Jennifer disappointed us. She was dishonest and greedy. Working with her caused us a huge amount of…read morestress and aggravation. Though she showed initiative in selling our condo, her primary motivation was to maximize her own profits, not her client's. We deserved better in an agent. I cannot, in good conscience, recommend her. We hired her to sell our condo in Charlestown. We wanted to renovate the kitchen and bathroom before we listed it. For this part, she did really help us. She helped us pick out tile, countertop, and paint colors. She went with us to a few stores and spent some time with us. This is where the good parts end. Once she listed our condo, all went downhill. First off, in our agreement, she wrote that she would share "up to 2.5%" of the commission with the buying agent. For the listing itself, she offered the buyers agent only 2.0% and hoped we wouldn't notice. She wrote "up to 2.5%" in the document so that legally she could list it for whatever she wanted and misleed us. This may have cost us a lot. Buyers agents do not want to show their clients 2% listings because it cuts into their margins. I only found this out after we accepted an offer and another agent told us that they don't like working with Jennifer because all of her properties get listed as 2%. When we confronted her, she would deflect or not respond at all. She would not tell us why she listed our condo at 2% without telling us. Worse even, she did not disclose to us that she was serving as a dual agent, representing the buyer as well as us, the seller. Again, she found a legal loophole saying that since she told the buyer that she was our agent, she didn't have to tell us that they were unrepresented and therefore she would get all 5% of the commission. She showed our condo prior to our first open house and presented an offer to us with a very tight deadline of 3 pm the same day, giving us only 2 hours to decide. If we accepted, we would cancel the open house. She told us it's a good offer and if we don't accept, it is possible we may not get an offer on the first two weeks which would stigmatize the property and leave us selling at a steep discount. What she conveniently left out was that she also represented the buyers. She specifically did not tell us that they were unrepresented, despite the fact that she was talking to them for 3 days. Usually the first question an agent asks a potential buyer is "who is your agent." She claimed she didn't know they were unrepresented until 3 days later when she met them in person. It was only after we accepted the offer, when I asked her who their buying agent was. She wouldn't answer at first. I pressed her again. And she told us they didn't have one and she wrote up the offer. We are left wondering if she specifically pressured us because this deal was good for her, doubling her profits or whether she really acted in our best interest. She could have set a time when offers are due after the open house so that we had a chance to review all offers. She never gave us the option. Also, she promised in our initial agreement, that she would share a detailed marketing plan with us. We saw no evidence of marketing whatsoever. When we asked about it, her response was "you just need to let me do my job." After we accepted an offer on our condo, where she was dealing with us and our buyer, things went downhill. She dodged all our calls and pretended to be busy all day every day when she did respond and would hang up abruptly. If we were lucky to get her on the phone, she would talk at us and filibuster - telling us how she negotiated a great deal for us, that it's her right to serve both of us. At times, she became hostile and condescending. She'd ask us why it matters to us? It matters because it's a massive conflict of interest. There were other things that went downhill from there, but the bottom line is real estate transactions are expensive and stressful. The primary job of an agent is to represent their client's best interest NOT their own, and to reduce stress NOT aggravate it. Transparency is the number one ethical obligation. Jennifer was not transparent nor ethical. She told us, to our face, that she would not act as a dual agent. She wrote she'd provide "up to 2.5% split with the buyers agent." She ended up lying about both through legal loopholes. Even worse, when we brought these issues up, she turned hostile and would avoid talking to us. The entire transaction was extremely stressful and caused stress in our personal lives.

Jennifer not only helped me purchase my first home in 2012 ... she helped me sell the same property…read morefive years later. She was incredibly patient and supportive during my initial search...a first time home buyer can be very tentative. She worked with me to find just the right place and then helped bring the sale across the finish line acting as my realtor and lawyer. She worked diligently to help resolve an outstanding issue with the deed. I can truly say the sale would not have happened without her. Fast forward five years later, she helped me make an incredible profit which enabled my husband and I to move West and start our new lives together. Jennifer is professional, incredibly responsive, knowledgeable and a pure joy to work with. I would highly recommend and strongly encourage any home buyer or seller to work with Jennifer Schneider.

Together with Joanne McDonnell's expertise we converted a 3 family to condo's and sold two of them…read more Joanne was an active participant in the design and coordination of the project. With her vast knowledge of Somerville's policy and procedures our project went mostly smooth. As one has numerous options in choosing realtors- Joanne was our "ace"- The condominiums were done to the highest of standards- perfect attention to detail and sold quickly- Joanne was an awesome communicator-follow up was perfect and has a wonderful art of negotiation.

Joanne helped us find and buy a house in the Medford / Somerville area in August 2020. As first…read moretime home buyers, my wife and I were very glad to have had Joanne as our agent! She was extremely attentive to our needs and ensured that we were thoroughly happy with the place before making an offer on it, often reminding us of aspects of the property that did not suit our needs. Expect nothing but candor from her when it comes to the location, value, or the property itself. We also appreciated her attention to various deadlines throughout the process. She was very proactive, preparing us for each stage of the process ahead of time. She is detail-oriented, knowledgeable about the local housing market, honest, and an absolute pleasure to work with - we whole heartedly recommend her!

Elisabeth is the best person to have on your side if you are considering selling your home. We…read moreconnected with her team two years prior and she patiently supported our family through some of life's changes, covid challenges, and unexpected opportunities. We trusted that she was always looking out for us based on the needs we communicated and our comfort level. She was thorough and on point in her research and analyses and communicated all information and updates in an easy to understand manner. Her recommendations remained spot on throughout the process, and that is saying a lot as we worked with a lot of unknowns due to covid-19. Elisabeth is honest, direct, level-headed, ethical, compassionate, and very understanding of people. She demonstrates the utmost professionalism and communicates respectfully with everyone she meets. Elisabeth, we are forever grateful to you and your team!

Elisabeth is the most amazing realtor you can ask for: knowledgeable, professional and easy-going,…read moregreat negotiator, and have client best interest at heart. My wife and I are first time home buyers with very limited knowledge about home buying. Elisabeth was very patient and took her time to really understand what we are looking for in our ideal home. She is very knowledgable about Acton, Concord, Boxborough areas, and offered us plenty of valuable advices from builder's perspective. Elisabeth offered her honest opinions, without being pushy, which we really appreciated. She is a great negotiator, we had over 3 rounds of bidding after placing the initial offer. She provided us great analysis and strategies. She is super responsive and will text or get on a call with you even if it's really late. Overall Elisabeth is an experienced realtor and great negotiator, and is so great to work with! We were so lucky to have her represent us as buyer agent. We will not hesitate to have her and her team as our agent again.

I needed to sell my condo in Malden, and Nouné did an outstanding job marketing the property and…read morepresenting it in the best possible light. We received an offer within just a few days, and the sale has now closed. Throughout the entire process, Nouné was highly responsive, organized, and proactive. It was a pleasure working with a true professional, and I highly recommend her services.

Simply put, Nouné is the best agent!!! We are so grateful for her. She made our relocation from Los…read moreAngeles to Boston feel like such a smooth transition. Any concern or question that arose during our experience was handled with care, and she always made us feel like we were in good hands. She is thorough, highly knowledgeable, quick to respond, and handles all concerns and issues with ease and speed. It is obvious that she values her clients' needs and knows how to provide a five-star experience. She went above and beyond for us; she is a pleasure to work with, and I strongly recommend Nouné to anyone considering buying or selling real estate in the greater Boston area. P.S. She has an amazing YouTube channel, which is how we found her: https://www.youtube.com/c/NouneKRealtor

HIGHLY RECOMMEND!…read more Jessica and team helped my siblings and I sell our mother's home. I am so grateful for Jessica's knowledge, patience, and kindness. Selling property while grieving adds a whole other layer to the process and Jessica was so helpful in keeping us on track making good decisions and also honoring the emotions that were present at each step. REASONS TO WORK WITH JESSICA: She's a great listener, gives clear advice, has excellent knowledge of the market as well as excellent understanding of all the legal stuff, and very importantly she's got great communication and offers a lot of support throughout

Jessica Packineau was always on my side working to make my condo sale as simple and successful as…read morepossible. She was very patient with me as it was a long process to have the condo ready, as well as working with the condo board to approve the buyer. She also provided me with great advice on staging the unit. Jessica spent time explaining the current market status and provided a great deal of information on comps in the area in order to price it right to facilitate a quick sale. She has a great knowledge of the surrounding area and had a solid plan to sell my home. This resulted in a quick sale at the asking price and well above my original expectations. All throughout the negotiations and closing Jessica quickly handled any issues encountered. She is exceptionally knowledgeable, extremely patient, and very dedicated to her clients. I definitely recommend her to anyone buying or selling a home.

Karen was an excellent realtor to work with. She made everything so easy and seamless, and has a…read moreton of knowledge about not just the market in general, but home maintenance, renovations, recommendations for contractors/partners, and so forth- we learned a ton just from working with her, which was such an extra bonus. She was very responsive, professional, and willing to fight for our interests whenever needed- exactly what you want and need when you're buying a home. Would recommend 100% without hesitation.

I couldn't have asked for a better realtor to help me buy my first home. From the first intro call…read moreto closing, Karen answered every question, brought in her network and expertise, and helped me feel comfortable and ready to purchase. Karen has all the characteristics you would look for in a realtor: responsiveness, professionalism, knowledge of the market, and negotiation skills. I learned so much from her and was able to buy an amazing home because of her help. I highly recommend any potential homebuyers work with Karen.

My roommate and myself have just have an awful experience "working" with Carlina Nabatoff and the…read moreagency Keller Williams 955 Mass Ave #100 Cambridge Mass 02138 (617) 497-8900 She was unprofessional and a poorly represented not only herself but her agency. The agency has shown little to no regard for their "clients" and the experience some endure when they encounter an agent as incompetent as we have. Just documenting our complaint alone was exhausting and time consuming. Because it's so long we are unable to even post the entire complaint on Yelp because of its length. All I can say is if you work with this Keller Williams agency please use caution and take your time when selecting an agent. Don't just agree to do business with the first broker that walks out and has the time to sit down with you or possible show you their OWN listing that day. If you do decide to take on business please GET EVERYTHING IN WRITING! Don't agree to use the shaky at best "Dot Loop" applications, they don't process well and after all the difficulties we inquired using them we doubt the security of the system in the first place! Carlina cashed her brokers commission check for $2,450 equal to one months rent a week before my landlord had even seen a dime or signed our legal lease. She stated to me several times that no one cashes checks unit a LEGAL lease is signed. My bank charged me $140.00 overdraft fee for her early check cashing as well! That Friday when I went to pump gas and was unable too it was followed by a bank visit. When I text Carlina about the over drafting I was upset. Stated that she wasn't a very good broker and from this point forward I asked her not to contact me. I would be driving from Maine to Mass the following Monday morning after requesting a meeting with her boss Tom Heany. From there on he "took" on the finishing touches to my lease finally being signed. My experience with Keller William's has only gotten more surpassing and worse since he has gotten involved! I have reached out to their "owner" Jessica and she conveniently on her way to Hong Kong for several weeks and referred me back to Tom. Who when presented with my six page complaint read it in lighting fashion and proceeded to tell me that he still felt Keller Williams had no accountability for any of the wrong doing or misleading. Its all about their checks and that's it. Clients needs come in dead last. No one is held accountable or takes responsibility for there actions! They are not representing Keller Williams with integrity and leadership that the brand is normally known for. Christina LeBel Taryn Kaczmerek

I recently moved back to the Greater Boston area. I had a short window and a lot of options as to…read moremy new place and I somehow found Carlina through numerous real estate listing sites. I met Carlina at the first showing and knew I would stick with her through the entire rental process. She was very warm and receptive to all my wants and needs for my future home. She helped me pinpoint the right area based off of commuting, noise level, pricing, etc. Through the entire process she kept an open dialog and before I knew it, I was signing for my new place. I appreciated her familiarity with locations, open communication and her 'cradle to grave' service. I have recommended her on multiple times and look forward to working with her again.

Working with Liz was such a great experience. We are first time home buyers and had little to no…read moreknowledge on the process. She was extremely patient and very resourceful in providing the needed information for us to make the best decisions. We had plenty of questions not only during physical visits for potential property but also offline. She always very responsive. Liz is very easy to work with , very flexible and has extensive knowledge on the whole home buying process. As if that was not enough, she always follows up during all the stages of the home buying process to make sure we have all the necessary information that we need to proceed to the next step. If we were stuck or needed help she was there to guide us in the right direction. :) We are extremely lucky to have had Liz as our realtor!

I can not recommend Liz highly enough, especially as a buyer's agent. My husband and I worked with…read moreLiz when we were looking for a house in the Westborough area but living in Boston. We didn't know much about the area we wanted to move to and Liz was a most helpful resource. She gave us some gentle guidance and suggestions about neighboring areas. Being from out of town, it was so helpful. The market was extremely tight and we had a lot of requests for a house and a limited budget. Liz helped us find the perfect home for us and we are so happy! She is a joy to work with.