The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

Guys in there that staff this place are amazing they helped me alot with my job at Groton Inn…read more They had all my paint colors ready before I arrived within 60 mins in talking 10- 5 gal buckets. Thanks guys

I went into the store for some paint samples. I was literally in the store for 10 minutes and noone…read morecame to greet me or ask me for if I needed help. I was convinced I was in the store alone on someones break so I walked to look at brushes to see a guy standing at the counter looking at his phone. No look up, no Hello, nothing. I took the paint samples and decided to go to Benjamin Moore in Mystic as anyone can match paint colors these days. What a shame!

Love Dennis, Greg and Heather they are always helpful, funny and remember my paint colors, even…read morewhen I do not.

I have been to this paint store on three separate occasions and had similar experiences every time…read more I'm always willing to give people the benefit of the doubt - everyone has a bad day occasionally, right? Unfortunately, these guys are 0-3 and I'll never go back. They were unprofessional, unapologetic about their lack of knowledge, and completely entrenched in what is NOT possible (vice taking any kind of initiative to be customer-centric). Their communication skills were consistently underwhelming. After several delays, only half of my order arrived, and when I arrived to pick it up they proceeded to deny that the receipt I had was valid. I wouldn't work with these guys even if their products were free.

Great store with everything you need and convenient for the residents near the beach in Waterford…read more Would highly recommend!

I was in a bind recently and needed a piece of 1/4 inch split loom. When I looked on the web, Ace…read morehardware of Waterford came up as a resource. I only had a limited amount of time so I wanted to be sure they had it and called the store. I was put through to a clerk named Anthony. Anthony told me they did carry it and had it in stock. Since he answered without even checking stock, I was skeptical and asked him if "he was sure they had some". Anthony again told me they did have it in stock. I drove 35 minutes, I didn't have to spare, to their store. The first clerk didn't know what I was talking about. When I mentioned I confirmed with Anthony they had it in stock, he sent me to the back of the store to Anthony. As you can guess by now, they didn't have any. What's more, it didn't appear they never even carried it as there was no place where it had been . I was so angry. It was too late to get anywhere else thanks to their laziness and lack of customer service. I called the store a couple of days later and asked to speak to the owner but was told he isn't here. The clerk I spoke to implied, the owner is never there. I left my phone number and asked to have him call me. That was over a week ago...the apple doesn't fall from the tree, I guess. While overall, I have had positive experiences with Ace Hardware stores in the past, I won't be going back or recommending this one to anyone.

I brought in a tile from our optimism pink 1950s bathroom. The owner somehow chose a shade of paint…read morethat matches. Very very difficult to do an exact color match on a flat paint versus a glassy tile. Excellent! One time I had a color Mis-mix and they corrected it immediately. Great customer service! I love being able to support a small local business instead of Corporations.

Over and over again I have tried to do business here. No more. Staff is not helpful nor friendly…read more Prices change constantly and are very high. Attitude in the store is that they are the only game in town and customers have no other choice. We do.

Jeff is consistently our " go to" and a primary reason we shop at this Aboff's location! He is…read moregenerous with his knowledge about the products he sells and he is patient while attending to our painting project's needs and concerns. Excellent service.

Great spot to grab paint for fixing up things around the house. The staff was really helpful in…read moregiving us advice on how much paint to buy and what we would need to paint our entire attic and molding. They also gave us some samples for other areas of the house we would like to paint. Nice local store!

I couldn't agree more with what Sarah C. wrote. We've lived here for 20 years and Laysville is our…read morefavorite hardware store. Family-owned, a friendly, helpful and professional staff, and they have just about everything we need, including the best gas prices in our area. We feel very fortunate to have this wonderful resource nearby.

A real neighbourhood hardware store where they take as much time as you need to help you with the…read morepurchase of a single particular nail as they do over mixing up paint to an 'imbetween' shade of paint. The 'snake lady' helped me with a particular issue and this is where I ran out to when I needed gas cans in a hurry before Super Storm Sandy. I did have a problem with a key that was badly cut but I gave 5* because they fixed it straight away with no questions and a smile.