I just want to post 5 stars for Harbor House. I'm relieved they exist, and recommend them to anyone…read moresearching for understanding , skilled, nursing care. My patient is safe, warm and clean and receiving quality palliative care, thank you HH staff.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the…read morebathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

My mom has been at The Laurel for about 3 months. We researched other memory care facilities and…read moreThe Laurel has by far exceeded my expectations. The building floor plan is set up for the dementia Alzheimer mindset. Many walk, but they can't get lost, because all paths lead to the main common area. This gives residents comfort. I am glad this is a care facility that does not use agencies. Each staff member treats residents for where they are at in the disease process. I normally have all guards up, but when I walk in there, they are genuine, and make you feel like you are part of their family. This has brought great comfort to my father, me, and my sister for the care of our mother. We learned so much from the director, asst director, front receptionist, and if you do not know what the definition of empathy is, go observe The Laurel's staff. The staff gives it their all and by watching them, it has made it easier for my family to accept the disease my mom is going through and how to find her in her world and be a part of her life in this horrible disease. They have functional and non-functional activities, and the patience the staff has, is beyond. We all sleep well at night knowing she is in the best care possible. Everyday is different with Alz/Dementia, and they tweak everything to each resident's day. Who are my favorites, every single worker there is, they go with the flow and monitor each resident behaviors and health, and address any issues fast. Everything they do, they try, if it doesn't work they try something else, and they let me know, and I am able to participate to help. They keep the family notified. The facility is so clean, cozy, and most importantly simple and safe! Because sundowning is a big part of their day, they have a psych that works with this part of the disease to find the right meds. I used to come in with my head down, bc I knew how mom was at home, but they do not judge, and they honestly look at the good parts. They have support groups there that help the families cope and accept what is ahead. Because my mom is high functioning, they use her strengths and she helps others which gives her self-esteem and a sense of purpose, and all staff works with my mom to keep her busy, satisfied, and I am not gonna lie, mom has her rough days, but every staff member makes her feel she is loved and needed. The Laurel has helped my family deal, accept, and participate in mom's care with the best guidance. As the disease is awful and accelerates, we sometimes are upset this happened to her, and question faith at times, but then I am reminded of the Laurel and its staff, and believe that was God intervening got her there. Honorable mentions, Teri, Rochelle, Abbie, Cayla, Lisette, Eric, George, Liz, Tracy, and every single staff I did not mention. Thank you Laurel, thank you!!!!

I love everything about The Laurel of Vernon Hills Memory Care, except for one thing…read more Let me start by saying that this was the fourth care community for mom. She was in an assisted living home in Florida in 2016 and I moved her back to the Chicago area in 2018 to another assisted living home. Two years in, Covid hit and she as well as all the others who were living in care homes were very isolated, so my husband and I moved her to our home. She was with us for a year when it became clear that we were in over our heads. I moved her to what I thought was a lovely assisted living with higher functioning dementia residents but after six months, when it was obvious that she required more care, and they were planning to raise her rates twenty percent, it was time to move again. I could not trust that they wouldn't do that again in another six months, and I had to be careful with her resources. I knew I had to get it right as I never planned to move her again. So I visited six communities before I was lucky enough to find The Laurel. I loved the first phone call with Carol. She was so efficient, caring, down to earth and accommodating, I felt comfortable. When I first met with her, my heart melted when she told me my mom would be loved there. So true. I loved my first visit there seeing the beautiful décor and thoughtful display cases. It was a pleasure seeing residents engaged in activities with plenty of staff there for assistance. I loved that when I arrived with my mom, there was the adorable Amy to greet her and just take over while my family and I moved her things to her room. I loved that Darresha, from housekeeping was in her room to label and hang up all her clothes. And that her pictures were hung were hung by Eric, all so helpful for families under the stress of moving day. I loved that she was busy with activities and was never left in her room to sit and do nothing. I loved that whenever I visited her, she would say how lucky she was to live there because everyone was so nice. And we have Julie Stoneburner, Executive Director, to thank for hiring only the best people. I loved the support groups that Carol organized, which is where I learned about Suncrest Hospice. I knew that when the time came, she would be in good hands. I am grateful for everything that the staff did for her up until her final moments. The only thing I didn't like were the curtains! That is the only thing I can think of to whine about. And I am laughing at myself while whining!

I would give zero stars if it allowed me to. My aunt was there at Radford Green for 21 days…read moreexactly. In those 21 days she was showered ONCE and that was in the last day and ONLY after my cousin complained to the head of the operation. They helped brush her teeth ONE TIME and one time only. My aunt came home with bruises and no explanation as to how she received them. While I was visiting, I called the nurse to question them on why my aunts foot was so swollen it was cracking, and in the 2 hours I was there NO ONE came to her room. Then today, A MONTH after she has been home, they received a bill. Not only was my aunt neglected but then they have the nerve to try to scheme additional moneys from them. DO NOT SEND YOUR LOVED ONES HERE IF YOU CARE FOR THEIR SAFETY!!!!!!

I have partnered with Sedgebrook for a few years now and I am so happy to say they are some of the…read morebest people to work with. Very informative, patient and always there to support. I would definitely recommend their services over any other organization.

Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

Terrible company to work for. The upper management is not thorough in explaining what's expected…read moreof the employees. Care givers do not show up on time like they are supposed to. They don't get paid on time or for the skill set they have.

Communication is key when you are getting help for your family. Sally, the owner, was responsive,…read moreknowledgeable and caring. The caretakers, Nikki, Emilia and Mariam were kind, supportive, experienced and made a difference in our quality of life. In short, they were nourishing and a lifesaver.

My Mother Mary G, just passed away on March 31st 2026. She was at the Arlington Heights IL…read more facility for about 6 months. The entire staff there are the most loving & caring individuals. The Nurses, Caregivers, Activity coordinators, especially Kristi, Issac and the kitchen Staff all the way down to the laundry gals & the maintenance man Alex. I wish I could name them all. They take such good care of their residents, They get to know the families by first name. Kept me updated at all times. They helped me have a better understanding of Dementia and the behaviors that come with it. Gisela and her staff deserve a metal, they are all so compassionate. The last few months she was in hospice (Suncrest Hospice) Red contacted me weekly and her hospice nurse Gloria are the best of the best. Gloria took such good care of her. Dressing her up so pretty, lipstick and little color on her cheeks. The day she died she looked so beautiful, you never would have known she was 96 years old. She went very peacefully and I know deep down she appreciated each and everyone of you at the Waverly by making the end of her life so wonderful. Thank you, Susan S

My mom moved in April 2025. Staff is very friendly and keeps family members well informed on any…read moreconcerns family has. They make the resident and family feel very welcome. A pleasant atmosphere, very relaxing to the residents. My mom is very happy here. Once a month they host a family dinner or event and all management are there- take the time to talk to family members.

This is not the type of environment I will NOT LET my parents live it's not welcoming it feels like…read morea concentration camp where residents are just a number and not people The Care is very poor because the caregivers are overworked and treated poorly. The management is like a segment off of mean girls. They only care about gossip and dictating things that are unnecessary like bringing out the water before the silverware, not the resident sitting in their own filthy mess this place claims to have free will for their residence, but that's far from the truth. They can't choose to lay down if they want to if they're hurting a nurse will literally come and look at them and say they're fine. They can't even hang art on their walls or hallway walls because, the executive director doesn't like how it looks if that's their home and they pay BIG MONEY THEN WHATS THE issue It's really more about what she wants .the only time the place is clean properly is when its about to be a tour for a potential residence to move in or when the big bosses are coming . but on any given day if there's not a tour or if no one important is coming, the place smells like pee and poop and everything in between maintenance People are more concerned about what others are doing then fixing things around the community They are part of gossip and drama as well everyone here is walking on eggshells the executive Director may be good for business BUT She's not good for creating a happy enjoyable environment, where people can actually enjoy their job and work properly I mean when you're hearing what you do wrong every second who can .She creates a dictatorship of things that she likes and she wants without considering the enjoyment of the residence.I'm really surprised she's in that position because nothing about her is welcoming towards her employees or the residence I've seen girls cry due to poor treatment I've heard all kinds of things working here about nurses allegedly overmedicating residence and them tripping falling i've seen things with my own eyes that she should be more concerned about, but claims to be worried about safety, but there's people walking around blind with no assistance and no glasses. There's people walking around with no shoes on there's people leaning falling out their chairs there's people sitting in their feces. There's people with snot dripping out of their nose for hours and no assistance if you call the maintenance person for a spill, it takes an hour then they come with an attitude and she's aware of it. she's only worried about the drama

My dad was here for several months and my family and I were very pleased with the care he received…read moreat Northbrook Inn. The staff was caring and professional. He received the appropriate amount of attention. Everyone was kind and supportive of my family. My dad enjoyed the food and the activities when he was able to participate. I would recommend this place if you are in the position of needing care for a family member.

The medical group violated HIPAA regulations and engaged in Medicare fraud. They marketed their…read moreservices to patients' families with false promises and attractive facilities. However, their so-called heart-healthy menu includes items like hot dogs, BLTs, hamburgers, fries, and a soggy salad--nothing actually heart-healthy. When I reached out to them for clarification, they claimed I was "interfering with the operations of their business." I contacted the Illinois Department of Public Health (IDPH) because they did not have a functioning emergency system. My mom fell, waiting over 45 minutes for a response to her pendant. The front doors were open 24 hours a day without security, the caregivers were unaware of my mom's stroke, and they sent fraudulent bills for their contracted pharmacy services. While the nurses and caregivers seemed to genuinely care, the administration, including Executive Director Leticia Ruiz, abused her position of power and showed no compassion. She only acknowledged my mother's situation when it came to collecting money.

The Landing on Dundee is an outstanding senior living community that truly stands out for its…read morededicated team and vibrant activities. From leadership to frontline staff, everyone is committed to providing a warm, engaging, and supportive environment for residents. Exceptional Team One of the greatest strengths of The Landing on Dundee is its team. Led by Executive Director Letty Ruiz, who has been at the helm since its opening in 2020, the leadership ensures that every aspect of the community operates smoothly and with a resident-centered approach. Under her guidance, several key team members have undergone extensive training, advancing into senior roles and even helping train staff at other Frontier Senior Living communities. The staff is not only highly trained but also deeply compassionate. Caregivers, nurses, and activity coordinators go above and beyond to create a sense of belonging for residents. The community fosters a culture of excellence, ensuring that every team member is equipped with the skills and knowledge to provide top-tier care and engagement. Engaging Activities & Programs The Landing on Dundee offers a robust schedule of activities designed to promote social engagement, cognitive stimulation, and physical wellness. The community follows Frontier Senior Living's "Spark" program, which is based on Montessori-inspired principles. This approach encourages residents to participate in meaningful, purposeful activities that align with their interests and abilities. Residents can enjoy a variety of daily and weekly programs, such as: Exercise Classes - From chair yoga to strength training, fitness programs keep residents active. Creative Arts & Music Therapy - Painting, crafting, and live music performances bring joy and self-expression. Social Gatherings & Themed Events - Regular celebrations, holiday events, and themed activities keep the calendar exciting. Educational Workshops & Guest Speakers - Lifelong learning opportunities enrich the mind. Intergenerational Programs - Partnerships with local schools and youth groups foster meaningful connections. Outdoor & Recreational Activities - Walks in the courtyard, gardening clubs, and outings provide fresh air and relaxation. A Welcoming Community Beyond structured activities, The Landing on Dundee cultivates a welcoming atmosphere where residents build friendships and feel at home. Whether participating in group events or simply enjoying a conversation in the common areas, residents are always engaged and supported. Final Thoughts The Landing on Dundee is a truly exceptional senior living community. With an outstanding team that is both skilled and compassionate, along with a dynamic activity program that promotes wellness and engagement, it is a place where residents thrive. The commitment to quality care and enriching experiences makes it a top choice for families seeking the best for their loved ones.

Amazing place to work staff and community members and compassionate ready to lend a helping hand !…read moreI definitely recommend Open Arms for your loved ones to have a happy and safe home away from home !

The team at Open Arms has been wonderful in assisting with care for my mom (Alzheimer's). The care…read morecoordinators are excellent, communicating clearly and promptly. Open Arms did a great job of listening to our preferences and finding exactly the right caregiver fit for mom. The caregivers we have met have all been compassionate, helpful, patient, caring and professional. Highly recommended!

My mom had to stay here after her surgery, and there were a lot of cool staff I seen and had the…read morepleasure to meet while my mom was getting care. And the majority of the staff seemed to care about the people, although I did notice at least one person who worked there that just seemed to treat it as a job....maybe it was a bad day for them, but still a life is a huge responsibility. The outdoors is nice and the bottom floor has the activity room for therapy and there is a store and a church...which incidentally, is NOT open during EASTER i found out the hard way. Still over all a pleasurable experience. Why the four stars? The one person that was sitting there, giving water to someone and looked like she didn't want to be there with her shoe half off and popping gum.

Just to clarify... I rated it 4 1/2 stars... My aunt was…read moreadmitted there after a very severe back surgery 82-year-old woman.. They are doing extensive rehabilitation and physical and occupational... She is happy and looking better every day... The staff is so sweet and personable... even if you call 10 times a day..