This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

American Black Forest Clocks provided friendly and knowledgeable service for our grandfather clockread more

Absolutely horrible service. I dropped off my clock to have it repaired and I was told it would…read moretake 2 weeks. After 2 weeks I went to pick it up during the posted business hours and no one was there. I called the phone number and I heard a message that tells you they're not there, and to not leave a message. I tried calling several times during the day, and no one picked up until about 15 minutes before the posted closing time. I told him what I was looking for, and was told that he had not gotten to it yet, and to try again next week. I advised him that I wanted to pick up the clock and take it somewhere else, and asked if he would be there the next day, which he said that he would. I am now sitting outside of the store during the posted business hours, and once again no one is here. How can they run a business this way? I rarely write reviews, but if you need to get your clock repaired avoid this place at all costs.

Thank you Tick-Tock Clock. Your service and professionalism is appreciated. Quality!!read more

My grandmother's Ridgeway Clock (with the bing bong chimes) wasn't responding to lubrication…read moreanymore. It would just stop after around 15 minutes. This dates to the late 1960's or early 1970's. We ran into Tick-Tock at the Oregon (city) Market, which is held at the High School. I ran home, packed up my clock and brought it to them. Then came the call - it would be until July before he could get to it, but knew what was wrong - the bearings were all worn out. The guy who does the work was trained by the experts years ago to work on clocks like this, so we waited the 4 months for the call. We finally got it, and picked up the clock. Some tips: If you are going to ship your clock, use plastic bags from grocery stores to immobilize the mechanism / chains. This doesn't leave any residue behind (like the foam I used, which had to be cleaned off). Bring everything - the owner ran our clock for 2 weeks after he repaired it to make sure it would work when we got it home. The clock was packed well, the weights were double-wrapped in foam and bubble wrap, and the pendulum was encased in cardboard to prevent it from being damaged. The owner even included a small level (which I used and my clock was level). It's been running perfectly for 6 hours so I'm sure he's got it fixed and fixed correctly. It's also quieter than it was before, which I guess is because the bearings are all new and lubed properly. The repair person provided a card with a 2 year lubrication frequency as well. The price was exactly what was agreed to. No complaints, and I'm glad to have my grandmother's clock working again in my home. It sounds so nice. Now to address some comments: What clock repair place doesn't carry spare parts? A sane one. Do you understand how many different clocks there are in the world? Millions. Knowing where to find the parts is important, keeping parts on hand for even the most common clocks would take a huge warehouse and millions of dollars. I work on arcade games and pinball machines. I have 5 boxes of parts, so far I have been able to use 2 chips out of a $1000 inventory. Is that wise? Nope. Why does it take so long? Because this isn't McDonalds. It's a one or two person shop, and they work on stuff as it comes in. Ask up front, if you don't like the wait, go somewhere else.

I would strongly caution anyone considering using Glezer-Kraus for watch repair…read more I entrusted two timepieces to them through an authorized repair process facilitated by Gucci. One watch was repaired, the second was returned unrepaired--both were shipped back together. The package arrived empty, and both watches were lost while in transit under their control. While they refunded the repair fee, they have refused to provide reimbursement for the loss of my property. Instead, they attempted to substitute a random replacement watch from their inventory, which I declined. My original items--one of which held significant sentimental value--were not interchangeable. More concerning is their handling of the claim: The shipment was insured for $600, which matched the verbal appraisal provided by their associate prior to authorizing the repair, yet they attempt to minimize the value after the fact I was informed by FedEx that their claim was denied, and they have not provided a clear explanation or supporting documentation Responsibility has been deflected rather than addressed, leaving me no choice but to pursue legal remedies At no point did I control the shipping, carrier, or insurance--this was entirely managed by their business, despite all shipping costs being passed on to the customer. The loss occurred while the watches were in their custody, yet they have not taken full accountability. Losing a customer's property is serious. Failing to resolve it fairly is unacceptable. Proceed with caution.

Great customer service! Fixed my Chase Durer watch that hasn't worked in years. They replaced the…read morebattery and did a complete functions check.

This is an update to my first 4 star rated post. I brought in a weighted clock. It needed to be…read morecleaned and lubricated. I'm very happy with the work Jordan Clocks did on my wall clocks. Everyone who works at Jordan Clocks is pleasant, helpful, detailed and knows clocks. They are honest, no bull and charge a fair price. Their technical workmanship is excellent, the two clocks that they've worked on for me are keeping consistent time. I will be bringing my mantel clock in next.

Knowledgeable and friendly service. They were able to fix my grandmother's clock on site, and so…read morefar it's kept excellent time.

I met with the owner Jason whose family has owned this business for many years. I had dropped a…read morevery large clock and brought in the various pieces and within two weeks he had put everything back together and now it's working perfectly. Thanks Jason!

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

Roman took care of me! I brought in my grandfather's 1950s 18k Omega Seamaster. It's been in the…read morefam for three generations and it needed a cleaning to take out that ancient whale oil gunk (I'm not kidding, but remember it was 70 years ago), oiling the movement, and adjustments as needed. He also replaced the mainspring just as a matter of course (which he said he was going to do, and indeed, as Omega always does when you send the watch to them, no matter what). He quoted a figure, I gave him a deposit, and he gave me a date of two weeks out (which is awesome for a C/O/A job on a 140-part movement). I later phoned in that I wanted an Omega buckle on the new wrist strap. He tracked one down! And the balance? Exactly what he promised, even though he replaced a part that he didn't initially see was faulty. He returned all the replaced parts to me. This man took care of this watch as if it were his own. Next up for him is my grandmother's mantel clock. If you take a glance around his shop, you'll see the man knows a thing or two about mantel clocks as well. I 100% got my money's worth from this experience.

My 17 year old son was taken advantage of by this shop, He brought a wristwatch to the shop because…read morethe battery was dead and he was sold a service of $300.00 to fix a watch that was not even worth $50.00. The business owner demanded a $20.00 deposit from him at the time of drop off. When I heard of this I went to the shop the next day to tell them not to proceed. The shop returned the watch but they refused to return the $20.00 deposit.

I had gone to Timothy Grant Jewelry to see if they could help me replace a battery for and…read moreinexpensive watch. Other jewelers had said it wasn't worth it and to just purchase a new one. The personnel at Timothy Grant were courteous, professional and considerate. They took the time to examine my watch and determined it not only needed a new battery but a bit of internal cleaning - which they did for free! It's difficult to find such good service nowadays, isn't it? I highly recommend Timothy Grant not only for their battery replacement but for their gorgeous jewelry selections.

A little more than a week ago, I stopped into both of the Timothy Grant Jewelry stores and am…read morecontinually blown away by their kindness and helpfulness. Always there to serve along with suggesting great ideas you may not have thought of, I'm really happy to have found a wonderful place where I feel comfortable after nearly two and a half decades going elsewhere. I hope these stores continue to thrive as I don't know what i'd do without their expertise and workmanship.