I cannot say enough about the customer service experience. The customer service throughout the…read morehotel was excellent--from the front desk team and general manager to maintenance and housekeeping. Every staff member we encountered was genuinely kind, professional, and helpful. I am always happy to return to places that feel truly welcoming, and this hotel delivered on every level. There was nothing to overlook. Our room was spacious and well maintained, and both the room and common areas were very clean. Overall, the hotel was well run from top to bottom, and we would gladly stay here again if we are in the area. A special, heartfelt thank you to the housekeeping team for their hard work each day. The room and common areas were consistently immaculate, and their efforts, kindness, and professionalism truly made a difference in our stay.

My daughter and I stayed one night on a Saturday. We booked through Booking.com. Check in was very…read moreeasy, quick and the staff person was very friendly. There was free parking lot and plenty of spots available. The one queen bed and sofa room is perfect for a family. Everything looked clean and in working order. The bathroom looked modern which is always a plus. We didn't cook but the refrigerator and microwave worked well. I really liked the black out shades! The bed was slightly uncomfortable because I could feel the springs but I was still able to sleep fine. We used the pool twice and it wasn't crowded at all. It had a few lounge chairs and several regular chairs. The staff made sure to keep the towels stocked when they knew we were headed to the pool. There was also a gym but we didn't check it out. The complimentary breakfast had a good variety including a fountain drink machine. I liked making the Texas shaped waffles. My only rec would be more fruit options. Check out was simple by putting the key card at the front desk. I would definitely consider coming back for another stay.

Bright, modern, and clean! Friendly staff, fun lobby with a pool table, and a "Top It" breakfast…read morebar make mornings easy. Rooms are small but functional, with large TVs and refrigerators. Great location within walking distance to Target, restaurants, and a movie theater.

Amazing property! We had a stay for 5 days The rooms were clean, and modern Bedding was…read morecomfortable. Quality bathroom products. Towels soft and clean. Breakfast was phenomenal- pancakes waffles grits oatmeal bacon toast sausage ect ect ect! Varieties of juices coffee and tea! What made my time here most memorable was all the staff but esp MRS SHIRLEY. This woman is a gem. She is a wonderful hostess. After 4 days of eating breakfast with her you will consider her a friend! She made a not so nice visit in Texas a little more easy for me with our morning chats! Five stars for the facility all the staff and MRs Shirley....

We stayed for 4 days while exploring the Austin area. Quick…read more20 minute drive to downtown. Very well kept building. The staff was very friendly and attentive. It was very obvious that the leadership of this facility were on top of it. Example- the desk staff stayed in the lobby area to be very visible and available. Not hiding in the back like similar hotels. They intentionally kept the cheerleader teams on lower floors away from us. The quiet was appreciated. Would definitely stay there again.

Spent five nights at Townplace in Round Rock. Arrived early, after 1 from an east coast flight…read more They were accommodating and cleaned up a room for us. Front desk did not give us any acknowledgement or gift for Gold membership, but no big deal. Place was on the wrong side of a highway, with only a Thai seafood and a Vietnamese pho place nearby. Behind a Good Will store and surrounded by an industrial park. Plenty of parking, standard lobby, small gym which we used, small pool. Room was clean, had the usual kitchen setup and accessories. Nice AC during a hot week. Standard furnishings, but sound on flat screen was not good. Breakfast was the worst we have ever had. First day had uncooked oatmeal, some scrambled egg and some hashbrowns mixed w sausage pieces and veg. A little cut fruit, and no whole fruit. Only good was the coffee. We tried next day and the same, so we avoided breakfast for the rest of our stay besides picking up coffee and fixings for our own oatmeal packages. Last day had some pre cooked bacon paper slices. We stayed here to be near the Dell Round Rock campus to visit family. Next time we will stay closer to other Dell campus.

Great location! Across the street from the Round Rock outlets, Embassy had abundant parking and…read morepartially shared its parking with the restaurant nearby. It is a gorgeous hotel with a beautiful spacious lobby, reception area for happy hour, and the rooms appeared newly renovated. Loved the layout of our room, it was very comfortable and having a mini fridge is always a plus. However, after a long day out, coming back to our hotel room for rest for peace and relaxation did not happen. Although our room was 4 floors up, it was located above the hotel bar/ restaurant. We could hear the music for hours! In addition, the walls were paper thin, our neighbors and their dog were loud- we could hear conversations, footsteps, etc. Definitely not a peaceful hotel! Embassy is known for their happy hour and made to order breakfasts. We received two complimentary drink tickets per person. Drinks were strong, and the snacks consisted of goldfish, pretzels, carrot sticks with ranch, chips, and fresh popped popcorn. While I was sipping on my drink, I observed a gloved female employee, in charge of popcorn, use those same gloved hands and eat the popcorn!!! After placing a couple of bagged popcorn on the counter for guests, she walked around eating it on the job with those same gloves and proceeded to head to the snack area and do the same! Unprofessional and disgusting. Made to order breakfast was ok. I did appreciate the omelette station. Checkout was easy. Not sure I would stay here again, but I did like how close proximity it was to the outlets.

At a holiday party.... Food was good...hot wings, croissant sandwiches, beef kabobs, motzerella…read morekabobs, vegetables, deviled eggs and fruit. Of note, the hot wings were slightly crispy on the outside and oh so super moist inside...yummy to my tummy. Also the shaved cucumbers were crunchy and flavorful. It's rather unusual to see cucumbers in this date. I had not been to this hotel but was pleasantly surprised. The room was spacious with ample seating. The servers were like ninjas with picking up used plates and utensils. I will definitely come back. Bar Louie is next door and another possible dining opportunity.

DO NOT STAY HERE. This hotel was infested with roaches and mosquitoes!!! They did not want to clean…read morethe room, so we attempted to switch rooms and instead of being accommodating, the front desk girl threatened me and then my guest AND made us feel uncomfortable while we waited in the lounge trying to find another hotel to book. Why? Because they wanted to charge us the full amount for a new room, on top of the previous amount already charged to the card on file. When we refused to stay in their sh*thole they refused to refund the amount already charged. Disgusting display of customer service! Will NEVER book here again and will encourage everyone else to go across the street where we would up at TRU, by Hilton.

Worst Hilton in the Hilton portfolio. No coffee after…read more10AM??! Staff does not embody Hilton culture as seen with other Hilton hotels - rude! And for reference, as of today, I have had 119 nights stay for the year 2024. So, I am able to compare.

Smelled like wet dog and had dog hair in the room. Requested to be moved to a different room -…read moreReceptionists was already being difficult since I've made a comment that I thought I booked two queens instead of one king ... I guess she tagged me to be a "difficult customer" even when I didn't make a big deal and admitted I was at fault ... however, when I got in the room, the room was filthy. When I called her, she was not apologetic, was condescending, and not helpful at all. She quickly said she can offer a refund or we stay in the room. She could care less about the inconvenience... she didn't bother to offer to perhaps send housekeeping to maybe clean the room again since they can't offer a clean room for us... I had to call corporate who was much helpful, but in the end, we decided to book with Hyatt - and they were actually cheaper. Then, when I went downstairs to tell them we'll take the refund, I told her (and maybe the manager that was standing next to her) that I left the dog hairs I found on the night stand and that the chair they have was sticky and filthy. They just looked at me and was like "OK". Oh wow - my husband and I were laughing as we drove off... what a joke. We feel bad for the owner of this hotel. The two ladies at the front are the representatives of their business and the brand and let me tell you, those two ladies don't give a flying you-know-what if this hotel thrives. We come in this area about 8x a year since my sons loves Kalahari. We really thought this place was a good alternative when we aren't staying in the waterpark for the whole weekend like we're doing this time. But ... Total yuck. Please do yourself a favor and drive the extra few minutes to go to a much cleaner hotel. Off to Hyatt we go. It's only an extra 8 minutes down the road.

Excellent reception. by AJ. I see a bright future in hospitality. So polite and accommodating…read more The hotel is very nice. The shower is a walk in; convenient for handicapped and elderly. Bed is comfortable and room is clean except the toilet. Very convenient to my daughter and son in laws home. We will stay here again...breakfast included.

I really wish I could give this place more stars because i thought the front desk staff was…read moreoutstanding and the free breakfast buffet was quite a spread, considering that it was free. We were expecting to use the trundle bed and when we pulled it out, the mattress was stained and there were lots of black little things on the mattress.....i didn't see any of them move around, but it creeped us out. The hotel was at 100% capacity due to a local tournament so they had no other rooms to switch us to. In the end, myself + 7 year old slept on the couch. I didn't sleep a wink that night. Also, i think this place is due for a remodel. Just seems like a dated property and the bathroom could definitely be refreshed.

I brought a giant group to this hotel totaling close to 150 rooms and was treated like absolute…read moredirt. I still can't believe how illogical, confrontational, and rude their entire staff was to our group, all stemming from their unhinged GM named Holly. She is a real piece of work. The morning our group was to arrived I asked them to put out this very simple "Welcome to Austin" sign addressed toward those from our group. We've used this same sign at 40+ properties nationwide. The nutcase proceeded to very aggressively tell me they can't advertise in their hotel. It wasn't an advertisement lol. A simple sign for the night of check in considering we were taking up 4/5 of their hotel for the entire weekend! Give me a break, right? How the conversation should have went: Brent, we've been waiting for you and are excited for the big weekend. Thanks so much for bringing your large group to our hotel. Here's my cell phone. Don't hesitate to call or email me if you run into any issues. We appreciate your business. Instead, this absolutely ridiculous woman named Holly proceeded to CALL THE POLICE and file a no trespassing order since I persisted to try to convince her to allow the sign. She basically kicked me out of the hotel for simply trying to reason. But I learned she is not logical and has no common sense so it was a dead end. Absolutely ridiculous and disappointing! I'm not a fan of cancel culture and going after people's jobs but if anyone deserves to be fired, this insane lady Holly needs to be axed IMMEDIATELY. When Monday hits I'm working up the corporate ladder to make sure Marriott makes it up to me and that this obnoxious obnoxious, power tripping woman doesn't play this game with someone else ever again. Absolute nightmare and added stress I didn't need while trying to focus on bringing hospitality to our large event and its participants that chose to join us. Total slap in the face. Holly, you are a disgrace, as well are the associates standing there going along with her antics and not putting a stop to her charades.

I visited the Medical Center location in around Rock. It is a newer location easily accessible at…read morean intersection with well lit free parking, restaurants, and Round Rock Premium Outlets nearby. 5/5 The lobby includes the free breakfast section and separate ample seating with multiple charging stations. 5/5 My room was spacious and included a refrigerator, dishwasher, dishes, a sleeper sofa with room divider, and double beds. As I sanitized my room before unpacking, I didn't discover any hotel room issues. 5/5. It's definitely a great option when in the area.

We had high hopes when we stayed here, having had good service at the previous Hiltons we stayed…read moreat. Sadly, that turned sour quickly. We had to ask three times to simply get hangers. The hotel only cleans every other day to cut costs, so you must request a cleaning if you want more often than that. That is exactly what we did. Unfortunately, this is what we saw when we got back to the hotel, see pic below, when we requested a cleaning. The excuse from the receptionist was the hotel was full so they did not have enough housekeepers to clean our room. Then the manager called the next day after we had to send two texts about what happened. He said it happened because the housekeeper saw a do not disturb sign on the door. Either way it is unacceptable, and the fact that they have conflicting stories about the incident is not good. Certainly, if the housekeeper should have come back to clean the room, knowing we specifically requested a cleaning. Other than that the breakfast was lousy--even by complimentary breakfast standards. The omelette tasted rubbery, the oatmeal was soggy and there were very few selctions. It was so bad that very few people were seen at breakfast the whole stay. Finally, the pool was unusable the whole time we were there. Apparently the pool heater broke which would have cost $5000 to fix, so despite the weather being nice, the pool was closed because a multimillion dollar company did not want to spend five thousand to fix a heater and settle the cost with the warranty company later. Despite the problems we had, the manager who checked us out, did not offer us a penny off the bill, very poor service and we would not recommend anyone to stay here.