Had an appointment for full color service.. only did half color highlight, my hair looks like it…read morewas done at home.. my white hair was mixed with black and yellow highlight.. I was a center of a joke.. it was a big mess.. had to pay over $400.00 to correct it.. Not happy and u would not recommend it, especially when you have a black hair... the lady don't know shit about coloring a black hair..

Jen is great at what she does. Before I found her I had been to a few hair colorists that were…read moregood, but I always left a little dissatisfied. That has never been the case with Jen. I have very dark hair and it's hard to lighten it, but Jen always achieves the color I want. She is amazing! I wouldn't go anywhere else to get my hair colored.

Always a friendly welcoming environment super clean and consistent. Great customer service :-)read more

I have been coming here for about a year now, and love it! The staff are very friendly. Tara is an…read moreartist with color! I also struggle trying to explain what I want for my haircuts, but Danielle always understands, she's amazing and my hair is exactly what I want every time.

My stylist asked me many questions to ensure we were on the same page and made suggestions to make…read morethe cut I wanted suit my lifestyle!! Love my haircut and the salon is so cute!!

If you're reading this, hopefully it's not too late I went in and told my stylist that I haven't…read morehad my hair cut in 2-3 years and that I love how long it is and the shape. I said the shape is extremely important to me and I just want a trim to get rid of damage. She did me so so dirty. It will take YEARS to recover. I'm absolutely devastated. Completely embarrassed. Heartbroken.

I had a better brand experience for a men's deodorant that I picked up at this Ulta Beauty store…read more The brand I got was Every Man Jack and the fragrance was Crimson Oak. I have had Every Man Jack before and it was a different fragrance. I didn't really care for that product as it seemed like the deodorant gave out through mid day. But with this latest purchase Every Man Jack and a different scent I haven't had any trouble with it all as the previous purchase from this brand. As far as the the store itself it's pretty much like any other Ulta store. Staff were very busy but I had no issue with that as I found what I needed on my own and wasn't really dependent on a staff member's help. The cashier was friendly so no complaints at all on my latest Ulta purchase or problematic service.

I will always prefer Rainer View location. The staff are welcoming unlike here. I've been a loyal…read moreUlta customer for years, but my recent experience at the South Hill Mall location was unacceptable due to one employee. I returned a product multiple times for quality issues and was polite throughout, yet I was met with clear condescension from a young blonde employee with polka dots in her hair -- no name tag, no accountability. Her tone only shifted when I matched her energy, which confirmed the attitude was intentional. This is not the standard I expect from Ulta. Management needs to address this before it costs more loyal customers

I am very UNHAPPY with a recent hair service where I received unexpected highlights from a new…read moreemployee, McKenna, even though I clearly asked for a solid, all-over hair color. I booked for all over color and later was told it would be a bleaching service instead if I wanted to go lighter. I agreed to all over color and going lighter. So this was fine. I originally had all over hair color that was dark brown with naturally grown out roots (2-3 inches). Then McKenna mentioned she was doing something similar to "balayage" when the other stylist and their client asked what she was doing to my hair. I clearly communicated my preference against highlights multiple times, even questioning the stylist during the process when her technique appeared inconsistent with a solid application. Despite assurances of an all-over color, my hair developed "dimensions" and it was BLONDE with noticeable damage to my hair. I thought she was coloring my roots but she was creating "dimensions". Dimensions is not all over color. Dimensions is "highlights", streaks, and lines that's not all over color. I wanted one solid color and for my black roots to be matching the brown all over color. Does that make sense? Does that mean I want highlights? When I contacted the business via email, the owner responded. We went back and forth few times. She only offered to have McKenna fix it, which I didn't want, and suggested just toning it darker, which I knew wouldn't stop the highlights from reappearing. The salon owner's subsequent offer to explain why "highlights" were necessary, rather than acknowledging the deviation from my original request, further illustrates a misunderstanding of my concerns. This experience represents a critical breakdown in communication and trust, as I was misled about the service being performed and would have sought a different salon. I don't think this salon does lift and color method. Or the owner is protecting the new stylist's mistakes. Regardless, McKenna is busy posting on Instagram. There is a photo of my hair and titles it "Behind the scenes" like it is a proud moment for her to lie to a client rather than reaching out to apologize. She should have been saving my hair from being burnt off other than taking photos at the sink. My hair is burnt off and I'm pretty she noticed it when she was blow drying my hair. She failed to mentioned the blotches and missing hair. I did not even get the deep conditioning treatment that I requested. I did get anything that I requested or wanted! In the end, I have unwanted highlights and less hair than before. My hair color is further away from my intended goal because she ignored everything that I said and gave me brassy highlights. I requested for refund or another stylist at the same location to correct my hair. That's when communication stopped and the owner never responded again. This service totaled $270. Here's the thing. New stylist and seasoned stylists can make mistakes! But the stylist is posting on social media other than apologizing. The business owner doesn't understand why you don't want to be getting your done by the same stylists that did everything other than what you have requested... this is not a good business to support.

Mckenna is an amazing stylist! She has done highlights, beautiful blowouts, and an amazing updo…read morestyle for me before! What amazes me the most is that when she curls my hair it will stay curled for DAYS! Highly reccommend her work.

The Elisen Salon and Spa was the first new salon I've been to in 15 years, as I had been going to…read moreanother salon for all of that time. The salon was clean and as an interior designer I can also say it has a fantastic Boho Hippie Chic look. The staff was beyond helpful when I first called about switching to their salon. I had a ton of questions and they answered every single one, even the crazy ones. I also sent emails to the owner Faren over the next couple weeks leading up to my appointment. Again I received nothing but great customer service. At my appointment I was introduced to my hair stylist Taylor who was so caring, knowledgeable and willing to put up with me. I've found my new home and I hope others will give them a try too, they won't be sorry for choosing Elisen Salon and Spa, I can promise you that! Their prices are very reasonable and they often have great offers on "Groupon" too. Today I had my 3rd appointment at Elisen and the owner Faren was taking Espresso orders ON THE HOUSE!!! I couldn't believe it, I mean normally at a good salon they offer you a cup of coffee from the back room or a cup of tea, but Faren actually braved the busy intersection and bought everyone their favorite drink at Big Foot Java. So if you're looking for a great salon DEFINITELY check out Elisen Salon and Spa! ~CJ

This is my current hair salon, and I absolutely love it! My hair is now as healthy as it used to be…read more(previous hair lady messed it up )! The vibe is so homey and friendly in the salon, they really take the time to listen to your concerns and what you want, but also suggest what may be better for you. Definitely recommend!

Presley did my two daughters hair. I'm going to be honest I have a teenage daughter who is 16 and…read morehas cried so bad after a new hair experience more then 3 times, going to Presley was a leap of faith she took. Presley engaged in conversation with my daughter and knew exactly what it felt like to have a bad experience personally with her hair in the past. my daughter gave Presley a photo of the hair she wanted and presley went above and beyond making her hair even better then the photo she originally showed her. my daughter said she won't have another hair stylist now and hope Presley never leaves. my youngest daughter got highlights a style and cut all at an affordable price and Presley takes her time and is able to manage more than one thing at once. she did both of my daughters hair at the same time. when I saw how good she was I took a leap of faith too. my sister gave me expensive extensions which Presley colored and installed and even washed my hair styled it and put them in about 3 hours. she's so talented and an amazing artist. shout out to Stephanie at tuscan salon who recommended her to us. she is our new girl!

I made an appointment for an important last event... I drove 40 min to get to the Tuscan salon to…read morehave an haircut with Stephanie... 5 minutes before I arrived she calls me to tell me she doesn't have time for me as she is doing a color in someone else and cancels my appointment 5 min before the reservation . They did that to my wife as well 6 months ago... we will never book with them again and made sure we told all our military colleagues and friends too .

Talented and kind! She made me feel comfortable from the moment I walked in. She also called me to…read moresee if I wanted to come in early when another appointment canceled which I really appreciated. I'm looking forward to our next appointment. My wig install was flawless.

It's my second time and my hair gets better each time! Kpies focus is on making sure you are…read morepleased with your look. She doesn't disappoint

Sandra gave me an excellent cut and style today!! Thank you…read more I was going for a totally new look. I had a picture of what I wanted and she did a great job replicating it. She took her time, she wasn't rushed (the appointment went over an hour) every cut was intentional. At the end of the appointment she gave a very relaxing shampoo. I had to go to Costco after the appointment. A lady stopped to comment on my "very pretty hair cut". I told her I just got the cut and style today. She wanted to know the salon and stylist I used. Hoping she gives Sandra a call!

Elaine has taken care of my hair for over 7 years it's very curly and yet she makes it absolutely…read moregorgeous each time I go in which is about every 4 weeks I had tried many hair dressers over the years and she is by far the Top one this far she flat irons my curly hair an I love it

10 Stars for their hair stylist Heather Witters! The best I have ever felt about my hair…read more Polished, professional, and exactly what I wanted!! Heather is an amazing professional, down to earth, and an excellent listener to my hair ideas. She exceeded my expectations and my hair looks amazing!! *Heather Witters = 10 stars

O.M.G.! Jarid is a miracle worker. For the first time in the ten years that I have been in…read moreWashington, I love my haircut! I've had at least 4-5 trims and cuts that I was not satisfied with. I asked for a specific haircut that was going to take off at least 4" of length. He looked at some pics I brought and gave me honest feedback. My hair is fine, and the haircut (modified bob) was perfect in every way. Suited to my face shape, length and textured perfectly! The atmosphere was pleasant although a little loud which kept me from hearing Jarid speaking at times, but all in all, a beautiful and clean salon. Parking was convenient in the back. Definitely worth the price! I'm so happy to have finally found my salon, and can't wait to book with Jarid again.