If you ever choose to come here for a deep tissue massage, then Teresa is your guuuurl! She is a good listener and pays attention to detail. Although it was a deep tissue, I was still able to doze off perhaps for a few minutes or so. She had a great way of relaxing my muscles and not make me feel so anxious, as she worked away at releasing the knots in my upper back, shoulders and neck! If I lived in Phoenix, then I would definitely come back to see her! The front desk staff was also so gracious and friendly. Facility was clean and calming :) read more

AMAZING massage! They have good customer service here and it's so elegant and peaceful inside. They always make sure I'm good throughout the massage their add-ons are a must and I recommend this place to anyone looking for a good massage. read more

This is the best place to get massages! Everyone is so friendly, such as the welcoming ladies at the front desk, they give phenomenal massages and I always leave happy and rested! read more

Armed with my Groupon in hand, I made an appointment for a massage. Amy was my massage therapist. I asked for half "regular" massage and half "deep tissue." I loved my massage! She gave me just what I needed. I know I tend to have tight muscles around the shoulders and that part of the massage was a tiny bit painful but not like I've had it prior. I don't like my massages when they're too light. I mean, what's the point? I want to feel as though some of the tension has left my body, and that can only happen with a little kneading of the tissue. The reception area is light and welcoming and clean. And with chocolate Hershey's candy, yummm! Had a couple while I waited. The only thing observation is I don't think the extra money for the aromatherapy was worth it. I barely smelled it. I wouldn't mind going again. Conveniently located next to a grocery store as well as a pet store and various small businesses. read more

I love this location! I've gone to several massage therapists here and by and large they have always been great! The receptionists are especially good as well. Very accommodating, always offer to pour you whatever flavored water they have that day. Clean location with superior service! I'd highly recommend getting a membership to save some money. read more

This place has billed me twice since canceling a membership, I suggest not doing the monthly membership with them.

I was pleasantly surprised. The front desk receptionist is quite professional and competent, and the massage therapist knowledgeable and confident. I now have a membership! read more

I was able to make a last-minute appointment when I was having some significant muscle pain. They were able to accommodate me on the same day. I saw Allie who did an amazing job and helped relieve my muscle pain. read more

Sherry was the best. I've seen her the last couple times and she was wonderful. She loosened all the tension in my upper body and calves. She knows what she's talking about and always gives great advice as far as stretching, hydration, etc. read more

I have loved getting regular massages for years, but I usually go to Massage Envy. I bought a Groupon to get a massage here. It was not a good experience. The masseuse ignored my requests and when I mentioned how I usually like my therapeutic massages (basically, I don't like to feel like my skin is being rubbed off), she told me that this is the best way to have a massage and just to go with it. What happened to taking your client's requests into consideration/listening to your client? It was the worst massage I ever had. Never going back. I'm sticking with Massage Envy. read more

I received a gift card to Elements from my aunt and I was so excited to use it! I have never been to Elements before and this would be my first time. When I arrived and was about to start my 90 minute massage I was asked any areas I would like to focus on, I said I would like to spend a decent amount of time on my feet. My massage was decent at best and she spent a total of 10 minutes on my feet (not 10 minutes each, but together so maybe 5 minutes per foot) if I asked you to focus on my feet, wouldn't you think to spend more than 10 minutes of 90 minute massage?... anyways I didn't complain because after all it was a free massage right?..... So I was walked up to the counter to check out and I gave them my gift card. They proceed to tell me there is no money on my gift card... I said that must be a mistake because I got the gift card as a present from my aunt and I've never been here before or used it. She continued to tell me there was nothing on it and she needed my credit card info to charge.... I was polite and said I would of never come here if I didn't have a gift card... she said she'd look into it but still needed my card info incase she couldn't figure it out.... I left obviously upset and completely unrelaxed now.... I was going in to get a massage, destress and enjoy the gift from aunt and now they are telling me I needed to pay for it? The following week I received multiple calls from them, asking questions, needing my aunts name, phone number and information.... they turned this in to quite an ordeal...... Almost 2 weeks later they finally figured out the problem and it was an error made on their end when issuing the gift card...... so when it's all done and squared away..... they then call me AGAIN, asking if I want to leave a gratuity with my card they have on file? After this prolonged ordeal, mediocre massage and massive headache you've given me.... no, I do not wish to leave a gratuity.... Also, why do you still have my card information on file....you shouldn't of even had my card number in the first place. My advice, if it is a first time customer who has a gift card maybe don't make such a big deal over one massage. You turned what was supposed to be relaxing massage into over a week long headache and basically accusing my aunt of giving me a bunk gift card..... I will definitely not be returning and would never recommend this place to anyone. read more

I am so grateful for Elements Massage! I called yesterday in a panic, had thrown my back out the day prior and needed help fast. The receptionist was kind and patient and found me the right kind of masseuse for deep tissue pain and was also able to rush me in the same day. My masseuse Denny was wonderful and really worked out all the knots and pains in my lower back. I am pain free today and ready for the weekend. I would recommend Elements Massage to anyone and I will be coming back for sure. If you are looking for a great and cost effective massage, this is your place! read more

I had never received a massage before. I was anxious, quiety and kinda, I dunno, insidiously agitated. I've been to chiropractic, it really just didn't do it for me. But just... I needed something to help me work out my tightness. So, I reached out and gave Elements Massage at this location a chance. Maybe it's a muscular issue, right? I don't know; I am too busy, let's give this a shot. I work with a budding company stressing me out all day every single day to no end; I legitimately just wasn't sure if it was for me. I never thought it was for me. But man, was I wrong. This Elements Massage will melt every solitary worry away from your mind. Or at least, this was my experience. Hannah and Jazz, the front desk women, took me into consideration immediately. They reviewed my situation and relayed my bothered annoyances directly to the therapist, clearly, and I was was in communications immediately. Once I arrived, Theresa, the therapist, took me in immediately-- five minutes tops-- and went right to collective understanding. The rooms are so serene. It is just so fricken cool. The massage was so professional and deep, though! She knew exactly-- seriously so exactly where to hit. I personally experienced a Deep Tissue Sports Massage because I hit the gym everyday without fail and I fricken hurt in addition to my business stress. They arranged that for me, and even Hannah understood that over the phone! Theresa completely took this into consideration, and this experience was nothing less than incredible. It was amazing! I didn't even have to explain myself. The massage itself from Theresa was calm, collected, and professional. If you're like me, I reached my Zen. Thank you, Elements Massage, for bringing me home. read more

What a great place! Friendly staff & Meli is an amazing therapist I recommend her to anyone!

The rest of the story from the first experience below: Hector was amazing! His thoroughly planned whole body massage was obviously due to his long standing professionalism, his massage pressure and technique are stellar! I walked out feeling refreshed and my sore muscles relaxed! My spouse and I will return for Hector's healing touch! Our first time in, I scheduled a couples massage and although my reflexology was okay, neither of us gained a massage and some of the work was done through the sheet. After working in healthcare 30 years, consulting 6 out of those years, and receiving massages all over the country, this was overpriced for not much of anything! Customer Service is Fantastic, as the owner contacted me when he found out about our less than satisfactory massages. Elements confirmed 100% satisfaction, so we will return to try new therapists. TBC... read more

I shouldn't be in more pain after a massage than before, right? I get massages about once a week. I thought I would give this place a shot. I told my masseuse going in that I had no pain and no issues and was just getting a massage relaxation. Despite this, she dug at my neck like there was gold in there, asking "don't you have neck pain? Don't you have headaches?" I sure a hell do now! I didn't before! She said she was correcting bulging disks in my neck and correcting my cervical spine.WTF! if someone is going to work on my spine it will be a DOCTOR! And a specialist to boot! Not to mention- who asked you to? This is scary, going in for relaxation and getting an untrained person playing at being a doctor. And I have had the worst headache and neck ache of my life for the past 11 hours. Oh, and super overpriced. Basic strip mall ambience at luxury spa prices. Update- the owner did contact me after a delay with staff where my message was not given to him. He was very polite and offered help. read more

So I am so very lucky my Godmother bought me an hour massage for my birthday, she was looking around for someone who could massage someone with fibromyalgia. So she came across Elements and she called me and said call this number ask for Leticia everything has been taken care of, my aunt lives out of state. I call to set up my appointment the girl I spoke to on the phone was really nice. I showed up today and I walk in and I am immediately greeted, I had a couple forms I had to fill out, she offered me water with fresh strawberries, there were chocolates sitting at the table. What I liked is they have a photo album type of book on the table and it tells you a little about each therapist which I found cool. I have such a bad short term memory but the girls in the front were so nice very personable. My therapist Leticia greeted me, led me into the room sat down with me asked about my health, what type of pressure and if I wanted full body or upper only. I opted for full body light touch because I do not know how my fibromyalgia will react. She explained to me how to lay down etc she left the room, cane back and the massage started. Her pressure was perfect and she checked in on me to make sure it was ok. She was very nice as well, and seemed to genuinely care. Overall I thought it was a great experience. If my fibromyalgia reacts the way I'm hoping and this helps me I definitely will come back and do the monthly membership and definitely to see Leticia again! read more

Nice place with great location. I started my first session using a groupon. Staff is really friendly and attentive, they have the trendy bowl of cucumber water ready while you wait. LMTs are great, mine had the perfect meat hooks for my massage. Style was pretty decent for my first one. They have a great member program with $59 hourly member massage. First one is $30 off. Massage rooms are decent size and reasonable temperature. Only issue I had was the construction as one you step outdoors the smell is foul, but this is temporary. I'm sure this is my new massage place. read more

Teresa at Element Massage Camelback is awesome. She pays attention to how your body reacts and puts her skills to work to relieve tension and pain. Due to a fusion in my neck, my shoulders and peck muscles get very tight. I walk in looking like a turtle and come out looking like a swan... It's amazing how Teresa can get the muscles to relax and stretch out. Thank you for making me feel so much better each time I come. read more

I was super impressed. I wish I could remember who I saw! My husband and I got last minute massages on a Saturday night and we were both so happy! I used to be a regional for spas in Texas- so I was nervous bc I can be picky! But it was phenomenal! Everyone was so professional too. The one thing I personally did not like is the linens. But again- that's me being super picky! The massage and everyone helping was perfect! read more

I was in the area and walked in to see if there was a deep tissue massage available. I purchased a first time massage coupon w/discount 6 weeks ago. I informed the friendly front desk. I was told there was an opening for deep tissue 2 hours later. I went home and came back 2 hours later and sat until 10 minutes after my massage was due to start. I was told that my therapist had an equipment issue. I was offered a massage by a male therapist which I do not prefer. This is my rating under category of wasted time on precious weekend. read more

I had an issue last week and the staff made it right. I had a massage today with Alondra today and this lady is Amazing!!! For a 60 minute massage , she covered everything. When I usually get a 90 minute massage, I felt I was not getting cheated out of missing minutes. I also tried a blend of two oils, Lavender and Citrus and the scents blended well together. Thank You GM Roxy for the suggestion. and Thank You Alondra. read more

I was introduced to Elements by a friend in Scottsdale. I appreciate the service that they provide as well as the tranquil environment. I love the chocolates that comes with the massage service. One of the best studios in Phoenix read more

This place is AMAZING. The management and staff are very friendly and the masseuse that I see seems as if he has hands that get better every time! Obviously, businesses are in the business to make moeny, so they will offer their membership or to schedule another appoitnment, but they are not over bearing nor pushy! They are amazing! read more

The reception desk ladies are very friendly and welcoming. I was immediately offered cold water. I needed a neck and shoulder massage and was paired with Robrina who carefully listened to my concerns and needs. I feel refreshed and am scheduling a return visit in a few weeks. read more

Elements staff is always up best, courteous, and makes you feel right at home. The entire experience from the moment I walk in till the moment I leave is amazing. The Massage team is very aware of the knots, stresses, and tight areas each time I come in. They work with you throughout the Massage to make sure you feel comfortable with the pressure and make sure you're getting the best results. Great value overall for sure. read more

The service was wonderful and the masseuses attentive and detail-oriented. If we lived in Phoenix we would definitely come back

Look no further with a place to relax and unwind. Carroll and his team are amazing at what they do. They are inviting and very welcoming. Highly recommend Elements Massage! read more

I am giving this location five stars for EXCEPTIONAL customer service! Jasmine the manager took great care of me when I called with a gift card problem. I will never go to massage envy again! Every therapist I saw at this location was knowledgeable, polite, and powerful! I always left feeling better. If you suffer from chronic back pain, neck pain etc, I highly recommend investing in your health with elements massage. Thank you again Jasmine! I am so sad that I had to move to a different state! read more

This place is outstanding. The place is new, clean, and great. My massage therapist was one of the best that I have been to in Phoenix. I would highly recommend this place. They do try to get you to join their membership, but it is probably good to get massages once a month for good health. Their prices are reasonable if you join or if it your first time to the place. read more

I really love being a member of Elements Massage. Everyone at this location has always been super friendly and nice. I love that I can save my massages up. I've had many really great massages here. The only reason for not giving them 5 stars is I've had a number of excellent massage therapists who have left and I wonder if that's due to low pay or possibly work environment ( hopefully it's not me!). read more

Amazing massage by Vanessa. I could not mive my arm when i arrived for my 1 hour session. I was in alot of pain. This morning i can move my arm I am completly relieved of all pain. I defiantly will be going back. read more

The staff at Camelback Elements are so professional and friendly. They helped me find just the right therapist for my needs. Now I've seen three therapists who are all amazing. I highly recommend this location and the wellness plan. They make it really simple and easy. read more

I am very impressed with this Elements Massage. Very respectful staff in the front, Sydney & Robin are always so pleasant. I've had a couple of different massage therapists -- Sharin is particularly good for medium pressure. All in all, great experiences here so far. read more

I've always had a wonderful experience here! Booking is easy and Leticia always makes me feel great, would highly recommend!

Lynese is an amazing masseuse. I went in qith neck pain and left feeling brand new. I have never had a bad experience at Elements. All of the staff are nice and helpful. I specifically dealt with Victoria and she made checkout as easy as possible. I would recommend this place to anyone. It is wonderful. read more

Had the best massage of my life here. I was getting prenatal massages at another location but hadn't had one in a few months because they were all crappy. I felt like most therapists were scared to touch me so I was paying $60 to have lotion applied. I was a little nervous about scheduling because I didn't want to waste more money but my back hurt so bad I needed to do something. I called them, they got me in same day with Savannah and she gave me literally the best massage I've ever had. Pregnant or not. I will definitely come back!! read more

Great massage and good customer service. The front desk is always friendly. Massage therapists listen to me so they can address areas of concern. My husband and I enjoy the couples massage. read more

Everyone thinks that getting a massage is a luxury. It's not. Your body needs more attention and healing touch than you know. The therapists at this location seem to know this because they do an amazing job. Thank you, Amy, for the massage. You're wonderful. read more

OMG! I've been sooo stressed out from work and day to day struggles. Today 8/17/18 was my 4th time coming to Elements Massage. Today was the very best ever! Josh was absolutely Awesome! Not too soft, not too hard, Just Right! He'll be the only one massaging those "stress knots" out of my neck, shoulders and back from now onnnn! The Aroma Therapy was the best as well! I feel AMAZING!! Thanks Josh! read more