I recently went to this studio for the first time and left very distressed. Before my appointment, I filled out the studio's online intake and consent forms. On the forms, I clearly indicated two areas of my body where I did NOT want to be touched. During the massage, my therapist touched those zoned off areas three times. The first time, it shocked me because I had clearly not consented to that area being worked on. I quickly asked the therapist to not touch me there and she didn't even verbally acknowledge me--she just moved her hands. It was deeply unsettling, and it happened two more times. I couldn't believe it. In the end, I paid over $200 for a session that left me feeling violated instead of rejuvenated. I don't know if this happened due to a lack of therapist training or a procedural failure. In either case, my consent form clearly wasn't reviewed in advance. I have attempted to resolve this issue privately with the studio by submitting feedback through their Listen360 survey (which I assume is not anonymous because it collects my initials). I waited a week for a response, but none came. I'm sharing this story because we ALL deserve to feel safe, heard, and respected in their own bodies. I hope the studio takes this seriously and ensures nothing like this happens again. read more

I've been living in Auburn now for about 6wks and decided to get a massage to recover from the stress and anxiety around moving! Elements offered a special, first-time discount and I sprang for the 90-min massage with hot stones. Patrina was awesome! Firm pressure helped release my sore and tense muscles. She was friendly and gave a well-rounded, all-over treatment. read more

I have recommended this location to multiple of my family members. Jessica is very sweet and helpful. My grandma's knees have been hurting and the cupping massage helped her. My aunt has gotten the Himalayan stone message which she enjoys as-well. Overall Stars: +1 Excellent location and parking +1 Service +1 Customer service +1 Interior/atmosphere +1 Would return/recommend others read more

They were able to squeeze me in same day and always an extremely friendly staff. Teri was amazing and I would recommend to anyone. He is very attentive the entire time. read more

Cory was saying cuss words during my massage. My husband asked for a female therapist and was given Lily who was actually a dude. Completely unprofessional. read more

I had my second massage at this location recently and it was fantastic. I booked with Devan for 90 minutes. I described my areas of concern and that I haven't felt satisfied at the end of previous massages despite explaining these concerns. He assured me he would start in that area and he wouldn't move on without checking with me. He worked some massage magic and it's evident he takes a lot of pride in his work. Devan truly cares about bringing relief to his client and I'm happy to know he's there! He's also happy to meet his client where they prefer when it comes to talking, he can be quiet or accommodate pleasant conversation. Devan is a star! The girls at the front desk and answering the phone are always pleasant, friendly, and helpful. 4 stars just cuz this is your basic chain massage spot. read more

I love the experience at Elements Massage. The ambiance is well suited for a soothing and relaxing experience . The front desks staff are very friendly and professional. One of the best deep tissue messages I've ever had from Devan. So good. Super professional, he has excellent procedural massage skills. I felt relax after my massage and all my knots disappeared. I will definitely come back for another massage and recommend friends as well. read more

I scheduled a 90 minute massage appointment for mom and booked with Maggi. My mom said she was very focused and detailed with her massage! Maggi is knowledgable in this field and took great care of my mother. Definitely booking here again! On a side note, Jose, the Receptionist, was very kind and welcoming from the start. Helped us book the next appointment and recommended their gift card options! Thank you Jose and Maggi for showing my mom and I great service! :) As well as the lobby area, very clean and calming! read more

Alan did an amazing job. Very focused on the areas that needed work. Straight forward to the point. Great work.

It is a great place to try if you need a last-minute or later appointment slot, lowering rating because of hidden cost and therapist who seemed a bit inexperienced. I used to go to the Bellevue one all the time so I recognized the name when I moved to the Kent area and have tried it twice, once a year or so ago and another time more recently. The recent booking process was easy - the receptionist even text me available times in addition to leaving me a voicemail, in response to my voicemail for an appointment, which I appreciated. What I didn't like is that there were a couple different times they could've told me about the prenatal massage add-on fee but didn't, until it was time for me to check out. Not when I spoke to them on the phone to book the appointment or when I purchased the holiday gift cards before my prenatal massage and got confirmation I could apply one that day to that massage. Surprise fees are never a good thing in the service industry. Beyond that, I think charging $110 (before gratuity) for a 50-minute massage when you're not a spa that includes the spa environment or use of onsite amenities is overpriced. The therapist I saw was fine, but for someone who receives weekly massages I got the impression she was new to the industry. For example we focused on my upper half and literally all she massaged was my neck and shoulders. Typically therapists also will massage the arms to balance out the pressure applied to neck and shoulders only. It's a place I'd go to in times when I need something last-minute but won't be making it my regular massage place. read more

About 6 months ago, I lucked out when someone canceled last minute and I was able to get in with Jessica. Every time I go there, I continue to walk out feeling like I've had one of the best massages of my life and that's saying something given how many I've had. I have some anxiety about massages given past experiences but immediately felt at ease and comfortable. Jessica has a great way of making the massage feel amazing while also trying to unclog the traffic jam of knots that are all over my body. Frankly, I did not know how much tension I was holding in different parts of my body (how are my arms knotted?!) until I started seeing her. I highly recommend the Himalayan stones - amazing!! I put them off a long time thinking 'how great could some hot stones feel?'' and what a difference they make! Now the front desk is onto me and I fall for it every time they ask if I want the hot stone treatment. I've had a few massages in the area before Jessica and was not very impressed so I'm grateful I found her! read more

Elements Massage in Kent is under new ownership and they are fantastic!! Just met Jordan who is the new Assistant Manager there and she was awesome! New approach to customer service. So refreshing and very much appreciated! Not to mention, her team who actually provides the massages are all wonderful too. I highly recommend this Elements location. : ) read more

I had really great experiences at the Green Lake location but once I moved had to use the Kent location. In the past month Katrina has cancelled on me not once (understandable), but twice now day-of. Massage envy is much better at scheduling. Take your business there instead. read more

I went in for a one hour with Maggie and wow was she amazing! She used Himalayan salt stones to help relax the muscles while she worked on the knots. What a world of difference that made! My neck could barely move before I came in and now I'm ready for back flips. The only thing I regret is not doing 90 min. I would love 30 more minutes of that muscle melting therapy. She also does fantastic stretching on your muscles after your more relaxed. If your looking for a way to get rid of tension and get some good muscle stretchs in with nice pressure... Maggie is your girl! read more

Went here on Valentine's Day, not for some romantic couples massage or happy self-care session, but because for a week my neck and back were so knotted up I was waking in extreme pain in the middle of the night, with spasms. I called, desperate for an appointment but, unfortunately, very constrained on time due to my work schedule. It looked like it would be two weeks before they could get me in. But not 10 minutes after I scheduled that appointment, the receptionist called back- someone had just cancelled, and would I want to come in a few days from now? YAY! I got my massage with Cat, who was great with my bruise-easily-total-wuss level of pressure. She didn't try to be chatty, just let me relax and occasionally checked in. I was really impressed by how caring the entire staff was- I'm sensitive to scents, and allergic to fruit. They had put a little bit of orange essential oil in water, but when I mentioned my sensitivities they went out of their way to ensure I had fresh, fruit-free, cold water, non-scented lotion and environment in the massage room, etc. It was really nice to feel pampered and NOT like I have to excuse my body's fragility to total strangers. What a change! Afterward, the receptionists were sweet as could be, and fun- laughing and joking with me while I (of course) signed up for the monthly thing and made my next appointment. I'm happy to say Cat worked all the bad knots out, and no back spasms since. If I could afford it, I'd get a massage here every week (but instead will settle for once a month). If you're looking for a skilled, professional, personal, pampering massage, I can't recommend this place highly enough. read more

I have had NOTHING but amazing experiences here. I have had Cat and Bill as my masseuse and they have been so great! Both very professional and listen to my needs. Sadly, my schedule doesn't not work with Cat's schedule, and that's how I discovered Bill! He is a very cool dude, and having recently being worked harder at work, I am needing very deep tissue massage and he delivers. I feel like if you walk in or call, tell scheduling what you're looking for they will match you up with the masseuse that is right for you! I am so happy to have gotten a Groupon to start me off here. I became a wellness member here meaning I pay $59 for a massage a month, which is pretty cheap compared to others and the unused massages roll over. Just check it out for your self! They will take your flex spending cards! You won't be disappointed!!!! read more

This place is cold! They keep the ambient temp at a brisk 50 degrees...how comfortable being unclothed on a massage table at 50 you might ask....? NOT VERY. When informed of this in August, they said they would work on it. When scheduling a massage again in September they had assured us over the phone that the issue was resolved...but...to our dismay....it wasn't. After being informed that there would be a cancellation fee we decided it was time to go find another massage shop. read more

So relaxing and no pressure to sign up for monthly membership. I'll be signing up for a 90 minute session next time.

Shoulder getting more sore and back getting hurt also . Not gonna recommend this place to my friends or family member . It is ridiculous that you have to pay again in order for them to fix their mistake read more

Had some misunderstanding with our prepaid massages and Mike had called me to apologize and corrected the situation right away, I appreciated that he took the time to look over my account issue and get it taken care of promptly and call me back to rectify the situation. read more

I previously commented about a poor experience. management made it right by giving me complimentary massage with another masseuse. She was great and I will be back. Thank you for doing what was right. read more

Gwyn is the best. I was given groupon to use and booked with her. I totally enjoyed this experience of walking away feeling awesome and the massage was not one that hurt. Gwyn has the right touch. read more

Good service and nice professionals. They had reasonable prices. My masseuse Micah took the time to ensure that he addressed my primary pain points and check the pressure was okay throughout the session. I felt relaxed and much better after my visit! read more

Ren was amazing and really listened to my need and customized the massage accordingly. The experience was wonderful! I would definitely recommend to my friends and families. read more

Love everything about them. The owners and their manager Garrett are very customer driven. My dad is 90 and has special needs. The massage therapist Gwen makes it easy for my dad by lowering the table etc.. I will refers my friends. read more

Made an appointment for my partner and right away I felt how superb the customer service was via phone! Great customer service and my partner had a wonderful experience! Will definitely be back! Thank you! read more

I have nothing bad to say about the quality of their therapists. I have always had amazing massages , especially by Rebecka. She is highly skilled ! My issue lies when I got a call roughly 2 hrs before my husbands appt to cancel it because our therapist was out sick, which I totally understand. I asked to reschedule the appt and gave the receptionist many dates that would work for us. She proceeded to tell me that every date I asked about was full.. I even asked about a weekend 4 weeks out and she told me that my therapist was out the whole weekend. I went on to the online portal today to schedule and I discovered that Rebecka actually has all the dates that I asked about available ? I am not sure why she told me she was 100% booked. I emailed the Kent manager about this issue, and I never received an answer back ? While their massage therapists are great, their customer service is poor. read more

Calm, relaxing, attention to detail and needs- great experiences here, and will continue monthly.

I was able to get in on very short notice for my first massage at this salon. The staff was cordial, thoughtful and very accommodating. My therapist addressed my individual concerns and did an outstanding job. I can't wait to go back! read more

The owners are incredibly friendly and enthusiastic and truly care about finding the right massage therapist and treatment for your individual needs. I have been 4 times now with two different massage therapists and they have both been great. I signed up for the monthly membership and love getting the phone call each month asking when I want to come in. read more

Woke up sore today. Needed An emergency massage for my pain, called elements and one thing I do appreciate is that they were able to fit me in within an hour. Before I start my review I want to put it out there that I have had many massages over the last 20 years, I get them done regularly, my massage therapist was not available so this was an emergency, so they put me in with Maggan (Megan). As I am leaving this review I'm sitting here with a migraine after this massage. This was probably the worst massage I have ever had in my life and believe me I've had bad massages. First of all I went in there for a one hour massage the massage session began at 1:45 PM and by 2:20 the massage therapist got up and said that my massage is over, so I complained to her and with an attitude she proceeded to finish off the hour. She did my feet and that was probably The best 10 minutes of that massage. The areas they were actually hurting me still hurt and maybe even worse now. And I got a migraine because I don't know what the heck she was doing for my neck. And the jerking movements did not help either. The massage therapist burped twice during the massage session, of course she apologized but I'm sorry it's so unprofessional, I couldn't relax, because she was breathing so heavily I couldn't even hear the music. One nice thing about the place is that at the front desk that they treat me nicely they were apologetic. Anyways. The whole experience today was just horrible. read more

I've had over 12 massages here. Each visit the owners and staff have been professional, courteous and friendly. Always great massages tailored to my needs and requests.. I even purchased a gift card from them for a friend. I highly recommend Elements Massage in Kent. read more

My wife and I recently had massages at this location. We found the staff and therapists to be very friendly and welcoming. Our sessions were timely and very well done. We will definitely be returning. read more

Great Massage! The staff was professional and welcoming, it is a very relaxing atmosphere. They asked me questions afterwards about how my massage went, they were happy to address any recommendations or special needs. Left feeling so renewed and relaxed read more

Highly Recommend! Right when you walk into the door you experience a very calming environment. I was greeted by the owner, who was friendly and professional. Gwen, my massage therapist, was great!! This was my very first massage and she ensured I felt comfortable and relaxed. I would recommend Elements in Kent! read more

I was pleased to find this place so close to my new home; what a wonderful experience! Friendly staff, soothing and elegant offices, and my therapist was indeed "the queen of relaxation". Great experience, highly recommended. read more