Got a signature facial done with Abbagail and this time it was amazing. They provided clear…read moreguidance on where to meet my facialist after changing and my service started smoothly. Abbagail was awesome asking my allergies, and explained every time when a product will be applied to my face, the potential effect such as temporary tingling, and offered options based on my needs. My shoulder and hand treatment was also fabulous. After my facial was finished, she immediately handed me bottled water. My face is so glowing according to my mom afterwards. The duration is as described. Last time there was an error with the third party booking app indicating the wrong duration. This time all resolved and I appreciate the communication and their willingness to address the concerns and make customers happy with their experience here.

First off let me say the only reason this is a 4 and not a 5 is because of the lack of customer…read moreservice from the owner who was running the front desk. I was not greeted when I came in (yes, she was with someone but she didn't even make eye contact with me, nod or acknowledge me in any way). She was very friendly with the girl she was helping but when she went to help me she seemed really cold. No smile, no "how's your day", nothing. It was the same way when I left. She didn't ask me how my service was or invite me back or to re-book. I'm hoping she was just having an off day. That said, my pedicure was absolutely wonderful! My nail tech explained all the services they offer, she did a very relaxed, caring and beautiful pedicure and it's holding up incredibly well. The nail tech was friendly and so sweet. She made me feel like I was getting a pedicure from a friend, not a new stranger. That said, she didn't overdo the conversation. It didn't feel forced or sales-y. We had a great conversation and I will definitely be booking all of my pedicures with her from now on. The price was incredibly reasonable too. Definitely worth the 45 minute drive for me. I've already scheduled a facial to try their facial services out and look forward to that. The young woman who did my pedicure also does facials (but unfortunately her schedule didn't work with mine the day I needed it to). I'm hoping I find a second rock star at this place. If the owner would have been more welcoming and grateful for me as a new customer this would have been a perfect 5 star review. Looking forward to coming back next week!

Wow!!! I've been searching for a good hair salon since moving here from CA. I have found my place!…read more Liz's color skills and Callie's cut made me feel like my old self again. HIGHLY recommend this salon.

I've gotten my hair done here for yearsssss. Marlon is awesome and knows exactly what you want !…read moreThe place is hip and modern, and highly recommend them for any event hairdo as well!

I have been a loyal Pure Lux customer for years and have generally been very happy with the…read moreservices I've received, which is why this experience was so disappointing. I recently had a haircut and, after living with it for about a week, realized I would like a small adjustment. I simply wanted someone to run thinning shears through the bottom of my hair--a quick touch-up that would likely take only a couple of minutes. When I called, Kelly answered the phone and was dismissive, telling me no one had time to help. When I called back to ask for a manager's name, her attitude changed and she suddenly seemed more willing to help, but it did not feel genuine. I was repeatedly told that everyone was booked, despite my request being very minor. What disappointed me most was the lack of customer service and willingness to accommodate a long-time client. I wasn't asking for a new appointment or a lengthy correction--just a quick adjustment following a recent haircut. I would have expected a salon of this caliber, especially with directors such as Amy on staff, to make more of an effort to ensure customer satisfaction. I have always enjoyed Pure Lux and hope this feedback is taken constructively, but this experience left me feeling undervalued as a loyal customer testing out the salon.

All the ladies have always been kind every time I've gone in. I love getting my hair done with…read moreAmber. I've also had a massage and a facial. Clean amenities, kind people, good service. Very surprised at the rating, I'm sure it would be a lot higher. If everyone that had a good experience left a review.

Visited this place twice. I had to come back and redo the manicure. It's really hard to deal with…read morethese places because majority of the technicians don't speak English. So, last week I stopped by the salon to do manicure(dip powder) and I asked for the cuticle removal. The lady( the owner) took me. After one week, the dip was chipping off on the sides. Usually, when dip is applied, they make three layers, but this time it crashes only two. I will not return to this place.

Went and got my nails done. asked for french tips. they turned out horrible. i will never return…read morehere and they charged $60 for these

I just had the best massage experience ever!!! I received a giftcard for my birthday and scheduled…read morethe 2 hour treatment with Alison!!! It included everything- massage, hot stones, oil, hand and foot treatments and a sugar scrub. Can't wait to come back-HIGHLY RECOMMEND!!!

This place is great. I have had about 5 facials now and I always choose Allyson. She is so nice and…read moredoes a wonderful job. My face always feels wonderful after and my makeup looks better. Thank you Allyson.

The concerned owner reached out when he noticed my review to ask about my experience and to…read moreapologize that it was not a great experience. He recommended another therapist based on my likes and dislikes and I gave this place another shot. It was night and day. This time around I got a quiet and relaxing waiting room and my therapist Owen was great! I didn't have to say very much because he was very physically in tune and read my muscles like braille. I would highly recommend and I will definitely go back and book Owen for another massage.

I've been going here for over 3 years. Love this place. They are always courteous and attentive.read more

I got a gel manicure and pedicure. I made an appointment online which was really easy to do. The…read morewhole thing was an hour. The staff were really friendly and very quick. The space was very clean and they had some fun cooking videos on the TV which was nice to watch. Will definitely be coming back!

I have came here two times. BOTH times I have Gotten ASTOUNDING Service and NAILS. My problem is if…read moreI don't plan my Manicure before I go- it would be extremely hard to choose. They have SUCH A WIDE ARRAY of colors... it's EASY to get overwhelmed by so many beautiful colors. YEN in particular is SO patient with me when choosing colors! I was having a hard time picking Fall colors after a while, and she told me I can bring the book back as she starts working. I kept saying "So many colors, so little time." And she kept reminding me to take my time and "there's no rush". Finally, 9 hours later I had finally made up my mind. YEN finally got started on her work. Another occasion was when my Husband and I found out we were actually having a BABY GIRL instead of a Baby Boy!! It was nail day... of course I had to get pink. I really liked the design of my last nail so i had decided to replicate it on this set. KEN was asking questions on how he would master my ideal image and he professionally carried out my Vision. He worked efficiently and VERY PRECISELY when it came to Design on my Ring finger. Love the Vibe and Prices here. The service is top notch always offering a drink while you get a fresh set done and relax. The Vibe of the atmosphere is so nice and friendly I even made a friend when I was there. Nice to meet you Em, if you're reading this!! Hope you had safe Travels back to Nashville! Anyways, the positive vibe is contagious here and it's so pleasant to go. Thank you for doing my fill-ins! Pros: -Good Hours -Plenty of Parking -Decent Prices -Luxurious Atmosphere, with outstanding Service from workers -Comfortable Cons: No Cons Thank you!

I had a bit of a mixed experience initially, but the way it was handled completely won me over…read more One of my treatments didn't go as expected and caused very visible irritation on my face that lasted about a week. However, Kara, the manager, went truly above and beyond to make things right. She followed up multiple times without me ever needing to reach out, and her level of care and professionalism was exceptional. It's the kind of customer service you rarely see anymore, and I was so impressed. I also had a facial with Madison that was absolutely amazing. So relaxing and my skin looked and felt refreshed, hydrated, and glowing afterward. Because of how thoughtfully everything was handled and the overall experience, I would absolutely return and highly recommend this spa.

I've used spa services for over 2 years and highly recommend it! Everyone on staff is very…read morefriendly, professional and helpful. It is a very peaceful and serene environment! I have chronic neck and shoulder injuries, and at each visit, the massage therapist inquires about how I've been doing and is attentive and very knowledgeable about how to pinpoint any special areas of soreness/pain. I've been very pleased with the massage services. They've also got some great items for sale in their boutique!

Haley was awesome! She rescued my hair after a previous bad haircut. The shampoo was so relaxing…read moreand smelled amazing. The whole salon has a woodsy forest vibe that's very serene and relaxing. I will definitely be back!

Everything was great. Arionna did an amazing job. Cut, color, soft highlights and a gloss. Very…read morehappy with how it turned out. See you in 4 weeks!

Unorganized and dirty nail salon. Pedicure...they used utensils and scrub brushes and then threw…read morethem back in a drawer. So, thinking they have been used on multiple people. Most polishes were old and thick. The person doing my pedi had to add nail polish remover to my polish and shake it up for it to be thin enough to go on correctly. Ie: My pedicure was dull...zero shine...even with a top coat. Manicure was rushed and done haphazardly. Not a good outcome. Overall, the establishment is dirty and unappealing. Won't be going back. If I could give zero stars, I would. Not sure why YELP is saying I am in San Francisco. I am in West Knoxville, TN.

ABSOLUTELY TERRIBLE WORK. had to go to another salon to get them removed. went back the following…read moreday and they wouldn't give me my money back and continued to say there was nothing wrong with their work... DO NOT GO HERE. i wouldn't be surprised if they didn't have their license.