Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

My mom had to stay here after her surgery, and there were a lot of cool staff I seen and had the…read morepleasure to meet while my mom was getting care. And the majority of the staff seemed to care about the people, although I did notice at least one person who worked there that just seemed to treat it as a job....maybe it was a bad day for them, but still a life is a huge responsibility. The outdoors is nice and the bottom floor has the activity room for therapy and there is a store and a church...which incidentally, is NOT open during EASTER i found out the hard way. Still over all a pleasurable experience. Why the four stars? The one person that was sitting there, giving water to someone and looked like she didn't want to be there with her shoe half off and popping gum.

Just to clarify... I rated it 4 1/2 stars... My aunt was…read moreadmitted there after a very severe back surgery 82-year-old woman.. They are doing extensive rehabilitation and physical and occupational... She is happy and looking better every day... The staff is so sweet and personable... even if you call 10 times a day..

My parents lived there for about a year before the pandemic and it was such a wonderful…read moreenvironment. The staff/teams were so loving, and the ability to walk indoors to meals and Mass was a real gift. The specific apartment was spacious (we had a 2 bedroom) and although it wasn't fancy it was very nice and we were able to enhance it with so many items from my parents home. The ability to move across care levels (my parents were in independent but needed nursing at times) was also really helpful. Their faith based orientation was obvious and comforting, across all staff (office), priests, music director and even some brief interactions with the CEO.

I've worked in this facility. And honestly this facility is great! There are many families that are…read morenice, and the staff is nice as well.

I have partnered with Sedgebrook for a few years now and I am so happy to say they are some of the…read morebest people to work with. Very informative, patient and always there to support. I would definitely recommend their services over any other organization.

**BUYERS BEWARE** Do not sign a contract, or allow your elderly family members to sign a contract…read morewith Sedgebrook without having an attorney read the contract first. I'm not sure if people truly comprehend the details about refunds from Sedgebrook: there is absolutely no date whatsoever by which Sedgebrook has to return money to residents, families or estates. None. My late father vacated his apartment on December 4, 2021 and transferred to Sedgebrook's assisted living facility. For 4 1/2 years, Sedgebrook has withheld his deposit from our family. When we inquire about the deposit, we get the same tired excuse; the unit will sell when it sells. I'm a senior citizen with my own health issues. It is entirely possible that my family won't receive this refund in my lifetime. Before you or your loved one pays hundreds of thousands of dollars to Sedgebrook, do yourself or your loved one a favor: Have an attorney, or even a paralegal read the contract first, so you don't put yourself or your family in this regrettable situation. Also - not all retirement/independent living communities follow Sedgebrook's business model. Shop around. Following is a link to a story that NBC Chicago did about Sedgebrook: https://www.nbcchicago.com/consumer/proposed-law-aims-to-protect-families-owed-large-sums-of-money-from-retirement-communities/3161605/ I emailed the reporter about possibly doing a follow-up story. She responded that after three years, she still hears from families like ours. Good luck, and be well.

My husband was admitted twice at Warren Barr Buffalo Grove . The nursing staff is pleasant and…read moretimely with medications and treatment. Especially Arnold and MJ very knowledgeable . Every time I visit after work , if I have questions and MJ is in duty she always give me her full attention answering my questions or giving him what he needs at that moment. MJ responds with a smile and have a very nice attitude. Wound care team did really great treating my husband wounds Jack from OT is very knowledgeable and experienced , he provided my husband the treatment he needs especially his right arm now he is able to raise it up high. With his PT , walking and Balance at first is a challenge due to his cellulitis . Now , although he is still using a walker is able to walk 300 ft. Melissa, Administrator is very open and welcoming. If I need her assistance she's always available. Maria, Director of nursing is aware of my husband condition. Overall experience we had is very positive. I recommend Warren Barr Buffalo Grove to other families and friends that needs assistance finding a good place to rehab.

Dr Adam Z, I was a resident of your Buffalo Grove and I…read morewrote a 5 star review a year ago. I have a favor. Can you have a staff member give you my phone number and call me please. Michael Keen

This review is about what happened to my Grandma on the last day of her life here. You decide…read morewhether it's the facility or the system and whether you'd want an experience like this for you and your loved ones. Caveat: I live out of town. I came to see her for two days in week 3 of her visit and then for another two days in week 4. This incident happened on the last day of my visit. Caveat: Up to this point, everyone was very nice and professional. The one star reflects only my experience on the last day. My 94-year-old Grandma was transferred here to heal a broken hip. The doctor said Grandma's heart, vitals and everything looks good, the hip is healing, and they can start PT soon. By the end of week 2, Grandma was completely bedridden, barely eating, and growing weaker and weaker. When I came to visit in week 3, Grandma was a shell of a person. Her mind was still there and she could reminisce about the old country. But she was in constant pain and talked about wanting to die. She did not want to rehab, screamed through the PT sessions, talked about how she wanted to die in peace. The PoA wanted rehab. By week 4, the first day I visited for a few hours, Grandma was barely speaking and has had almost no food for many days. She could barely reminisce, all she talked about was wanting to die. Doctors said her hip was healing and her vitals looked good. The second day I came to visit on week 4, a half hour into our visit, she started to have horrible chest pains. She started screaming. I found the nurse and asked for a doctor. I was told a doctor is "on his way", and I shouldn't worry, they are about to give her pain meds (oxy). Grandma was screaming, asking to go to the hospital. I ran around, bugging and bugging staff about this supposed doctor and if he isn't running over, then I'm calling 911. They said don't worry about it, she's having an anxiety attack, they're asking PoA for permission to give her anti-anxiety meds. Grandma was screaming and screaming. I told the staff I'm calling 911. They said not to call and give time for the meds to work. I called the PoA and left a pleading voicemail, no answer. Almost an hour goes by, no reply. We can't do anything without the PoA was the answer from staff. Wait to call the hospital, they said. Eventually, the POA got in touch with the staff and told them not to take Grandma to the hospital. The doctor's coming, the staff told me. Grandma was screaming and screaming. I told the staff that I'm calling 911. They said no, they won't release her since the PoA explicitly said no. They checked her "vitals" and while the blood pressure was a little low, she's fine. A doctor was on his way. The PoA was not a medical professional and did not think it was an emergency. I asked staff for some kind of help, but I could tell the PoA told them to ignore me. They avoided eye contact and walked the other way when they saw me. Grandma screamed and screamed and screamed. I asked again if I can call 911, staff said they can't overrule the POA. Grandma was screaming and screaming. She says she wants to die, the pain was too much, she said she needed to go to the hospital. I ran out and relayed her message to the staff (Grandma barely speaks English). One said, "the patient says she wants to go?" "Yes, yes" I say. Another one leaned over and whispered. "We can't overrule the POA, we're doing everything we can" was the response. I begged the staff for more pain relief, for the doctor. "He's on his way". I pressed for more information; they finally revealed he's not in the facility. But should be arriving shortly. When? He's not texting back. Could I please call 911? I desperately made another call to the PoA. No, you can't call. They administered another dose of oxy for her "extreme pain". Grandma was screaming and screaming. Said feels like she's being dissected. I begged for help from anyone who steps into the room, they shrugged. Then someone closed the door, so they couldn't hear her as much. I helplessly cried next to her, stroked her arm, endless adjusted pillows, telling her how much I loved her, and listened to her agonizing cries for almost FOUR!!! hours. HELPLESS!!! Finally and thankfully, she passes out in a way you can tell she's not waking up. A few minutes later, the doctor (nurse practitioner) came in, apologized for being so late, and commented how Grandma was generally in good standing. He promised to do a KUB and left without touching her. I left eventually. Grandma did not have a pulse when the staff came to check on her overnight. When I called the facility the next morning and asked why staff didn't help her, they said they did everything they could. They couldn't override the PoA. So here you go, folks. If you want a facility that will follow the PoA's instructions with diligence, while ignoring the patient's pleas for help and basic human decency, you found it. P.S. Yes, I should've called 911 regardless of what the staff or the PoA told me. Call 911!!

There are several Citadel locations in the burbs, and my car's GPS has given me directions to the…read moreGlenview facility, though my relative is in the Northbrook site, off Milwaukee Ave. First impressions: there is remodeling work going on right now but the common areas look clean and well-kept. The staff is friendly, my relative is in a private room for rehab. I was contacted about six or seven times on the first day, often having to repeat the same information, clarify my relative's gender and also the first night my relative fell. They should not have been in a situation to fall -- they are there to get therapy. This is only for short term, and I believe the rehab is nicer than long term care. These are first impressions only; I will update at a later time.

Pretty sad that I got no response from the new place that took ownership over Symphony. Good luck…read moreto anyone who decides to place their relatives here. Please think again. I also forgot to mention that when my mom was a resident her roommate also passed. Very suspicious as well. The money from when she was there as well as the lawsuit should be paid out. I can only hope that no one else suffers like my mom did.

Symphony Buffalo Grove Ruth Ericson…read more1 review 48 minutes ago NEW My loved one spent 6 weeks at Symphony Rehab in Buffalo Grove. I have had other family members at 2 different facilities in the Northwest suburbs and Symphony far surpassed them. Were there any glitches during the 6 weeks? The answer is yes. But the positives far out weigh any negative experience. All of the managers were exceptional when it came to addressing any issues we expressed. The Administrator to the Director of Nursing to the Social Worker and the head of the Therapy Department and the Reservation Manager were all highly approachable. I would like to mention by name, Lindsay and Andrea, the Occupational Therapist and the Physical Therapist were outstanding. When my family member first arrived at Symphony they could not sit on the side of the bed, could not sit themselves up and could barely walk even with assistance. By the time they left Symphony they were able to walk 200 feet with a walker. My loved one requires dialysis and the fact that Symphony offers dialysis was a Godsend. My loved one had to go to the hospital once per week for chemotherapy and Symphony arranged for transportation. The same for the 10 sessions of radiation they had to have...10 days in a row. If you find yourself in need of a rehab facility I hope you check out and consider Symphony in Buffalo Grove. They, for sure, far exceeded my expectations.

I just want to post 5 stars for Harbor House. I'm relieved they exist, and recommend them to anyone…read moresearching for understanding , skilled, nursing care. My patient is safe, warm and clean and receiving quality palliative care, thank you HH staff.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the…read morebathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

This place is a absolute nightmare! I arrived from hospital after having a total knee replacement…read more Put in a dirty dingy room with black bugs crawling around on the floor! Dirty walls and dirty floors! Call light will stay on nearly three hours before anyone would respond! The next day after being in this dump. I started having chest pains so I informed my nurse. She took my vitals and said my vitals was good. I requested for her or the CNA to call 911 to take me to the hospital and they both refused! I had to use my cell phone to call 911 the paramedics arrived and took me to the hospital. Once i arrived at the hospital.hospital staff ran several tests and results showed i just had a heart attack! But i had to call for paramedics myself! Since staff at Deerfield crossing refused to. And three weeks later I'm still in the hospital. I called the administrator at Deerfield crossing to let him know his staff the nurse nor the CNA wouldn't call the paramedics for me. He had such a nasty uncaring attitude about the situation. Only thing he said to me ok thanks for letting him know. Never once asked for more details nor apologized! This place like most nursing homes are being bought out by these foreigners. And they're only after one thing is money! They could care less about the residents! So please DO NOT GO TO THIS NASTY UNCARING DUMP OR SEND YOUR LOVE ONES THERE!!!

In August of 2023 I was desperate to find a nursing home/rehab for my friend who was being released…read morefrom the hospital after a stroke. The place I chose near home did not have a bed available but said she could stay at another one of their facilities, Deerfield Crossing Northbrook, until a bed was available. I didn't have a choice and took their recommendation. We arrived after dark and found the place to be slightly in need of some TLC but it was clean. The next day the staff introduced themselves and all of them, including the housekeepers, were very friendly, kind and knowledgeable. I couldn't ask for better care. Two weeks later a bed was available at my first choice, which was much closer to home. I felt bad that we had to leave.

Last three month, I experienced serious pain in the joints in the neck, knees and shoulders. My…read moreorthopedic doctor Garry Shapiro diagnosed arthritis of the neck and knees and recommended that I start physical therapy as soon as possible. I began to look for a suitable place opened during the evening hours and working with my insurance plan. But most importantly, I was looking for a doctor who specializes in neck pain. I was very lucky to find Physical Therapist Jennifer Laube on Yelp, where she was given high reviews by former patients. Doctor Jennifer Laube PT works in Emery Physical Therapy, and she is the most professional, knowledgeable and upbeat person. First, she gave me a complete evaluation, accessing how well I can move my neck and knees, and asked about symptoms such as pain, numbness and stiffness. She identified weakness in my hips, glutes, hamstrings and shoulders and began to teach me how to do exercises that will help me stretch, strengthen and straighten up my joints and muscles. To relieve pain and stiffness, Dr. Laube gives me a deep tissue massage and ultrasound. She gave me a lot of professional advices on how to keep correct posture, sit at the computer, how to walk and how to sleep. She explained to me what my postures were poor and explained their adverse effects on my health. I continue coming for a treatment, but I am happy to admit that my joint health has improved, less pain and stiffness in my neck and knees. I have plans to get rid of pain forever.

I recently learned that my therapist, Jennifer Laube, is no longer practicing Physical Therapy at…read moreIBJI in Buffalo Grove. I am completely devastated. Jen is one of the finest and most dedicated therapists around. As many tears that I shed and pain that I endured, both at home and in physical therapy, I am at the level I am today because of Jen. Four years after spinal fusions I'm still doing exercises because of the necessity Jen instilled in me. That's how great she is. There are a lot of excellent therapists out there; some working at IBJI. BUT--- it will be a very long time before anyone will come close to walking in Jennifer Laube's shoes.