Honest Review of My Experience With Diana Salcido (Color Appointment + Communication + Deposit…read morePolicy) I'm really disappointed with my experience with Diana, and I feel it's important to share so others know what to expect. I originally came to her for color and highlights. The first appointment was over $500, and while the dimension looked nice when I left, the color faded extremely quickly within just a few washes. I reached out politely to let her know, and she offered to gloss it , which I understood as simply refreshing the tone. Instead, my entire head was turned into a single dark chocolate color. All of my highlights were completely covered, my hair became several shades darker than what I originally paid for, and the dimension I loved was gone. None of this was discussed with me during the service. She didn't even fully dry my hair before I left, so I couldn't see the true result until I got home. My hair was already dry from the first appointment, and this additional processing made things worse. When I reached out to express confusion and concern, she did not take responsibility or apologize. Her responses were dismissive, and at one point she simply replied "Ok," which made it clear she didn't care about the impact the service had on my hair or how I felt as a client. It was deeply unprofessional and left me feeling unheard. Throughout all of this, I remained kind, calm, and respectful. I work in the beauty industry myself, and I believe strongly in treating clients the way I would want to be treated , with care, honesty, and accountability. When a mistake is made, it's our job to take responsibility and make it right, unless a client is being truly abusive. That wasn't the case here at all, which is why her coldness and lack of remorse were so confusing and disappointing. Weeks later, my hair is still not the same color or look I originally paid for. I had a future appointment booked, which I canceled with plenty of notice, and politely asked for my deposit back. Only then did she inform me that deposits are nonrefundable , something that was never communicated at booking. She insisted the policy had been stated, but it absolutely was not. Keeping a client's money when they cancel days in advance, especially after a service that went wrong, is not ethically or professionally acceptable. Overall, my experience with Diana showed: Lack of communication during the service No accountability when the result was not what I asked for Dismissive responses when I expressed concern No empathy or care for the health of my hair Uncommunicated policy used to keep a deposit after poor service A cold, unprofessional attitude toward a client who was nothing but kind I rarely leave negative reviews, but this experience was stressful, expensive, and handled with very little professionalism or integrity. I would not return and cannot recommend her based on how she treated me throughout this entire situation.

I have been seeing Elizabeth Lally (@highonhair) for a little over 2 years. She helped bring my…read morehair back to life after it was left extremely damaged by another hair stylist in the area. Elizabeth is wonderful and knows just how to make my hair look its best each time. I love how this salon is welcoming and friendly each time I visit. Some salons are so snobby and make you feel like a second class citizen when you walk in. Not this place!

Absolutely love coming here. She's super sweet, takes her time, and always makes me feel beautiful…read morewhen she's done. My cut and style come out perfect every visit. Highly recommend!

I took my son for a hair cut. He had long hair which he loves. We wanted trim on his bangs so they…read moredon't obstruct his eyes and a bit from the back. The lady who cut his hair I don't know her name, older Asian lady, she shook her head in disapproval, at least that's the way it seemed to me when we told her not to cut the length. She rushed his cut, left it wet, and cut way more than we asked for, I know it's just hair and thankfully his grows fast, but I don't think she's a kid person. Won't be going back and don't recommend for kids

I've been a loyal client over 10 years and each every time it's a wonderful experience.. the…read moreservice is amazing end every one is so friendly and kind. The vibe of the shop is amazing!

I've been coming here for several years to see Nikkay to get a color and cuts. I have long thin…read morehair but it's pretty full. Nikkay is a foil queen, she is so fast! My hair has looked great ever since starting to come here. Over the years I've seen so many other clients leave with beautiful hair. The salon has a welcoming feel and all the staff are so fun, lots of fun conversations whenever I'm here. I've had different hair treatments which made my hair so soft. They have other services too. I'm pretty sure my hair is on their instagram page.

I honestly would not go anywhere else. I constantly get compliments about my hair color, which has…read morenever happened in my life and the stylus are amazing with all types of hair. They also do my son's hair and it's really easy because he goes to the same amazing style, Elizabeth each time and she knows how he likes his hair. Incredible service and ambience.

I came in with hair that had previously been permed/dyed and got demi-permanent dye and a slight…read moretrim. Narmouné has such a comfortable, welcoming vibe, and the salon is located super conveniently in the Claremont Village. Narmin did my hair and she was amazing!! She was super communicative and worked with me to help me figure out how I wanted my hair to look. My hair feels a lot healthier and I love how Narmin styled it as well -- I've already gotten a lot of compliments on my new hair :) Overall super amazing experience!

Bryan cut my hair today and was so charismatic and welcoming! This was my third time visiting, and…read moreI even brought my sister with me to get her haircut too. Bryan handled everything with care while still providing fast, efficient service. The salon was clean, welcoming, and had such a great atmosphere. My sister also had a great experience with her stylist. My haircut was only $45, which I think is an amazing price for the quality of care and service I received. I'm definitely going to be coming back! Highly recommend!

Lily has exceeded my expectations yet again!! Love her so much, no matter what style I throw at her…read moreshe gets it done Came in with grown out highlights & wanted to go Copper with highlights & money piece. We had a consultation just before starting to make sure color was right & speak on any concerns. After a few hours she gave me exactly what I asked for She's always so kind and my experience is always wonderful, thank you again Lily!! Can't wait for our next session

Beautifully decorated! Got a B-12 shot today and Priscilla is always nice and friendly! All the…read moreladies are so welcoming! Definitely recommend! They offer so many services! Amazing facials!

One of my patients recommended this salon to me, specifically Hema. Hema was amazing, I was…read moresurprised that threading did not hurt at all, I left my seat in 11 minutes and was not red at all. Hema has the gentle touch and gave me perfect eyebrows. She even told me what I can do to take care of them better. This is my first time doing to someone in 5 yrs and she did not disappoint. 5 star!!!

I love the Berosie Salon ...beautifully set up and so welcoming but above all I LOVE Melissa! I…read morehave been going to Melissa for years and have always loved how she listens to what i want and gives great advice and input ....my hair always turns out beautiful and not only my hair but she makes me feel special when I sit in her chair! I cant recommend her enough! For both hair color and haircut!!

Melissa is not only a great stylist with lots of skills, education and experience, she is also an…read moreauthentic and lovely human who makes you feel comfortable during your visit. I always trust her vision!

Araceli always does an excellent job on my hair. I receive so many compliments!!! She has…read morelistened to what I want to achieve and am looking forward to my progress to a hair color that helps with my greys that are coming in.

I happen to find Araceli on a whim since I was in need of a hair do/style. Of course, since I was…read morejust coming in for the first time, I was a bit nervous. After first speaking with Araceli, she put the nerves at ease. As soon as I walked in, she was very welcoming. She asked , listened, and suggested ( how much to trim my hair lol) on the style I wanted. I was more than pleased. Style color cut was on point. Thank you Felt like me again