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    Eleventh House Vintage

    5.0 (1 review)
    Closed 11:00 am - 5:00 pm
    Updated 2 months ago

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    4 months ago

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    Tien 2

    Tien 2

    4.0
    (4 reviews)
    2.4 mi

    I never write reviews but I'm so disappointed and upset, I just want to make sure that no one has…read moreto experience what I did when dealing with Tien 2. I brought my wedding dress to Tien 2 in August of 2020 for alterations and to put cups inside of it. One of the owners shortened the dress and took it in. I went back for the final fitting and she pinned cups into the dress. She then took the dress, sewed the cups in, put it directly in the garment bag, and gave it back to me. I didn't try it on again, but I paid her for the alterations and left figuring I could trust her and her work. After rescheduling my wedding three times due to COVID, I'm finally getting married in September and I tried on the dress last week. I was horrified. There were stitch marks all over the front, the cups she used made the dress look misshapen, and the sides were gaping open. There was also a red pen mark on an area of the dress that she sewed. I can't believe that as a professional she would present this kind of work to a customer. I called her shop and left a message and also sent her an email through the website contact page. She finally responded to my email and said that she couldn't see me until the following week. In the meantime, I brought the dress to another seamstress who was able to see me that afternoon. She was also taken aback by the poor quality of the work for what she considered basic alterations. While Tien 2 did offer to look at the dress I don't want to bring it back to them and risk more damage to it. In short, I already paid Tien 2 quite a bit of money and now I'm going to have to pay even more to someone else to fix what she did. Incredibly disappointing and the shop's lack of concern about addressing the mistakes that they made quickly was very unprofessional.

    I brought my vintage 1940s dress to Vivienne because I needed the zipper replaced. She took great…read morecare of it for me! I highly recommend Tien 2 for clothing alterations! (It's also awesome to support local small businesses!) She was fast and affordable. Excellent work!

    Nordstrom Rack Liberty Tree Mall

    Nordstrom Rack Liberty Tree Mall

    3.6
    (52 reviews)
    1.1 mi
    $$

    Wonderful items and customer service! The staff was helpful and friendly and I would definitely…read morecome back again.

    I used to love shopping at Nordstrom Rack in Danvers, MA, but will never go back again. Last…read moreSaturday night, August 25, 2026, I went in with my husband to shop. I found a few cute items that I was going to buy and was standing looking at some dresses on a rack, when one of the employees with a name tag that said MIA accosted me out of nowhere. She said, "Did you touch that dress?" She was pointing at a dress to my right on a different rack than the one I was looking at that was hanging half way off of the hanger. I responded no to her smiling and said thank you but I am not interested in that dress. Then she got very aggressive with me and said, "If you touched that dress and it's not hung up correctly then you should make sure you put it back right." I had no idea what she was talking about, I never looked at nor touched the dress. Then it occurred to me that she was implying that I was inconsiderate towards her, which was crazy since I didn't even do anything, but let's say hypothetically that I did. I have worked at numerous clothing stores and would never start yelling at a customer for not hanging up something correctly. I would just fix it because it was my job. Anyway, she continued to come after me with an intense look in her eyes and I was very uncomfortable, so I left the items I was going to buy and texted my husband to meet me at the front of the store. I told one of the employees at the front what happened and he just stared at me and said, "Ummm there's the manager." The manager he pointed to was an older man in a disheveled outfit and gruff demeanor, I think his name was Vincent, and when I told him what happened he said, "Well I wasn't there so I don't know who said what or what happened." I was absolutely shocked by his response. I was clearly shaken up and he made no effort to hear me or make me feel better. It was kind of shocking, I mean, this is the level of professionalism that Nordstrom Rack has with its leadership and customer service? It is a joke. At a minimum he should have apologized and attempted to make me feel better. I HAVE been a manager and I would have apologized to the customer, would have said I would speak to the employee, and that we value your support of our store. It's obvious Nordstrom Rack at this Danvers location could care less how they run the store (which is always a mess), or the people they hire. This was a hugely disappointing experience. My husband and I have always spent a lot of money there, but they have lost us as customers.

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    Nordstrom Rack Liberty Tree Mall
    Nordstrom Rack Liberty Tree Mall
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    Eleventh House Vintage - plus_size_fashion - Updated August 2026

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