This travel agency is very unprofessional. They offer you good deals just to never get back to you…read more The staff is very unorganized and they lack customer service skills in particular the owner who fails to lead by example.

I wish I could give them 0 stars. First of all, no one greeted us when we walked in, and we even…read morewalked in WITH one of their employees! No one acknowledged that we were there, another lady ended up even coming out of her office to talk to the one who had just walked in with us, and STILL didn't say anything to us. Finally after they were done talking they asked who we were here for... this is a good 8 minutes later. We then said we were interested in a trip coming up and she replied with, "You'll have to make an appointment because I'm super busy trying to get 18 people to Mexico right now and a few other people who want last minute trips..." First of all, it said walk-ins were welcome, and second of all, who says that??? I don't care if you have other trips you are planning... that's your job! Needless to say the next place we called ahead of time and they said come on down, one of our agents will help you right away! Horrible customer service, and they were far from welcoming and professional. Go to BJ Travel Center in Fremont instead. They are AMAZING!

We have been using BJS Travel for many years. Brian Piazza is the best. very efficiently, kind,…read morefriendly and the most important thing, he always help me to buy the best trip !!! Thank you Brian, excellent customer services!!!

Do yourself a favor and don't use BJ's Travel to book anything, they don't value their customers…read moreand are not honorable. Use Vacationstogo.com instead, great deals and they stand by their prices and will even match and beat other competitors price.

We cannot thank Amy Tan enough for the truly unforgettable trip she planned for us. This was a…read morelast-minute getaway with some very unique circumstances, and Amy handled everything with such care, thoughtfulness, and expertise. She not only made it all come together seamlessly, but also saved us a few thousand dollars by choosing the perfect hotel and ideal travel dates. From the very beginning, we felt completely taken care of--and that feeling stayed with us the entire trip. What could have been stressful turned into something incredibly special. The experiences she planned were beyond anything we could have imagined. We spent our days laughing, bonding, and trying new things--ziplining through the jungle, ATVing through forests and shallow rivers, and even swimming half a mile through a breathtaking cenote. We saw dolphins and sea turtles, visited a beautiful Mayan village, and enjoyed some of the most authentic and delicious Mexican food we've ever had. There were also so many magical, unexpected moments--like spending time with monkeys and deer, and even spotting a massive wild stingray. Every day felt like something out of a dream. What meant the most to us, though, was how safe we felt the entire time. As someone who is usually a very nervous traveler, I can honestly say I felt completely at ease. Amy created an experience that was adventurous and exciting, yet always grounded in a deep sense of safety and trust. This truly was a trip of a lifetime, and we are so grateful to Amy for making it possible. Her attention to detail, her ability to understand exactly what we needed, and her genuine care for her clients set her apart in every way. We will be talking about this trip for years to come--and we cannot wait to work with her again.

Amy planned an amazing family trip to Europe a few years ago, so of course we had to go back and…read moreask her to help us again! We went to Venice, Florence, Bologna, Milan, and Mykonos. As always, Amy was courteous, professional, quick to respond, and catered the trip around its purpose, which was to celebrate a graduation. She answered all of our questions and concerns. We wanted a more relaxed trip than last time, so we opted to choose our own activities, but asked Amy to help us book them. This time we needed quite a few train tickets to navigate through Italy, and Amy chose great ones. I was stressed about our luggage and how we would watch/store it, etc, but we were able to put all our luggage above our seats and didn't have to worry about anything. Once again, Amy arranged private transfers to/from the airports/hotels for us. All of the hotels were in amazing locations within easy walking distance to great sights and great food. One of the hotels was a bit outdated, butwas built in the 1700s and is probably extremely difficult and expensive to modernize. The location was just down the street from the Duomo though. Honestly, could not get better than that. Overall, trip was so much fun and relaxing. Venice was a sleeper hit. We all wished we had more time there. Taking the vaporetto in was an experience! Very cool and convenient to take it straight to the hotel as well. It was really great to spend more time in Florence and get to wander and see the city. Some of us went to the top of the dome of the Duomo, view was amazing. The climb was intense though! Bologna food tour was incredible!!! Definitely want to go back and eat literally everything. Milan was a good pit stop and we wished we had gotten tickets to see inside the Duomo.  Mykonos was beautiful and the transfer company was great. Super nice and we used them for taxi service as well. Hotel had a free shuttle to and from Mykonos town until 9pm. The catamaran tour was beautiful, amazingly relaxing, and one of the highlights of Greece. It wasn't super windy that day, so it was basically perfect! Only bump was that 2 days before we left we were trying to check in for the flight home and it said there was an issue and talk to the travel agent. I reached out to Amy and we found out that one of the airlines we were using to get home had cancelled the flight without notifying her or us of the change. Definitely not what we wanted to hear right before we needed to fly back. But Amy was fantastic. She told us don't worry, this was why we had an agent, it was her job to worry about everything and that we just needed to enjoy our last day. Amy got back to me pretty quickly (all things considered) and had booked new flights for the 8 of us. And even though we weren't sitting 8 together, she was able to get us seats of 4 and 4 close to each other. It was still a little stressful waiting to see if we were stranded or not, but nothing in comparison to if we'd had to do all of that ourselves. Thank goodness for Amy and travel insurance!!! Another unforgettable trip; THANK YOU, Planet Hoppers.

Mary was very helpful in helping book a trip with multiple stops in Africa. And when the Iran…read moreconflict happened, we totally scrapped the original itinerary to avoid flying over the Middle East. Every flight reservation went smoothly, and I felt I got the best price given the surge in airfare. Mary was accessible and prompt with follow up. Much appreciated to have her help and allay the stress of this aspect of the trip. I'd highly recommend her service.

I love working with Mary and her team. She's very attentive and detail oriented, and she goes above…read moreand beyond at every step. She planned our recent "bucket-list" trip to Asia, and I can't wait to start planning my next vacation with her. On this Asia trip, one moment that really stood out - we made a reservation at a restaurant in Bali, and we asked if she could add to our itinerary. She did more - she reached out directly to the restaurant to let them know we were so excited for the dinner. When we showed up, we got a great table, a birthday cake, AND the manager stopped by to say hi, referencing the note she received from Mary. Just wow.

Here 2 there Travel Agent was very helpful in helping us plan our trip to Madrid, Sevilla and…read morePorto. I also appreciated her enthusiasm. I highly recommend Here 2 there Travel Agency.

Excellent recommendations and service. Adrienne is very knowledgeable and friendly. She made our…read moretrip to London and Paris very special.

My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

My family has used this travel agency for years whenever we book travel to Asia. I've booked…read moreflights to Thailand, Viet Nam, Korea, Japan. My recent visit was to get a 5 year Visa for my upcoming Viet Nam trip. The whole thing took me less than 15 minutes. It was $70 each. They will call me back in 2 weeks to pick it up. They take cash, Venmo, and Zelle. Eva and Julie are both great and very helpful. Highly recommend for Visa services.

This is a very long overdue(nearly two years) review…read more My wife and I got married in October 2017 and we chose AST Travel's to book our honeymoon. Denise went above and beyond to make sure our honeymoon was the best and it was beyond PERFECT!! Denise booked our flight and a ten day all inclusive stay at Sandals Resort in Whitehouse, Jamaica and made the process extremely smooth. When we got there, she even paid out of her own pocket to make sure we had candlelight dinner on the beach. My wife and I are so grateful to have found Denise to help plan our once in the lifetime trip. I HIGHLY recommend Denise to book your trip, no matter where it is because she will make sure you enjoy every second of it!! Thank you so much for your dedication to helping us Denise!! We will be seeing you soon:)

Denise was wonderful. After a job change, I had a brief period of time that opened up all of a…read moresudden - and my partner and I had never had a honeymoon. We decided to jump on it, but had no idea where to go. Denise spent hours with me on the phone figuring out what we liked, and helping us center a trip around snorkeling (a first for me - I came from New England before living in SF - that I've always wanted to do). She found us a super swanky all inclusive room and finagled us special decoration and welcome packages for honeymooners, all within our budget and on a tiny timeframe. Then a few days later right before I was going to pay, I called her up at 9pm on a Sunday (please don't be rude to her like me!) worried that the hotel wasn't quite right for us - we were going to Mexico and it felt a little too 'professional' for us, plus I was wondering if there was a way I could just walk right out and snorkel each day. Denise spent hours more with me that night helping me find the perfect spot and plans all over again, with no complaint whatsoever - she actually seemed excited! She really seems to love her job and genuinely enjoys learning about you as a person and matching you to the right trip. Then she even met me in the city where was convenient for me to take payment. We ended up at Club Med, which I had never thought of, which had snorkeling right off the resort - and walked out and snorkeled almost every day of our trip. We also went to Xel-Ha, for another day of fish-watching. There were other options and tours that we'd gone over, but the resort was so good that once we were there we just found ourselves having a wonderful relaxing time with little distraction. Thank you, Denise!

Sharon has planned several trips for my family and each time she's done an absolutely wonderful…read morejob. She's great at preparing several options, able to talk through the pros and cons of each one and she always finds the best deals! I highly recommend Kent Travel Team for any travel booking. It's always easier, cheaper, and better than you could do yourself.

From the owner: We help you plan your dream vacation! Our services are free and you get discounts that are only…read moreavailable when working with a travel agent. We book family, couple, group, corporate, sports, Disney, Universal, cruise, all inclusive, and many more vacations. Let us take on the stress of planning a perfect vacation so that you can enjoy your stay knowing that everything has been taken care of. Contact us today for your free quote!

My elderly sister in law bought a round trip ticket SFO to SYD in from VJ at Fly air travel…read more510-744-5152 in 2020. She cancelled the trip because of the Covid lock downs in USA and Australia. Sam at that phone number says I need to find VJ to ask him for her money back. United airlines O8DTB1 If VJ sees this call Vinay Chand.

From the owner: Elevate your travel experience to new heights as you soar through the clouds with our premium…read moreairlines. Immerse yourself in opulence, and let us redefine what it means to travel in style.

Ethan Allen is the one stop shop for any and all travel arrangements. I can't tell you how many…read moretimes they have saved me time and money when it comes to traveling. They are an American Express agency (direct access to Travelers Cheques) and from being in the business for years, they have access to a slew of markets, whether you are looking for an upscale vacation, a perfect honeymoon trip, an air/hotel/tour package, a group cruise or to use their corporate travel services for your company. Regardless, they are friendly, knowledgeable, efficient and have great deals. Their Menlo Park office is the closest to me, but they also have offices in San Mateo and San Francisco. If you're even thinking of going through a travel agency for your travel, I can't recommend Ethan Allen Travel enough!

We have used The Cruise Loft at AHT for trips to Hawaii and Cruises. We've always appreciated the…read moreexpertise and extensive knowledge of each resort/hotel and cruise ship (yes, each ship within a cruise line). We highly recommend the Cruise Loft and All Horizons Travel.