10/10 service! they took the time to carefully ensure my nails look clean, healthy, and beautifully polished. I'll be back in a few weeks. they're currently being remodeled but should be done soon read more

Element Nail Bar - Nail Salons Near Me - Phoenix, Arizona

Came here quite a few times and unfortunately this will be the last time I come. I came I went for a pedicure. I was sitting in a chair with no hot water. I mentioned it a few times to my nail tech. No fault to her. She was trying to fill it with water. When checking out, I mentioned it to the girl upfront. The girl said oh no you should've told me. I don't know how I could've if I was stuck in a chair and she didn't come around. No remediation for the unpleasant experience. Spent $100 for a pedicure to be cold and uncomfortable for the first half. Poor customer service for the girl up front. read more

Since this location became Element Nail Bar, my experience has been awful. I have gone twice since the new ownership and will start my review with my most recent experience. On February 11, 2026 I went in for a pedicure with gel polish and a regular manicure with clear regular polish. The gal at the front desk asked if I wanted my services done at the same time, and I said yes because I was short on time. She then completely ignored my request, despite me telling her no fewer than three times what I wanted. There were many techs sitting around looking at their phones while I got my pedicure who could have easily done my mani at the same time. It was not busy. When I checked out, the gal at the front desk insisted I had a gel manicure and tried to charge me for it ($45 as opposed to the $27 for the regular mani). When I told her I did not get a gel manicure, only gel pedicure, she cried "I can see it on your nails!" which wasn't true. I had to tell her a second time that the service I requested and the service I received was a regular manicure with clear polish. She ultimately fixed my bill, but I did not appreciate the attitude. And, ma'am, I know what I got! My pedicure was unacceptable for many reasons. The tech did not trim my cuticles at all and I left with frayed hangnails around my toes. See photos. The next day, I wore closed-toe shoes to work and when I got home and removed my shoes, the gel polish on my left big toe was completely removed. Weird, right? I've been getting gel pedicures for years because of the benefits of fast drying/curing! So I went back that evening to have it fixed. I was met by the same front desk person who questioned me, but ultimately had another tech fix my toe. I was grateful for that! The fix on my big toe today, a day later, is still bubbly and awful as you can see in the first picture I've posted. My first experience at this re-branded salon was in December 2025 for a gel manicure and gel pedicure. I was generally pleased with the service and the customer service was way better the first time. The problem is that since that pedicure, I have had pain in my right big toe. I didn't think it had anything to do with my pedicure until I went back this week and noticed the tech didn't do any cuticle care on my toes. I think my toe has been in pain because the tech did not remove my cuticle or trim it prior to applying gel polish, resulting in pain when my toe is extended. Today, my right big toe started bleeding around the cuticle. See photo. I will not, under any circumstances, be returning to this nail salon. I am sad that the ownership changed. The previous ownership, when it was Classy Nail Lounge, was lovely, and I had many, many exceptional experiences at the salon. This new place is dangerous and I do not recommend it at all. They charged twice the price for what amounts to a completely irresponsible and unacceptable service. They seem more interested in serving alcohol than in doing nails right. Who needs to drink while they're getting their nails done? It's weird to me. Sharing photos of my toes tonight. Would you pay $100 for this?? DO NOT GO HERE!! read more

I made the mistake of trying out this place when I couldn't get into my normal spot. Price isn't worth the quality. The decor and pricing gives off luxury vibes, clean establishment and staff is nice. Unfortunately, the quality does not reflect that. My toes were cut multiple times with an electric file. I hate that I paid $138 for a basic gel mani/pedi that I need to fix myself. read more

Element Nail Bar - 1 week after the pedicure. $49 for the deluxe pedicure plus $15 for gel. - Nail Salons Near Me - Phoenix, Arizona

I love being able to make appointments online ahead of time & on a Friday, they had plenty of availability. My tech was Cathy & my boyfriend's was Paula & both women did an amazing job on our pedicures. read more

Luxurious experience. I got the gold pedicure to celebrate a new job and it was AMAZING! They are mid renovations and it still was so relaxing. Can't wait to come back! read more

WORST SERVICE EVER DON'T WASTE YOUR TIME. Called ahead, took my appointment over the phone and when i got here (right on time) told me that it would be a wait because of walk ins. Front desk lady didn't apologize or give AF and told me "i can't help when walk ins come in" with major attitude, what was the point to make an appt then?! No one around her seemed to care either, told me it would be a 30 minute wait. I've been here a few times and i will never be back. On top of that the construction does not look safe, within regulation or sanitary. Treating people like humans goes a long way, had the staff been the slightest bit empathetic that would've been appreciative. If you're looking for good service, you won't find it here. read more

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Devon finally did my nails today after months of chatting with her when I'd come in, and she absolutely nailed it! She took great care of me. Devon and Emma are the two I know best there and they're both wonderful--so fun and talented. And the builder gel? I said no to it several times, but now that I finally tried it, I'm hooked. I don't think I'll ever go back to powder again! read more

Element Nail Bar - Builder gel with one coat of Jelly (#12). - Nail Salons Near Me - Phoenix, Arizona

It was very nice the first two times I went it and I was very happy then, my last time I went it I paid for a pedicure with callous removal and the technician acted as if my skin as too thin. So paid and tipped as I left toe nail chipped I came back today and once I brought to their attention they get mad and schedule me for another appt just to fix the chip. Guess what now my nail is lifting. This is unfortunate!!! read more

I lovee my nail tech and when they leave I will. Once called Classy Nails sold to a chain. They took a friendly nail shop to a chop shop for nails. Raised prices by at least ten dollars a service cbd pedicures really, they walk around with a tablet questioning watching everyone put them in ugly uniforms my question is with the increased prices did they give there employees a raise .... you already know.. I have lived downtown 22 years we are not that. Downtown has its own feel a personal vibe that this is not a place for chain nail salons form Chandler and not to mention one of there techs they brought in upset my friend with there service I can go on and on final world dont support them find another nail shop that is not a factory has no personal feel. read more

This review is purely for management. I've been going to Classy Nails (now renamed Element Nail Bar) for the last 2 and a half years. Today I went in for an appointment for a full set (Gel X) with designs on all fingers. My total came out to $165, which is already significantly higher than what I would have paid under previous management. The only reason I've continued coming back is because Mai is an excellent nail artist who consistently delivers exactly what I want without much direction. However, my experience at checkout today was completely unacceptable. After my card was already charged, I was informed that there is a 3% fee for using a card, applied to all card transactions. This was never disclosed beforehand. Businesses are required to clearly communicate any such fees prior to payment. More importantly, passing transaction fees onto customers in this way is not acceptable. These are standard operating costs that businesses choose to incur when they decide to accept card payments. If management does not want to pay processing fees, then they have the option to operate as a cash-only business instead of shifting that burden onto customers, especially customers who are already paying increased prices following the management change. When I questioned this, I was told it was due to their POS system which is hard to believe considering it appears identical to the system previously used when named "Classy Nails", which did NOT charge customers a 3% fee to pay with a card. Between the significant price increase and now undisclosed transaction fees, this change in management has resulted in a noticeably worse customer experience. Management needs to get a new POS system ASAP, or they need to pay this imaginary 3% transaction fee that conveniently only applies at their business and no other business in the Phoenix metropolitan area. I understand that you guys are probably trying to cover costs for all the new remodeling done, but it is poor taste to be overcharging your loyal customers for the services that were significantly less expensive prior to the name change, and then tacking on a random 3% transaction fee. P.S. if there actually was a transaction fee, it would be a flat fee and not a percentage of the costs of your service. Please get rid of this tacky "policy" which appears to be more of a money grab from your customers. read more

ANNA IS THE BEST!! She let me do this incredibly complicated design and was so kind and patient during all of it. She let me inspect every nail to make sure I was happy with each and every one of the 15 colors. It was her last appointment of the day and she stayed late to do it - I really appreciate that she made me feel so special. She's also very funny and I loved hanging out with her. Remember, she's off on Tuesdays!! To the owners: please please make sure she sees this. Thank you Anna, I've never had nails like this. read more

Element Nail Bar - ANNA let me do 15 COLORS!!!! - Nail Salons Near Me - Phoenix, Arizona

Was worried about the name change... but Bri and Mila were amazing! Love my nails! Will be back

Anna was 5 star service from the start. Place was sort of mess, so wish them good luck with renovations!

Mai was my nail tech and she was super attentive, took care to make sure my shape and length was exactly what I wanted, as well as the color. When I checked in all my questions were answered & recommendations were on point. I cannot wait to come back and try their pedicure. The music was amazing as well. read more

Go to Devon for your nails! She's the best! Annie also provides great customer service.

Edward was amazing. He really took his time on the pedicure will definitely be back to see him

Loved my nails done by Edward and Ivy ! Both are very friendly and sweet ! Loved that they are very detailed in their work 10/10 would recommend read more

Element Nail Bar - Builder gel ! - Nail Salons Near Me - Phoenix, Arizona

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Tim was great! He helped me pick my color and I love it, he was so kind and was the pinnacle of professionalism!

I love Elements. The aesthetic and decor are elevated. Everyone is always so nice and helpful. I told Emma exactly what I wanted and she executed! read more

Tim was so kind and did an amazing job on my nails! I had a great experience overall!

Great service! I received the Rosé Berry Spa pedicure from Q. I'm from out of town and I will be back !!!

had an appointment at 11am for a deluxe pedicure. had to wait 40 mins before before seated while they discussed pricing even though I called. read more

Great service overall! Everything went smoothly and professionally. I absolutely loved my nails, they came out exactly how I wanted.

Came as a walk in and was pretty much seated instantly. Was greeted very politely. I hate feeling pressured into services and the folks here didn't make me feel pressured for one or another. Really enjoyed it read more

Anna did amazing and was so kind!! They also have refreshments and it was a clean and calm environment. Thank you guys!