After having brunch at Snooze next door, oh and lucking out big time walking in to find 2 bar seats waiting for us, yes the brunch gods were upon us, we booked a 90 minute couples massage at Elements. It was our first time there for the both of us. We were greeted to a beautiful, warm and friendly lobby where we did 5 minutes of paperwork and waited for our therapists. Mine was Ava, and man was she awesome. So nice! Shared her personal story with me about her life and that hit home with me. I hugged her when we left as I was nearly in tears with her story of overcoming. Hit home big time with my recent events. Kudos to you if you read this Ava. I'm so incredibly proud of you. One of the best massages I ever had. Asked me where I needed extra attention and she promptly focused on those specifics. Couldn't ask for a better person or professional. I can't wait to go back soon. Def recommend this place and so does my girlfriend. The two of us are planning our return soon. The first time visitor price is 89 dollars for 90 minutes. It's a steal of a deal. Now if only our brunch luck at Snooze continues? How we dodged a 90 minute wait had us laughing our asses off. Def a great day! read more

I made the mistake of signing up for their monthly membership. At the time I signed up the price for a 90 minute massage was $109, but they sold me on $99/month for the monthly membership. After about six months I realized I was not going to be able to utilize a massage monthly and had 5 massages saved up. So I called to cancel the membership and the lady said why don't you put it on hold for three months to catch up. I decided to do this as she was putting the hard sell on to not cancel. After the three months I had only used one of the massages and decided at that time to cancel. On July 18, 2022 went to use a massage and was charged the full price. When I asked why since I had 4 remaining on my account I was told they expired June 1, 2022.. NOBODY said a word about them expiring! The lady said, "it's in the contract you signed." Of course it is. This place is a scam! Don't ever sign up for any kind of membership here as they will rip you off however they can! It isn't like I was asking for a refund - just to use the massages I had already paid for! Horrible business practices and rude employees. read more

I'm sending a quick note to express how disappointed I was with my massage.  I booked a 90 minute massage, and the sad part is I am writing this review in my car at 2:50 from my 1:30 appointment that also started a few minutes late.  Now to the massage itself, 5-7 minutes of the scheduled time was to discuss what brought me in and where I wanted to focus on.  I clearly said I had not been sleeping well because my neck and shoulders were tight and I also had some pain in my sciatic nerve area.  Next I also asked for one hand not to be touched as it was healing from and injury and that I don't want my feet touched. It first became a concern when the massage therapist started on my legs and not the areas addressed. Next even after our 5-7 minute conversation which took away from the massage time, the massage therapist touched my feet and also touched the hand with the scar injury.  Next when they finally went to the neck and back area, the pressure was so soft and unproductive that it did no good at all.  And when they ran across a knot in my back they took no initiative to try to work it out.  This is the first time that I have left a massage with the same or worse feeling than what I started with.  I will be scheduling another massage tomorrow with a massage therapist who hopefully has more training and listens to their clients.    The location got back to me to justify their timing, and then said we are sorry your therapist was not a good fit.  We can give you a discount to our member rate on your next visit.  They also said, well if you were not satisfied why did you not say something while checking out.  Keeping in mind the therapist was in ear shot and they had another client in the waiting area.  If you are looking for a good professional massage, this is not one I would recommend.  As you have probably read they seem to be a training ground for Massage Therapists right out of school.  Not to mention the customer service seems to be non-existent. read more

I was looking for a massage therapist experienced in lymphatic drainage as well as pain and stress relief, and I was lucky enough to find Cristina! She's absolutely amazing. I can finally move my shoulders without pain after a 90-minute massage. Her techniques for me (a veteran of MANY professional massages)!was customized to my particular aches and pains, and she also listened very carefully to me as I explained them. I felt rejuvenated after this massage, which was primarily lymphatic drainage and deep tissue. Cristina's 12 years of experience and dedication to massage are evident. The staff with whom I spoke--Brittany -and Jamie--were very helpful and made booking appointments both easy and pleasant. It was also a nice touch that the massage table was warmed. I wasn't expecting that. The rooms are small and no-frills, but comfortable, and I have no complaints. There aren't spa touches, but I didn't miss them. I got the Himalayan salt stone add-on, and it was lovely. Have booked four more appointments with Cristina read more

Massage was good but I paid for a 60 minute massage and got a 45 minute massage. The clock starts ticking as you start to change (which they don't tell you) and then don't even give you the full 60 minutes. Bad business practice for pricey massages. Buyer beware. read more

Just got a massive migraine after getting a massage by Charlie. She got upset when she realized I wasn't wearing my mask while laying down looking down and away from her. I was there a month ago and was told that it was ok to take it off while laying face down- I was NOT informed that they changed this rule. Anyways- it seemed as though she was very upset the rest of the time I was there and even started pinching my carotid artery. Now I have a migraine, but she could have done a lot more damage. I will not be going back. read more

I know it has been hard to find good employees as a result of the labor in the past year but this place seems to be setting the bar too low. While stuck in traffic due to severe weather I called to let them know what was happing and discuss options for rescheduling. The receptionist hung up on me and promptly charged me a full cancellation fee and wanted nothing to do with the conversation. Supposedly the owner is going to call me back, I would be delighted to update this review if any decent customer service is displayed. read more

This location is clean and has a nice ambiance. I receive calls that remind me that I have massages to use, in the beginning of the month. I have had massages with a few of the different therapists and they have all been great. My favorite is Mimi, especially with the hot stones. The therapists listen to my preferences and it's always a good experience. Also, the receptionists are kind and knowledgeable. read more

This place was great! Visiting from New York and I wanted to come for a massage. Very professional and my massage therapist made me feel extremely comfortable for my first professional massage. Thank you, Melissa! read more

Lisi really made me feel better. She hit all the right spots Clean establishment and personable staff. Will definitely be back next time I'm in the area. read more

This company is poorly run. They do not think of their customers. They treat long term customers horribly. They are not upfront and honest about what is involved in a membership. Stay away of gift cards or trying to hold massages on your account. I would highly recommend going somewhere else. read more