My mom and I got a foot massage and it was phenomenal!! Very clean, pleasant staff, and amazing…read morefoot massage. We had it earlier this morning and we're still talking about how lovely it was. Don't hesitate to come here!!

From the owner: We are the premier massage spa in Knoxville, TN. Our team of skilled therapists specializes in a…read morevariety of massage therapy services, including full body massages, Chinese acupressure massages, chair massages, deep tissue massages, foot massages, Ashiatsu massages, and more. At West Town Massage, we believe that taking care of your body should be a top priority. That's why we offer a wide range of massage spa services to help you relax and rejuvenate. Whether you're looking for a quick pick-me-up or a full-body indulgence, our experienced therapists will tailor each session to meet your specific needs. If you're feeling stressed and tense, our deep tissue massage is the perfect solution. This technique focuses on targeting the deeper layers of muscle and connective tissue to release tension and improve circulation. For those seeking a more traditional approach, our Chinese acupressure massage is based on the principles of acupuncture to stimulate specific pressure points and promote overall well-being.

I'll definitely be back in about a month. Lisa was amazing -- I'm an athlete and love more pressure…read morethan most do. She fulfilled this! Walking on my body, too! Even more pressure, which I appreciate. Hot stones, warm bed, lotion & oil. No complains! Amazing.

Booked my first massage here for an hour full body massage. Gotta say, it was an amazing…read moreexperience! Very professional! Clean! And I even got an extra 10 - 15 minutes in as I was there for the last hour they were open. There was absolutely nothing wrong for my visit, and I highly recommend you give this place a try. It's definitely worth it in my opinion! Paid the massage amount up front, no tip. Still got an amazing massage. So I tipped at the end of my session, and they were still very happy, and before I got back to the front they had a bottle of water already out and thanked me for coming with a smile. Loved it

Great massage and friendly service. Easy to get in and make appointments and super accommodating.read more

Paid for 90 min massage . I was asked if it was ok if I had 2 girls . One do 60 minutes and one do…read more30 min. I said I don't care that's fine . Well what it ended up being is a 60 minute massage in total time but they apparently thought because there was 2 that counted for the other 30 min . Obviously being a language barrier it's impossible to understand. The one basically sat in a chair and answered phone calls while touching my leg and talking the whole time. Also the previous time I came for massage the woman was using too much pressure and I told her it's too hard. She said how old are you? I said 44 and she said I was a 44 year old baby . The place is ok if you need a massage quick but other than that I don't think I'm coming back

I was walking through the mall today and stumbled upon this place as I was leaving. I decided to…read moregive it a try. I did read the negative review and I will say this, this is a spa in a mall. This is not a five star luxury private salon with mimosas and caviar. If that is what you were looking for this is not the place. However, if you are looking for a therapeutic, stress relieving massage that is going to actually make your body feel better, this is the perfect place. The therapists were very good, the price is more than fair and the salon is very clean. I would highly recommend giving it try. The nice thing is they accommodate walk-ins and it is open later than most massage establishments in this area. Overall an excellent experience. I will definitely be going back.

Horrible experience!!!!!…read more Requested 1-hour reflexology massage, however massage was only 30-minutes due to staff member interruptions to answer phone and greet potential customers. At completion of massage, it was apparent that I didn't receive my money's worth. After numerous interruptions, I was charged for a 1-hour reflexology massage in addition they automatically added a tip of 20% . Will never patronize this establishment again.

Best massage I've ever had, by Micah. Perfect, " medium" pressure. I usually am very sore after a…read moremassage, but I wasn't. Phenomenal.

Did not explain that prenatal massage process. i felt like i paid $100 to get lotion put on my…read morebody. They let me book my appointment with add ons, then once i got there they needed a doctor's approval (i had this appointment for 3 weeks) The lady was nice. That's about the best thing I have to say. When I brought up concerns about letting people with prenatal massages, they looked the other way and ignored me. Totally unprofessional and will not be a returning customer whenever I am not pregnant (not my first time there)

Got a signature facial done with Abbagail and this time it was amazing. They provided clear…read moreguidance on where to meet my facialist after changing and my service started smoothly. Abbagail was awesome asking my allergies, and explained every time when a product will be applied to my face, the potential effect such as temporary tingling, and offered options based on my needs. My shoulder and hand treatment was also fabulous. After my facial was finished, she immediately handed me bottled water. My face is so glowing according to my mom afterwards. The duration is as described. Last time there was an error with the third party booking app indicating the wrong duration. This time all resolved and I appreciate the communication and their willingness to address the concerns and make customers happy with their experience here.

First off let me say the only reason this is a 4 and not a 5 is because of the lack of customer…read moreservice from the owner who was running the front desk. I was not greeted when I came in (yes, she was with someone but she didn't even make eye contact with me, nod or acknowledge me in any way). She was very friendly with the girl she was helping but when she went to help me she seemed really cold. No smile, no "how's your day", nothing. It was the same way when I left. She didn't ask me how my service was or invite me back or to re-book. I'm hoping she was just having an off day. That said, my pedicure was absolutely wonderful! My nail tech explained all the services they offer, she did a very relaxed, caring and beautiful pedicure and it's holding up incredibly well. The nail tech was friendly and so sweet. She made me feel like I was getting a pedicure from a friend, not a new stranger. That said, she didn't overdo the conversation. It didn't feel forced or sales-y. We had a great conversation and I will definitely be booking all of my pedicures with her from now on. The price was incredibly reasonable too. Definitely worth the 45 minute drive for me. I've already scheduled a facial to try their facial services out and look forward to that. The young woman who did my pedicure also does facials (but unfortunately her schedule didn't work with mine the day I needed it to). I'm hoping I find a second rock star at this place. If the owner would have been more welcoming and grateful for me as a new customer this would have been a perfect 5 star review. Looking forward to coming back next week!

Clean and beautiful inside. I love that they have a private women's locker room and waiting room. I…read morereally enjoyed the steam shower (couldn't figure out how to turn it on) but the girl at the front desk helped me. I was bummed because I booked a smashed here so I could use the sauna and of course it was out of order. But at least they had a steam shower. I got a hot stone massage and feel like they weren't utilized enough. I wasn't a big fan of the person who gave me the massage but I'll be back to try someone else.

My spa day was a gift, and the facial and massage were genuinely wonderful -- that part I can't…read morefault. The mani/pedi, however, was another story. I came in with dip nails. At check-in, I was told the salon could remove and redo dip, but once I was seated, the technician assigned to me couldn't, so I had to switch to gel. My package also included a full spa pedicure, but what I received was essentially just a polish -- no leg massage, no callus treatment. When I asked about it, I was told the tech had switched me to a gel pedicure, which doesn't include those services. I wasn't informed of the change beforehand. If I had been, I wouldn't have chosen a gel color, because the spa experience was what I had been looking forward to. The dip removal was rough. The tech struggled, my nails were left hacked up, and my tips dissolved in the process. I was told they didn't have the equipment to fix or replace them. After about an hour, I stopped the service because it was clear I'd need to go elsewhere to repair the damage -- an expense of roughly $100 on top of what was supposed to be a relaxing gifted day. The manager did waive the charge for the mani/pedi, but insisted the amount remain as a credit for a future visit rather than refund it. Since the spa day was a gift and I don't hold the original gift card, that credit is of no practical use to me -- and it doesn't offset what I'll spend elsewhere to repair the damage. Their position was that I should have told them ahead of time that I had tips. I did disclose my dip nails at check-in, and I wouldn't expect a nail salon to need advance notice to handle tips. Honestly, the manager's attitude and unwillingness to meaningfully make this right was as distressing to me as the damage to my nails. I won't be returning. If you're booking a facial or massage, you may have a fine experience. For anything nail-related, I'd recommend looking elsewhere.

Beautiful massage services. The staffs are super friendly! I highly recommended.read more

Site was peaceful and professional attended to my requests. Generated great value. All employees…read moreare client centered

Went in for a massage to relieve upper neck and shoulder pain and it was an amazing experience!…read moreProfessional and relaxing! Margareta did a wonderful job.

My Husband had surprised me with a Couple Full Body Massage, and can I just say... "WOW"…read more We had 90 minutes to just relax, decompress, and soak up Tranquility here with Tom and Mary! Absolutely LOVED enjoying my Husbands' company in a Quiet, Non Stressful Massage. Plenty of Parking too! When we first came in, we were a little nervous because we both had Never been to one of these things before. So we didn't really know what to do, or to expect. We got ready, and Tom and Mary came in. I'm currently pregnant so they DID make accommodations for me (they want you to lay on your belly) they give you support pillows until you're "just right". It was hard to tell my Body to relax considering a stranger was touching me. Lol. But after about 10-20 minutes in, I was able to calm fully down and relax. They massaged everywhere. Got all my Muscle Knots in my back and neck out. She also massaged my Calves- Which was AMAZING (which are running rampant with leg cramps right now due to pregnancy. Haha!) The hand and foot massage were absolutely Spectacular. So firm and yet gentle at the same time! The bathrooms and rooms were super clean!! It smelled fresh and organic there, my Husband and I really liked the experience. THE HOT ROCKS MADE ME DROOL HAHAHA!! Mary was very professional with asking if I was okay with it before proceeding. My Husband and I were so relaxed that when we were talking later on about it, he had mentioned that he actually fell asleep towards the end for 5-10 minutes... I laughed because I did too! 10/10 would Completely recommend. The head massage was also great. The whole thing... I cannot brag on this place enough! Great people, Great atmosphere! They got us out in time for us to pick up the little guy from the sitter, so they're very punctual. As business owners and parents... WE APPRECIATE THAT!! Thank you so much Mary and Tom! Thanks so much! -The Kanevski's

Great service and price, highly recommend. Hours and location are very convenient. Massage…read moretherapists are experienced and skilled.