We have had an extremely poor experience with TK Elevator Honolulu and do not plan to continue our…read morecontract once it expires. Our main concerns are poor communication, lack of follow-through, weak troubleshooting, and a consistent failure to take ownership of recurring elevator issues. Based on our experience, TK Elevator Honolulu does not meaningfully investigate problems until after attempting to shift responsibility to other parties. We have records showing multiple unresolved incidents, including nine work orders where the resolution was left as "N/A." When we pressed for answers, TK Elevator Honolulu first pointed to HECO. HECO came out and stated the issue was not on their end. Only after that did TK Elevator Honolulu identify a corroded part as the problem. We then waited approximately two weeks for the replacement part to arrive. During that time, we asked what caused the corrosion, but TK Elevator Honolulu did not provide an answer. After the part was installed at a cost of roughly $7,000, we were then told the underlying issue was low voltage causing the corrosion and that we needed to contact an electrician. By that point, more than one month had passed since the elevator problems became persistent enough that TK Elevator Honolulu stopped marking incident resolutions as "N/A" on work orders. That timeline is unacceptable for a critical building system. We contacted an electrician, who reached out to TK Elevator Honolulu for clarification. After 48 hours, there was still no response. This reflects a broader pattern: delayed diagnosis, poor coordination, limited transparency, and no clear sense of urgency. Their technicians have also not been able to confidently communicate repair status to the AOAO president while on site, and updates to property management and the AOAO board have been inadequate. We have also learned that TK Elevator Honolulu only keeps records for three years. This makes it difficult to track long-term recurring issues unless property management or the AOAO independently maintains and requests those records. For an elevator maintenance company, this level of service is unacceptable. In our experience, TK Elevator Honolulu does not provide comprehensive preventive maintenance, does not communicate effectively, and does not handle unresolved issues with the accountability required for a building elevator system. We cannot recommend them.

Two Interactions and got the same bad joo joo vibes. Do not use this company if possible use…read moresomeone else. I'm not sure what is they're issue, but super unprofessional and bad customer service attitude.

Excellent service! Casey Ono, our sales rep, responded quickly, answered all of my questions, and…read morewas very knowledgeable about the stairlift products. He was professional and helpful. I highly recommend him if you're looking for honest advice and great customer service.

I have been using the services of Access Lifts of Hawaii for several years. My lift is quite old…read moreand often requires repairs, but this company always goes well beyond expectations. Since the manufacturer of my unit is no longer in business, it can be very difficult to find the necessary parts. Jason consistently goes the extra mile and somehow manages to locate exactly what is needed. The technicians are equally outstanding. They arrive on time, get right to work, and if they run into obstacles, they always find effective workarounds. I am especially impressed with how they continue working under what I would consider extreme weather conditions (at least for Hawaii). Despite the challenges, they remain upbeat, professional, and determined to get the job done. I truly cannot imagine a more professional or competent company than Access Lifts of Hawaii. I am very grateful for their expertise and highly recommend their services!

Access LIft of Hawaii, Their experience and highly quality, technicians,…read moreInstalled a Lifts system my home. They were very professional and respectable workers. The Lift unit went two levels. This has added ,not only value to our home, but has brought to us, a means of freedom of accessibility for my mother and wife . They provided great service and are very dependable with their service .

This guy was angry at the UPS store and kind of took his frustrating out on the staff member that…read morewas helping him for no reason. Look at the way he parked. The UPS staff was professional and kept his cool, although this Heide&Cook guy surely didn't deserve it. I don't know if I'd like to hire a contractor that dosen't test people with respect. We all need to be more kind. I agree some days are difficult and it gets the best of us. We all need a reminder sometimes to be kind. Props to the UPS staff. I know this is speed to be a Heide&Cook review, but this UPS store staff have always been great. Hopefully Heide&Cook knows who was driving this truck. I get it, at times things get hectic, but think before you act/react because you can never take back what you do. BE KIND, WE ALL NEED TO LIVE WITH EACH OTHER.

Just wanted to inform this company that I saw one of your employees touching himself…read moreinappropriately in the company van parked on Seaside Ave in Waikiki, right in front of a hotel. There could have been children present. Disgusting behavior by one of your employees. This happened 3/25/25 at about 1:30 pm.

My move to Hawaii was hectic and a lot of belonging was broken. Main thing my golf cart arrived…read morewith hanging wires. Joe was very competent, kind and on a place figured out issue. Come back on next day to check if it's charging and driving. Amazing service, worth it. Recommend

Deanna was very pleasant to speak with. She was very accommodating and helpful. She helped me…read morefigure out how I need to go about getting my furniture damage assessed, fixed, and/or replaced. I would highly recommend working with her and the company.