problem, requiring a replacement. read more

They meet the "old school" definition of quality. Doing it right the first time. Used them twice. Fully satisfied both times. Highly recommended! read more

Great service. Called about a broken dryer and they came right away. Very reasonable and professional

My brother put twenty towels in my dryer and snapped the belt like an idiot. It was on a Friday and Tom came out on a Monday. Great quick service. Traditional and very polite. No bull crap. Came, told us the problem, fixed it and left. Fair prices. Would hire again. read more

Amazing amazing amazing service!!! This is the third time I have needed an appliance fixed, and the third time I have been so appreciative of the great service! During this pandemic my oven , that had been on for over a month straight, broke down on Wednesday night. I called at 12:18 on Thursday afternoon and by 1:11 the oven was fixed and Ron was walking out the door! Thank you! Christine Lucey read more

The repairman was very friendly, prompt and courteous. Although, he could not repair my dishwasher he was very helpful in pointing out what to buy and where to get it. Will use again if need be. read more

Thank you to the people who complained about the technician not wanting to wear a mask. This made me want to use this company. Good people! Ron the owner is a great guy. LGB read more

I have never been treated like this!! The other day I posted about needing an appliance service company. Tom's appliances came out & charged me $100 just to look and said that it was "clear as day" there was no leak coming from the dishwasher. I called Home Depot who came out (since it was under warranty) and said "yup it's the dishwasher!". They fixed the dishwasher, the leak and replaced the parts at no charge. When I called back Tom's appliances to follow up, (did NoT ask for my money back) he said "oh well I looked and didn't see anything". he had no qualms hanging up on me! It's a shame I spent $100 for a local company, that I thought would do more than "just look"! #badbusiness #customerserviceshouldbe#1 read more

I've received great service from Tom's in the past but as of August 2022 they've decided to reduce their service area. I'm 11 miles from their office but it's too far to travel due to the escalation in gas prices. Sadley, they didn't give me the option to compensate them for the incremantal mileage. Very odd! read more

This is the best appliance repair person Honest-- suggested best way to fix our microwave Also knew how to fix out chronic freezer leak read more

Absolutely the best service. Dryer broke down right before the holiday. Ron came out within an hour and fixed the dryer and cost was very reasonable. Highly recommend. read more

Excellent personable service! Owner Ron showed up at 1:25 PM and left at 1:38 PM and we even had a couple minutes to chat! He diagnosed the problem with my 24-year-old Kenmore clothes washer immediately, he had the part on the truck and fixed it lightning fast. He stayed to run the machine to make sure everything was operating correctly. He just saved me the money and headache of getting a new washer. Highly recommend! A+++++ read more

Tom once talked me through repairing a washer over the phone....like defusing a bomb or something. He was a great guy. Call his son Ron for help with anything appliance related. Here is a cut and paste from their web site. Tom's Appliance Service was started in 1946 by Tom Stralkowski while working part-time as a service technician at Chatlins Department Store in Norristown. His wife Anne answered the phone and scheduled the service calls. In March of 1969 his son Ron graduated from electronics technical school and began working full time along side his father. In 1986, Tom suffered a heart attack on the job forcing him to retire. At that time, the business was turned over to his son Ron. Ron's wife Cookie took over the handling of the phone calls and scheduling to continue the personal family touch. Ron was joined by his son Ron Jr. in 1992, and as the business grew, Ron's other son Michael joined the family business in 1995. We are proud to be a family owned and operated business through three generations. read more

Just called this morning to schedule a repair to my washer and was called back to say they now had a opening and would be there in a few moments. It was great to have service with 1.5 hours of my initial call. Ron was friendly and efficient and quickly diagnosed a problem with my washing machine hoses and replaced them. read more

Tom's was my go-to repair guy for decades, but he's forgotten what the customer is always right means so I'll never use him again. Not only refused to follow PA state mask mandates for businesses by putting on a mask before entering my house, but he couldn't resist a snarky comment at me about how I shouldn't "believe in that stuff." That told me he hadn't bothered to clean his equipment or probably even wash his hands or use sanitizer. He doesn't care about his customers, period. I tried complaining to the office--they told me they weren't breaking the law, which they are. So, never ever again. read more

Wow what a great experience. Same day service. Got right into the problem, worked very fast and efficiently. He knew exactly what he was doing. Probably overcharged me on the parts but whatever the overall price was less than others that I got quoted from people who wanted to come out and do a half-day diagnostic just to tell me that they didn't have the part on the truck. Ron was no bullshit that he got in there, did his thing, and after that we all have pancakes. So if you need appliance service go to Tom's (r.i.p. Tom, but Ron is doing you proud) and oh yeah tell 'em big Texas sent you. read more

Tom's Appliance, who we've used before, came to fix our stove this morning. The man came to the door without a mask, and when I asked about it he grumbled, so I offered him one of ours, to which he replied, "I don't believe in that shit". I told him he would need to leave since I have a newborn. I also mentioned the CDC and governor's guidelines. He reluctantly put it on, but I can only assume he removed it once I left the kitchen. He wore it, poorly, when we spoke, then asked me to open the door since he "tries not to touch door knobs". I wish I would've still made him leave instead of supporting a company that clearly doesn't comply with PA and CDC health guidelines. I will not be using this company again. read more

Top rated appliance repair. Great experience from start to finish. Flat fee to come out and fix the issue. Only additional charge was for the part. You can tell Tom is very knowledgeable about appliances and he was very pleasant. read more

Very impressed! My 15 year old washer broke down and I had a feeling it may not be cost efficient or even able to be repaired. Tom arrived well within his 2 hour window and within less than a half hour had tested all possible culprits and knew, unfortunately, it was a part that GE no longer produced that I needed. He was great about recommending a more reliable new machine that was also cost efficient as well as a great store I used to buy it that I was really pleased with. I hope my new washer and dryer don't break but if they do I'll absolutely call Tom again! Another bonus--Tom was available within 2 hours of my calling and asking for service, I actually reached out to GE first and they couldn't have a repair tech out to my home for over a week--a week without a working washer would've been a total no go! read more

Called to schedule a repair appointment for a Whirlpool Duet dryer that was making an unusual noise. The woman who answered the phone took down my information and booked the appointment. About 15 minutes later, I received a voicemail from the same woman who took my information, letting me know that her husband said this was a "major repair" and they would not be able to handle the request. Bear in mind, the appraisal and assessment of the repair was rendered sight unseen. This begs the question: If an appliance repair company cannot handle major repairs, then how legitimate is their operation, and why be in business in the first place? I do not recommend. read more

I'm a new homeowner and of course, as all things go the way of Murphy's Law (or Mercury being in retrograde this week), my washing machine died on me Sunday evening after successfully completing 2 loads prior. Panicked, I started to do a google search for my machine and repairmen. It was thanks to Nextdoor that I found out about Tom's Appliance Service. First thing Monday, I gave a call and the woman answering was very pleasant and asked if someone could come by that day or Tuesday. We made arrangements for Tuesday. Ron was prompt, courteous, diagnosed the problem in 5 minutes -- to his truck for the part, switched out, made sure everything worked properly and I was to work in about 45mins. The price was fair and service excellent. I can't say enough about the service I received and was even granted a 1-year warranty on the part and service. Just as an FYI -- they do not take credit cards (cash or check only). Thank you Ron and Cookie!! read more

Very fast response & repair - less than two hours from my phone call, fixed both washer & dryer. Had parts ready to install and very affordable. There's a discount for the second appliance. Don, the repairman was very pleasant and so efficient! Will be purchasing new appliances from them when we finally upgrade. read more