Naomi is the absolute best! Everytime I come here I feel relaxed and treated like royaltyread more

Naomi is simpy the best. She has an indepth understanding of human anatomy, and it doesn't matter…read morewhat issues I throw at her, she can fix them or figure out what they are and what to do. More than a massage, I feel like I am seeing a diagnostician. And in addition to all that, she gives hands down the best massage I have ever had. I am a runner, and I rely on her to keep me in good form. Finally, she is just a really nice, down to earth person. She listens to what is important to you, and adjusts to your needs, whether you want deep tissue, or lighter. i have been to lots of massages, but after going to Naomi, she is the only one I return to, over and over again, simply because she is the best.

Easy to make an appointment, even easier to modify the appointment time when I got misdirected!…read moreThen I found the location and was very pleased when I walked in to find it so clean and welcoming. My therapist was all about doing the massage and reflexology and did not waste any time getting right to it. I felt that she had a lot of skill and experience and was able to address my pressing issues without input on my part. I will be sure to visit this location the next time I am in town.

I want to start by saying the space was clean and inviting and the massage itself was relaxing. The…read moremassage therapist was experienced and did a good job. When I called to make the appointment, I was informed that the cost is $75 for the 60-minute foot reflexology and cash for tip (all of which I had no problem). Prior to the massage, I was charged the $75 which was fine. At the conclusion of my massage I paid the employee a 20% tip. As I was walking away, the employee stopped me and pointed to the sign on the wall which identifies their tipping rates. She was making a point that I under tipped her based on the sign and she was insinuating I pay her more. The sign listed a 60-minute massage as a tip rate of $20 (which is more than 20%). Mind you, the sign did not contain language such as suggested or recommended. Furthermore, their website says nothing about a mandatory tip requirement. Per MA state law, businesses cannot require a tip on services nor can employers demand/request a tip (unless it is a service charge or for large parties). Tips are considered discretionary and are up to the customer. While it was my goal to leave this experience relaxed and rejuvenated, I ended up leaving offended and annoyed.

My daughter and I got massages here today and it was amazing! Very clean and nice, great staff…read more They asked which areas to focus on and the oil they used was not overly greasy. They also used a hot towel to wipe you down after which was lovely. Definitely recommend and definitely going back again !

The massage itself was fairly standard, but the process around it ruined the whole experience…read more I got my mom a massage as a gift and called a week earlier to make the appt. I was asked to pay via venmo at time of booking which I did immediately and even texted the confirmation of payment to the phone number provided. They told me that the payment was received as I was all set. On the day of the message though, as my mom was leaving the office they stopped her and asked her to pay. She told them that her daughters had already paid, but was treated like a complete criminal. The front desk person just kept yelling at her to pay. She called me and I had to send the front desk person screenshots proving that I had indeed paid. In my payment I had even explicitely included a note on my mom's name and the time and date of the appointment so there should have been absolutely no confusion. The worst thing was that once they were assured that we had paid they were still incredibly rude about it, not even appologizing for the mistake. It was such a bad experience for my mom. I also don't see how they were so "confused" about us having paid, when you can't actually even book an appointment without payment. Now mistakes do happen and this could be a one off bad experience. Except that my sister's husband also got her a message as a gift and she had the same exact issue. As she was walking out they cornered her and kept telling her the message wasn't paid for. Her husband had to call and basically run his whole bank statement by them as proof. So we had two bad experiences here within the span of one week. I think that they use this kind of tactic to confuse customers and get anyone who is maybe too embarassed or not willing to stand there and argue with them to pay twice. The massage is **absolutely not worth** the completely inefficient payment system and the utter lack of customer service and accountability when mistakes are made.

An amazing one hour foot massage! They also start with a foot soak and neck rub, which is great and…read moremy favorite is the reflexology. I highly recommend.

Disgusting place! Save your money and go to clean spa. The place has zero hygiene and zero respect…read morethey are so so disrespectful! Go to a clean spa where they have people who actually know how to treat their clients and respect them. It's such a sad disgusting place i wouldn't recommend it to my enemies. This Cindy woman must be crazy or something, she went ballistic on me because I asked if I could switch my appointment and she called and said we won't take you no more and hung up on me!! I was like "wtf just happened".

$30 for a 15 minute foot massage that was mediocre for my friend and I who were visiting from out…read moreof town. The two women working then DEMANDED tips, didn't have change, and then demanded that we gave the same exact tip to both of them. They couldn't have been more rude.

The real deal! Nothing but 5 stars for this place. The staff…read morewas kind and appreciative of our business and gave my boyfriend and I an amazing couples massage. For two athletes who have knots on knots our massage therapists were the real deal and gave plenty of attention to all our problem areas. ALSO- we were able to get our massages for 50% off through Groupon, so definitely go through their website to buy a voucher! Don't skip over this lively little spot downtown!

I was given a Groupon coupon as a gift. Stacey's name and number were the primary contact. Couldn't…read moreget a call back as she had no appointments. After an extended period, a text was sent, and Stacey wasn't taking appointments. Melissa needed to be booked. Good luck in finding a workable appointment. Ultimately, Stacy again texted as I secured an appointment (not perfect at 330pm). When given feedback on the difficulty with the service, she canceled my appointment as she didn't like the the business feedback. No crosswords were used by either of us. However, a business run on emotion and as a lifestyle business isn't for those who work. In addition, Stacey passive-aggressively mentioned that Groupons are for those who need a discount. No, they are used to build business. The Groupon was ought by my daughter-in-law as a Father's Day gift. We didn't need a discount.

Well let me just say that after buying a Groupon it took months to get a callback!!!! Then when the…read moreowner was offered some advice regarding "prompt callbacks", she went a little snowflake! This is no way to run a business. Your personal life should never interfere with your business. Especially a new business. Gheesh! Don't go here! That's all I can say there are plenty of professional establishments around without the need to get an impossible to schedule appointment. And all of this is after she has your money!!!!

Based on the reviews on Yelp and my need for a massage I made an appointment for the 90 minute CBD…read moremassage therapy, needless to say when I left there from head to toe my body was so relaxed without any pain then or the day after. Heather was the person who greeted me and explained the whole process to me, she is very knowledgeable and intuitive . Heather removed all my knots and tension by the time I got up from the bed She is very intuitive knew exactly the amount of pressure needed. I do not remember the last time I was so relaxed I am here on vacation but will definitely have another session with Heather before the end of this year! Another note is that when you walk into this establishment it is all about caring and ensuring you leave 100% better than when you walked in, just read their mission statement Thank you Gretchen the owner and thank you Heather for all of the above Sincerely Charlotte

I've heard good reviews about Saltwater Massage Studio so made an appointment - and now I know why…read morethey are so popular. My massage was with Jenny and she is awesome. Truly an expert. I felt very comfortable and my 60-minute massage was very, very good. I'd highly recommend SMS to anyone looking for a massage on Cape Ann. Check out their Facebook page for last minute availability, that's how I got in same day!

We received a couples massage gift card for Christmas and we were more than satisfied with our…read moreexperience. The spa is very easy to get to with free parking onsite. Everyone was very friendly,professional and skilled! We both left feel very relaxed and healthy. We highly recommend the Swampscott Massage Spa.

I a wonderful massage and facial as a combo for $169.00 and paid a $100 deposit. During the…read moremassage, the owner changed the price and told me it was $99; I said it was $69. When I pointed out the discrepancy, she admitted she had altered the price while I was still receiving the massage. She proudly showed me the website listing the price as $199, but it was actually $189, and she reluctantly said I owed $89.00. I recommend taking screenshots of any prices. I had planned to return for future services, but not after that experience. They lost a customer over a $30 difference.