The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

Above and beyond! Thank you for helping pick out a wheelbarrow for me and your assistance with the…read moremulch! Much appreciated!

As others have mentioned, the new owners offer outstanding customer service. On my first visit, I…read morewas looking for a particular style of screw for casement windows. A very patient young man helped me with my $4 purchase. And recently, we were able to drop off an old door and to have the screen replaced. They even asked us to bring in the paint and they painted the entire door. Excellent. Highly recommend.

Great local hardware store in Old Saybrook! Everytime I go in there, the staff is incredibly…read morehelpful! I can be describing a tool/part that I need and before I can even finish, Brian knows exactly what I'm talking about and where to look for it! A great staple in the community!

I needed a key made for my Toyota and Saybrook Hardware did a great job making it. Owen, Brian,…read moreCharlie, Mark, and Jessica made the experience wonderful and painless. They worked with me on scheduling. They happily answered all my questions. I highly recommend them if you need a car key made. Janice P (and Marialina D)

Awesome !!! SO WELL STOCKED WITH everything. nice PARKING, GREAT help/employees!! Sorry I kinda…read morecrept away to the big box!! The help and knowledge and the stock of everything you could possibly need and the PRICES!!!

I've been dealing with Montville Hardware for 45 years, and they have never failed to come up with…read morewhat I need. They have EVERYTHING!!! Their prices are excellent and their staff is knowledgeable, friendly, and helpful. They go out of their way to make sure you are satisfied. It's the kind of business that is now rare. I can't praise them highly enough.

A Home Depot is a Home Depot. Their online system seems to keep pretty up to date and we've never…read morehad something say instock online and not be in the store. Aisle location also seems to always be correct. Good selection of stuff. Never have a problem finding what we are looking for. Staff is kind and helpful when you need it. My only real complaint is that they have moved mostly to self check out and I'm just not a huge fan of that switch in general. They offer a military discount at this store, but it has to be pre registered to your phone number/account so you can't just show your ID(active or dependent) and get it.

We order 3 items from the Home Depot in Waterford, CT and it was enough for a free home delivery…read more They only delivered 2 of the items (someone forgot to pull the Hack saw from the shelf) . When we called to get the missing item delivered , we got the runaround. This young man kept promising to deliver it the next morning or afternoon (2 times) but it never came. When we complained he insisted that he'd have to talk to his supervisor first and this supervisor was at lunch but he would arrange another delivery , the young man was polite and apologetic but he was disingenuous . We've never received the item and then when I called the home office , the person answering the phone told us we would have to pay for the item again (or items) and either pick it up at the store or have it delivered and then be reimbursed , nothing straightforward , so convoluted . I mean just arrange to have the item delivered free because we paid for it and that's the end of it. Everyone was polite but extremely unhelpful. We will switch to Lowe's . Big Business's like Home Depot forget about customer service and it's not like when I grew up when small businesses care. We have been loyal customers but no more.

This old hardware store impresses w/ad of being an old nostalgic joint which admittedly was the…read moreinitial draw. The problematic system or frugal store owner never turns on A/C! Front door is cocked open for dead, humid air. Every staff person is glistening w/sweat poor things and unmotivated and inanimated to move, understandably. When youve got nice cool, newer well staffed hardware stores just 10 mins further, in Mystic of same franchise, i seriously wonder how this one is still open. Theyre our new True Value goto. Tho ive met a couple nice staff at Johnson's that were knowlgable and helpful, most on the registers are young dingbats not focused on customers and chatting ea other up. If you have an inventory question, noone knows immediate answer. Today, upon "going to check on that" forgot to return to the phone. Its a perfect storm here w/poor mgt, poor environment, untrained staff, low inventory...just drive by and thank me. Head 10 mins to Mystic. I give this one star because of the person hiring the dingbats, keeping AC off w/door open in humid sweltering conditions no good for staff or shoppers who like me, want to get in get out because youre breaking into sweat shopping. I hope some ethical store mgr reads this or owner and turns on climate control for their staff and shuts the front door. Then once everyone cools down, a better customer svs training ensues.

Don't carry lump charcoal "out of season." Rude when asked about it. Sixteen characters needed.read more

Went in to get a replacement fan and light. They had a wide range of selections, the displays were…read morenice to see as they differentiated from sizes of the fans for sizes of the rooms recommended. Each one had a note on where to find the boxes. Picked out the one we're wanted and were helped at the self checkout to make things go quicker. Nice experience.

Was there to buy large wooden boards. An employee had caught on the moment we walked in. His name…read moreis Brandon and he helped up from start to finish, even bringing the boards out to our car and loading it in. He was very helpful in all aspects and pleasant to talk to! Give Brandon from lumber a raise!

They can make whatever color you want! My husband was very…read moreimpressed. There were many people to help him.

Our experience with Bob and Greg was pleasurable…read more Knowledgeable and helpful! Purchasing quality paint and we see the difference! We have repainted the entire lower level of our home after 21 years and we couldn't be more pleased!! Recommend this paint store highly